HP Laserjet M5035 MFP Scanner Issue

Hi,
  Having trouble with office HP Laserjet M5035 MFP printer. The printer prints jobs fine when they are sent to it from a computer but when you use the ADF or glass scanner bed the document comes out light. Have read many posts and have done all the usual things, toner, clabrate the scanner, update firmware, with no luck. If I go into the copy settings and bump up the density the print looks better but need to do this with every job. I'm thinking the issue is with the scanner assembly but want to check and see if anyone has replaced this unit before and did it resolve the issue. Thanks in advance for any help.

Hi,
  One thing I was going to try with the formmater board was to bake it. I've had success with baking other formmater boards like the HP 3005 printer. The cold solder joints crack causing issue. I place the formatter board on a cookie sheet with balls of tin foil placed under it to raise it off the cookie sheet. Pre heat over to 350, remove the memory, you can leave the battery installed. Bake in the over for eight minutes. Remove and and let cool. I've done about 20 like this and it's fixed about 15. So worth a try.
Thanks,
Aland

Similar Messages

  • HP LaserJet M5035 MFP - Domain authentication - Mac OS 10.6.3

    Hi,
    I am using HP LaserJet M5035 MFP and there were many discussions about this. However, I am facing a new problem that I am using a domain authentication. So the smb syntax:
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    Hi Mirre,
    Welcome to the HP Forums.
    I see that you are having issues scanning on the 10.6. You have no scan function in the HP Director software.
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    I have provided a document for how to scan with Apple software to see if you have the same results.
    How to Scan: OS X v10.7.
    Disregard the title.
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    On the Apple menu bar click Go, applications, Hewlett Packard, open the HP Scan and try to scan.
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    Please provide in detail the results if you are still having issues.
    How is the printer connected? (USB/Ethernet)
    Were you able to scan from Apple's software?
    Did you run the setup assistant and were you able to scan?
    What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
    Is this the Laserjet Pro M1536?
    Thank you for posting on the HP Forums.
    Have a great day.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • LaserJet M5035 MFP Job Storage

    We have a LaserJet M5035 MFP printer.  A customer stored a number of print jobs on this printer and made them private.  They are secured by a PIN.  The customer is now gone, but when contacted has no idea what the PIN is.
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    Brian

    Hi ,
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  • HP Laserjet 1536dnf MFP Scanner won't Scan

    Respected Sir
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    Hello ITEngineer,
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    Regarding the LaserJet 1536 not being able to scan, I would like to try and help. When you try to scan what is the error? Also, what is the Operating System installed on the computer, Windows or Mac?
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    Cheers,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • LaserJet M1319f MFP Installation issue on Windows 7

    Dear HP support team and community members,
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    Best regards,
    Ivan
    P.S.: At least I think that I managed to gather all known related solutions in this topic…
    This question was solved.
    View Solution.

    Hello Gemini02,
    First thank you for your assistance! 
    I uninstalled the IE 11 and install IE 10, but with no success related to the driver issues. I just want to mention to those who are trying to do the same that IE 11 should be removed from Add/Remove Windows components and from Installed Updates. 
    As for the solutions from your post:
    Solution 2: The build in troubleshooting is reporting that no driver is installed (obviously...), but is not helping much with the installation. Windows updates are not much of a help too... The device manager is finding the device, but can't install the driver. More detailed information about the devices in the Device manager you can find in the end of my first post.
    I'm posting some screenshots of the issue so that you can get clearer picture of the situation.
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    Critical error (red mark):
    Faulting application name: ProductInst.exe, version: 1.0.5.3, time stamp: 0x50cedca3
    Faulting module name: ProductInst.exe, version: 1.0.5.3, time stamp: 0x50cedca3
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    Fault offset: 0x0000000000047bca
    Faulting process id: 0xed8
    Faulting application start time: 0x01cfb2fc6900c47e
    Faulting application path: C:\Users\5BE8~1\AppData\Local\Temp\7zS7BD7\ProductInst.exe
    Faulting module path: C:\Users\5BE8~1\AppData\Local\Temp\7zS7BD7\ProductInst.exe
    Report Id: b73cc226-1eef-11e4-94ed-50af73237b10
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    Fault bucket 3550555182, type 5
    Event Name: PnPDriverImportError
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: x64
    P2: 00000002
    P3: HPM1319.INF
    P4: 327f449ab177b16cf6c33f4effdd0e9ea36383fd
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
    Attached files:
    These files may be available here:
    C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f2e6b151a2c3dd88a551b5bb893b8a7e8417d4_0e78848b
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: b390829e-1eef-11e4-94ed-50af73237b10
    Report Status: 0
    The next in line:
    Fault bucket 3550555182, type 5
    Event Name: PnPDriverImportError
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: x64
    P2: 00000002
    P3: HPM1319.INF
    P4: 327f449ab177b16cf6c33f4effdd0e9ea36383fd
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
    Attached files:
    These files may be available here:
    C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f2e6b151a2c3dd88a551b5bb893b8a7e8417d4_0cd08ac2
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: b390829f-1eef-11e4-94ed-50af73237b10
    Report Status: 0
    And the last one:
    Fault bucket 3413207808, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: ProductInst.exe
    P2: 1.0.5.3
    P3: 50cedca3
    P4: ProductInst.exe
    P5: 1.0.5.3
    P6: 50cedca3
    P7: 0000000000047bca
    P8: c000000d
    P9: 0000000000000000
    P10:
    Attached files:
    C:\Users\Петя Станева\AppData\Local\Temp\WER8314.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_ProductInst.exe_d56e40a56282daea123243fa1f100faa5e2bf_06a92cda
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: b73cc226-1eef-11e4-94ed-50af73237b10
    Report Status: 0
    Solution 3 can't be applied to the current case as I can't install the software so I don't have what to uninstall/reinstall.
    I cleared the cache and disabled all optionally installed software in msconfig as suggested, but the issue with the installer is still not resolved.
    Solution 4 is not relevant as the device was working fine two days ago.
    Solution 5 is difficult for implementation too as the location of the device is in some kind of rural area and it is vital for the implementation of the daily duties of the employee.
    So after the failure with the solutions provided in the article I tried to extract the installer to use the drivers and manually install the printer using the file HP1319fp.ini  with the "... MFP" driver selected. I set it at new local port named USB. I'm posting the screenshot of the error i get in the end of installation:
    After I press the OK button in gets in a loop by returning to the previous page.
    I tried the same drivers with existing port USB001, but got the same result as with the new port.
    Currently I will try to rename the SoftwareDistribution folder in case that this is kind of windows update cache issue, but don't think so... I begin to think that this device driver is somehow not compatible with the computer hardware... 
    Thank you and I apologize for taking your time with such issues!
    Best regards,
    Ivan

