HP Laserjet M1522nf Won't Scan

Info: HP Laserjet M1522nf, Windows 8.1 Laptop, Connected through USB
Hey guys,
I recently got a new laptop windows 8.1. I connected and then downloaded and installed the driver and everything went smoothly. Printing to the printer works fine however everytime I try and scan something I get the error message "A problem prevented the document from being scanned. Please try again or for troubleshooting information, see Help and Support or the information that came with the scanner". The printer makes all the noise and I see the progress bar of the scan moving however everytime at the end I get the error message. I've tried running the scans through different applications such as gallery, running "Windows Fax and Scan" as Admin and stopping the and restarting Windows imaging. None have worked so far. I tried doing a preview of the scan and the printer makes all the right noises and I even see the preview of the document within the program, however get a slightly different error message, ""An error occurred while setting scanner properties. If another program is scanning, please wait for it to complete and try again". If I try to scan after that preview I get the previous error message about "a problem." I tried unplugging, restarting the laptop and printer to no aval. Please let me know of any possible solutions, thanks.
Sam

Hi Sam (SamK24),
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this by clicking the following link: Printers - LaserJet.
Hope this helps, have a good one!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer. I had no problem with previous computer. But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

Hi HelenBay,
Welcome to the HP Forums!
I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp laserjet 3055 won't scan in windows 8

I have a HP Laserjet 3055 All In One printer/scanner/copier/fax/cusinart and it will print on my new Lenovo desktop with Windows 8 but will not scan. It is hooked up at the computer and the HP device by USB. Little help for a Luddite out there?

Thank you for the tech support and response on the community forum. Somehow, someway after receiving my response in the forum, I got my printer installed complete with wireless function operational.

HP LaserJet M1522nf Multi Page Scanning Issues

OS: Win 7 Home 64bit
When I try to scan documents in PDF format on the multi page scanner, the pages does not feed into the scanner. The wheels on the scanner just turn. It is almost as though the printer does not recognize there are pages in the multipage scanner. I do not experience any problems whatsoever with the flatbed scanner.
Being stationed on Afghanistan it is not simple a case of taking it to the closest technitian.
I have restarted the computer, the printer, Adobe PDF but nothing solves the problem.
Then I also get a message: "HP FX Toolbox has stopped working." when I start or restart the computer. How do I fix this problem?
Appreciate the help.

Hi Sam (SamK24),
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this by clicking the following link: Printers - LaserJet.
Hope this helps, have a good one!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Laserjet M1522nf Won't Go Wireless

Product Name: LaserJet M1422nf
Product Number:CB534A
Operating System: iOS Yosetime 10.10
Router: Airport Express
Computer: MacBook Pro
I am trying to connect my printer to my wireless network. My router has both a USB & Ethernet port. I have no clue where to start. I'm don't know which port to use or if I should be plugging it into the router or modem.
Please help!

Hi @Mkakers,
I understand that you are having issues with the printer not going into sleep mode. I would like to help you resolve this issue.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
I have provided the menus for the sleep modes, just to double check the settings again. This information was provided by the manual on page 139. LASERJET PRO 200 COLOR MFP.
Set the sleep delay:
1. From the Home screen, touch the Setup button.
2. Open the following menus:
● System Setup
● Energy Settings
● Sleep Delay
3. Select the time for the sleep delay.
NOTE: The default value is 15 minutes.
Set the Auto Power Down delay:
1. From the Home screen, touch the Setup button.
2. Open the following menus:
● System Setup
● Energy Settings
● Auto Power Down
● Power Down Delay
Update the printer's firmware if the issue continues. HP LaserJet Pro 200 color MFP M276nw Drivers.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro 200 276nw won't scan to network folder in 10.8.4

HP Laserjet Pro 200 276nw won't scan to network folder on either Macbook or MAcBookAir running 10.8.4. Everything works normal scanning to network folder on iMac G5 running 10.6. All other functions work normally--printing, printing from iOS device, scan to e-mail, scan to USB drive, scanning from Preview, scanning Sys Prefs Print and Scan, etc)
Installed latest firmware, HP Utility, and all Apple updates but still won't scan to network folder on a computer running 10.8.4.
Any ideas are much appreciated.

Thanks for the thought, but yes, I did register the folder with the printer. When I register the folder there is a 'Save and Test' button to see if the printer is able to communicate with the folder. When i click it, I get an error message--forget exact wording--but it says to check that the file path and name are correct.
Even though the test failed, the folder is listed in HP Utility and also shows on the printer's screen as a network folder. However, when I attempt to scan to it, it fails and gives an error message very similar to the one from the 'Save and Test'.
Other than this mode not working (apparently broken with the update to 10.7), I like the printer. Agree that HP ought to solve the problem for the current OS and currently shipping products.
No, it is not a 2013 MacBook Air.

Hp laserjet pro cm1415fnw won't scan WIA error.

We just got a hp laserjet pro cm1415fnw, it manages to print, but unfortunately it won't scan. We set it up to be wireless since it will be used by various users. When I run the HP printer and scan dr. it says that there's a WIA error. I tried uninstallin and reinstalling all the drivers and software, as the HPPSdr reccommended, nothing happened. I went into the forums and checked the services that needed to be running in order for the scan to work. All the services were up, but still it won't scan. I'm running out of options here with this device. If anyone could please give me some advice on how to fix the scanning issue I will be extremely grateful.
This question was solved.
View Solution.

