HP LaserJet and Color LaserJet - Windows 7 support

To help customers successfully use their products with Windows 7, HP has identified recommended drivers per product. Please visit the following support documents for more information:
HP LaserJet and Color LaserJet - Windows 7 support
Deskjet, Officejet, or Photosmart
If you are having an issue with a windows 7 software install or driver, please start a new thread for greater visability.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Not to be confused with the title of this thread, because this tool will not work with installing most LaserJets, but try the HP Printer Install Wizard and let me know any error messages you get.
I will need to know quite a bit of information before I can be of much assistance, otherwise:
1. What error messages are you getting (ex. fatal error 1603)?
2. How are you trying to connect the printer (USB, wireless, etc)?
3. What happened when you used the HP Print and Scan Dr?
Lastly, If you do not answer these questions and others I know I will have, then I wish you the best of luck with your printer installation. Do not be mislead, just because I do not work for HP doesn't mean I'm not an expert.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

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Issues with bootcamp the downloading and burning of WIndows support disks

Hi all,
Having real problems with bootcamp, loading XP professional all goes well, apart from the start of the process, where you are asked to download the windows support files.
Go through the process of downloading but system will not burn these to a CD or DVD nor will it get saved to an external USB device.
Also if I go to the Apple website and down load the new windows drivers pack, the .exe file just refuses to run.
I have installed XP but cannot get the drivers for my Macbook Pro 13, I am running 10.6.7 OSX so wondering where I am going wrong. If I am now get page cannot be found on the apple website for the drivers
Safari can’t open the page “http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=18808&cat=59&platfor m=osx&method=sa/BCUpdateXP.exe” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.
Any help greatlyfully accepted

Windows XP is not supported on your MBP, neither is Vista, buy a copy of Windows 7

Lost Printer Features Pane for HP LaserJet 4050 and Color LaserJet 4550

Hello,
I am trying to restore the Printer Features Pane for 2 different Hewlett-Packard printers we have connected to our LAN.
The Printers Features Pane is available on several of our older iMacs but NOT several of the newest iMacs just recently installed.
After doing some reading in the discussion forum I thought this was due to an erroneous PPD file and replaced both PPD files on the new iMac (with the absent Printer Feature Pane) with the PPD files copied from the old iMac (with the correctly functioning Printer Feature Pane) . I actually copied the PPD files into both of the following locations:
• /Library/Printers/PPDs/Contents/Resources/en.lproj
• /System/Library/Printers/PPDs/Contents/Resources/en.lproj
Unfortunately this did not work even when i deleted the old printer, replaced the old PPD files with the new ones (actually replaced the new ones with the older ones from the previous iMacs on which the Printer Features Pane was working as anticipated), restarted the machine and then added the printer selecting the correct PPD file. All machines are running X.4.10
I am sure this is a simple fix that i am just overlooking but really need to get back the option of printing to the "Letterhead" tray of our printers.
Any suggestions are appreciated.
Thanks
Mike

Paul,
Below is the best I can do to portray the visual appearance of the print dialog boxes for
Computers that DON'T provide the Printer Features option:
...............................Print
Printer: HP LaserJet 4050 Series
Presets: Standard
Menu Options: Copies & Pages
........................Layout
........................Scheduler
........................Paper Handling
........................ColorSync
........................Cover Page
........................Error Handling
........................Paper Feed
........................Summary
and for
Computers that do provide the Printer Features Option:
...............................Print
Printer: HP LaserJet 4050 Series
Presets: Standard
Menu Options: Copies & Pages
........................Layout
........................Scheduler
........................Paper Handling
........................ColorSync
........................Cover Page
........................Error Handling
........................Paper Feed
........................Finishing
........................Image Quality
........................Printer Features
........................Summary
and for
Computers that do provide the Printer Features Option
After selecting Printer Features from the pull down menu:
...............................Print
Printer: HP LaserJet 4050 Series
Presets: Standard
...............................Printer Features
Media Type: None
....................Plain
....................Preprinted
....................Letterhead
....................Transparency
....................Prepunched
....................Labels
....................Bond
....................Recycled
....................Color
....................Rough
....................Card_Stock
I wish I could attach some screen shots as they are usually my best way to convey the visual appearance of the interface. But hopefully the information above will suffice.
The following is an extract from the PPD for the LaserJet 4050 (same file on both machines that display and don't display a printer features option) that appears to be the salient area of the file for dealing with this functionality. :
*%==========================================
*% Media Type
*%=========================================
*OpenUI *MediaType/Media Type: PickOne
*OrderDependency: 20 AnySetup *MediaType
*DefaultMediaType: None
*MediaType None/None: "
<</MediaType null>> setpagedevice"
*End
*MediaType Plain/Plain: "
<</MediaType (Plain)>> setpagedevice"
*End
*MediaType Preprinted/Preprinted: "
<</MediaType (Preprinted)>> setpagedevice"
*End
*MediaType Letterhead/Letterhead: "
<</MediaType (Letterhead)>> setpagedevice"
*End
*MediaType Transparency/Transparency: "
<</MediaType (Transparency)>> setpagedevice"
*End
*MediaType Prepunched/Prepunched: "
<</MediaType (Prepunched)>> setpagedevice"
*End
*MediaType Labels/Labels: "
<</MediaType (Labels)>> setpagedevice"
*End
*MediaType Bond/Bond: "
<</MediaType (Bond)>> setpagedevice"
*End
*MediaType Recycled/Recycled: "
<</MediaType (Recycled)>> setpagedevice"
*End
*MediaType Color/Color: "
<</MediaType (Color)>> setpagedevice"
*End
*MediaType Rough/Rough: "
<</MediaType (Rough)>> setpagedevice"
*End
*MediaType CardStock/CardStock: "
<</MediaType (Card Stock)>> setpagedevice"
*End
*?MediaType: "
save
currentpagedevice /InputAttributes get dup
/Priority get
0 get get
/MediaType get
(Card Stock) anchorsearch
{pop pop (Card_Stock)} if
= flush
restore
*End
*CloseUI: *MediaType
I don't know if it helps you to know that the Printer Features option did work on my current G5 tower, but following an erase and install that functionality has been lost.
Thanks for your ongoing assistance with this problem.
Mike

