HP laserjet pro 200 m276nw scanning issue

i just got my hp laserjet pro 200 m276nw and i was just plug in the power card and was printing from flash drive and scanning to flash drive for about 2 weeks . it work fine ,until yesterday i tried scanning to my flash drive and the result on the scans was color lines from top to buttom of the page.

Hi,
Try turning the printer off and on again, then check for any difference.
If the same persists, ensure the printer directly connected to a wall outlet and not through any power hub, extension or power strips, then try scanning again and check for any difference.
If the same persists, update the firmware of the printer and check for any change:
1. Plug the printer to a computer using a USB cable.
2. Run and follow the tool below, be sure to select the printer configured by the USB (e.g. Copy 1 if the printer was originally insalled throug the network):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-108130-5&cc=us&dlc=en&lc=en...
Please let me know of any difference,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Similar Messages

HP LaserJet Pro 200 M276nw - Scan to Computer problems

So I've got an HP LaserJet Pro 200 M276nw. Have trouble activating the scan to computer option. Here's my setup:
One desktop computer and three laptops are connected to a local network. The desktop pc is wired to the network, all three laptops are connected wirelessly. The HP machine is wirelessly connected to the same network and also connected via USB to the destop pc. When I try the "scan to computer" option, I get the message that I should activate this function on the computer. Well, there's simply no such option. Here's a screenshot:
I also looked in the bin directory of the printer software but found nothing that looks like scan to computer:
So what am I doing wrong? Please help! Hope to hear from a member of the HP staff.
There's also something else - I can't seem to get the scan to network folder function working. I've specified a network folder, it has been shared with everyone (read/write access), all computers on the network have acces to it, but the printer fails to access it. The test in the HP device toolbox is also unsuccessful. What is the problem here?
Thanks!

Welcome to the HP Forums Cloyne,
I see by your post that you aren't able to scan to computer, the Mac is never recognized as a possibility in the Scan to Computer menu. I can help you with this.
Please provide the firmware version on the printer. Printing a Configuration Report.
The latest firmware online is 2014-06-04 , Version20140521.
Here is a document which shows the features available for scanning from the control panel.
The scanning to computer isn't listed. This model didn't originally come with this feature.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
I will check into this further, to find out if the new firmware allows this feature.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro 200 M276nw Scan to Computer

I have just taken delivery of my new HP LaserJet Pro 200 MFP M276nw. The printer software is installed on the computer. All set up and working fine except for the printer's "Scan to Computer". I am using Windows 7. On the printer's Scan Menu there are four options: Scan to USB; Scan to Network Folder; Scan to Email; Scan to Computer. The first three work perfectly. the "Scan to Computer" gives the error message "no computer found". The instruction to resolve the issue is to ensure that the HP Printer software is installed on the computer (it is) and that "Scan to Computer" is enabled. There is no "Scan to Computer" listed in the software so it cannot be enabled.
I know I can scan from the computer but (i) I would like to use the "Scan to Computer" feature that shows in the printer screen menu.
Any advice would be greatly appreciated.
Sally

Welcome to the HP Forums Cloyne,
I see by your post that you aren't able to scan to computer, the Mac is never recognized as a possibility in the Scan to Computer menu. I can help you with this.
Please provide the firmware version on the printer. Printing a Configuration Report.
The latest firmware online is 2014-06-04 , Version20140521.
Here is a document which shows the features available for scanning from the control panel.
The scanning to computer isn't listed. This model didn't originally come with this feature.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
I will check into this further, to find out if the new firmware allows this feature.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp laserjet Pro 200 M276nw won't consistently connect wirelessly with iMac

