HP LaserJet P1102w can't establish wireless connection
I am trying to establish a wireless connection between my Mac (OS X 10.7.5) and printer. I have followed the instructions on the hp website, up to the point where I open "Open Printer Utility" and click on "HTMLConfig". However, every time I click on "HTMLConfig", the window closes and takes me back to the printer set-up window.
Is there another way I can connect wirelessly? Are there settings somewhere else I need to change?
Thanks
Hi @jaudrey,
Sorry to hear you are having issues setting up the printer on the wireless network. I can help you out with that today.
Make sure Safari is set as the default browser. (sometimes the EWS won't open if it isn't set as the default)
Open Safari, across the top select the Safari menu, select Preferences, General, set as default.
Issues with the HTML config not opening, please do the following steps:
Close any applications.
On the Apple menu bar, click Go, computer, MAC harddrive, Library, Printers, HP, LaserJet, click on folder for your printer, click on EWS browser or HTML config, it should open up the Embedded Web Server for the printer to configure the wireless, then click the Networking tab, click wireless on the left and fill out your information. (make sure infrastructure is selected and alpha or numeric is chosen) Apply settings.
You should get a solid blue light on the printer in about 1 minute.
Then delete the USB driver and add the network printer:
Click on the Apple.
Click system preferences.
Click the print and scan icon.
Highlight the printer and click on the - sign to delete the printer. (USB driver)
Disconnect the USB cable.
Then click the + sign and select the printer from the list and click add. (P1102w bonjour)
Test the printer.
If you are having issues getting a IP address, check your network Encrytion type.
Go go to the Apple/system preferences/network/click the advanced button/double click the network name. (shows WEP or WPA)
To check the network password follow these steps:
On the Apple menu bar, click Go, select applications, utilities, keychain access, double click the network name,
check the box to show the password,type in your Mac password to view it.
(some networks have a shortcut password setup)
Let me know how you make out.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP
Similar Messages
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Can't establish wireless connection between the printer and computer.
I recently upgraded my wireless to an Apple AirPort Time Capsule. I'm able to set up the printer via USB cable. And I'm able to set up the printer on the network via the Airport WPA utility. However I cannot establish a wireless connection between the computer and the printer. When I go to the printers window in my system prefereces, there is no wireless printer available to add in the "available printers" menu. Only the USB version printer is listed and of course when I disconnect the USB cable it shows as offline.I've tried all the fixes on HP's support pages. I've tried reinstalling the printer on both the router and the computer numerous times. The only thing I haven't done is reinstall the printer using the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download). And when I reset the printer to factory settings, then connect it to the computer via the USB, there is no installation software that pops up. Cant even find the **bleep** thing in "Finder". (I'm assuming that it should show up as some sort of external device.) I've checked to make sure both computer and printer are on the same network. (sometimes my computer will grab a connection with the next nearest network.) I've checked all the settings for the printer via the HTML configuration utility. I've even updated my Macbook software and restarted it multiple times. Note: the printer actually worked for a bit when I first switched routers, but the printer's wireless function went offline several times and then quit altogether. Really frustrated that I bought another HP product thinking this time things would be different. HP is no help unless you want to pay $$ for a phone call. I'm about ready to take this thing out in the desert to use for target practice and never buy another HP product ever again.
Hi , I saw your post regarding the problems you are having with your LaserJet Pro P1102w Printer not showing on your Macintosh computer. I may have found some resources for you.
I have a few questions for you, so I can offer some additional assistance:Before you upgraded to the Apple AirPort Time Capsule, was the printer working wirelessly without any issues?
When you say; 'I reset the printer to factory settings', how where you trying to do this?
I found some instructions from this post: How do I reset my Laserjet p1102w to its defaults, copied here for you:
To restore the printer back to factory settings, turn the printer off, hold down the wireless button and the cancel button (x button) then turn the printer back on and don't release the two buttons until the printer stops making noise. (When they say turn the printer off, I think they mean unplug the power cable.)