I have usb driver in may macbook pro 15 retina. When I installed windows 7 and try to download windows support into a CD, boot camp always said it couldn't find my usb driver.

I have usb driver in may macbook pro 15 retina. When I installed windows 7 and try to download windows support into a CD, boot camp always said it couldn't find my usb driver. My mac version is 10.8.3

Welcome to the Apple Support Communities
Install the Windows support software from the USB drive. Note that Boot Camp Assistant, in OS X 10.8.3, doesn't support the option to burn the Windows support software into a disc.
Instead, you can try a different thing. Start in Windows and download the Windows support software in it > http://support.apple.com/kb/DL1638 Then, decompress the file and run the Boot Camp drivers installer.
If you can't access to the Internet in Windows, start in OS X and download the Windows support software from the same link. Decompress the file, right-click the folder which will show up after decompressing the file and select "Burn". Finally, start in Windows and install the Boot Camp drivers

Where i can get the windows support software for bootcamp?

lost my mac os x installation disk and need the windows support software for bootcamp. have a 17" mac book pro bought 08/2010... where i can get it?

Welcome to Apple Support Communities.
You'll have to purchase another copy of the OS X 10.6 'Snow Leopard' disc, because that disc is the only source of Boot Camp 3.0 drivers.
The Boot Camp 3.1 and Boot Camp 3.2 drivers and some recent machine-specific updates are available online from Apple here: http://support.apple.com/downloads/#Boot%20Camp

Boot Camp Assistant stops at 50 % when trying to download Windows support software. Help! : (

Hello.
I am just trying to install Windows on my late 2011 Macbook Pro. I clicked "Finder" -> Utilities -> Boot Camp Assistant and started downloading Windows support software. Problem is that it is stuck at 50 %. Is this a known problem? How do I solve it? Do I just have to be patient? Is there another way around?
Also, do I need an actual CD to burn or can I use an external hard drive?
I appreciate any help I can get : ) I don't know much about boot camp.

Welcome to the Apple Support Communities
Try downloading the Windows support software from the Support site > http://support.apple.com/kb/DL1638
Apple only supports now the external drive as the method to install the Windows support software, but if you download it from Apple Support, you can decompress the file downloaded, right-click the folder with the drivers and burn them into a CD/DVD

