HP LaserJet M5035 MFP 'Out of Order' Message

I have an 'Out of Order' message displayed on this printer at the top of the display following the printer name. The copy and fax buttons are 'greyed out' in that they are pale and not working. The printer works OK and there are no other error messages either on the screen or on the error report.
I've updated the firmware to the latest version but it still shows this message and will not copy. I have reset to factory settings and the copy button will light up momentarily and then dim again, and the fax button does the same. I have done a cold reset with the same results.
Without any error messages I don't know where to start looking first. This message is not in the manual and neither does it come up in a Google search.
Anyone come across this before.

Hi,
One thing I was going to try with the formmater board was to bake it. I've had success with baking other formmater boards like the HP 3005 printer. The cold solder joints crack causing issue. I place the formatter board on a cookie sheet with balls of tin foil placed under it to raise it off the cookie sheet. Pre heat over to 350, remove the memory, you can leave the battery installed. Bake in the over for eight minutes. Remove and and let cool. I've done about 20 like this and it's fixed about 15. So worth a try.
Thanks,
Aland

Similar Messages

HP Laserjet M5035 MFP Scanner Issue

Hi,
Having trouble with office HP Laserjet M5035 MFP printer. The printer prints jobs fine when they are sent to it from a computer but when you use the ADF or glass scanner bed the document comes out light. Have read many posts and have done all the usual things, toner, clabrate the scanner, update firmware, with no luck. If I go into the copy settings and bump up the density the print looks better but need to do this with every job. I'm thinking the issue is with the scanner assembly but want to check and see if anyone has replaced this unit before and did it resolve the issue. Thanks in advance for any help.

Hi,
One thing I was going to try with the formmater board was to bake it. I've had success with baking other formmater boards like the HP 3005 printer. The cold solder joints crack causing issue. I place the formatter board on a cookie sheet with balls of tin foil placed under it to raise it off the cookie sheet. Pre heat over to 350, remove the memory, you can leave the battery installed. Bake in the over for eight minutes. Remove and and let cool. I've done about 20 like this and it's fixed about 15. So worth a try.
Thanks,
Aland

LaserJet M5035 MFP Job Storage

We have a LaserJet M5035 MFP printer. A customer stored a number of print jobs on this printer and made them private. They are secured by a PIN. The customer is now gone, but when contacted has no idea what the PIN is.
How to we go about resetting the PIN or just flat out deleting the jobs? I'm hoping to not have to go through all the possible combinations.
Brian

Hi ,
Also with job ageing , to delete the pending job with PIN secure perform Hard disk intialization
To perform a hard-disk initialization
1) Turn the MFP off and then on.
2) When the memory count appears on the control-panel display, press the right-hand side of the
TART button until all three LEDs are lit. Release the START button.
3) Press 5 one time. INITIALIZE DISK appears on the control-panel display.
4) Press 6 one time. A series of asterisks appears on the control-panel display. Wait for the MFP to
complete its initialization sequence.
Regards
Suganya

HP LaserJet M5035 MFP - Domain authentication - Mac OS 10.6.3

Hi,
I am using HP LaserJet M5035 MFP and there were many discussions about this. However, I am facing a new problem that I am using a domain authentication. So the smb syntax:
smb://username:password@workgroup/server/sharename
does not work with me.
I tried to use the syntax:
smb://domain/username:password@domain/server/sharename
but it is a wrong syntax. I do not know how to provide my domain account in the smb syntax. I would appreciate if you can show me how to use the domain authentication in smb.
Thank you.
An.

Hi Mirre,
Welcome to the HP Forums.
I see that you are having issues scanning on the 10.6. You have no scan function in the HP Director software.
I will be happy to help you.
I have provided a document for how to scan with Apple software to see if you have the same results.
How to Scan: OS X v10.7.
Disregard the title.
Select Scan without HP software. Select Method three.
If you didn't run through the fax software during the initial install it won't allow you to scan. (even if you aren't using the fax you have to run it)
If your not sure go ahead and run the fax setup assistant.
Close all applications.
On the Apple menu bar click Go, applications, Hewlett Packard, device utility, open the HP setup assistant and run it.
You should also have one listed as HP Scan to try and run it.
On the Apple menu bar click Go, applications, Hewlett Packard, open the HP Scan and try to scan.
Now try and scan again.
Please provide in detail the results if you are still having issues.
How is the printer connected? (USB/Ethernet)
Were you able to scan from Apple's software?
Did you run the setup assistant and were you able to scan?
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
Is this the Laserjet Pro M1536?
Thank you for posting on the HP Forums.
Have a great day.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

