HP LaserJet P3015 phantom paper jam?

Hi,
We just bought two new HP LaserJet P3015 printers in the last month, one works well while the other seems to have a phantom paper jam. We seem to notice it when someone is printing a longer document, say 10+ pages. The printers will stop printing, the red light will come on, and the screen will ask to open the top and remove a paper jam. Once you open the top and close it, and hit OK, it will continue to print. I have gone through t he machine top and bottom and cannot find a scrap of paper in there. The other machine that is working well is using the same type of paper, and actually sees a great volume of printing.
We have updated the drives on the computers. Any suggestions?
Cheers, Paul

Have you upgraded to the latest Firmware? You can find it here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3815801&...
I didn't notice a specific fix listed for the issue, but it's good to have the latest FW. Also if you have one device that works and one that doesn't, it might be good to see if they have the same FW version. This will be listed on the configuration report.
I also found a reference to a change to the duplexer pan design.
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1447911
The fourth post includes a picture showing the difference.
Although I am an HP employee, I am speaking for myself and not for HP.
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Hi -
I can't tell from your post which specific jam you are experiencing.
I found the following on the HP.com support web site at
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Although I am an HP employee, I am speaking for myself and not for HP.
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The troubleshooting page here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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On the rightmost side you can see the adress and in the middle the data type and name. They are all at position 0.
syDeviceValueDefinitionWithVariableAddress,0,SnmpIntegerSPS,HP_PaperJam,SnmpIntegerSPS2ScadaInteger,Y,N,N,DIN,0,0,0,1.3.6.1.4.1.11.2.3.9.1.1.2.9
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syDeviceValueDefinitionWithVariableAddress,0,SnmpIntegerSPS,HP_AtBusy,SnmpIntegerSPS2ScadaInteger,Y,N,N,DIN,0,0,0,1.3.6.1.4.1.11.2.3.9.1.1.2.24
syDeviceValueDefinitionWithVariableAddress,0,SnmpIntegerSPS,HP_TcpBusy,SnmpIntegerSPS2ScadaInteger,Y,N,N,DIN,0,0,0,1.3.6.1.4.1.11.2.3.9.1.1.2.23
syDeviceValueDefinitionWithVariableAddress,0,SnmpIntegerSPS,HP_LlcBusy,SnmpIntegerSPS2ScadaInteger,Y,N,N,DIN,0,0,0,1.3.6.1.4.1.11.2.3.9.1.1.2.22
syDeviceValueDefinitionWithVariableAddress,0,SnmpIntegerSPS,HP_NovBusy,SnmpIntegerSPS2ScadaInteger,Y,N,N,DIN,0,0,0,1.3.6.1.4.1.11.2.3.9.1.1.2.21
syDeviceValueDefinitionWithVariableAddress,0,SnmpIntegerSPS,HP_Reserved,SnmpIntegerSPS2ScadaInteger,Y,N,N,DIN,0,0,0,1.3.6.1.4.1.11.2.3.9.1.1.2.20
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Dear sir,
while I was printing paper jam occured and prienter stopped working. I tried to remove the paper I opened the top cover and tried to pull the paper out but it was stuck I couldn't removed it! I do not want to use the power to remove the A4 paper.
Is there another removable cover ?
note that I tried also to take the toner out but it is stuck.
Please support.

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
http://www.notaryrotary.com/archive/forum/2005/October/Slow_Printing_Problem_Resolved_If_anyone_is_i...
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Please mark the post that solves your problem as Accepted Solution
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I am an HP employee.
This question was solved.
View Solution.

Printers usually have different paper pick torque levels depending on the paper type it is trying to print on. Check the print properties to make sure that the paper type chosen is the correct one for the type you are printing on. As a test, load some plain paper in the input tray, open a MS Document, click print, click print properties, go to the Features tab, change the paper type to plain and then press Apply. Print out the document and hopefully this time it does not jam.
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

HP LaserJet P3015 phantom paper jam?

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