Hp laserjet cp2025 color shadow

One day while using our printer , the printer started printing a shadow on the color ink, now has a shadow on all color printing. We have gone through and checked the printer settings, any idea.?On the computer screen it does not show a shadow only on the actual printing does it show up.
There is also an error message saying there is a paper jam and there is not one.
Any ideas, I hate to not use this printer because it has full ink cartridges...help.

Hello lynne14,
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Regards,
Happytohelp01
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Hi Yahootie,
This is a commercial line product. For the best answer to your questions you will need to repost your question to the following links.
http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
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Hi there cdyson44, Welcome to the Forums!
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@kesler
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Hi !
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Hi @Up205,
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Check to make sure Bidirectional Support is Enabled.
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Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp laserjet cp2025 color shadow

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