Windows Vista 64 bit and HP 2840 Color LaserJet All-In-One - Workaround

Although HP has not provided a workable solution for a use of a HP 2840 Color LaserJet All-In-One with Windows Vista 64 bit, I did manage to get it to work. The solution is a bit convoluted and may not work for all users but here’s how I did it. I'm running Vista Ultimate 64 bit. Not sure how other Vista versions may behave.
I tried many different solutions that did not work. Attempting to install many different versions of the HP 2840 software in different compatibility modes ended up rendering my other HP 4385 All-In-One inoperative. I deleted every piece of HP software and hardware from my system and reinstalling the HP 4385 software. Still couldn’t get my 4385 working again. I finally ended up restoring my system to restore point prior to attempting to install the HP 2840. All this to say that if you’ve made several attempts to get it working you may need to back up and punt with a restore.
Make sure your HP 2840 is NOT connected.
Press the “Scan” button on the 2840 (The control panel on the 2840 should say ‘Waiting on PC”).
Plug the HP 2840 in via a USB cable. A “New hardware” message should pop up on the PC.
Minimize this window. DO NOT MAKE ANY ATTEMPT TO INSTALL DRIVERS. Just ignore this message for the moment.
In Windows, go to CONTROL PANEL/SCANNERS AND CAMERAS. Hopefully you’ll see a “HP 2840 LaserJet Scanner”. If not, the rest will probably not work.
Now hit the "Windows Start" button. Select "Programs" or "All Programs" (depending on your setup configuration). Open "Windows Fax Scan". It should connect to the 2840 Scanner. Experiment with the scanner and select flatbed and feeder input to make sure it functions properly. Once satisfied that the scanner is working properly you can configure the printer.
On the “New Hardware Detected” window that you minimized in step 4, select “Do Not Ask Me Again For This Hardware”.
Connect the 2840 to your network via a CAT cable.
On your PC press the "Windows Start" button and select “Settings and Printers”.
Select “Add a Printer”.
Select “Add a Network Printer”.
Windows will scan your network searching for printers. It should find your 2840.
Select “Next” (It is not necessary to let the search complete once your 2840 has been identified).
From the dropdown list, select ‘HP” and “HP Universal Printing PCL 6". It was the last one in the list for me.
Print a test page
You should now have a HP 2840 network printer and a local 2840 scanner.
O course the drawback is that you can only scan to the PC where the 2840 scanner is attached via the USB cable. You can print from any PC on your network by following steps 9 through 15 on each network PC.
Another little tidbit I ran into; selecting any other driver besides the “HP Universal Printing PCL 6" driver cause my Microsoft Office 2007 to crash any time I selected the "Save As" option. I found some links on the Internet that indicate this is a known problem. It may not affect you but you might want to play it safe.
Hope this helps someone.

Uninstall the HP software using the uninistaller in the HP folder.
Restart your PC.
Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Windows 7 and HP Color LaserJet 3600N

HP does it best again. No Windows 7 driver for Color LaserJet 3600n! You can fill in the blanks... However, using Windows 7 Professional, I was able to install the XP drivers. Download the XP software and it will run in a virtual XP session. I then added the printer as Windows 7 would lead you to do. The add did not complete correctly--CTRL/ALT/DEL. However, the printer was added and seems to work. Maybe HP and Microsoft are pushing the more expansive Windows 7 Professional.
This question was solved.
View Solution.

XP Virtual session, not familiar with, but sure seems painful and possibly limiting vs HP doing the right thing in the first place.
FYI ... Over in the Home > Other HP Products and Technologies > Windows® 7 Beta and test forum, the lack of a driver has already been noted in the thread ...
HP Laserjet Color 3600n Driver for Windows 7
A few select remarks by various people (including myself) in the thread were ...
Is this really true and if so, for heaven's sake why?
Ridiculous.
stunned by this decision
This is unbelievable! We purchased multiple 3600n printers just barely a year ago (September, 2008). We have made the decision to upgrade our office computers to Windows 7 (from Vista) and now we find out that our practically still new printers are not compatible. I can assure you that I will NEVER purchase another HP compute or printer... EVER!!!
I was also a bit surprised.
I DON'T WANT TO HEAR BS SUPPORT RHETORIC FROM YOU GUYS ... FIX THIS. (a snip from my acidic entry)
HP has not responded in that forum and I just put in a support email to HP if this is poor choice of words (not supported vs we are working on it) in the
HP LaserJet, Color LaserJet and LaserJet MFP Products - Product Support for Microsoft Windows 7
link to see if it is really being worked on. Since they didn't speak up in the forum and its been since 10/5 ... plenty of time to respond, I'm stepping it up and going on the offensive.
On that Windows 7 printer support page, I counted 9 models (some of which have sub models for networking and duplexing) as not supported. I didn't count the supported ones, but must have been several hundred. What is really laughable is that the lowly LJ 2p is still supported ... aren't those circa 15 years old? Not sure if the 2p is the oldest one on the list, but it is the one I recognized as truly most ancient.
My 3600n was bought at Staples in 9/2008 and has a manufacture date on 6/2008, its not like I purchased POS laying in someone's warehouse years and got taken by some scammer.
Plain and simple ... I don't know when HP first started selling the 3600 and when they dropped, but I just don't understand how HP could do this to a product they actively sold a year ago (and there was a Vista Driver update in 11/2009) yet they support the ancient 2p ... Astonishing !!!!!!!!!!
HP the support listing (url above) for the 3600 (besides the bad news) and has a link to a trade-in program ... thinking ... oh they recogized the errors of there ways and was going to give me a good deal ... no, it was some generic trade-in page, but I ran my 3600n though the page to see what it was worth ... $25.
Feel like getting stepped on, the trade in price, that was another one which lead me to this very acidic comment in my original post ... AS FAR AS I'M CONCERNED YOUR CUTE HP TOTAL CARE LOGO IS YOU (HP) WITH YOUR HANDS AROUND OUR NECKS JUST SQUEEZING US FOR EVERY RED CENT WE MAKE IN JUST THE DAINTIEST WAYS YOU CAN (BET YOUR MARKETING PEOPLE NEVER THOUGHT OF THAT INTERPRETATION)!
I'm done being acidic, I'm just spreading the word!

