HP Laserjet pro 401dne is not discovered

L.S.
Recently I have bought a HP Laserjet pro 401 dne which supports airprint and airprint is switched on. The printer is also in the same network as my IPad.
The printer is not found on my iPad when I want to print something. What am I missing??
More particular: What do I need in more to get printing working. (For me first time that I use this feature on my iPad-3)
(The printer also supports ePrint, but I have until now no experience with it)
Thanks a lot for thinking with me
Kind regards,
Jan van IJsseldijk

Hi there,
You may find the troubleshooting steps toward the bottom of the article below helpful.
AirPrint Basics
http://support.apple.com/kb/ht4356
-Griff W.

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HP LaserJet Pro m201dw suddenly not printing via ethernet (wired) network using Mac OS 10.10.1

Hi,
My brand-new HP LaserJet Pro M201dw is suddenly not cooperating when I go to print using my Mac. I had it set up following the directions which closest matched my OS and it worked perfectly for one week; today suddenly it won't cooperate. The printer is seen on the network. I have deleted and re-installed it from my System Preferences several times. I have rebooted my computer. I cannot seem to get it to work. Even the HP Utility is having difficulty. The HP Utility is suddenly slow and often needs to be force-quit as it hangs when I navigate to other applications (web browser, etc.) while waiting for it to respond to clicks. Most often the HP Utility shows the printer in the status ara as "Device Status: Unknown" and "Supplies: Unknown" which it wasn't having issues with yesterday.
Can anyone help me troubleshoot this device? Is there better documentation than the basic setup page here on HP? What about adjusting some setting in the printer web page (which I can access) - is the answer in there?
Thank you.

Hi @td2243,
I see that you are having issues printing over the wired network. I would like to help you out with this issue today.
Try and ping the printer.
On the Apple menu bar, click Go, then click Applications, then Network Utilities. (you can go to the finder and type in Network Utilities)
Click on PING from the bar at the top of the window.
Enter the IP Address of the printer and click Ping.
Did you get any replies back?
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
Try printing again.
Here is some more information on this issue.
A 'Network Product(s) Not Found' Error Displays for the HP LaserJet Pro M201 and M202 Printer Series...
How is the printer name listed in Printers and Scanners? You may provide screen shots if you like.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw Not working with Fedora 14

Our ERP is compactible up to Fedora 14. But I newly purchased Printer(
HP Color LaserJet Pro MFP M177fw) is not working with this OS.
Give me a urgent solution

Hi @HealthITLadyRed,
I read your post and see that the printer is making noise and is stuck initializing. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue.
Check and remove any packaging material inside the printer and toner.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Update the printer's firmware by a USB connection. Software and Drivers.
Select Option 2 and wait for the page to load and then select the link for firmware. This resolved the previous posters issue.
I can send a private message with another step to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
What happened prior to this issue? (paper jam, changed toner) Any feedback would be appreciated.
Is this a new printer?
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

MacBook Air connected to a Laserjet Pro MFP but not printing

Hi, I am trying to print from an HP LaserJet Pro MFP M-125a which is connected to a MacBook Air via a USB cable. The software has been downloaded and the print job window is always showing as if it is in the process of printing the print job given but no printing is issued and the print job is seen as done. Can you please tell me what's wrong why the print outs are not coming out?
This question was solved.
View Solution.

Hi @Lilium ,
I see that you are having issues printing through the USB connection. I would really like to be able to help you resolve this issue.
Did you download and install the full software solution or run the Apple Upates?
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (LaserJet Pro MFP M125a )
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
How is the printer name listed?
If the issue persists, please try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
Try printing again.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro 1102w Wireless (Not working on MacBook Air 10.10)