"I've checked to make sure both computer and printer are on the same network." Do you know if you are able to access the printers Embedded Web Server (EWS)?To access the EWS - Make sure that the Ready light () is on and that the printer is idle and silent.Press and hold the Cancel button (), and release it when the Ready light () begins blinking.The configuration page prints.Type the IP address or host name of the product in the address field of a supported Web browser, and then press Enter on your keyboardLet me know if this page loads
To answer a few more items you have listed:... When I go to the printers window in my system preferences, there is no wireless printer available to add in the "available printers" menu.This could be an issue with your print system, I recommend resetting the printing system and then Repair Disk Permissions - after that try to add the printer again.
... the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download)HP provides their software/drivers to Apple to be released through your Apple software updates. You can review this document on how to Install a Mac Printer Driver Using Apple Software Update. Which leads into your next point...
... there is no installation software that pops upWhen you connect the USB cable your mac may still recognize the printer software as being already installed - check for apple updatesOn the Mac, click the Apple menu (), and then click Software Update, or click About this Mac, and then click Software Update. A list of available updates displays.
... Not seeing the printer in "Finder" From what I understand most printers will not show in Finder unless you install a memory card into a supported port on certain printer models, only then will it read it like an external device. A few more things you can check are that the new settings in the Apple AirPort Time Capsule are setup to allow the printer to communicate. There are several of these settings listed in this document; Tips and Workarounds for Common Wireless Network Printer Issues. HP regularly releases firmware updates that may also correct the problem you are experiencing. You can click on this link to Getting Printer Updates for HP LaserJet Pro P1102w Printer. I did find 2 more documents that may offer some additional information as well;HP LaserJet Pro P1102w Printer - Connecting the Printer After Changing Your Wireless NetworkAn 'Unable to Find Printer' Error Displays for the HP LaserJet Pro P1102w Printer Please let me know if any of these steps resolved your issue, or the details of what happened. I look forward to hearing from you, hopefully with good news! Thanks, -
Hp Laserjet p1102w can't install wireless
I'm trying to connect my printer wirelessly to my home network but when the software asks me to connect the usb cable it stops and I get the message "HP Printer Software has stopped working"
My OS is Windows 8.1, the printer is HP Laserjet p1102w and the router is a Hitron CVE 30360@dluis
Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP -
Laserjet p1102w does not maintain wireless connection with macbook pro
Above product was set up and working. If it sits idle for awhile it does not print. I have to click on WiFi signal, select hpsetup, then after that is complete reselect my network and then it prints. Printed self test page - device is 'connected'. Running OS 10.7.3
Yes. I had troubles getting it to work originally and I had to talk to someone at HP who helped me with it. We ended up setting it up manually and it worked fine; but if I don't use it for awhile it will not print. Actually that is not entirely true. Once in awhile it will - about 10% - but most of the time it will not unless I do the above.
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Well now we know what the issue is. You are not connection to your wireless router via SSID and password.
Go here.
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Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired! -
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SQL*Plus: Release 10.2.0.1.0 - Production on Cmt Kas 17 22:44:04 2007
Copyright (c) 1982, 2005, Oracle. All rights reserved.
SQL> conn / as sysdba
Connected.
SQL> SET SERVEROUTPUT ON;
SQL> select dbms_xdb.gethttpport, dbms_xdb.getftpport from dual;
GETHTTPPORT GETFTPPORT
8080 0
SQL> DECLARE
2 l_dad_names DBMS_EPG.varchar2_table;
3 BEGIN
4 DBMS_OUTPUT.put_line('DADs');
5 DBMS_OUTPUT.put_line('==========');
6
7 DBMS_EPG.GET_DAD_LIST (l_dad_names);
8
9 FOR i IN 1 .. l_dad_names.count LOOP
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DADs
==========
APEX
PL/SQL procedure successfully completed.Any comments will be great, thank you.Really thank you all for your support, but this time when I changed to hostname I experience TNS-12547 error as following;
D:\>lsnrctl start
LSNRCTL for 32-bit Windows: Version 10.2.0.1.0 - Production on 18-KAS-2007 08:58:29
Copyright (c) 1991, 2005, Oracle. All rights reserved.
Starting tnslsnr: please wait...
