HP LaserJet Pro 300/400 (M375nw & M475dn) - Driver packages will not install

Hello all,
I need some assistance with a very persistent and frustrating issue trying to get driver software packages for our LaserJet M375nw & M475dn to install correctly. We are running Windows 7 Pro x64 on HP 8300 desktop PCs.
We have these printers printing properly via our print server and the proper .inf driver but need the ability to scan to the PC. I would like to install the HP-provided software packages (which include the Scan driver & utility) but am running into the error below.
"A problem occurred while preparing to install software to your system. Please restart your computer, and run this installer again. If the problem persists, please check the product support web site for your product."
I get this error at 80% in the "preparing to install" process. I am using the latest drivers from the website for each of these models (which actually use the same package). I have tried both the Full and Basic driver package with the same results.
We have these printers installed via a static IP on the Network, not USB. I am trying to install as a Local Administrator. UAC is disabled. The PC is fully updated and doesn't have much in the way of custom software. It has SCCM client, MS SQL Native Client, Google Earth, Adobe, Trend Micro AV, OnBase, Office 2007 and Chrome installed.
Here are some of the things I've tried w/o success:
Tried installing with latest drivers from HP website
Ran all Windows updates
Ran the Scrubber uninstaller provided in the package / Running "uninstall" executable from HP software
Disabled all non-MS startup programs/services in msconfig, disabled Antivirus, rebooted, tried to again
Restarting computer (many, many times between different troubleshooting steps)
Tried disabling "Smart Install" (though I think this only applies to USB connections)
Checked print spooler - it indeed is started/running properly
Uninstalled all HP-branded software
Can any of you offer some help please? I'm not sure what to try next.
Some other posts I've looked at w/ no success are:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-CM1410-Series-install-error/td-p/3960480/page/2
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02018709
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4208157&spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c03123997-9%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/laserjet-pro-200-error/td-p/2702269
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/laserjet-pro-400-color-MFP-m475dw-scanner-stopped-working-in/td-p/3109875
Thank you!!!
P.S. This thread has been moved from Laserjet to Multifunction and All-in-One. - Hp Forum moderator
 

This is soulsecur again. I have used the FileToEmail.exe Utlity in the Driver package to generate logs. I looked through the installer log (hpbcsiInstaller.log) and found the info below. Can someone please help me make sense of this error? 08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): Entry. 08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): Preload Driver INF file list count = 1
08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): INF File: ..\\hppasc19.inf
08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): Tested infFile. name: ..\\hppasc19.inf
08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): Tested infFile. m_installDriverInfFileName: ..\\hppasc19.inf
08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): Tested infFile. isPrinterDriver: True
08:49:12.7343 Information DifxHandler.DriverPackagePreInstall(): Entry.
08:49:12.7343 Information DifxHandler.DriverPackagePreInstall(): Calling DIFxServiceClient.DriverPackagePreInstall(): file = ..\\hppasc19.inf
08:49:12.7343 Information DifxHandler.DriverPackagePreInstall(): Calling DIFxDriverPackagePreInstall(): file = ..\\hppasc19.inf
08:49:12.7343 Information DIFxServiceClient.WaitForInitialCreateChannel(): Checking to see if the Channel has been created.
08:49:12.7343 Information DIFxServiceClient.CheckStatus(): Checking status of Service
08:49:13.0643 Information DIFxServiceClient.FixChannel(): Channel appears to be ok
08:49:13.1424 !ERROR! DIFxServiceClient.DIFxDriverPackagePreInstall(): Caught Fault Exception
08:49:13.1424 !ERROR! DIFxServiceClient.DIFxDriverPackagePreInstall(): Exception Detail Message: An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)
08:49:13.1424 !ERROR! DIFxServiceClient.DIFxDriverPackagePreInstall(): Exception Message: DIFxService:IFxServiceDriverPackagePreInstall Logs:08:49:13.06 ServiceMarshaller PreInstalling inf: ..\\hppasc19.inf
08:49:13.06 ServiceMarshaller Calling DIFxAPI.DriverPackagePreInstall. INF File: ..\\hppasc19.inf, Flags = 2
08:49:13.1424 !ERROR! DIFxServiceClient.DIFxDriverPackagePreInstall(): DIFxService:IFxServiceDriverPackagePreInstall Logs:08:49:13.06 ServiceMarshaller PreInstalling inf: ..\\hppasc19.inf
08:49:13.06 ServiceMarshaller Calling DIFxAPI.DriverPackagePreInstall. INF File: ..\\hppasc19.inf, Flags = 2
08:49:13.1424 Exception
System.ServiceModel.FaultException`1[[System.ServiceModel.ExceptionDetail, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]] DIFxService:IFxServiceDriverPackagePreInstall Logs:08:49:13.06 ServiceMarshaller PreInstalling inf: ..\\hppasc19.inf
08:49:13.06 ServiceMarshaller Calling DIFxAPI.DriverPackagePreInstall. INF File: ..\\hppasc19.inf, Flags = 2 Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)
Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at HP.InstallManager.CSI.IDIFxServiceMarshaller.DIFxServiceDriverPackagePreInstall(String infName)
at HP.InstallManager.CSI.DIFxServiceClient.DIFxDriverPackagePreInstall(String infName)
DifxHandler.DriverPackagePreInstall => DIFxServiceClient.DIFxDriverPackagePreInstall => NLogLogger.HP.CommonTools.CSI.ILogger.LogError
08:49:13.2024 Information DIFxServiceClient.DIFxDriverPackagePreInstall(): proxy State: Opened
08:49:13.2024 Information DifxHandler.DriverPackagePreInstall(): DIFxDriverPackagePreInstall(): returned: -1
08:49:13.2024 !ERROR! DifxHandler.DriverPackagePreInstall(): DIFxServiceClient Preinstall failed: code = -1
08:49:13.2024 !ERROR! DifxHandler.DriverPackagePreInstall(): DIFxServiceClient Preinstall failed: Error string = Unknown error (0xffffffff)
08:49:13.2024 Information DifxHandler.DriverPackagePreInstall(): Returning: FinishedFailError
08:49:13.2024 Information DriverPDUEngine.DriverPackagePreInstall(): Returning FinishedFailError
08:49:13.2024 Information DriverPDUEngine.HandleDIFXAction(): Returning: FinishedFailError
08:49:13.2024 Information InstallManager.FireStatusEvent(): Firing Status event. Sender = Driver PDU Engine, Text = HP.InstallConfig.CSI.PDUEngineActionItem, Status = FinishedFailError
08:49:13.2024 Information PDUManager.get_PrepareToInstallPercentComplete(): m_stepCountPrepareToInstall = 26, m_numStepsPrepareToInstall = 32
08:49:13.2024 Information InstallManager.get_PrepareToInstallPercentComplete(): Prepare to install percent complete = 81
08:49:13.2024 Verbose CSIViewModel.PagePropertyChangedHandler(): >>>>>>> Property Raised - CurrentPercentage
08:49:13.2024 Verbose CSIPageViewModelBase.CheckForUserError(): Checking for User Error: - EventStatus: FinishedFailError

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