Hp laserjet Pro 200 M276nw won't consistently connect wirelessly with iMac

I'm on my second brand new hp laserjet Pro 200 M276nw in 3 days, it will not consistently connect wirelessly with my newly purchased (8days old) Apple refurbished 27" iMac on OSX 10.9, i7 chip & Fusion Drive. The hp laserjet will sometimes connect wirelessly immediately after clicking "print" on the iMac, but about half the time it says "printer not connected" & takes 2-4 minutes (or longer) before the devices do connect. I've called hp support many times, they're reset various things via remote takeover of my iMac, the printer will work for a few of minutes but then the same problem returns. AppleCare made sure I have the
correct Airprint driver installed & also checked my settings, but says they don't know why this is occurring. I've also verified that our newer (6 months old) AT&T router is functioning correctly.
My older hp laserjet (CM1312nfi MFP) has worked flawlessly since 2009 via USB connection with my old iMac (still on Snow Leopard), I assumed it would continue with the new one, but there is no software update for Mavericks & the scanning feature won't operate on the new iMac. Hp says it is a discontinued model. The new hp laserjet is a successor model to the older one, they are both very similar except for the new wireless feature.
I can print fast & wirelessly from the new iMac via a different new hp inkjet printer (8600 series) here in the house. This inkjet printer is less than a month old, I installed it myself for a Windows laptop here, it has never malfunctioned. Unfortunately it's upstairs & I do not like inkjet print quality, I need a good laserjet here in my office downstairs next to my iMac.

HI there
Did you manage to sort this issue out - as I have exactly the same problem.
Lots of similarities as I also have an inkjet 8600 which works via USB and wirelessly no problems at all!
I always buy HP printers as they are usually easy to set up - but this one is making me tear my hair out!
I've even upgraded to Yosemite and downloaded the new drivers from HP - no success. The printer will print one page and then become unavailable.
I can print via USB or wireless direct - but not just via my wireless network which is what I want to do!
No responses posted - so assume no one has a fix.
aaaargh!!!

Similar Messages

49 Service Error - Turn Off then On - LaserJet Pro 200 M276nw

I was adding to another post for a different printer but didn't want anyone with MY printer to MISS this problem.
***UPDATE*** (at least for my LaserJet Pro 200 M276nw)
I have found the root cause but will need further assistance from someone at HP to "solve" this one....
My new M276nw keeps throwing a 49 Service Error, chat support yielded alot of power off, power on, wait, try again blah blah blah, fuser problems blah blah. 10 minutes of forum searching put me onto possible wireless networking issues with other printers and SSID's. Anyway after returning one printer to Staples and having the problem come up again on a another brand new one....Tried Forum searching & Tada! at least I got to find a root cause.
I have a D-Link DIR-825 wireless router. It has dual band (2.4 GHz and 5 GHz).
Normally I have both enabled for the myriad of devices that people have these days in my home.
I updated the firmware to the latest update (20121026) then restarted.
Received the 49 Service Error shortly after restart.
Then I disabled both bands to test each wireless band independently.
The printer acted normally so I decided to enable each band seperately.
When I enable the 2.4 GHz band in the router, the printer immediately throws a 49 Service Error.
I tested this several times (5 to be exact) and each time during the router reboot the printer indicated the error.
So I left the 2.4 GHz band disabled and went on to the 5 GHz band.
I enabled the 5 GHz band 3 times and disabled it and found no effect on the printer (at least within a 5 minute window).
So now I'm left with only a single band wireless router or a printer that likes to restart itself every 20 minutes or so.
There is probably a setting (or 2) that can be tweaked in either the router or the printer that can prevent this (I hope).
I just need to find the right HP person............
This question was solved.
View Solution.

I really wish I could help but I am afraid this is a bit beyond my level of comprehension. What I took from this was, you have to turn off the duel band feature to get the printer to work without that error message, correct? The User Guide may help you but when I tried to read it my mind was blown away by just how many settings could be adjusted to fit your needs. No need to do anything troulbeshooting-wise just yet. All I need for you to do is look at page 137 on how to set sleep delay and auto power down functions and page 132 for link and duplex settings and let me know if you think it could be something to do with these.
As far as a setting within the router, I do not know. I did find another user guide with very technical information in it. The Software Technical Reference hinted to bi-directional printing which basically turns off or on the print spooler if the printer was so big it was using up network resources but I am not sure of that at all (see Page 59 for an example). Page 89 and on is a brief introduction to the embedded web server but really these are just definitions, nothing new to report there.
This website hints that it may be a firmware error. Lastly, the only other thing I can offer as you have probably seen it yourself is another HP forum thread regarding your exact error. I know I won't be of much assistance but some hopefully is better than none. I'm just glad it works partially. Let me know if I can answer any questions for you but this is just a step out of my league. Good luck!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Hp laserjet pro 200 My won't print more than 1 file at a time

My hp laserjet pro 200 m251 won't print more than 1 file at a time. Any ideas?

