HP Laserjet Pro 200 M276nw printer is printing problem

Hi all,
I just purchased this new printer, set it up according to the installation instructions, all the pages are coming out with wide red splotches donw the center of every page. I've tried using the "Tools" menu to clean the printer heads and that didn't help. I tried setting the paper preference to "Plain" and that didn't help. Does anyone have any suggestions, before I bring this printer back to the store?
Thanks. Robb.

Welcome to the HP Forums RGrowdon,
I see by your post that the new printer is printing wide red splotches down the center of every page.
I can help you with this issue.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, toner on the drum or other damage on the imaging drum, replace the toner.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.
I have provided a document for Troubleshooting Print Quality Issues.
Go through the steps to see if it will help resolve the issue.
Are these the original toners that shipped with the printer?
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you. Contact HP Worldwide.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Similar Messages

HP LaserJet Pro 200 M276nw - Scan to Computer problems

So I've got an HP LaserJet Pro 200 M276nw. Have trouble activating the scan to computer option. Here's my setup:
One desktop computer and three laptops are connected to a local network. The desktop pc is wired to the network, all three laptops are connected wirelessly. The HP machine is wirelessly connected to the same network and also connected via USB to the destop pc. When I try the "scan to computer" option, I get the message that I should activate this function on the computer. Well, there's simply no such option. Here's a screenshot:
I also looked in the bin directory of the printer software but found nothing that looks like scan to computer:
So what am I doing wrong? Please help! Hope to hear from a member of the HP staff.
There's also something else - I can't seem to get the scan to network folder function working. I've specified a network folder, it has been shared with everyone (read/write access), all computers on the network have acces to it, but the printer fails to access it. The test in the HP device toolbox is also unsuccessful. What is the problem here?
Thanks!

Welcome to the HP Forums Cloyne,
I see by your post that you aren't able to scan to computer, the Mac is never recognized as a possibility in the Scan to Computer menu. I can help you with this.
Please provide the firmware version on the printer. Printing a Configuration Report.
The latest firmware online is 2014-06-04 , Version20140521.
Here is a document which shows the features available for scanning from the control panel.
The scanning to computer isn't listed. This model didn't originally come with this feature.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
I will check into this further, to find out if the new firmware allows this feature.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro 200 M276nw printer connecting directly to an outlet

I received a new printer for my business because the past hp printers broke one me. Tech support told me that I needed to connect the printer directly to an outlet and not use an extension cord or a power surge protector.here's the problem:
The designated location of my printer cannot reach an outlet and would need to require an extension cord. Can I use an extension cord from the printer to an outlet? Or is that not safe to do?
I just want to be safe and take the necessary precautions because my past printers have all broke and i don't want this one to break on me.
Thank you

Hi Mariza3099,
Thank you for visiting the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
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HP LaserJet Pro 200 M251nw printing dirty ( messy )

Just recently has my HP LaserJet Pro 200 M251nw starting printing horribly; The quality is poor that it has excessive ink throughout and all over the page like clouds sort of all down it ON every page; color too; even blank pages and blank space has the excess black/gray; almost like the print head is dirty?> I have no diea how to clean anything . I know the cartirdges are there and I pull it out and there does not appear to be residue; is there another I can clean?

Hello @lowry_pt,
Welcome to the HP Support Forums!
I understand that you're experiencing print quality issues on your HP LaserJet Pro 200 color Printer M251nw. I would like to work with you today with resolving the quality issues.
Can I have you start by running through the following HP Support document:
Troubleshooting Print Quality Issues
Please start by printing a supplies status page and continue on with the steps from there. Don't focus on changing settings on the computer until you get the printer functioning properly on its own.
Please respond to this post and let me know if the print quality troubleshooting steps resolved your issue. Good luck!
X-23
I work on behalf of HP
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HP LaserJet Pro 200 m251nw - Printing Gray instead of Black

HI,
Hoping someone can help. I'm currently using a HP LaserJet Pro 200 m251nw printer, just over a year old, and it all of sudden started printing gray where it should be 100% black. From what I can see all the other colors seem to work fine.
I saw similar posts but nothing clear.
A new black toner cartridge was replaced, system settings restored, multiple cleanings, etc. I currently use a Mac Laptop running Mavericks with the latest drivers that I downloaded.
Am I out of luck? Is this beyond a software issue?
Thank you,
Chris