I'm on my second brand new hp laserjet Pro 200 M276nw in 3 days, it will not consistently connect wirelessly with my newly purchased (8days old) Apple refurbished 27" iMac on OSX 10.9, i7 chip & Fusion Drive. The hp laserjet will sometimes connect wirelessly immediately after clicking "print" on the iMac, but about half the time it says "printer not connected" & takes 2-4 minutes (or longer) before the devices do connect. I've called hp support many times, they're reset various things via remote takeover of my iMac, the printer will work for a few of minutes but then the same problem returns. AppleCare made sure I have the
correct Airprint driver installed & also checked my settings, but says they don't know why this is occurring. I've also verified that our newer (6 months old) AT&T router is functioning correctly.
My older hp laserjet (CM1312nfi MFP) has worked flawlessly since 2009 via USB connection with my old iMac (still on Snow Leopard), I assumed it would continue with the new one, but there is no software update for Mavericks & the scanning feature won't operate on the new iMac. Hp says it is a discontinued model. The new hp laserjet is a successor model to the older one, they are both very similar except for the new wireless feature.
I can print fast & wirelessly from the new iMac via a different new hp inkjet printer (8600 series) here in the house. This inkjet printer is less than a month old, I installed it myself for a Windows laptop here, it has never malfunctioned. Unfortunately it's upstairs & I do not like inkjet print quality, I need a good laserjet here in my office downstairs next to my iMac.

HI there
Did you manage to sort this issue out - as I have exactly the same problem.
Lots of similarities as I also have an inkjet 8600 which works via USB and wirelessly no problems at all!
I always buy HP printers as they are usually easy to set up - but this one is making me tear my hair out!
I've even upgraded to Yosemite and downloaded the new drivers from HP - no success. The printer will print one page and then become unavailable.
I can print via USB or wireless direct - but not just via my wireless network which is what I want to do!
No responses posted - so assume no one has a fix.
aaaargh!!!

49 Service Error - Turn Off then On - LaserJet Pro 200 M276nw

I was adding to another post for a different printer but didn't want anyone with MY printer to MISS this problem.
***UPDATE*** (at least for my LaserJet Pro 200 M276nw)
I have found the root cause but will need further assistance from someone at HP to "solve" this one....
My new M276nw keeps throwing a 49 Service Error, chat support yielded alot of power off, power on, wait, try again blah blah blah, fuser problems blah blah. 10 minutes of forum searching put me onto possible wireless networking issues with other printers and SSID's. Anyway after returning one printer to Staples and having the problem come up again on a another brand new one....Tried Forum searching & Tada! at least I got to find a root cause.
I have a D-Link DIR-825 wireless router. It has dual band (2.4 GHz and 5 GHz).
Normally I have both enabled for the myriad of devices that people have these days in my home.
I updated the firmware to the latest update (20121026) then restarted.
Received the 49 Service Error shortly after restart.
Then I disabled both bands to test each wireless band independently.
The printer acted normally so I decided to enable each band seperately.
When I enable the 2.4 GHz band in the router, the printer immediately throws a 49 Service Error.
I tested this several times (5 to be exact) and each time during the router reboot the printer indicated the error.
So I left the 2.4 GHz band disabled and went on to the 5 GHz band.
I enabled the 5 GHz band 3 times and disabled it and found no effect on the printer (at least within a 5 minute window).
So now I'm left with only a single band wireless router or a printer that likes to restart itself every 20 minutes or so.
There is probably a setting (or 2) that can be tweaked in either the router or the printer that can prevent this (I hope).
I just need to find the right HP person............
This question was solved.
View Solution.

I really wish I could help but I am afraid this is a bit beyond my level of comprehension. What I took from this was, you have to turn off the duel band feature to get the printer to work without that error message, correct? The User Guide may help you but when I tried to read it my mind was blown away by just how many settings could be adjusted to fit your needs. No need to do anything troulbeshooting-wise just yet. All I need for you to do is look at page 137 on how to set sleep delay and auto power down functions and page 132 for link and duplex settings and let me know if you think it could be something to do with these.
As far as a setting within the router, I do not know. I did find another user guide with very technical information in it. The Software Technical Reference hinted to bi-directional printing which basically turns off or on the print spooler if the printer was so big it was using up network resources but I am not sure of that at all (see Page 59 for an example). Page 89 and on is a brief introduction to the embedded web server but really these are just definitions, nothing new to report there.
This website hints that it may be a firmware error. Lastly, the only other thing I can offer as you have probably seen it yourself is another HP forum thread regarding your exact error. I know I won't be of much assistance but some hopefully is better than none. I'm just glad it works partially. Let me know if I can answer any questions for you but this is just a step out of my league. Good luck!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Fatal error on install Laserjet Pro 200 M276nw

