HP LaserJet Pro 200 color MFP touch screen not working.

My touch screen on my HP LaserJet Pro 200 color MFP doesn't want to work in the screen part. The black perimeter works, but not the color part where the Copy, Fax,Scan... icons are, rendering them unaccessible.

Hi FGCMedia,
I understand that the display screen on the LaserJet 200 MFP is not responding to touch, but the out side options such as Home, Back, etc work.
Connect a USB cable to a Windows computer and try updating the firmware for the printer, HP LaserJet Pro Series Firmware Update Utility.
Let me know if that helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Similar Messages

LaserJet Pro 200 color MFP Touch screen totally blank

Hi I have a Laserjet Pro 200 color MFP 276n which was working fine on friday - printing via a USB and photocopying using the screen. I've come to use it this morning and the printer has nothing on the touch screen and nothing around the screen. I get a brief red cross in the bottom right when I turn the printer on but that's it.
But to make it worse the computer says that it can't connect to the printer to try and trouble shoot. I've tried 3 different USB ports on the computer and nothing happens.
I've tried disconnecting the printer from the computer and trying to do a reset as per other issues I've found say to press where the arrow is on the right when turning the printer on - nothing happens. I've also tried pressing on the bottom left of the screen when turning it on - no difference.
Does anyone have any other idea's please.
Many Thanks

Hi @wenddh,
I see by your post that there is no display on the printer. I can help you with this.
Make sure there is no damage on the power cord and that it is connected directly to a wall outlet.
The printer shouldn't be exposed to any electric or magnetic field.
Try another outlet in another room, just to rule that out.
I have provided a document for display or power issues.
The Printer Will Not Turn On or Respond When the Power Button or Power Switch is Pressed.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet Pro 200 color m251nw touch screen

The touch screen does not work except for teh keys outside of the touchscreen area. The printer prints
OK, but I need to change the IP address and cannot get the touch screen to work. It displays fine.

Thanks for replying back from the PM sjlocknar.
Make sure there is no damage on the power cord and that it is connected directly to a wall outlet.
The printer shouldn't be exposed to any electric or magnetic field.
Try another power cord, you can use a monitor power cord to test it. Just to rule that out.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 30-60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 200 color Printer M251nw Drivers.
Is the printer still in warranty?
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
Please let me know the results.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LASERJET PRO 100 COLOR MFP M175 - does not work

If I press the power button for turning on , then both of LEDs "ready" and "attention" light , and display lights too. But the unit does not work.

Hello OlegRu,
Welcome to the HP Forums.
I see that you are having an issue with lights flashing on the printer.
Are you getting any kind of an error message on the display screen?
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Write me back when you have time with any additional information you can provide.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP LaserJet Pro 200 color MFP M276nw - No Embedded Web Server (Port 80 not even showing open)

The embedded web server on our LaserJet Pro 200 color MFP M276nw is not responding and a port scan of the printer shows that port 80 is not open. We have power cycled the printer and that did not resolve the issue.
Is there a way to check the status of the embedded web server through the control panel on the printer?
Are there any other steps we can take to restore the embedded web server?
Thanks in advance.

Hello csandrews68,
I see you have an LaserJet Pro 200 color MFP M276nw that the Embedded Web Server will not load, port 80 shows as closed.
I suggest restoring the network defaults on the printer:
From the home screen on the printer push Setup (wrench and gear icon)
Go to and select Network Setup
Push Restore Defaults
With defaults restored, connect the printer back to the network and try to load the EWS.
Let me know if that helped.
Thanks,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

LaserJet Pro 200 color MFP M276nw/ a code 79 service error turn off then on, on screen the product

I have an HP LaserJet Pro 200 color MFP M276nw. I keep getting a code 79 service error turn off then on, on screen the product

I have same problem - this doesn't help. Did you did something that worked?

HP LaserJet Pro 200 color MFP M276nw. The fax forwarding feature no longer will forward a fax.

I am using the HP LaserJet Pro 200 color MFP M276nw. Is it possible to forward the fax as a email instead of printing it out? The current fax forwarding feature only supports forwarding to another fax number but not email. If fax forwarding to email is not support, is there any other solution?
Albert

Hi @Albert1024 , I understand that you aren't able to forward the faxes. I can help you today.
You can only forward that faxes from the printer to the fax number.
Check to make sure the Fax Forwarding didn't get turned off and it is still showing the correct fax number.
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Receive Options button.
4. Touch the Forward Fax button, and touch the On button.
5. Use the keypad to enter the fax-forwarding number, and then touch the OK button.
Turn off the Private Receive.
1. From the Home screen, touch the Setup button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Private Receive button, and then touch the Off button.
Clear out the saved faxes, to make sure this isn't causing any issues.
Go to Setup on the printer, Services, Fax Service and select Clear Saved Faxes.
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
If you are still having issues, we can try a full reset on the printer.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color MFP M276nw Wireless option is gone!!!