Hi @nocastaway,
I see by your post that you can't print multiple copies. I can help you with this.
From the application your printing from, go to File, Print, Number of copies select 2. Uncheck Collate. You can now change the number of copies. Collate should now stay unchecked.
Try printing the multiple page document again.
You might have to disable all the startup items, to see if there is another program causing this issue.
How to use MSCONFIG. Click on the Startup tab and disable all.
Test the printer.
Then go back in and enable all from the Startup tab.
Download and run the Print and Scan Doctor if you are still having issues. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
What applications have you tried?
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 M276nw - Scan to Computer problems

So I've got an HP LaserJet Pro 200 M276nw. Have trouble activating the scan to computer option. Here's my setup:
One desktop computer and three laptops are connected to a local network. The desktop pc is wired to the network, all three laptops are connected wirelessly. The HP machine is wirelessly connected to the same network and also connected via USB to the destop pc. When I try the "scan to computer" option, I get the message that I should activate this function on the computer. Well, there's simply no such option. Here's a screenshot:
I also looked in the bin directory of the printer software but found nothing that looks like scan to computer:
So what am I doing wrong? Please help! Hope to hear from a member of the HP staff.
There's also something else - I can't seem to get the scan to network folder function working. I've specified a network folder, it has been shared with everyone (read/write access), all computers on the network have acces to it, but the printer fails to access it. The test in the HP device toolbox is also unsuccessful. What is the problem here?
Thanks!

Welcome to the HP Forums Cloyne,
I see by your post that you aren't able to scan to computer, the Mac is never recognized as a possibility in the Scan to Computer menu. I can help you with this.
Please provide the firmware version on the printer. Printing a Configuration Report.
The latest firmware online is 2014-06-04 , Version20140521.
Here is a document which shows the features available for scanning from the control panel.
The scanning to computer isn't listed. This model didn't originally come with this feature.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
I will check into this further, to find out if the new firmware allows this feature.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro 200 276nw won't scan to network folder in 10.8.4

HP Laserjet Pro 200 276nw won't scan to network folder on either Macbook or MAcBookAir running 10.8.4. Everything works normal scanning to network folder on iMac G5 running 10.6. All other functions work normally--printing, printing from iOS device, scan to e-mail, scan to USB drive, scanning from Preview, scanning Sys Prefs Print and Scan, etc)
Installed latest firmware, HP Utility, and all Apple updates but still won't scan to network folder on a computer running 10.8.4.
Any ideas are much appreciated.

Thanks for the thought, but yes, I did register the folder with the printer. When I register the folder there is a 'Save and Test' button to see if the printer is able to communicate with the folder. When i click it, I get an error message--forget exact wording--but it says to check that the file path and name are correct.
Even though the test failed, the folder is listed in HP Utility and also shows on the printer's screen as a network folder. However, when I attempt to scan to it, it fails and gives an error message very similar to the one from the 'Save and Test'.
Other than this mode not working (apparently broken with the update to 10.7), I like the printer. Agree that HP ought to solve the problem for the current OS and currently shipping products.
No, it is not a 2013 MacBook Air.

HP laserjet pro 200 m276nw scanning issue

i just got my hp laserjet pro 200 m276nw and i was just plug in the power card and was printing from flash drive and scanning to flash drive for about 2 weeks . it work fine ,until yesterday i tried scanning to my flash drive and the result on the scans was color lines from top to buttom of the page.

Hi,
Try turning the printer off and on again, then check for any difference.
If the same persists, ensure the printer directly connected to a wall outlet and not through any power hub, extension or power strips, then try scanning again and check for any difference.
If the same persists, update the firmware of the printer and check for any change:
1. Plug the printer to a computer using a USB cable.
2. Run and follow the tool below, be sure to select the printer configured by the USB (e.g. Copy 1 if the printer was originally insalled throug the network):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-108130-5&cc=us&dlc=en&lc=en...
Please let me know of any difference,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Laserjet Pro 200 Color - won't print due to lack of memory

My new HP Laserjet Pro 200 Color printer won't print and gives me an error message saying it has insufficient memory.
How do I delete the memory on my printer so it will print?
And how do I change the settings so it quits saving documents in the future?
Thanks so much.
Rick

Welcome to the forums RicjBinkley
I noticed your post about your LaserJet 200 showing you an "insufficient memory" message and your printer not printing.
Please let me know which LJ 200 you have and I will look into this for you to see what I can find!
HP LaserJet Pro 200 color MFP M276nw
HP LaserJet Pro 200 color Printer M251nw
Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Fatal error on install Laserjet Pro 200 M276nw

During installation I get a fatal error timeout after I have connected the USB and the progress bar reaches 99%. I have restarted the computer and also restarted the printer with the same results. I have also changed the port for the USB. When I connect the USB, the computers makes the sound of a device being connected.