"Keys out of order" message in Disk Utility

Hi,
I was just doing a regular maintenance check with Onyx and to my surprise it said I needed to repair the disk using the Installer DVD and Disk Utility.
I did this and again to my surprise I seem to have a problem.
After the whole processs is complete these messages come up:
"keys out of order" (in red)
1 HFS Volume repaired (in green)
1 Volume could not be repaired (in red)
I don't know what to do about this. On the one hand my system seems to be running fine, but on the other if these errors are coming up then surely there is an issue which I need to resolve.
Could someone enlighten me on what to do next?

Hi,
Thanks. Unfortunately my battey died and now I am stuck on the apple logo at reboot. Opening disk utility via the install disk doesn't work as disk utils doesn't recognise any disks (even though I hear them spinning)
I am lucky in that I am able to access th powerbook's HD in target mode via firewire on my G5
so I am going to copy over a lot of my data and then invest in Diskwarrior.
However, I am a little confused with the Diskwarrior website. I would prefer to download as I am not near a shop to buy the software and I would rather not pay for express amazon delivery.
Would I be able to use the download of diskwarrior on my Powerbook?
It seems a little confusing:
"If You Are Purchasing DiskWarrior
Repairing your usual startup disk requires that you start up from another disk. In order to use the download copy of DiskWarrior, you will need to start up from another disk with Mac OS X 10.3.9 through 10.4.x installed. You will then need to run a copy of DiskWarrior from a disk that is not the disk you are repairing. (The DiskWarrior download does not include the Apple System files necessary to create a startup CD.) If you cannot use the download version of the software (i.e. you have only one internal hard drive and this is the drive you wish to repair), please order directly from our sales department or from one of our resellers to be sent the software on CD. If you order via the secure server, you will be sent a CD, but delivery of your CD will take approximately three to four weeks, depending on your location."
Basically I am in a hurry to get my Powerbook working by Thursday my two options are
a)Buy from Amazon and pay extra to get express delivery by wednesday
b)Buy download from Alsoft (with cd version on way in 2-3 weeks)....however if the download version is not sufficient then i'm screwed.
I'd really appreciate help here. It just happens that I have to work away on Thursday....and I therefore need my powerbook. I usually use my G5 in my home studio.
THANKS!!
Message was edited by: recall

AS400 (iSeries) Printing to HP LaserJet M5035 MFP Tray 3

Hi,
Am trying to print from (iSeries) AS400 to tray 3 of HP LaserJet M5035, but the print keeps on diverting to tray 2 (A4). The iSeries is sending the job as A3, so one would assume the printer would print this job to tray 3 (A3), but it does not... Support have looked at the printer config on the iSeries and can do nothing more to change the tray... Does the M5035 have a setting that needs to be changed to allow this... ?

I just spent the last two days on this and have finally sorted it out. It actually isn't that hard to do but for some reason, no one has consolidated the information in one place!
First and foremost, make sure that you have all the latest and greatest firmware updates for your printer, your computer and your mobile devices.
Next, you need to connect your printer to your network via an ethernet cable, this is the only way to get in to the printer softare to configure it for your wireless network.
Navigate the printer menus on the keypad to Reports>Config Report and print this report. It will provide you with the IP adress and IPv4 address for the printer.
With the printer connected to your network and powered on, point your browser to the IP address of the printer. If this doen't work (it didn't for me) use the IPv4 address.
This will open the configuration panel for the printer and will let you configure the wireless for the printer so that it can join your wireless network. You will see various tabs across the top. Select network. Then along the left you will see wireless. Choose that. Now you should see a list of wireless networks available including your very own home network. Choose that one, enter your password and hit apply.
Disconnect the ethernet cable and you should be ready to Airprint from all devices. This worked for me, I can't imagine it won't work for all...then again...

Out of Order Message

I just noticed that this thread http://discussions.apple.com/message.jspa?messageID=11098474 from February now appears on the list of "My Posts" at #10 among messages I posted yesterday. In addition, all three messages of that thread show a blue half-circle icon, which I thought meant that they'd been updated. Has the discussion group software lost its mind? Thanks to anyone who can explain this to me.

Niel wrote:
The hosts edited it for usage as a featured topic.
I guess I should feel flattered. Thanks for the explanation. I see now that I could have answered my own question if I'd scanned the list of messages more carefully.