Thanks for providing that information clodsgn.
Since the self test is printing in gray, it would be a hardware issue. Possibly the toner, hardware or the fuser.
What are all the toner levels?
This can affect the output of the black printing.
Are you using all Genuine HP Toner?
The options are probably different, since you changed to Laserjet 251nw drivers. You can change driver back if you like.
Since right now we are looking at a hardware issue.
Run a calibration on the printer.
On the printer touch the wrench, system setup, print quality, color calibration calibrate now.
Print a Diagnostics Page to see if you have the same results. Trying to determine if it is a hardware or software issue.
Go to Setup, Reports, arrow down and select Diagnostics Report. Check the color blocks, any shadows, each corner check the L-shaped to see if the printer is alignment.
Here is a screen shot:
Try this document to see if it will help.
Troubleshooting Print Quality Issues.
Start at the section for Check toner cartridge status and finish up on Check the paper and printing environment.
What were the results of the Print Quality Page and Diagnostics page?
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

49 Service Error - Turn Off then On - LaserJet Pro 200 M276nw

I was adding to another post for a different printer but didn't want anyone with MY printer to MISS this problem.
***UPDATE*** (at least for my LaserJet Pro 200 M276nw)
I have found the root cause but will need further assistance from someone at HP to "solve" this one....
My new M276nw keeps throwing a 49 Service Error, chat support yielded alot of power off, power on, wait, try again blah blah blah, fuser problems blah blah. 10 minutes of forum searching put me onto possible wireless networking issues with other printers and SSID's. Anyway after returning one printer to Staples and having the problem come up again on a another brand new one....Tried Forum searching & Tada! at least I got to find a root cause.
I have a D-Link DIR-825 wireless router. It has dual band (2.4 GHz and 5 GHz).
Normally I have both enabled for the myriad of devices that people have these days in my home.
I updated the firmware to the latest update (20121026) then restarted.
Received the 49 Service Error shortly after restart.
Then I disabled both bands to test each wireless band independently.
The printer acted normally so I decided to enable each band seperately.
When I enable the 2.4 GHz band in the router, the printer immediately throws a 49 Service Error.
I tested this several times (5 to be exact) and each time during the router reboot the printer indicated the error.
So I left the 2.4 GHz band disabled and went on to the 5 GHz band.
I enabled the 5 GHz band 3 times and disabled it and found no effect on the printer (at least within a 5 minute window).
So now I'm left with only a single band wireless router or a printer that likes to restart itself every 20 minutes or so.
There is probably a setting (or 2) that can be tweaked in either the router or the printer that can prevent this (I hope).
I just need to find the right HP person............
This question was solved.
View Solution.

I really wish I could help but I am afraid this is a bit beyond my level of comprehension. What I took from this was, you have to turn off the duel band feature to get the printer to work without that error message, correct? The User Guide may help you but when I tried to read it my mind was blown away by just how many settings could be adjusted to fit your needs. No need to do anything troulbeshooting-wise just yet. All I need for you to do is look at page 137 on how to set sleep delay and auto power down functions and page 132 for link and duplex settings and let me know if you think it could be something to do with these.
As far as a setting within the router, I do not know. I did find another user guide with very technical information in it. The Software Technical Reference hinted to bi-directional printing which basically turns off or on the print spooler if the printer was so big it was using up network resources but I am not sure of that at all (see Page 59 for an example). Page 89 and on is a brief introduction to the embedded web server but really these are just definitions, nothing new to report there.
This website hints that it may be a firmware error. Lastly, the only other thing I can offer as you have probably seen it yourself is another HP forum thread regarding your exact error. I know I won't be of much assistance but some hopefully is better than none. I'm just glad it works partially. Let me know if I can answer any questions for you but this is just a step out of my league. Good luck!
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Every problem has a solution!

Hp laserjet Pro 200 M276nw won't consistently connect wirelessly with iMac

I'm on my second brand new hp laserjet Pro 200 M276nw in 3 days, it will not consistently connect wirelessly with my newly purchased (8days old) Apple refurbished 27" iMac on OSX 10.9, i7 chip & Fusion Drive. The hp laserjet will sometimes connect wirelessly immediately after clicking "print" on the iMac, but about half the time it says "printer not connected" & takes 2-4 minutes (or longer) before the devices do connect. I've called hp support many times, they're reset various things via remote takeover of my iMac, the printer will work for a few of minutes but then the same problem returns. AppleCare made sure I have the
correct Airprint driver installed & also checked my settings, but says they don't know why this is occurring. I've also verified that our newer (6 months old) AT&T router is functioning correctly.
My older hp laserjet (CM1312nfi MFP) has worked flawlessly since 2009 via USB connection with my old iMac (still on Snow Leopard), I assumed it would continue with the new one, but there is no software update for Mavericks & the scanning feature won't operate on the new iMac. Hp says it is a discontinued model. The new hp laserjet is a successor model to the older one, they are both very similar except for the new wireless feature.
I can print fast & wirelessly from the new iMac via a different new hp inkjet printer (8600 series) here in the house. This inkjet printer is less than a month old, I installed it myself for a Windows laptop here, it has never malfunctioned. Unfortunately it's upstairs & I do not like inkjet print quality, I need a good laserjet here in my office downstairs next to my iMac.