Hi @sil89,
I understand that you are unable to scan, but you can print over the wireless network. I can help you.
Can you scan from any of the other networked computers?
Are you signed is a the Administrator of that computer?
WIA drivers are part of Windows Operating System.
Run this Microsoft Fit It Tool to see if it will resolve this issue.
Diagnose and repair Windows File and Folder Problems automatically.
I have provided this document, just to make sure these are the same ones you had checked.
This document is to Check the Windows Image Acquisition (WIA) services.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
Temporarily turn of the Antivirus Software and try scanning again.
If the issue persists, download and try to repair the WIA drivers. If you don't feel comfortable about doing these steps, you can contact the computer manufacturer or Microsoft to resolve this WIA error.
Back up the registry first.
How to back up and restore the registry in Windows.
Restore Default Startup Type for Windows Image Acquisition (WIA).
Please let me know the results.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet M1319Ff MFP won't scan

Hey all,
The M1319f isn't a terribly popular all in one model, which is a shame as it used to work great for me. Now with 10.6 however, it won't scan at all. I've tried all the HP workarounds for other models, but they've failed to get this one working.
I can't scan from Image Capture (doesn't see the device), Scan & Fax (no scan capability), or from Preview (nothing happens). Deleting and adding the unit to the printer queue also fails to remedy the situation.
I'm at a loss. Any advice wold be much appreciated.
-DW

Currently there is no Scan solution for the M1319f. We're wrapping up the solution testing now and should have it posted soon.
Just trying to help.
Andrew

LaserJet 1020 won't print first document after powering up

My LaserJet 1020 won't print the first document it receives after powering-up. Print manager shows that the document is being sent, the printer makes noise like it's getting ready to print, but the document is never printed and I don't receive an error messages. If I send the document again the document prints as does every document there after.
I'm using Windows Vista Professional and the printer is connected via USB 2.0.

Hi jnickelsen,
I understand the printer won't print multiple copies.
Thank you for your reply.
I will be happy to help you with this.
This printer doesn't have the Mopier settings.
What drivers are you using?
Did you download the drivers or are you using the Windows preinstalled drivers?
If you are using the Windows preinstalled drivers then I would download the latest drivers. Here is the URL for the HP LaserJet Full Feature Software and Driver.
I would download and run the Print and Scan Doctor since it might resolve the issue automatically.
Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows.
Hope this helps.
Thank you for posting on the HP Forums. Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp laserjet m1522nf "install black cartridge"

My fax/printer (HP LaserJet M1522nf) is still insisting that it needs a black ink cartridge. I JUST INSTALLED A BRAND NEW CARTRIDGE AND IT STILL SAYS TO INSTALL A BLACK INK CARTRIDGE AND WON'T PRINT A THING. I'm very frustrated, I was behind in my work to begin with. I have reset the machine multiple times. Pulled the cartridge out and stuck it back in. Help.
Joey
This question was solved.
View Solution.

Have you tried removing all the paper from the bottom tray and then installing the cartridge?
Checked for any paper jams?
Re-install the old cartridge?
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP Officejet 6500A won't scan.

My HP Officejet 6500A Plus E710n (purchased late 2011) won't scan. Prints just fine. I have a MacBook Pro with OS X Lion 10.7.5 (11G63) purchased late 2011.
I haven't scanned anything in over a year. When I tried to scan a document a few days ago, the problem began. After researching the Apple and HP boards, I uninstalled the original HP software and installed HP's updated software/updates/drivers. I also installed Apple's HP updates, still won't scan. Keep getting the error message "Scanner reported an error. Failed to open a session on the device."
I also deleted/re-added the printer and rebooted the MacBook umpteen times.
I see that when I re-add the printer, it comes up as Bonjour Multifunction (see photo), yet there's no mention of Bonjour in my Activity Monitor.
I'm stumped! Can anyone help? Thanks in advance.

Since that didn't work, try uninstalling and reinstalling the printer and the HP software. I'll link the download below, so you don't have to search for it again. Let me know what happens.
HP Officejet Full Feature Software and Drivers - OS X 10.8
I'm also going to include links to the instructions for uninstalling and installing the printer, in case you need to reference them.
Uninstalling the Printer Software
Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point)
I am a printer tech for HP.

My HP Photosmart won't scan since Mavericks update!

I have downloaded everything I can find on Apple and HP sites and it still won't scan and save or send. Help!

Have you tried initiating the scan from the printer?
If all else fails, try VueScan.
VueScan
VueScan FAQ

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

HT1893 After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software. If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

HP Deskjet 3051A won't scan to my computer

Hello, my mom gave me this printer, it was previously hooked up to her computer, and when I try to scan on my computer it says "Computer not found. Ensure HP software has been installed on the computer." How do I install the HP software? It prints fine just won't scan.
This question was solved.
View Solution.

Hi,
Have you installed software and drivers on your computer yet ? Please use the CD which came with the printer or download from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=5117616
(Note: you need to select the right Operating system for your computer before download).
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Laserjet M1522nf Won't Scan

Similar Messages

Maybe you are looking for