  • HP Laserjet 1536dnf MFP scanning issue Windows 8.

    Printer: HP Laserjet 1536dnf MFP
    OS: Windows 8
    How printer is hooked up: Ethernet cord into router
    I recently upgraded to Windows 8, and my printer is connected via ethernet cord into the router and it was previously working just fine. Now when i go to click on the "HP LJ M1530 Scan" program it gives me the error "The HP LJ M1530 MFP Series Scan was not found.". I can print just fine etc, just cant scan. Any help will be appricated.
    Thanks in advance.
    This question was solved.
    View Solution.

    Hi,
    Did you uninstalled the software and installed the Windows 8 software after upgrading the OS?
    If not, go to Programs and Features and uninstall the current HP software.
    Then download and install the latest software below:
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    Hope that helps,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • AS400 (iSeries) Printing to HP LaserJet M5035 MFP Tray 3

    Hi,
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    I just spent the last two days on this and have finally sorted it out. It actually isn't that hard to do but for some reason, no one has consolidated the information in one place!
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  • I can't use hp laserjet m1319f mfp scanner

    Hello, i'm a new user for Windows 8.1 i had install hp laserjet m1319f mfp from hp website.
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    Been using Laserjet 4000 under XP for years. Installed Win 7, downloaded driver from this site http://h20000.www2.hp.com/bizsupport/TechSupport/S​oftwareIndex.jsp?lang=en&cc=us&prodNameId=14952&pr​... but it did not work(Driver not installed).
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  • Printer HP Laserjet M1536dnf MFP driver issue

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    Hi @Jim6904,
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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP LaserJet M5035 MFP 'Out of Order' Message

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    Hi,
      One thing I was going to try with the formmater board was to bake it. I've had success with baking other formmater boards like the HP 3005 printer. The cold solder joints crack causing issue. I place the formatter board on a cookie sheet with balls of tin foil placed under it to raise it off the cookie sheet. Pre heat over to 350, remove the memory, you can leave the battery installed. Bake in the over for eight minutes. Remove and and let cool. I've done about 20 like this and it's fixed about 15. So worth a try.
    Thanks,
    Aland

  • Laserjet M1522nf MFP- scanner not working

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    I worked on behalf of HP.

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    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Hp color laserjet pro mfp m177fw (Cant open SCANNER on computer)

    Hi there,
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    Hello @Simonjayh,
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    Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • HP Laserjet PRO MFP M125nw; scanner is not located wirelessly

    Product name: HP Laserjet PRO MFP M125nw
    Operating system: Windows 8.1 64 bit
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    Uninstalled and re-installed the full drivers from the HP website.
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    Many thanks.
    Kind regards
    SSUN

    Hi @SSUN ,
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    Since you can scan by a USB connection, the software and drivers should be installed properly. There shouldn't be any issues with the Wia either.
    Temporarily turn off the Antivirus Software. Just to make sure it isn't interfering.
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    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Laserjet M1132 MFP on Mac OS 10.7 - No Scanner Detected

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    Regards,
    Trezi!

    Sorry if there are errors of grammar. I'm using google translator because I am Brazilian and I do not write in English,just read.
    I bought my printer M1132 After installing the Lion, and came across the same error message. I managed to solve this issue by enabling the root user and installing the drives by the super user root. When you finish the installation, it did not show the error message described above, and the scannerfunctioned normally for the program "HP Director". The image capture MAC did not work, even the Readiris program that came with the printer. But the point I'm getting now typicallyscan the "HP Director"
    As the root user is disabled by default, you should follow the tutorial below to activate the super user. Log in by root in the Login screen, click "Other User". Then type in the spacereserved for root user and then type your password. Shortlyfollowing section to install the printer driver as usual.
    Steps to enable root user in Lyon:
    From the Apple menu choose System Preferences....
    From the View menu choose Users & Groups.
    Click the lock and authenticate as an administrator account.
    Click Login Options....
    Click the "Edit..." or "Join..." button at the bottom right.
    Click the "Open Directory Utility..." button.
    Click the lock in the Directory Utility window.
    Enter an administrator account name and password, then click OK.
    Choose Enable Root User from the Edit menu.
    Enter the root password you wish to use in both the Password and Verify fields, then click OK.
    Important notes
    Only the owner of a computer or its designated administrator(s) should have an administrator account or the root password.
    Any user with an administrator account can become the root user or reset the root password.
    A root password should be difficult to guess, containing both numbers and letters within the first eight characters.
    A root user has the ability to access other users' files.
    The root user has the ability to relocate or remove required system files and to introduce new files in locations that are protected from other users.
    I hope it helped!!
    Pr. Carlos Ricardo

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