Keys out of order?

i think this is a command line question. i recently unplugged my B&W G3 so i could use the space to play with my new (to me) G4. i also "borrowed" some RAM from the G3 to install in the new machine. when i tried to hook up the G3 again, it would not load anything. i did the usual 'zap' and 'option' dance, which did finally bring the beast to life, but it would go to black screen where i would get "root". i know very little about Mac OS command line, so i didn't try to do anything there. i would type 'exit' which would give me a run down of the start-up POST and end in a "panic, stops here" line [sorry, not the exact term, but your get the idea].
so i put in the OS install disk (OS 10.4) and run the first aid utility to see whats up. i get a red line that reads "Keys out of order, needs repaired". what does that mean? i ended up erasing the hard drive and am now reinstalling the OS, but was wondering what mistake i may have made to crash the system in the first place.
Message was edited by: rtabish

The "keys out of order" message indicates your hard drive has file directory corruption. Disk Utility can't fix, but usually DiskWarrior can. I don't think the RAM removel/reinstall could have cauised this problem.
Besides using DiskWarrior, the only other option is to erase & reinstall the system which you have done.
 Cheers, Tom

Weird "keys out of order" problem

So, keys out of order was new to me, but I've read up about possible fixes... My situation seems strange, here's why...
I was working on my dual 1.8 G5, 10.4.11, clicked on a video link, then got the greyed out screen, and the multilingual restart message.
So, I did several restarts, but the fans would go to full, and it would shut down before showing any activity on screen. So I entered single user mode, and typed the command for checking the disk (thankfully I could get info from the web on my macbook). That's when the 'keys out of order' message was first seen. After reading up I tried to run the fsck thing, which I read could be an option. I got an 'unable to repair' message. Then I put my workmates machine into target disk mode and started from that disk and tried to run disk utility over my startup disk, of course it didn't work, with several warnings in read about keys out of order etc.
So I'm learning that DiskWarior is probably my best bet, but in the meantime I put my machine in target disk mode, and using a handy hint I found online, dsragged out my g3 iMac, booted it into OS9, extensions off. Connected by firewire, my G5 HD showed up and I was able to drag off some recent files, Mail folder etc. (At this point let me say I did a system back to a DMG file on a separate partition of an external USB drive several months ago, and that maybe 99% of my work and important files are on another external drive, so it's not life and death here.)
NOW... comes the strange part. I go back to my machine, and just for a lark try to start it up again.... and it starts up fine, no problems, everything normal. Wow I think, I'll go and run disk utility over it now, so I restart using my friends powermac, and run said program, and get exactly the same errors, keys out of order. hmmm.
So I go back to my machine, restart using its own system, all good, all fine. So I plug in another external HD and do a clone of the internal drive while its all working fine.
So, since then its been running fine, (about a day and a half). But what should I do, and what's going on? Should I reformat my drive and out the earlier cloned system on it? Would the recent system clone I did likely be corrupt? Does it seem right that my system should work OK now, when Disk Utility was still reporting keys out of order? Should I pony up and buy DiskWarrior? (can't really afford to to be honest)
I'm a bit flummoxed, thanks for any help...

Hi, weird but not completely inexplicable.
Indeed Disk Warrior is your best bet, IMHO every Mac oener should have it.
I wouldn't completely trust any clone/backup once you get that error.
Generally the only real fix for that error is DW, or Zeroing your drive & reinstalling.
http://supportdb.alsoft.com:591/FMPro?-db=alsoftsupport&-lay=main&-max=15&-forma t=AlsoftSupport-qa.html&-script=counter&-token=182&-Skip=101&-find

From previous post HD gone, Keys out of order???

Thanks to those of you who answered my last post. You're really a beacon of hope in what seemed at the moment, a Mac-less (or at least a HD less) world.
I ran First Aid from the utilities menu, and it came up with a "keys out of order" message. The utility wasn´t able to fix it, so the question is: will diskwarrior do the trick?? I mean I really have a lot of important material in that computer, but I would like to know if this is going to work, before paying $90 bucks...also, as I will be receiving the download in another mac...do I have to make a boot disk or is it possible to do a remote fix?
thanks a lot

No one can answer this question. A reported "Keys Out of Order" is a significant problem and although Disk Warrior has been known to work miracles and should work, there is no guarantee provided.
Are you able to boot from and access this hard drive at all so you can transfer/backup all important data?