TNSLSNR for 32-bit Windows: Version 10.2.0.1.0 - Production
System parameter file is D:\oraclexe\app\oracle\product\10.2.0\server\network\ad
min\listener.ora
Log messages written to D:\oraclexe\app\oracle\product\10.2.0\server\network\log
\listener.log
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROC_FOR_XEipc)))
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=TC03540225.turkcell.entp.tgc)(PORT=1521)))
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC_FOR_XE)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for 32-bit Windows: Version 10.2.0.1.0 - Production
Start Date 18-KAS-2007 08:58:30
Uptime 0 days 0 hr. 0 min. 1 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Default Service XE
Listener Parameter File D:\oraclexe\app\oracle\product\10.2.0\server\network\admin\listener.ora
Listener Log File D:\oraclexe\app\oracle\product\10.2.0\server\network\log\listener.log
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROC_FOR_XEipc)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=TC03540225.turkcell.entp.tgc)(PORT=1521)))
Services Summary...
Service "CLRExtProc" has 1 instance(s).
Instance "CLRExtProc", status UNKNOWN, has 1 handler(s) for this service...
Service "PLSExtProc" has 1 instance(s).
Instance "PLSExtProc", status UNKNOWN, has 1 handler(s) for this service...
The command completed successfully
D:\>sqlplus / as sysdba
SQL*Plus: Release 10.2.0.1.0 - Production on Paz Kas 18 08:59:32 2007
Copyright (c) 1982, 2005, Oracle. All rights reserved.
Connected to an idle instance.
SQL> startup force
ORACLE instance started.
Total System Global Area 599785472 bytes
Fixed Size 1288820 bytes
Variable Size 163579276 bytes
Database Buffers 432013312 bytes
Redo Buffers 2904064 bytes
Database mounted.
Database opened.
SQL> alter system register ;
System altered.
SQL> conn hr/hr@xe
ERROR:
ORA-12547: TNS:lost contact
Warning: You are no longer connected to ORACLE.
SQL> exit
D:\>tnsping xe
TNS Ping Utility for 32-bit Windows: Version 10.2.0.1.0 - Production on 18-KAS-2
007 09:00:24
Copyright (c) 1997, 2005, Oracle. All rights reserved.
Used parameter files:
D:\oraclexe\app\oracle\product\10.2.0\server\network\admin\sqlnet.ora
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = TC03540225.turkcell.entp.tgc)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = XE)))
TNS-12547: TNS:lost contact
D:\>ping TC03540225.turkcell.entp.tgc
Pinging TC03540225.turkcell.entp.tgc [169.254.121.46] with 32 bytes of data:
Reply from 169.254.121.46: bytes=32 time<1ms TTL=128
Reply from 169.254.121.46: bytes=32 time<1ms TTL=128
Reply from 169.254.121.46: bytes=32 time<1ms TTL=128
Reply from 169.254.121.46: bytes=32 time<1ms TTL=128
Ping statistics for 169.254.121.46:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
D:\oraclexe\app\oracle\product\10.2.0\server\NETWORK\log\listener.log ->
Started with pid=5796
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROC_FOR_XEipc)))
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=TC03540225.turkcell.entp.tgc)(PORT=1521)))
Listener completed notification to CRS on start
TIMESTAMP * CONNECT DATA [* PROTOCOL INFO] * EVENT [* SID] * RETURN CODE
18-KAS-2007 08:58:31 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=)(USER=TCHASYILMAZ))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * status * 0
18-KAS-2007 08:59:41 * 12502
TNS-12502: TNS:listener received no CONNECT_DATA from client
18-KAS-2007 08:59:41 * 12502
TNS-12502: TNS:listener received no CONNECT_DATA from client
18-KAS-2007 09:00:12 * 12502
TNS-12502: TNS:listener received no CONNECT_DATA from client
18-KAS-2007 09:00:18 * 12502
TNS-12502: TNS:listener received no CONNECT_DATA from client
18-KAS-2007 09:00:24 * 12502
TNS-12502: TNS:listener received no CONNECT_DATA from client
18-KAS-2007 09:01:12 * 12502
TNS-12502: TNS:listener received no CONNECT_DATA from client
18-KAS-2007 09:02:15 * 12502
TNS-12502: TNS:listener received no CONNECT_DATA from client
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