HP LaserJet CM1415fnw Full Software Installation Problem

Question

Now I have a large useless as a boat anchor printer in my office. Hello Jeff,Thank you for contacting HP Customer Support.We apologize for the inconvenience, however, you have reached the warranty department.
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Tanushri DasHP appreciates your business.For information about HP privacy practices, read the online privacy statement at www.hp.com/privacy.  >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Full Software wont install. Installation errors with Debug or Cancel.  If I debug with Visual Studio 2015 this is the exception: System.TypeInitializationException was unhandled
Message: An unhandled exception of type 'System.TypeInitializationException' occurred in hpbcsiCommonTools.dll
Additional information: The type initializer for 'Microsoft.Practices.EnterpriseLibrary.Logging.Log​ger' threw an exception. I would never create a mass produced package with Enterprise Library.  That is asking for trouble especially on a developers machine.  I am sure I have a Microsoft package that uses a later version or something screwing up the machine.config>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Answer 1

Hey ,  Welcome to the HP Support Forum.  I see that you're unable to install the drivers for your HP LaserJet Pro CM1415fnw Color MFP.  I'd like to work with you on this.  I have some suggestions that might result in a viable setup.   Try the following steps:  Clear Temp Folder:  Open the Run box by pressing the Windows + R keys'.  In the box that pops up type %temp% and hit enter.When the Temp folder opens select Ctrl + A at the same time on your keyboardOnce everything is highlighted in the Temp folder select 'Delete' on your keyboard to delete the files within the Temp folder. No files and folders on your actual computer will be removed. This will only delete Temporary files. If a file is still be used by a program on your computer you will get the pop up to 'skip' the item.Once the Temp files are deleted close the windowOn your Desktop, right click on the Recycling Bin and select Empty Recycling BinNext, run Microsoft Fix it.  Click here to install.  This utility might solve the install problem.  I also suggest updating the printer's firmware.  Connect your printer to the PC via usb (if possible) and click here to complete the firmware update.  If none of these steps are helping, you can do a selective start up on your PC working directly with MSCONFIG to try and determine what, if any Windows service or program is interfering with your ability to install the drivers.  Here's how:   Click on the Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Selective Startup' and uncheck Load Startup ItemsClick the Services tab. Check the box at the bottom for Hide All Microsoft ServicesSelect Disable AllSelect Apply and OKRestart your computer when promptedAfter you reboot, try the install again.  If you're able to finish the setup we can safely assume there is a background program or service on your computer blocking the install. You will need to enable one service at a time on your computer to locate the program that's blocking your printer from printing.   Here's how to undo the above-noted MSCONFIG steps:  Click the Start icon.In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Normal Startup'Click Apply and OKRestart your computer as prompted.  Please let me know the result of your troubleshooting by responding to this post.  If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below and clicking to accept this solution. Thank you for posting in the HP Support Forum.  Have a great day!