LaserJet M5035 issues.. error code etc

I am troubleshooting a LaserJet M5035 MFP printer.
Printer is intermittently receiving error code 49.4C02, I looked it up and most of the issues is regarding the firmware. Thing is the firmware is up to date with 48.240.0b
Whenver the printer prints a big document it shuts down at 9mb everytime
Also, Whenever its set to print two sided the printer jams. When it prints single sided it doesn't jam. Not sure if printing double sided is causing the 49.4C02 error code.

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

I have an iMac mid 2010. After Disk utilities said the drive was corrupt, I ran the hardware test (extended) 3 times. No problems. I than ran Disk utility again and got 2 messages in red-keys out of order, and --Volume corrupt, can't be repaired. I tried

I have an iMac mid 2010. After Disk utilities said the drive was corrupt, I ran the hardware test (extended) 3 times. No problems. I than ran Disk utility again and got 2 messages in red…keys out of order, and ……Volume corrupt, can't be repaired.
I tried to do a system install, but message said…disk can't be changed. Will a complete erase and install fix this ?
Everything is backed-up.

There's hardware and software.
Your drive could physically be in good condition but something has caused the file structure to be messed up (it just happens sometimes). The directory that keep track of files is corrupt. Disk Utility can help determine if that is the issue. In some cases it can repair the problem but it cannot do it to a drive that is being used to boot the system while you are doing that. You have to boot from another drive. Some things DU cannot repair and you need to try a stronger utility such as Diskwarrior.
A failing hard drive (one with mechanical issues) can be a cause of file structure issues but this is by no means always the case. Apart from looking at the SMART diagnosis feature of Disk Utility (and smart isn't totally reliable) there often isn't a way to tell if a drive is failing until it suddenly happens, which is why you need to maintain backups.
In your situation it does sound serious and not just minor directory corruption. You can try erasing (formatting) the drive, You may need to do this if it is really corrupt, in which case there could be underlying physical issues. I use old technology but if you have the patience you can try erasing the drive with the security option of writing zeros once (don't do more unless you are going on a 3 week vacation). This makes the drive not simply assume everything is okay by forcing it try every part of the drive by writing data. If something is gong wrong you may find it marks a lot of bad sectors, or flat out refuses to format. Then you know you need a new drive.

"Network out of order" and "Short message transfer rejected"

Guys,
I have a BB 9300 3G Curve and I have trouble sending SMS. This is a peculiar problem since I
#1 am able to send an SMS problem free sometime
#2 get an error message saying "Network out of order"
#3 get an error message saying "Short message transfer rejected"
Plus, this problem is not specific to a particular contact number. I get different messages (1,2,3 above) for the same number at different times. I have tried putting my SIM in a different handset and it works perfectly fine.
Someone please HELP!

Simply try pulling out the battery and leaving it out for a couple minutes. Usually, that is the fix-all to glitches. If not, you should contact your wireless mobile provider and see if they can help you. Usually, they are very easy to get along with and want to help you. But I think the battery pulling out will help you. It's happened to me before and I had to do that.

SMS messages out of order

Ever since I upgraded to 1.1.3, my text messages with certain people are out of order. I'll send a message, then when they reply their message will be above mine, like their reply was the original message then I replied. I hope that makes sense. Is anyone else having this problem? Do you know how to fix it? My time is already selected to be set by the network.

That problem was acknowledged by Apple. Their possible solution is go to Settings>General>Date&Time>Set Automatically ON

Skype Messages Out Of Order.

This has for some reason only started within the past few hours, and i have never experienced this issue in the past, for some reason while sending messages they are out of order and look something like this:
Them: Message #8
Them message #10
Me: Message #1
Them: Message #6 appears here.
Them: Message #2
Them: Message #4 appears here.
Me: Message #3
Me: Message #5
Me: Message #7
Me: Message #9
Makes it impossible to have a conversation as i have to scan over dozens of messages to try to find a new one that has all of a sudden appeared, i have tried searching for solutions and the only one i found was "Sync time and date" i have updated my time and date to make sure but they were never out of sync to begin with.
Cheers, Nick.

