HP laserjet Pro 300 m375nw Wireless printing is fine but "can't find scanner"

I have recently got an HP Laser Jet Pro colour MFP M375nw.
It installed perfectly on both my Win 7 laptop and on my Mac and I can print wirelessly without issues from either device or from tablets and phones.
however, when I try and scan it says it can't communicate with the printer.
When I try and run any utility (Hp print and scan doctor, device toolbox, etc.) it says that it can't communicate with the scanner/printer.
I have uninstalled and reinstalled but am at a loss how to fix this. Any ideas please?

Hello nick-g,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial LaserJet Forums.
I hope this helps!
JERENDS
I work on behalf of HP
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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hello Jill-UNS,
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hi Grills,
Have you tried the steps listed here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02239404&cc=us&dlc=en&lc=en#N4211
Although I am an HP employee, I am speaking for myself and not for HP.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP laserjet Pro 300 m375nw Wireless printing is fine but "can't find scanner"

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