HP LaserJet Pro 200 Color MFP M276n issue with the software

Dear Members,
When i'm trying to install the drivers for the printer HP LaserJet Pro 200 Color MFP M276n, on Windows Xp the issue is specific on windows xp only i tried on two machines its the same and its fine when i try to intall on windows 7.
Error Message:
A problem occured while preparing to install software to your system please restart your computer, and run this installer agian.
Please assist me for the above issue and thanks.
Regards
mbsiddiqui

Hi mbsiddiqui,
When a printer is connected by USB, the computer recognizes it and it will show up in the device manager, if it didn't fully install it will still be listed in the device manager and will not find it again when the printer is reconnected. We have to remove the old entry first.
Leave the printer connected by the USB cable.
Check the device manager to see if the printer is listed.
Go to start, right click my computer, left click properties, click on the hardware tab, then device manager.
Look for the printer entry, it might be listed as other devices, unknown device, delete the entry by right clicking it and select uninstall, it might show up under universal serial bus controllers as USB printing support, if USB composite device is listed then also delete it, delete the entry by right clicking it and select uninstall.
Since the software is already installed for the Ethernet connection, from device manager, click on Action and select scan for new hardware.
If it doesn't find the printer then it might have a ghost key in the registry causing the printer not to be detected again.
Let me know the results.
How is the printer listed?
Were you able to find new hardware?
What is the printer entry showing now in the device manager?
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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LaserJet Pro 200 color MFP M276n

Dear all
I have the new LaserJet Pro 200 color MFP M276n
and after it did go to sleep moode, i just touch the screen and it will be awake, but the main buttons (Back, Cancle, Home) doesn't work, and I have to restart the printer everytime...
many thanks

Hi @Omarchik ,
I see that you are having issues with the printer waking up. I would be happy to help you.
Update the printer's firmware. Software and Drivers. Select Option 2 and wait for the page to load and then select the link for firmware.
I would power cycle the router and setup a Static IP address to see if that will resolve the issue. Go to Solution three: Assign the printer a static IP address. Printer Does Not Maintain Wireless Connection. Disregard the title.
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp laserjet pro 200 color MFP M276n not printing PDF documents

Hello
I am having problems printing PDF documents from our hp laserjet pro 200 color MFP M276n.
I get a blank sheet of paper and a message on the printer saying 49 service error - turn off then on
I can print word/excel documents.
Many thanks
Karen

Hi,
As I understand you get a 49 error while printing PDF document from hp laserjet pro 200 color MFP M276n.
Kindly follow these steps to resolve the issue.
1. Open the PDF document you want to print.
2. Click File > print > Click on the Advanced option > select the print as image option.
though I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution

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Hi, my new M276n printer has memory problems. Print jobs above two pages are being stopped with a "not enough memory" notification. I searched this forum and found a "temporary" fix (reset printer to default settings) and a mysteriously missing Step 3 (removed from the message). This does not help in the long run because after just 4 more prints I have the same problem again. I don't print a whole lot, mainly Amazon returns labels and information. Reset or not, the information page shows 127MB out of 256MB available memory. What is the other half used for? Questions: 1. Is there a fix?2. Will it help if I disable unneeded functionality (fax)?3. CAN I disable fax? (If so: how?)4. Is there a fix? Thanks!

Hi,
As I understand you get a 49 error while printing PDF document from hp laserjet pro 200 color MFP M276n.
Kindly follow these steps to resolve the issue.
1. Open the PDF document you want to print.
2. Click File > print > Click on the Advanced option > select the print as image option.
though I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution

HP LaserJet Pro 200 Color MFP M276n: Memory low

Hi, my new M276n printer has memory problems. Print jobs above two pages are being stopped with a "not enough memory" notification. I searched this forum and found a "temporary" fix (reset printer to default settings) and a mysteriously missing Step 3 (removed from the message). This does not help in the long run because after just 4 more prints I have the same problem again. I don't print a whole lot, mainly Amazon returns labels and information. Reset or not, the information page shows 127MB out of 256MB available memory. What is the other half used for? Questions: 1. Is there a fix?2. Will it help if I disable unneeded functionality (fax)?3. CAN I disable fax? (If so: how?)4. Is there a fix? Thanks!

Restoring the defaults doesnt usually purge out the memory of a printer. You need a cold reset to complete that proceedure. Cold Reset steps:http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-LaserJet-Pro-200-color-MFP-M276nw-Cold-reset/td-p/5060955 The video at the bottom of the first page is very helpful.

LaserJet pro 200 color MFP M276nw Network Setup Issues

Successfully set up the printer. Elected to use Wifi option. Wireless computers are able to print to it no problem. Went to go do my first scan, and it tells me to setup the print to network drive. So i go to do this, and the HP software on the host computer (with USB connection) tells me that it can not setup unless is printer is connected to a network.
Obviouslly it is connected to a network....
So turned off Wifi. Turned off printer. Wired it to the router. Turned on. And still get the error message. For that matter, can not find in the Printer menu (on printer) where i can "setup" a wired connection.
I am a computer nerd, but for some reason i gots the dumb today. Some pointers would be appreciated - regarding the printer that is.
This question was solved.
View Solution.

