HP Laserjet CM6040MFP always paper jam on fuser when printing full photo in plain paper

Hello,
My office using Printer HP Laserjet CM6040MFP, but i have problem.
The printer always paper jam on fuser when printing full photo in plain paper. i don't why, but this problem occurs on other printer with the same type.
please help me
- Product Name: HP Laserjet CM6040MFP Q3938A
- OS Installed: Windows 7 64 bit
Regards,
Milannerz
This question was solved.
View Solution.

Hi -
I can't tell from your post which specific jam you are experiencing.
I found the following on the HP.com support web site at
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01450544&jumpi...
On this page are a lot of possible jam causes and solutions. This one is a description I think sounds similar to your report.
Common causes of jams
Cause: When printing on lightweight paper or on jobs with heavy toner coverage, paper is wrapping on the fuser causing Fuser Delay Jam or Fuser Wrap Jam messages.
Solution: Set the LIGHT MEDIA optimize mode on the Print Quality menu to ON .
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Laserjet CM6040MFP always paper jam on fuser when printing full photo in plain paper

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