I have a HP LaserJet Pro 200 color MFP M276nw. The blue lit wireless icon used to stay on steady and all was fine for quite a while, then the Blue icon would start flashing like it lost it connection to the wireless router. I would just recycle the power on the printer and let it reboot. Usually it would connect with the router again but, it's been getting worse lately. I figured I would try to the latest firmware to the printer as maybe there was a clitch with the original firmware.........Well, now I get no blue wireless icon and the wireless menu disappeared from the touch screen. I tried to access the wireless settings in the web browser, the program said "this product does not support wireless connectivity.......WHAT?!!!!! I tried a "cold reset" on the printer to clear everything and still have no wireless option. I suppose its going to stick with the same firmware that was last installed. I did notice that the printer lists itself with an "N" at the end of the model # on any printed report instead of the "NW" its supposed to be. I did download the printer firmware from the Pro 200 color MFP M276nw support page. it's acting like it now has the firmware for the non-wireless version of this printer. This is the firmware I used
file name:
M276_colorMFP_Series_FW_Update-20140521.exe [1/1, 14.32M]
. Any Ideas how to fix this? Seems like this is the wrong firmware for this printer. Everything else appears to work ok.
Bob

****UPDATE**** After running a few copies through the printer the wireless feature showed up again. The printed reports started to show this printer with the "NW" at the end of the model number instead of just the "N". After a few minutes it all went away again. Seeing the correct model number show up for a few minutes made me believe the correct printer firmware is installed. To make this a short story, I ordered the wireless PCA assy (Small internal wireless circuit board, HP part #1150-7940) and replaced it. It's been working great for the past few days( since the board was replaced). Apparently, if the system does not see a working wireless board it defaults to the non-wireless model number and the wireless option disappears from the menu screen. The other thing is there apparently is no fault code that covers this type of failure.....frustrating, to say the least. I will update if this is not the fix but, it looks like I got it!
Thanks!!!!!!!
Bob

LaserJet Pro 200 color MFP M276n

Dear all
I have the new LaserJet Pro 200 color MFP M276n
and after it did go to sleep moode, i just touch the screen and it will be awake, but the main buttons (Back, Cancle, Home) doesn't work, and I have to restart the printer everytime...
many thanks

Hi @Omarchik ,
I see that you are having issues with the printer waking up. I would be happy to help you.
Update the printer's firmware. Software and Drivers. Select Option 2 and wait for the page to load and then select the link for firmware.
I would power cycle the router and setup a Static IP address to see if that will resolve the issue. Go to Solution three: Assign the printer a static IP address. Printer Does Not Maintain Wireless Connection. Disregard the title.
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Touchscreen Laserjet pro 200 color MFP M276nw

I have a HP laserjet pro 200 color MFP M276nw since 2 months. Since yesterday the touch-screen does not reacts anymore when I select an item. I just can touch the help icon, the home icon and the return icon. But when the touch screen is in sleep-mode I can touch in the middle of the screen and it wakes up.
So I don't know if it is a problem with the touch screen or it is a setting.

Hi @Netiv ,
I see that you are experiencing issues with the touch screen not working on the printer. I will do my best to help you.
With the cyan toner being low, shouldn't affect the display on the printer. It will just cause poor quality printing.
Did you already try the hard reset?
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
The printer shouldn't be exposed to any electric or magnetic field.
Try another power cord, you can use a monitor power cord to test it. Just to rule that out.
I will send you another step to try in a private message. It may not work though if it is a hardware issue with the printer itself. In the forum beside your handle name just click on the envelope to view it.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Sleep mode LaserJet Pro 200 color MFP M276nw

Hello, My LaserJet Pro 200 color MFP M276nw seems to have gotten into some sort of "sleep" mode:When I send something to the printer, it no longer prints, until I touch the LCD screen which seems to "wake it up," at which point it prints the documents in its queue.Any information as to how to get it out of this mode would be appreciated. Thanks.

Hi hpr7busr, Welcome to the HP Forums.
I see that you are having issues with the printer waking up from sleep mode.
I will be happy to help you. Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) How is the printer connected? (USB/Ethernet/Wireless) It may not be the printer, it may be your router's inability to wake the printer if the printer is networked.
What router are you using?
Can you get into its settings?
If you can then look for and enable "Multicasting".
If not you will have to contact the router company.
Disconnect the routers power cable next time this happens, wait 10 seconds, then reconnect the power cable. Wait till it's ready. Try printing again. If it prints then it is a communication issue between the printer and the router not recognizing the printer. I have provided a document to setup a static IP address on the printer for better communication between the router. Printer Does Not Maintain a Wireless Connection.Solution three: Assign the printer a static IP address. This information was provided by the manual. LASERJET PRO 200 COLOR MFP. Starting from page 137. The product automatically wakes from the auto power-down mode when it receives jobs or when
you use a button on the control panel. You can change which events cause the product to wake.
Open the following menus:
œ System Setup
œ Energy Settings
œ Auto Power Down
œ Wake Events
To turn off a wake event, select the event and then select the No option or yes. Check out the settings to make sure they are set properly. You can set the sleep delay on the printer, but the default setting is 15 minutes.
1. From the Home screen, touch the Setup button.
2. Open the following menus:
● System Setup
● Energy Settings
● Sleep Delay
3. Select the time for the sleep delay.
Let me know how this goes for you!
Thank you for posting on the HP Forums.
Have a great day.

