HP LaserJet 5500dtn print quality issues: vertical and horizontal streaks

Hi,
I am getting large vertical yellow streaks, accompanied by cyan and magenta vertical dashes on each print.  Also, each page has vertical and horizontal black streaks.  I've cleaned the fuser and that hasn't made much of a difference.  I've also tried cleaning some of the cartridges, which didn't help.  The internal roller of each cartridge continues to get covered with excess toner.  Furthermore, I get a weird offset of some of the text (a faded version of the text that is offset about 1.5" from the regular text).  Is there anyway to fix this issue by cleaning certain parts?  Any other suggestions?  Thanks

Hi,
Yes it is in Warranty. It is virtually brand new.
After I last posted I got through to the online chat support and was sent an email with options to 'troubleshoot' which I had already done with no success.
I was also given a link to try to update the printer firmware - which I will try when I get home from work.
I will see if that makes any difference but am sceptical as the printer worked fine the first time round but hasn't worked since and nothing has changed on it.
Chris.

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