During installation I get a fatal error timeout after I have connected the USB and the progress bar reaches 99%. I have restarted the computer and also restarted the printer with the same results. I have also changed the port for the USB. When I connect the USB, the computers makes the sound of a device being connected.

Hi @Bob4 ,
I see that you are having issues installing the printer, you are getting a fatal error after connecting the USB cable. I would like to help you out today.
Please follow the steps below to see if we can get you up and running.
Disconnect the USB cable.
Run the uninstall from the CD.
Touch the Windows key and the E key to access the computer window.
Right click on the CD for the printer, left click open in a new window, double click on uninstall.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Download, save and then run the latest drivers. Don't Connect the USB cable until prompted during the install.
HP LaserJet Pro 200 color MFP M276nw Drivers.
Right after connecting the USB cable, follow this document immediately so you won't get the Fatal error again. A Fatal Error Displays During Software Installation. After this is done the installation should continue.
Test the printer.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Please let me know the results.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro MFP M127fn Scanning Issue

Purchased a HP LaserJet Pro MFP M127fn Using Easy Dental Software with this unit. Easy Dental will list unit in it's drop down box but will not open a box for scanning. Easy Dental says I need a WIA driver? The unit WILL scan on it's own outside of Easy Dental Software

Hi @jaimelalone ,
I see that you are having issues getting the printer setup on the network. I would be happy to help you.
Usually the standard length for a Ethernet cable is 100 ', with a direct connection from the printer to the router, depending on the quality of the cable.
Here is a document for A 'Network Product(s) Not Found' Error Displays for the HP Color LaserJet Pro MFP M176n Printers and...
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro 200 M276nw network problem

Hi all, I own a M276nw MFP printer since few days, and I'm unable to use the installed app flawlessly. The printer is connected to a wired LAN with 192.168.128.x address range. There's a router with 192.168.128.26 that gives internet access. All clients on the network (and the printer too) are configured as :
IP (DHCP or static): 192.168.128.x
255.255.255.0
GW 192.168.128.26
DNS 192.168.128.26
Actually the printer works correctly and is pingeable from the network (I can print), but using the apps on the touch screen, sometimes the menu hangs ("connecting..." or "downloading...") then displays a message, saying unable to connect to HP Web Services, and asks for retry. Internet connectivity on my LAN works perfectly.
The printers usually works well for about 1 minutes of App browsing, then the connection stop working, even if I'm still able to print (so the LAN interface on the printer is up). I tried to replace the DNS with google (8.8.8.8 and 8.8.4.4) without success. I changed the LAN cable and port on the switch, to be sure, but nothing. Is the unit defective? Can be a Firmware problem (the printer says it's up-to-date).
Greetings
Andrea

Hi, let me explain my LAN setup a little more. Actually all clients, servers and printers are in a private LAN with 192.168.128.0 class. All clients are connected to a L3 switch, and can access internet via a L3 Router (A), cascaded to another L3 router (B).
So:
clients (workstation, printers) - (192.168.128.0)
-> router A (192.168.128.26 -192.168.1.253)
-> router B (192.168.1.254 - 10.0.0.x) -> internet
all clients are configured as follows (statically or dinamically)
IP 192.168.128.x
mask 255.255.255.0
gw 192.168.128.26 (the first router, A)
dns 192.168.128.26 (or another internal windows-based DNS)
Following your suggestions, I enabled port mapping to NAT incoming ports:
137-138 (UDP)
139 (TCP)
161, 427 (TCP/UDP)
9100, 9220, 9500 (TCP)
These port have been redirected via Router-B -> Router-A -> Printer IP (wich is static 192.168.128.201).
Ports 80 and 443 cannot be redirected to printer IP because are used for other services, hosted on a local server: these are redirected to another internal IP.
Outgoing traffic is not blocked, so I don't need to open firewall on certain ports.
Printer's firmware is up-to-date.
The problem occurs shortly after power-up: app navigation stops working after the printer goes the first time to power-saving mode (LCD off). On cold start, app navigation works correctly.
Any suggestions?
Thanks