HI there
Did you manage to sort this issue out - as I have exactly the same problem.
Lots of similarities as I also have an inkjet 8600 which works via USB and wirelessly no problems at all!
I always buy HP printers as they are usually easy to set up - but this one is making me tear my hair out!
I've even upgraded to Yosemite and downloaded the new drivers from HP - no success. The printer will print one page and then become unavailable.
I can print via USB or wireless direct - but not just via my wireless network which is what I want to do!
No responses posted - so assume no one has a fix.
aaaargh!!!

HP laserjet pro 200 m276nw scanning issue

i just got my hp laserjet pro 200 m276nw and i was just plug in the power card and was printing from flash drive and scanning to flash drive for about 2 weeks . it work fine ,until yesterday i tried scanning to my flash drive and the result on the scans was color lines from top to buttom of the page.

Hi,
Try turning the printer off and on again, then check for any difference.
If the same persists, ensure the printer directly connected to a wall outlet and not through any power hub, extension or power strips, then try scanning again and check for any difference.
If the same persists, update the firmware of the printer and check for any change:
1. Plug the printer to a computer using a USB cable.
2. Run and follow the tool below, be sure to select the printer configured by the USB (e.g. Copy 1 if the printer was originally insalled throug the network):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-108130-5&cc=us&dlc=en&lc=en...
Please let me know of any difference,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

LaserJet Pro 200 M276nw Scan to Computer

I have just taken delivery of my new HP LaserJet Pro 200 MFP M276nw. The printer software is installed on the computer. All set up and working fine except for the printer's "Scan to Computer". I am using Windows 7. On the printer's Scan Menu there are four options: Scan to USB; Scan to Network Folder; Scan to Email; Scan to Computer. The first three work perfectly. the "Scan to Computer" gives the error message "no computer found". The instruction to resolve the issue is to ensure that the HP Printer software is installed on the computer (it is) and that "Scan to Computer" is enabled. There is no "Scan to Computer" listed in the software so it cannot be enabled.
I know I can scan from the computer but (i) I would like to use the "Scan to Computer" feature that shows in the printer screen menu.
Any advice would be greatly appreciated.
Sally

Welcome to the HP Forums Cloyne,
I see by your post that you aren't able to scan to computer, the Mac is never recognized as a possibility in the Scan to Computer menu. I can help you with this.
Please provide the firmware version on the printer. Printing a Configuration Report.
The latest firmware online is 2014-06-04 , Version20140521.
Here is a document which shows the features available for scanning from the control panel.
The scanning to computer isn't listed. This model didn't originally come with this feature.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
I will check into this further, to find out if the new firmware allows this feature.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Fatal error on install Laserjet Pro 200 M276nw

During installation I get a fatal error timeout after I have connected the USB and the progress bar reaches 99%. I have restarted the computer and also restarted the printer with the same results. I have also changed the port for the USB. When I connect the USB, the computers makes the sound of a device being connected.

Hi @Bob4 ,
I see that you are having issues installing the printer, you are getting a fatal error after connecting the USB cable. I would like to help you out today.
Please follow the steps below to see if we can get you up and running.
Disconnect the USB cable.
Run the uninstall from the CD.
Touch the Windows key and the E key to access the computer window.
Right click on the CD for the printer, left click open in a new window, double click on uninstall.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Download, save and then run the latest drivers. Don't Connect the USB cable until prompted during the install.
HP LaserJet Pro 200 color MFP M276nw Drivers.
Right after connecting the USB cable, follow this document immediately so you won't get the Fatal error again. A Fatal Error Displays During Software Installation. After this is done the installation should continue.
Test the printer.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Please let me know the results.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color Printer Offline - Windows 8.1

Hello:
This subject appears to re-appear a lot, but I am getting nowhere in how to fix it. I have tried various steps recommended on how to resolve this, but it is not working consistently.
I have 3 PC's: 2 desktops and 1 laptop running Windows 8.1.
I have a wireless network with WEP encription. I have connected the printer to the network. The printer IP config is set to channel 6. The firmware date code is 20121026.
Every time I try to print, the printer is offline. Sometimes I can fix this by removing the printer from the device listings and then scanning for new printers. When I do this, it will print for the session I am using the computer, but soon afterwards it goes offline again.
When I plug a computer directly to the printer, it usually works, but not always.
It seems to me that this is a PC driver problem - not the printer, but I am not sure.
Thanks,
Scott Nichos