This is a well known bug on Skype network affecting mainly users of the latest Skype versions on Windows and iOS systems.
Spoiler (Highlight to read)
http://community.skype.com/t5/Windows/Timestamp-Bug/m-p/1295416#M98834
http://community.skype.com/t5/iPhone/Why-messages-arrive-with-the-incorrect-time-from-I-updated-my/m...
http://community.skype.com/t5/Live-Messenger/Random-message-order/m-p/1294932/highlight/true#M1956
http://community.skype.com/t5/Windows/problem-with-receive-instand-message/m-p/1294558/highlight/tru...
http://community.skype.com/t5/Android/Message-puzzle-on-Skype-Samsung-Galaxy-Ace/m-p/1292790/highlig...
http://community.skype.com/t5/Windows/Notification-sound-plays-after-receiving-new-message-but-messa...
http://community.skype.com/t5/General-Discussion/Not-receiving-contact-s-messages/m-p/1292110/highli...
http://community.skype.com/t5/Windows/Receiving-a-notification-without-a-message/m-p/1289922/highlig...
http://community.skype.com/t5/Windows/IM-text-message-order-problems/m-p/1288074/highlight/true#M982...
http://community.skype.com/t5/Windows/Messages-updating-at-the-wrong-time-amp-spot-on-screen/m-p/128...
http://community.skype.com/t5/Windows-Phone/Time-wrong/m-p/1278198/highlight/true#M2011
http://community.skype.com/t5/Windows/Chat-wrong-chronology/m-p/1271974/highlight/true#M96838
http://community.skype.com/t5/Windows/Instant-messages-show-wrong-time-display/m-p/1271110/highlight...
http://community.skype.com/t5/Windows/I-am-not-getting-my-instant-messages/m-p/1270842/highlight/tru...
http://community.skype.com/t5/Windows/Time-stamp-in-Chat/m-p/1268654/highlight/true#M96581
http://community.skype.com/t5/Windows/My-messages-keep-appearing-in-previous-conversations/m-p/12681...
http://community.skype.com/t5/Windows/Timestamp-Bug/m-p/1295416#M98834 http://community.skype.com/t5/iPhone/Why-messages-arrive-with-the-incorrect-time-from-I-updated-my/m-p/1295008/highlight/true#M8893 http://community.skype.com/t5/Live-Messenger/Random-message-order/m-p/1294932/highlight/true#M1956 http://community.skype.com/t5/Windows/problem-with-receive-instand-message/m-p/1294558/highlight/true#M98774 http://community.skype.com/t5/Android/Message-puzzle-on-Skype-Samsung-Galaxy-Ace/m-p/1292790/highlight/true#M21584 http://community.skype.com/t5/Windows/Notification-sound-plays-after-receiving-new-message-but-message/m-p/1292314/highlight/true#M98574 http://community.skype.com/t5/General-Discussion/Not-receiving-contact-s-messages/m-p/1292110/highlight/true#M63307 http://community.skype.com/t5/Windows/Receiving-a-notification-without-a-message/m-p/1289922/highlight/true#M98407 http://community.skype.com/t5/Windows/IM-text-message-order-problems/m-p/1288074/highlight/true#M98244 http://community.skype.com/t5/Windows/Messages-updating-at-the-wrong-time-amp-spot-on-screen/m-p/1282446/highlight/true#M97762 http://community.skype.com/t5/Windows-Phone/Time-wrong/m-p/1278198/highlight/true#M2011 http://community.skype.com/t5/Windows/Chat-wrong-chronology/m-p/1271974/highlight/true#M96838 http://community.skype.com/t5/Windows/Instant-messages-show-wrong-time-display/m-p/1271110/highlight/true#M96788 http://community.skype.com/t5/Windows/I-am-not-getting-my-instant-messages/m-p/1270842/highlight/true#M96755 http://community.skype.com/t5/Windows/Time-stamp-in-Chat/m-p/1268654/highlight/true#M96581 http://community.skype.com/t5/Windows/My-messages-keep-appearing-in-previous-conversations/m-p/1268190/highlight/true#M96528
Skype is aware about this problem and is working on a solution. See e.g. this:
http://community.skype.com/t5/Windows-Phone/Time-wrong/m-p/1278306#M2012
Meanwhile you may try to revert to the previous Skype 5.10.0.116 version.
http://download.skype.com/msi/SkypeSetup_5.10.0.116.msi
You don’t even need to run this installer. Using the procedure described here,
http://community.skype.com/t5/Windows/How-to-update-Skype-without-using-any-Skype-installer/m-p/7073...
extract the Skype.exe file from the SkypeSetup_5.10.0.116.msi file and replace your currently installed Skype.exe with this older Skype.exe file. You will be now running the Skype 5.10.0.116 version.

HP LaserJet M5035 MFP 'Out of Order' Message

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