HP LaserJet Pro 200 color MFP M276nw - Printing problems with HPeprint App on Ipad mini

Hi,
my name is Domenico and I have the following problem:
I have setup my HP LaserJet Pro 200 color MFP M276nw in HPePrint App on my Ipad mini, but I am able to print directly.
When I send a page to print through my tablet, on the printer screen I can see the following message:
"Manual feed.
Plain, A4
Or press [OK] to use available media"
So, I have to press OK on the printer screen to print the page.
How can I avoid this problem?
Thanks,
Domenico

solved!!!
Domenico

HP LaserJet Pro 200 color MFP M276 - not able to print black when any color is empty

Hi,
We have 2x HP LaserJet Pro 200 color MFP M276n in our office, both have firmware date code 20121026.
The problem is that when ever one of the colored toner cartridges gets empty it fails to print even black & white documents and freezes in the replace cartridge screen.
In system supplies settings it is configured to print only black when colored supplies are below very low threshold limit.
Since the printer is freezing in the warning screen and only powering it off and on helps to bring it back alive, it seems that this is a software or firmware issue. I didnt find any firmware updates for this model though.
It doesnt make any sense that it is not possible to use the printer at all when only one of colored cartridges is empty. Any thoughts on how to solve this issue are welcome.

Hi,
The firmware that you have mentioned is old and the latest version available is
Version
20131216
it is always advisable to update the printer to the latest firmware. Please update the firmware form the given link
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-108130-4&cc=us&dlc=en&lc=en...
Hope this helps....
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP Laserjet Pro 200 color MFP M276nw, cannot air print

Madam/Sir,
How do I install air print on my HP Laserjet Pro 200 color MFP M276nw so that I may print using my apple devices (ipad, iphone). Currently I can only print through wireless connection which is 'moody' - doesn't print at times.
Regards
Rahul

Hi,
It supports AirPrint as shown:
http://support.apple.com/kb/ht4356
Please read on the first page of the above link:
How to print in iOS
You can print from Apple apps like Mail, Safari, Photos, Camera, Maps, Pages, Numbers, Keynote, and more. Many apps available from the App Store also offer this feature.
To print, follow these steps:
Tap or at the bottom of your screen.
Tap .
Choose your printer, the number of copies you want, and then tap Print.
Make sure that you are on the same network as the AirPrint printer that you want to use. All AirPrint-enabled printers on the same network should be displayed, including those that are properly configured for a Wide Area Network (WAN).
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

LaserJet pro 200 color MFP M276nw - Scan setup and installation on Mac Yosemite

Hi all,
I just bought a new LaserJet pro 200 color MFP M276nw and I'm trying (since 4 days) to coorectly install it.
My target would be to use it through the wifi connection and I correctly set it by the front panel.
When I try to install the printer by wifi, I can install the print driver but I can't find the scan driver.
I tried connecting it by ethernet and the system point out a multifunction scanner and printer driver. If use them, it works correctly.
Whenever I pull out the lan cable to use it by wifi it lose the scan functions.
What am I doing wrong?
Thanks
Gianluigi
This question was solved.
View Solution.

Hi @gianluigi1982 ,
I see that you are experiencing issues scanning over the wireless network, but you can scan by a Ethernet connection.
I would like to help.
What drivers did you install for the printer? (Apple Update or the 10.9 download drivers)
I checked our Lab computer with 10.10 installed on it and I was able to scan through Printers and Scanners over the Wireless network.
Check the driver version installed.
Go to the Apple, System Preferences, Printers and Scanners, highlight the Laserjet, click on the Print tab on the right side of the window and select Options and Supplies.
On the General tab it will list the driver version.
19.9 is the one listed on the lab.
What driver do you have showing?
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Laserjet Pro 200 MFP M276)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
On the Printers and Scanners window, highlight the printer on the left side, on the right side of the window you should have a Print/Scan tab, click on Scan, then Open Scanners and test the scanning. If you don't have the Scan tab, let me know.
Did you add the printer as a Bonjour printer or through the IP Protocal? (can't scan through IP Protocal)
Are you using the automatic IP address, or your own Static IP address?
Here is some information for Scanning in OS X v10.10 Yosemite Without HP Software.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color MFP touch screen not working.

Similar Messages

Maybe you are looking for