Hi @Bob4 ,
I see that you are having issues installing the printer, you are getting a fatal error after connecting the USB cable. I would like to help you out today.
Please follow the steps below to see if we can get you up and running.
Disconnect the USB cable.
Run the uninstall from the CD.
Touch the Windows key and the E key to access the computer window.
Right click on the CD for the printer, left click open in a new window, double click on uninstall.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Download, save and then run the latest drivers. Don't Connect the USB cable until prompted during the install.
HP LaserJet Pro 200 color MFP M276nw Drivers.
Right after connecting the USB cable, follow this document immediately so you won't get the Fatal error again. A Fatal Error Displays During Software Installation. After this is done the installation should continue.
Test the printer.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Please let me know the results.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro 200 M276nw Scan to Computer

I have just taken delivery of my new HP LaserJet Pro 200 MFP M276nw. The printer software is installed on the computer. All set up and working fine except for the printer's "Scan to Computer". I am using Windows 7. On the printer's Scan Menu there are four options: Scan to USB; Scan to Network Folder; Scan to Email; Scan to Computer. The first three work perfectly. the "Scan to Computer" gives the error message "no computer found". The instruction to resolve the issue is to ensure that the HP Printer software is installed on the computer (it is) and that "Scan to Computer" is enabled. There is no "Scan to Computer" listed in the software so it cannot be enabled.
I know I can scan from the computer but (i) I would like to use the "Scan to Computer" feature that shows in the printer screen menu.
Any advice would be greatly appreciated.
Sally

Welcome to the HP Forums Cloyne,
I see by your post that you aren't able to scan to computer, the Mac is never recognized as a possibility in the Scan to Computer menu. I can help you with this.
Please provide the firmware version on the printer. Printing a Configuration Report.
The latest firmware online is 2014-06-04 , Version20140521.
Here is a document which shows the features available for scanning from the control panel.
The scanning to computer isn't listed. This model didn't originally come with this feature.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
I will check into this further, to find out if the new firmware allows this feature.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 m251 won't print PDF

I have an HP Laserjet Pro 200 that will not print PDFs. The documents get stuck in the print queue and I have to delete them and restart the printer. I have reinstalled the driver and updates and reinstalled Adobe Reader and updates. Called HP and they told me to contact ADobe, but I can't find a number.

I posted this on another discussion. But here it is again.
One of the things I have experienced in the past with printing PDFs is that it would hang in the print queue. There is a manual method of deleting the print documents in the print queue. But the issue is printing PDF documents that are scanned in and has maybe highlighted text or handwritten notes on the PDF. The printer driver can render it correctly if printing the PDF as a text document. What you have to do is change it so that it prints as a PDF image instead.
To print as an image, open the PDF then click File then click Print. Click the Advanced button on the following window that pops up and select the check box "Print as image".
Now to clear your print queue will be key prior to doing this if the print job is hung in the print queue.
Here is a Microsoft KB Article that explains how to do this. I think it has an available Microsoft Fixit tool you can use as well.
http://support.microsoft.com/kb/946737

HP Laserjet Pro 200 M276nw network problem

Hi all, I own a M276nw MFP printer since few days, and I'm unable to use the installed app flawlessly. The printer is connected to a wired LAN with 192.168.128.x address range. There's a router with 192.168.128.26 that gives internet access. All clients on the network (and the printer too) are configured as :
IP (DHCP or static): 192.168.128.x
255.255.255.0
GW 192.168.128.26
DNS 192.168.128.26
Actually the printer works correctly and is pingeable from the network (I can print), but using the apps on the touch screen, sometimes the menu hangs ("connecting..." or "downloading...") then displays a message, saying unable to connect to HP Web Services, and asks for retry. Internet connectivity on my LAN works perfectly.
The printers usually works well for about 1 minutes of App browsing, then the connection stop working, even if I'm still able to print (so the LAN interface on the printer is up). I tried to replace the DNS with google (8.8.8.8 and 8.8.4.4) without success. I changed the LAN cable and port on the switch, to be sure, but nothing. Is the unit defective? Can be a Firmware problem (the printer says it's up-to-date).
Greetings
Andrea