Hi @joe_smoe ,
I see that you are having issues Scanning from the printer's control panel, you are getting a message to setup the printer to a network drive. I would be happy to help you.
I have provided some steps for you to try. I would suggest though, since the printer is already on the wireless network with the other computers, to just create a new port for wireless on the computer that was setup by a USB connection, instead of setting up the Ethernet connection. A Ethernet connection will turn off the Wireless on the printer.
Since you are now connecting the printer to the router by a Ethernet connection, you can print a Configuration Page to get the printer's IPv4 address. HP LaserJet Pro 200 Color MFP M276n and MFP M276nw - Printing a Configuration Report.
Then you can create a new port for the Ethernet connection.
Then go into Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IPv4 address for the printer.
Make sure the printer is online.
Test the printer.
Here is a document for how to Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color MFP M276 - not able to print black when any color is empty

Hi,
We have 2x HP LaserJet Pro 200 color MFP M276n in our office, both have firmware date code 20121026.
The problem is that when ever one of the colored toner cartridges gets empty it fails to print even black & white documents and freezes in the replace cartridge screen.
In system supplies settings it is configured to print only black when colored supplies are below very low threshold limit.
Since the printer is freezing in the warning screen and only powering it off and on helps to bring it back alive, it seems that this is a software or firmware issue. I didnt find any firmware updates for this model though.
It doesnt make any sense that it is not possible to use the printer at all when only one of colored cartridges is empty. Any thoughts on how to solve this issue are welcome.

Hi,
The firmware that you have mentioned is old and the latest version available is
Version
20131216
it is always advisable to update the printer to the latest firmware. Please update the firmware form the given link
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-108130-4&cc=us&dlc=en&lc=en...
Hope this helps....
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP Laserjet PRO 200 - Colour MFP M276n | Forward Fax to Email

Hi!
I can't understand why it isn't possibile to forward a fax to a list of email address instead of print them (or forward the fax to another number), it could really save a lot of paper, also because the printer can already send a scan to an email address.
Am I missing some some option in the control panel or am I really supposed to
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Thanks!

Hi FrancescoPromo,
Welcome to the HP Forums, I hopeyou enjoy your experience!
I see from your post that you would like to know if you can forward a fax to email, if there are any updates for this available.
I will be happy to help you.
You can send and receive faxes from the computer software. You can fax single or multiple faxes at a time.
There is no option available for sending faxes through emails.
I have provided the manual with information for faxing. Pages 97 and 103 provide this process.
LASERJET PRO 200 COLOR MFP.
These are the available features for this model through the control panel.
Scan to USB Drive.
Scan to Network Folder.
Scan to E-mail.
Thank you for posting on the HP Forums.
Have a nice day.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How to Print Envelopes - HP LaserJet Pro 200 color MFP

I can't work out how to print envelopes on my HP LaserJet Pro 200 color MFP.
I put the envelope upright (flap down) in the adjustable tray at the very top of the machine (as I have done in almost every printer I've used) and it prints the address on a sheet of paper!

Hi goodgrandma ,
I see by your post that you would also like to know how to print envelopes.
I will be happy to help you.
Both the Laserjet m251 and M276 have a main tray only.
Above the tray is the jam access door to remove paper jams.
To print on the envelopes, you would need to remove all the paper from the main tray and load the envelopes in the main (bottom) tray, to print to envelopes with these two units.
If you are using Word Application, click on Tools, select Letters and Mailing/Envelopes and labels, the envelope box will open, in the envelope tab enter your address, click on Options, click the Printing Options tab, you will need to change the Feed from to Auto, it is likely set to Manual.
What is the full name and product
number of your printer? How Do I Find My Model Number or Product Number?
Hope this helps.
Thank you for posting on the HP Forums.
Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro 200 color mfp m276 Printing issues

I have had this printer for about a year now. Now it has started printing solid black lines across the page I am printing, whether it be from my computer or a fax. I can run the cleaning process from the printer and its fine for a few hours and then back to the solid black lines. It gets so bad there is more ink on the paper than white when it does this. Have tried everything I can think of to cure this to no avail. I am running hp cartridges and just plain white paper. Any ideas as to how to fix this. These lines are thick lines, just not _____ but are about 1 " wide each.
I really need help with this really soon or I will have to replace it with another brand. I use this in my office and can't have important faxes coming across with all these lines so I can't read it. I posted this Saturday and still waiting for someone to respond.