LaserJet Pro 200 M276nw printer connecting directly to an outlet

I received a new printer for my business because the past hp printers broke one me. Tech support told me that I needed to connect the printer directly to an outlet and not use an extension cord or a power surge protector.here's the problem:
The designated location of my printer cannot reach an outlet and would need to require an extension cord. Can I use an extension cord from the printer to an outlet? Or is that not safe to do?
I just want to be safe and take the necessary precautions because my past printers have all broke and i don't want this one to break on me.
Thank you

Hi Mariza3099,
Thank you for visiting the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Laserjet Pro 200 M276nw printer is printing problem

Hi all,
I just purchased this new printer, set it up according to the installation instructions, all the pages are coming out with wide red splotches donw the center of every page. I've tried using the "Tools" menu to clean the printer heads and that didn't help. I tried setting the paper preference to "Plain" and that didn't help. Does anyone have any suggestions, before I bring this printer back to the store?
Thanks. Robb.

Welcome to the HP Forums RGrowdon,
I see by your post that the new printer is printing wide red splotches down the center of every page.
I can help you with this issue.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, toner on the drum or other damage on the imaging drum, replace the toner.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.
I have provided a document for Troubleshooting Print Quality Issues.
Go through the steps to see if it will help resolve the issue.
Are these the original toners that shipped with the printer?
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you. Contact HP Worldwide.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet pro 200 color mfp m276nw Scan to Email issue

My laserjet pro 200 color mfp m276nw claims email is not set-up. I have entered in the e-mail addresses to send the scans to, but it still claims it is not setup. How do I setup this feature? I already have the "Send an Email" feature working where it sends the scan "from" my e-mail, but I want to use the Address Book feature and just send to a specific e-mail.

HI @Username57 ,
I see by your post that you what to setup the scan to email on the printer. I would like to help you out with this issue today.
I have provided a document for How to Scan: From the Control Panel. Select Scan to an email.
If you are still having issues then go into the printer's Embedded Web Server by typing in the printer's IP address in your web browser and setup a Static IP and set the DNS address.
Click the Network tab, then click on IP4 config on the left side.
Click on Network Address (IP)
Select Manual.
Type in the printer's information and IP address.
Set the DNS Address Configuration as Manual. Under Network Information, it looks like you can change the settings there.
Set the preferred address as 8.8.8.8
Set the Alternate address as 8.8.4.4 and confirm the changes.
Try setting it up again.
If you need further assistance, just let me know.
Happy New Years!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp laserjet pro 200 color mfp m276nw scan issue

Hi I have problem to use scan software from my PC to scan document and save to my PC. Every time a error message pop up : Scanner Unreachable. I am using wireless and can print without any problem, even I turn off the firewall and connect with the printer cable, it still doesn't work. please help me solve the issue, I use scan function a lot. Thanks in advance.

Hi , Welcome to the HP Support Forums! I see that you're experiencing scanning issues with your HP LaserJet Pro 200 color MFP M276 Printer. I would be happy to assist you with this. If you're able to print, but cannot scan. It sounds like the HP Software is corrupted. The Print and Scan Doctor might be able to correct the issue for us.Please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing. What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages) If the Print and Scan Doctor doesn't fix the issue, please uninstall and reinstall the HP Software.HP Single-Function and Multifunction Printers - Uninstalling the Printer Software.Important! Please use the Printer Install Wizard. The HP Printer Install Wizard automatically finds the best available print driver for your HP Printer. Download and run Printer Install Wizard () a free tool from HP. When this link is clicked, HP Printer Install Wizard is downloaded using your Internet browser's download capabilities. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck!