Hi, let me explain my LAN setup a little more. Actually all clients, servers and printers are in a private LAN with 192.168.128.0 class. All clients are connected to a L3 switch, and can access internet via a L3 Router (A), cascaded to another L3 router (B).
So:
clients (workstation, printers) - (192.168.128.0)
-> router A (192.168.128.26 -192.168.1.253)
-> router B (192.168.1.254 - 10.0.0.x) -> internet
all clients are configured as follows (statically or dinamically)
IP 192.168.128.x
mask 255.255.255.0
gw 192.168.128.26 (the first router, A)
dns 192.168.128.26 (or another internal windows-based DNS)
Following your suggestions, I enabled port mapping to NAT incoming ports:
137-138 (UDP)
139 (TCP)
161, 427 (TCP/UDP)
9100, 9220, 9500 (TCP)
These port have been redirected via Router-B -> Router-A -> Printer IP (wich is static 192.168.128.201).
Ports 80 and 443 cannot be redirected to printer IP because are used for other services, hosted on a local server: these are redirected to another internal IP.
Outgoing traffic is not blocked, so I don't need to open firewall on certain ports.
Printer's firmware is up-to-date.
The problem occurs shortly after power-up: app navigation stops working after the printer goes the first time to power-saving mode (LCD off). On cold start, app navigation works correctly.
Any suggestions?
Thanks

LaserJet Pro 200 M276nw printer connecting directly to an outlet

I received a new printer for my business because the past hp printers broke one me. Tech support told me that I needed to connect the printer directly to an outlet and not use an extension cord or a power surge protector.here's the problem:
The designated location of my printer cannot reach an outlet and would need to require an extension cord. Can I use an extension cord from the printer to an outlet? Or is that not safe to do?
I just want to be safe and take the necessary precautions because my past printers have all broke and i don't want this one to break on me.
Thank you

Hi Mariza3099,
Thank you for visiting the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Laserjet Pro 200 M276nw printer is printing problem

Hi all,
I just purchased this new printer, set it up according to the installation instructions, all the pages are coming out with wide red splotches donw the center of every page. I've tried using the "Tools" menu to clean the printer heads and that didn't help. I tried setting the paper preference to "Plain" and that didn't help. Does anyone have any suggestions, before I bring this printer back to the store?
Thanks. Robb.

Welcome to the HP Forums RGrowdon,
I see by your post that the new printer is printing wide red splotches down the center of every page.
I can help you with this issue.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, toner on the drum or other damage on the imaging drum, replace the toner.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.
I have provided a document for Troubleshooting Print Quality Issues.
Go through the steps to see if it will help resolve the issue.
Are these the original toners that shipped with the printer?
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you. Contact HP Worldwide.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet Pro 200 color M251NW no longer has wireless option in menu and now reports says it is M251N

I had my M251NW setup and printing wirelessly. Everything worked great. I then noticed the wifi light was flashing blue. I tried to print to it and nothing printed. I checked the network settings and it said it wasn't connected to my wireless network. I tried to restart the printer and then when it came back up the wireless section in the menu was missing. I tried leaving it unplugged for several minutes and still no wireless section in the menu when it starts up. I printed a network and configuration report and it said it was a M251N Not a M251NW! I downloaded the latest firmware to it (20140108). And still nothing. I have no way to turn the wireless back on and I believe the printer thinks it is the M251N not the M251NW. Has anyone seen this before? How do I correct the problem? Am I missing something simple? Please help.
Thank you

Hi,
Could you please send me the product number listed n the back of the printer? You may also send me the serial number via a Private Message below:
h30434.www3.hp.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/265521
I would also suggest trying to reflash the firmware via a USB and check if that may cause any difference.
Turn the pritner of and back on, then temporary connect it to the PC via a USB and follow the FW upgrade by selecting the newly added USB printer queue:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-108129-5&cc=us&dlc=en&lc=en...
Please let me know if that helps, otherwise clarify accordingly.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

LaserJet Pro 200 color M251nw does not print from internet

I have a LaserJet Pro 200 color M251nw, set up for wireless printing. It finally works when printing from Microsoft Word 2010, but refuses to do so from the internet.
Can anyone help me?
Thanks!
SALLYANNC

Hi @SALLYANNC,
I see by your post that you are unable to print from the internet. I can help you with this.
Run the Windows updates and update your browser.
Try printing from another browser to see if you have the same results.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
What internet browser are you using?
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp laserjet Pro 200 M276nw won't consistently connect wirelessly with iMac

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