Hi @RandallRaley ,
I understand that when printing, you are getting solid black lines across the paper and now on the back of the paper. You are using HP cartridges, plain paper and have ran the cleanings with the same result. I can help you today.
Try another type of 20lb -24lb plain paper to see if you have the same results.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
Select your operating system, click next, click the link for firmware.
Try printing again.
If the issue persists, follow the steps for aligning and cleaning the toners, printing a Print Quality page, inspecting the toner for damage, checking the paper and driver settings to see if this will resolve the issue.
Troubleshooting Print Quality Issues.
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Are you getting the black lines on the Hardware Self Tests also?
Where is the printer located? (on a desk, on a enclosed shelf in desk)
What kind of paper are you using?
What is the weight of the paper?
Was there any black on the toner?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color MFP M276 - new - Device error and Cleaning cycle issues

HP LaserJet Pro 200 color MFP M276 - this is a new printer a friend purchased at Staples. It connects WiFi okay and prints when prompted to but it then does a "Cleaning" cycle after every print job. It also displays "Device Error" at the same time. It has been powercycled as instructed and the error continues to reappear and the "Cleaning" cycle continues as well after each and every print job. My friend paid Staples to set up this printer to a new Acer Laptop and D-Link router he also purchased before he brought them home. He was told everything works fine .. they lied .. Laptop and router have no issues .. just the printer. The Laptop sees the printer okay and software is installed without issue. Any ideas why the "Device Error" and "Cleaning" cycle after every print job is happening? He is on the verge of taking the whole outfit back as Staples has not assisted him and instead directed him to download the manuals from HP. Any suggestions are appreciated

Have you tried a hard reset on it? I know you said you power cycled it, but a hard reset is sometimes different than what some people consider a power cycle.
Follow these steps to perform a hard reset on the printer.
1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the power button to turn it on.
Try that out and let me know if it helps.
Best of luck,
Kyle
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Laserjet pro 200 color mfp m276nw Scan to Email issue

My laserjet pro 200 color mfp m276nw claims email is not set-up. I have entered in the e-mail addresses to send the scans to, but it still claims it is not setup. How do I setup this feature? I already have the "Send an Email" feature working where it sends the scan "from" my e-mail, but I want to use the Address Book feature and just send to a specific e-mail.

HI @Username57 ,
I see by your post that you what to setup the scan to email on the printer. I would like to help you out with this issue today.
I have provided a document for How to Scan: From the Control Panel. Select Scan to an email.
If you are still having issues then go into the printer's Embedded Web Server by typing in the printer's IP address in your web browser and setup a Static IP and set the DNS address.
Click the Network tab, then click on IP4 config on the left side.
Click on Network Address (IP)
Select Manual.
Type in the printer's information and IP address.
Set the DNS Address Configuration as Manual. Under Network Information, it looks like you can change the settings there.
Set the preferred address as 8.8.8.8
Set the Alternate address as 8.8.4.4 and confirm the changes.
Try setting it up again.
If you need further assistance, just let me know.
Happy New Years!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp laserjet pro 200 color mfp m276nw scan issue

Hi I have problem to use scan software from my PC to scan document and save to my PC. Every time a error message pop up : Scanner Unreachable. I am using wireless and can print without any problem, even I turn off the firewall and connect with the printer cable, it still doesn't work. please help me solve the issue, I use scan function a lot. Thanks in advance.

Hi , Welcome to the HP Support Forums! I see that you're experiencing scanning issues with your HP LaserJet Pro 200 color MFP M276 Printer. I would be happy to assist you with this. If you're able to print, but cannot scan. It sounds like the HP Software is corrupted. The Print and Scan Doctor might be able to correct the issue for us.Please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing. What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages) If the Print and Scan Doctor doesn't fix the issue, please uninstall and reinstall the HP Software.HP Single-Function and Multifunction Printers - Uninstalling the Printer Software.Important! Please use the Printer Install Wizard. The HP Printer Install Wizard automatically finds the best available print driver for your HP Printer. Download and run Printer Install Wizard () a free tool from HP. When this link is clicked, HP Printer Install Wizard is downloaded using your Internet browser's download capabilities. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck!

HP LaserJet Pro 200 color MFP M276 -Device error and Cleaning cycle issues

This printer (HP LaserJet Pro 200 color MFP M276) will print 2 pages, clean, and then give an error message. It does this consistently. I have tried the suggestions posted in other forums and I have not had any luck. Any suggestions??

Have you tried a hard reset on it? I know you said you power cycled it, but a hard reset is sometimes different than what some people consider a power cycle.
Follow these steps to perform a hard reset on the printer.
1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the power button to turn it on.
Try that out and let me know if it helps.
Best of luck,
Kyle
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP LaserJet Pro 200 Color MFP M276nw scan to mail with google.

hello,
i got a HP LaserJet Pro 200 Color MFP M276nw printer. and i want to use the scan to mail feature.
But when i am setting up my google account as head account where the printer should send the mails from it doesn't work. i don't get the scan's into my mail. does somebody got a user guide for me how it is done and with the settings i have to use?

Hi @dennieboy96 ,
I see by your post that you would like to setup the scan to email. I would like to help.
Are you trying to setup the scan to email from the printer or from the HP Software?
I have included both documents.
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 Color MFP M276n issue with the software

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