HP LaserJet Pro 200 Color MFP M276nw scan to mail with google.

hello,
i got a HP LaserJet Pro 200 Color MFP M276nw printer. and i want to use the scan to mail feature.
But when i am setting up my google account as head account where the printer should send the mails from it doesn't work. i don't get the scan's into my mail. does somebody got a user guide for me how it is done and with the settings i have to use?

Hi @dennieboy96 ,
I see by your post that you would like to setup the scan to email. I would like to help.
Are you trying to setup the scan to email from the printer or from the HP Software?
I have included both documents.
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet pro 200 color MFP M276nw Network Setup Issues

Successfully set up the printer. Elected to use Wifi option. Wireless computers are able to print to it no problem. Went to go do my first scan, and it tells me to setup the print to network drive. So i go to do this, and the HP software on the host computer (with USB connection) tells me that it can not setup unless is printer is connected to a network.
Obviouslly it is connected to a network....
So turned off Wifi. Turned off printer. Wired it to the router. Turned on. And still get the error message. For that matter, can not find in the Printer menu (on printer) where i can "setup" a wired connection.
I am a computer nerd, but for some reason i gots the dumb today. Some pointers would be appreciated - regarding the printer that is.
This question was solved.
View Solution.

Hi @joe_smoe ,
I see that you are having issues Scanning from the printer's control panel, you are getting a message to setup the printer to a network drive. I would be happy to help you.
I have provided some steps for you to try. I would suggest though, since the printer is already on the wireless network with the other computers, to just create a new port for wireless on the computer that was setup by a USB connection, instead of setting up the Ethernet connection. A Ethernet connection will turn off the Wireless on the printer.
Since you are now connecting the printer to the router by a Ethernet connection, you can print a Configuration Page to get the printer's IPv4 address. HP LaserJet Pro 200 Color MFP M276n and MFP M276nw - Printing a Configuration Report.
Then you can create a new port for the Ethernet connection.
Then go into Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IPv4 address for the printer.
Make sure the printer is online.
Test the printer.
Here is a document for how to Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet pro 200 color MFP M276nw - Scan setup and installation on Mac Yosemite

Hi all,
I just bought a new LaserJet pro 200 color MFP M276nw and I'm trying (since 4 days) to coorectly install it.
My target would be to use it through the wifi connection and I correctly set it by the front panel.
When I try to install the printer by wifi, I can install the print driver but I can't find the scan driver.
I tried connecting it by ethernet and the system point out a multifunction scanner and printer driver. If use them, it works correctly.
Whenever I pull out the lan cable to use it by wifi it lose the scan functions.
What am I doing wrong?
Thanks
Gianluigi
This question was solved.
View Solution.

Hi @gianluigi1982 ,
I see that you are experiencing issues scanning over the wireless network, but you can scan by a Ethernet connection.
I would like to help.
What drivers did you install for the printer? (Apple Update or the 10.9 download drivers)
I checked our Lab computer with 10.10 installed on it and I was able to scan through Printers and Scanners over the Wireless network.
Check the driver version installed.
Go to the Apple, System Preferences, Printers and Scanners, highlight the Laserjet, click on the Print tab on the right side of the window and select Options and Supplies.
On the General tab it will list the driver version.
19.9 is the one listed on the lab.
What driver do you have showing?
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Laserjet Pro 200 MFP M276)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
On the Printers and Scanners window, highlight the printer on the left side, on the right side of the window you should have a Print/Scan tab, click on Scan, then Open Scanners and test the scanning. If you don't have the Scan tab, let me know.
Did you add the printer as a Bonjour printer or through the IP Protocal? (can't scan through IP Protocal)
Are you using the automatic IP address, or your own Static IP address?
Here is some information for Scanning in OS X v10.10 Yosemite Without HP Software.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP laserjet pro 200 m276nw scanning issue

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