HP Laserjet P4014dn won't auto print from tray 1

HP Laserjet P4014dn stopped auto printing from tray 1. Can't manually print from there either. Now it always pulls from tray 2 (bottom tray) even if paper is loaded in tray 1. Auto print is selected in software setting. SN [Personal Information Removed] CB512A. Help!

There may be a couple of reasons why the printer will not auto print from Tray 1.
The following references the User Guide for the printer which you can obtain from here:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01295101/c01295101.pdf
Page 18 of the User Guide has the section "Paper Handling Menu".
This section defines the menu items that can be used to set Size and Type for Tray 1.
Page 85 of the User Guide has the start of the Configure Trays Section.
In this section there are two notes. If Tray 1 is set to ANY SIZE and ANY TYPE, the printer will pull from that tray whenever media is loaded in that Tray. If Tray 1 is set to a specific size, it will act like a Cassette. This means that it will follow the paper handling model of Trays 2, 3, etc..
Example: Tray 1 is set to Letter, Tray 2 is set to Letter. When a job is sent from the PC requesting Letter and the Sources is Auto, the printer FW will look for the highest number tray that has letter installed and pull from that tray. Thus, Tray 2 will always be used unless Tray 2 doesn't have paper.
Page 86 has the section "Configure a tray by using the Paper Handling menu".
Follow the steps in this section to validate that Tray 1 is set to ANY SIZE and ANY TYPE. If not set to ANY SIZE, ANY TYPE then change the setting to be ANY SIZE and ANY TYPE. You may have to scroll through the list of sizes and types to find what you are looking for.
Once possibility is that the printer is not detecting that paper is loaded in Tray 1. One method to verify this is to remove all paper from Tray 2 and lower trays if there are more than just Tray 2 installed. This will force the printer to pull paper from Tray 1 if paper is present. If paper is present and the Tray 1 menu items are set to ANY SIZE and ANY TYPE and the printer prompts for you to load Tray 1 with paper, it is possible that the printer is not detecting that paper is in the tray.
In this case, I would recommend you contact HP Support as the media presence sensor may no longer be working properly.
Kazman
I am an HP Employee
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Hi HellyBe,
This is a commercial line product. For the best answer to your questions you will need to repost your question to the following links.
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Hi @RouterIncident,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
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Thank you for your interest.
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(translated from Polish into English using Google translator)

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This question was solved.
View Solution.

Thank you for your interest.
The situation is a bit different than the picture. Windows Server 2008 R2 is available through the WAN. LAN is plugged into the PC-1, PC-2 and Konica Minolta printer. HP LaserJet M1120n MFP is connected via USB to the PC-1. OKI ML 3320 printer is connected via LPT also to the PC-1. PC-1 has access to Konica Minolta printer via the LAN. PC-2 also has access to Konica Minolta printer via the LAN. PC-2 is also available for PC-1 HP and OKI.
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http://www.windowsservercatalog.com/item.aspx?idItem=cdde267a-800d-2d9f-1f0c-225cabd6838e&bCatID=128...
http://www.windowsservercatalog.com/item.aspx?idItem=31df9819-ca52-4684-dc3b-8e31b70c77d7&bCatID=128...
http://www.windowsservercatalog.com/item.aspx?idItem=6475235d-8dbb-9e95-11dc-3575d569acc2&bCatID=128...
http://www.windowsservercatalog.com/item.aspx?idItem=59731747-9976-8d51-dcbb-7664cbc17a89&bCatID=128...
I think I can close the topic.
(translated from Polish into English using Google translator)

HP Laserjet P4014dn won't auto print from tray 1

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