Thanks for clarifying Scott,
From the printer front panel, click the Setup icon and then tap the Service option.
Select Laserjet Update and then press on Check for Updates now
Allow the printer to complete the task till the update completes.
If the update fails or the device show that the latest update is already installed, temporary connect the printer to your PC with a USB and then update the firmware by running this tool.. be sure to select the newly added USB queue and not the existing network queue:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-108129-6&cc=us&dlc=en&lc=en...
Once the update completes, the firmware datecode should appear as 20140521.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Laserjet Pro 200 M251NW printing Garbage characters multiple pages after just setting up

I am installing the printer for the first time on a Dell Optiplex with Windows 7 32bit, it is about a year old and is working fine with other printers. The printer was working fine through USB on a laptop running windows XP.
Connected the printer to an open USB on the computer and the auto install started running from the printer. It seemed to run OK, I followed all of the prompts, etc. When I said it should print a test page it started printing multiple pages each with a few lines of what I would call garbage text, strange characters, spaces, random letters, etc. It kept printing pages and I had to turn the printer off to get it to stop.
I was thinking that maybe the drivers from the printer were old and not for Windows 7, so I then download the full driver from the HP website and installed that. It said it would uninstall the original driver, which it did, then it installed and again all seemed OK until I printed the test page, and the same thing as above happened. I also tried printing some text from notepad and it went to the print queue then disappeared. It still seemed like a driver problem to me so I manually uninstalled from the start menu program Uninstall for the printer. This time I downloaded the basic driver and installed - still with the same result. I thought maybe it was because the Quick STart from the printer kept loading when the printer was turned on so I turned it off from the menu on the printer, but it still didn't help. I also tried another USB port on the computer with the same result.
Is it possible there is software left from the first install that may not have been for Windows 7 and it needs to be removed manually??
Any help from HP or anyone would be greatly appreciated as I need to get this printer running for our shipping system ASAP.
Thanks,
Rich

I tried all of those things and it is always the same result. Even on the network, printing from the same computer. I was able to print properly from a different computer, to the HP 200 connected to the USB and shared on the original computer - so I then knew the USB was OK.
I was looking online further and found the HP Universal PCL6 driver, and it actually worked! I don't really understand why the proper driver will not work with the printer though. I even created a new user on the computer so all of the programs, etc. would not load, then I uninstalled and reinstalled the driver - still same problem. The computer also has drivers and printer software for Epson printers, so I don't know if that could be causing some type of problem.
It is good that we can at least do basic printing but I really should have the fully functional driver working for the system. Any help from anyone, and hopefully HP monitors these discussions and can help out.
Thanks,
Rich

Color Laserjet Pro 200 MFP Print Menu

When I use my iMac 27 with this printer, I don't see all the print options in the print menu in Preview etc. that are mentioned in the User Guide. No "Color/Quality" options/Advanced etc. to change. I have downloaded and installed the latest drivers from HP. I am using OS X 10.9.4. Am I doing something incorrectly or missing something. The product is working fine otherwise.
This question was solved.
View Solution.

Hi jerryoster,
It sounds to me from your description that you might be using the Mac AirPrint driver instead of the HP driver. I suggest the follow;
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
hen you add the printer, ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if this resolves the issue. If you require further assistance, let me know which LJ 200 model you have (How Do I Find My Model Number or Product Number?), and if you have downloaded and installed the full feature software and driver from the HP website.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP laserjet pro 200 color printer m251n dependency on usbstor

hello sir.

@Gazims
Thank you for your post on the hp.com forums. In an effort to help you with your issue, could you please clarify what you are having trouble with. I understand that your printer is the m251n laserjet but do not understand the dependency part. Please clarify and I would be happy to help you.
Thank you.
I am an HP employee.
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Please mark the post that solves your problem as Accepted Solution

Language change for HP LaserJet Pro 200 color Printer M251n.

Hi, I'm having a problem with the printer language setting. When I switch on the printer the display shows a language which i don't know. How can I change the language to English.
Secondly can I use this printer at window NT pc through network.
Thank you in advance for your support.

Hi,
Select the wrench icon or settings icon on printer display. Select the 4th option which is system setup. Select 1st option which is language .Select your desired language.
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Laserjet Pro 200 M276nw printer is printing problem

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