Hp color laserjet 2025 and windows 7

Subject
I have two hp color laserjets. Toolbox cannot be installed with windows 7 pro. Toolbox worked well with windows xp pro. How can I determine amount of remaining color toner and other necessary information without toolbox. There is no toolbox upgrade on the hp website.

The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Hope this helps!
Help the community by marking this post as a solution if it solved your issue!.
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

Windows 2008 Server and HP Color LaserJet 2605dn Driver Issue when Sharing Printer

I have a HP Color LaserJet 2605dn printer that I need to setup on a Windows 2008 server. I need the server to act as a Print server, but I have been unable to get any drivers to load other than the 64 Bit Universal drivers. Because most of the company uses XP (32 and 64 bit), I also need to load those drivers under additional drivers; however, I have been unable to load them, when I point to the INF file (any of the 10 that unzip from the driver package), it says it is not for this printer. I have even tried the generic 32 bit PS and it says the same thing. Any ideas on what I am doing incorrectly or where to get the drivers that I need?
Thanks,
Gary

Hello, I have the same problem. For the 2605 Printer is only the universal print driver available. Is seems that HP is to be lazy about making new 2008 driver.

Windows 7 and 8.1 drivers for LaserJet CP1525dw color printer

I am looking for printer drivers for my HP LaserJet CP1525dw color printer.
Specifically, I need the drivers for Windows 7 and 8.1, repsectively, if they exist for my color printer.
If not, how do I continue to use my LaserJet CP1525dw? It still works very well.
Thanks.
NorthTex4912

Hi @NorthTex4912,
I understand that you need the drivers for the Laserjet CP1525. I can help you with this.
Do you mean the Laserjet CP1525nw? How Do I Find My Model Number or Product Number?
Here is the URL for the printer drivers. Select your operating system, click next and click on the software to download and install. HP LaserJet Pro CP1525nw Color Printer Drivers.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Can you tell me if you have drivers for color laserjet 2605dn for windows 7, and a easy way to downl

Drivers requires, color laserjet 2605DN for windows 7 64 bit

You can find all available software for that printer here.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1140731&...
I hope you found this link helpful.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

I just purchased a new imac and my HP Color Laserjet CP1215 pinter is not supported by HP. is there a workaround/third party software that will make it work?

I just purchased a new imac and after connecting my HP CP1215 color laserjet printer found that HP does not support this printer. I contacted Apple support and they could not supply any help. Is there a alternate way/software avalable to make this printer work with my imac?

Of course, once I posted this, I tried again and downloaded the driver without issue.
My second question still stands, however:
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?

I am purchasing an Imac and used to use Windows Vista. I have a HP Color Laserjet 2840 and need to know if it's compatible with Mac OSX? If not, what printer is?

I need to know what printer is compatible with Mac OS X operating system. I have a HP Color Laserjet 2840

Your HP Color Laserjet 2840 is compatible to Mac OS X.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=de &prodNameId=445197&prodTypeId=18972&prodSeriesId=445194&swLang=18&taskId=135&swE nvOID=4082

Color LaserJet CP1515n and ghost printing in Windows 7

I have an odd problem with my printer, that has otherwise worked perfectly. In XP there was never a problem, but with Windows 7 it is not going as well.
The test pages from the printer look correct, and as i said there was no problem until i switched to Windows 7. I can print text perfectly fine, but when i try to print an image, i get a blurry "ghost" printing. It is as if the image is printed faintly, slightly lower, which makes it look like i am seeing double and make my head hurt. This happens both for monochrome and color printing.
As i said, i do not beleive it to be a physical problem with the printer, because the testpages look correct. But i just cannot print any kind of image without getting the ghost print. How can i fix this?

Hi,
Have you been able to solve the ghost printing problem as I have encountered the same problem & would like to know how to fix it?
Many thanks

HP LaserJet and Color LaserJet - Windows 7 support

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