HP Laserjet Pro 1102w Wireless is not working on my MacBook Air Yosemite (v10.10).
I tried setting it up via this link: (v10.10 Yosemite, Method 3: Wireless Setup Using a USB Connection)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02847467#N2251
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Hi @Random_Pelican ,
I see that you are having issues setting up the printer on 10.10. I would like to help you out today.
If the printer has a valid IPv4 address and you still can't add the printer as a Bonjour printer, most likely Multicasting is turned off on the router, since your not able to add the printer as a bonjour device and the other devices won't recognize the printer. Just call the router company and have them turn it on.
If the printer doesn't have a valid IPv4 address please try these steps:
Reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
Printing a Configuration Page.
Make sure Safari is set as the default browser. Sometime the Embedded Web Server won't open if it isn't.
Open Safari, across the top select the Safari menu, select Preferences, General, set as default.
I will provide the steps for 10.9, which should work the same for 10.10.
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Here is a Youtube video of the Laserjet P1102w wireless installation on Maverick.
Laserjet P1102w.
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Click on the Networking tab, select Wireless on the left side.
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Apply the settings.
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Delete the USB printer from the list from the Printers and Scanners window.
Disconnect the USB cable.
Test the printer.
Let me know how you make out.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Best regards,
Nikola

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Try and print a hardware self test on the printer to find out if it is a hardware or software issue.
HP Color LaserJet Pro MFP M176n Printer, and HP LaserJet Pro MFP M125, M126, M127fn, M128fn, and M12...
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What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
If you appreciate my efforts, please click the Thumbs up button below.
Thank You. I look forward to hearing from you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

New Laserjet Pro M476NW Will Not Print MS Word or Excel Files

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I cannot contact anyone at HP for less than $99 to talk to a person. Very frustrating.
As I said, Word and Excel files printed just fine until I bought the new M476nw printer. How can this be Fixed?
This question was solved.
View Solution.

@DerekChristense
Thank you for letting me know that Print and Scan Doctor helped you fix your issue and you are back printing.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

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any help ? ? ?

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

My LaserJet Pro 400M401dne does not appear in the HP Utility Scan with my MacPro OSX 10.10.1

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@YDNA1958
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
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Hey @MJPrinter ,
Thanks a lot for the question, now lets get you an answer!
So my name is Zac and I will be your 1 to 1 HP representative today on the HP Forums. I really want to get you some instructions but I can't find anything on the LaserJet 8620. Are you sure you aren't using an Officejet 8620? Also if you just disconnect the phone line from the back of the printer you wont have to worry about getting faxes or odd dial tones.
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I worked for HP.

HP Laserjet pro mfp m125nw not printing on windows 7

I have attempting to install this printer on my Windows 7 PC both as a wireless printer and as a straight USB connection .
with wireless turned off.
Although the implementation always appears to execute successfully I am not able to print from the PC.
No errors are displayed and when doing a test print the print output appears for a split second in the printer's print queue and almost immediately is deleted and disappears.
I have turned the firewalls off (Norton 360 and Windows Defender) while doing all this but still no success.
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Any ideas where I'm going wrong?

Hi @DavidJS ,
I see that you are experiencing issues printing from the Windows 7 computer over a wireless connection and USB connection, but the Windows 8 computer is working. I would really like to be able to help you resolve this issue.
Clear the Spool folder and restart the Print Spooler. How to Clear Current Print Queue In Windows Vista & Windows 7.
Try printing again.
Try these steps for printing over the wireless network.
I would power cycle everything.
Turn the printer and computer off.
Disconnect the power cable on the router for 10 seconds, then reconnect the power cable again.
Turn the computer on, then the printer.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Print out a configuration page to find out what the printer's IPv4 address is.
Check the port showing on the computer, to make sure it matches.
From Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
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If the IP address doesn't match then create a new port with the new IP address.
Close the configure port window.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IP address for the printer.
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Test the printer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi P3scott,
Welcome to the HP Forums, I hope you enjoy your experience!
I see by your post that you are unable to get the printer recognized on the Mac through the wireless network.
I will be happy to help you.
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(you can go to the finder and type in Network Utilities)
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What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
(m251 or the m276)
Hope this helps.
Thank you for posting on the HP Forums.
Have a nice day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi
Samsung SL-M2022W is mobile print compatible via samsung's ios app but is it airprint compatible?
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islascanarias wrote:
Hi
Samsung SL-M2022W is mobile print compatible via samsung's ios app but is it airprint compatible?
HP Laserjet Pro P1102W is not listed as airprint compatible in the airprint apple page but it is in the HP support.
So anyone has experience in these two?
thanx
IF it isn't compatible then see if their is an app that will allow you to print to it.
IF there is no app, then you can't use that printer to print from your Apple devices.

HP Laserjet pro 401dne is not discovered

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