HP Laserjet Pro CM 1415fn crashes and spooler service stops

Hi Guys,
Please assist. I have an HP Laserjet Pro CM1415fn multifunction printer installed on an XP OS. Recently the printer started to print giberish when I tried to print from any application (word, notepad, wordpad, image and fax viewer etc). I also noticed a popoup error message - Run a DLL as an App error. I unistalled the printer software and drivers and restarted, this after running a scan with malware bytes (no detections), and I was unable to get the printer to re-installed after. I keep getting a RPC service not found and Spooler subsystem App has encountered a problem and needs to close. I have checked that all services are running, but nothing is working. After much prodding and poking, I eventually noticed that all errors are directly associated with hppccompio.dll. Even explorer crashes when I try to access printer properties. What should I do? I hope ifnormation was sufficient enough. Also, printer is connected via USB.

Hi Opp1,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to reinstall the printer software.
I will be happy to help you.
The print spooler is part of the Windows operating system and if it doesn't stay running the printer software won't install or print.
You could try the following steps to see if this will resolve the issue.
Normally with spooler problems the first thing to do is to clear the print queue.
Open a Run window (Windows Logo key+R), type cmd and press Enter.
Now type these commands, which are in capitals for clarity:
NET STOP SPOOLER and press Enter
DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
NET START SPOOLER and press Enter
EXIT and press Enter
If you are still having issues with the print spooler stopped then right click on the start button, left click on explore, open the windows folder, open system32 folder, open the spool folder, open the printer's folder, then delete everything on the right window.
Then go back and try and start the print spooler again.
Run a full uninstall of the printer software. Disconnect the USB cable.
To uninstall from CD:
Go start and select computer.
Right click on the CD for the printer and left click open in a new window.
Double click on uninstall.
Uninstall printer from the C Drive.
Go to start, computer, c:, windows, program files or program files x86, HP, printer name. Double click uninstall. Restart the computer.
Check to make sure the print spooler is running.
Ran the installation again. Don't connect the USB cable until prompted.
If the print spooler stops again you will need to contact the computer manufacturer to resolve this issue.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

HP LaserJet Pro M1536 just copy and scan lines

HP LaserJet Pro M1536 just copy and scan lines
Hi, I have a problem with the multifunction suddenly.
When I make a photocopy or when I scan to PC, both the ADF glass, leaving only the lines without any image of the sheet that I'm scanning. If mold from windows instead working normally.
What might be?
Greetings.
Raffaele
HP LaserJet Pro M1536 copia e scansiona solo righe
Salve, ho un problema all'improvviso con la multifunzione.
Quando faccio una fotocopia oppure quando scansiono verso il pc, sia dal vetro che dall'adf, escono solo delle righe senza alcuna immagine del foglio che sto scansionando. Se stampo da windows invece funziona normalmente.
Da cosa può dipendere ?
Saluti.
Raffaele

Hi Opp1,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to reinstall the printer software.
I will be happy to help you.
The print spooler is part of the Windows operating system and if it doesn't stay running the printer software won't install or print.
You could try the following steps to see if this will resolve the issue.
Normally with spooler problems the first thing to do is to clear the print queue.
Open a Run window (Windows Logo key+R), type cmd and press Enter.
Now type these commands, which are in capitals for clarity:
NET STOP SPOOLER and press Enter
DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
NET START SPOOLER and press Enter
EXIT and press Enter
If you are still having issues with the print spooler stopped then right click on the start button, left click on explore, open the windows folder, open system32 folder, open the spool folder, open the printer's folder, then delete everything on the right window.
Then go back and try and start the print spooler again.
Run a full uninstall of the printer software. Disconnect the USB cable.
To uninstall from CD:
Go start and select computer.
Right click on the CD for the printer and left click open in a new window.
Double click on uninstall.
Uninstall printer from the C Drive.
Go to start, computer, c:, windows, program files or program files x86, HP, printer name. Double click uninstall. Restart the computer.
Check to make sure the print spooler is running.
Ran the installation again. Don't connect the USB cable until prompted.
If the print spooler stops again you will need to contact the computer manufacturer to resolve this issue.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

My MacBook Pro is crashing and Mac OS stops working sometimes so I have to restart it. And sometimes it stays on the first white-ish screen with the Apple and won't start further. What to do?

my MacBook Pro is crashing and Mac OS stops working sometimes so I have to restart it. And sometimes it stays on the first white-ish screen with the Apple and won't start further.
What to do?
Does that mean that the is the end of my Mac Book 5bought in the summer of 2009) ? Or is there someting to do to fix it?
Thanks
V

Try this:
How to Perform an Archive and Install
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1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Macbook pro 2010 is crashing and nonstop clicking noise. cant forcequit either i am forced to shut down maually. whats the problem?

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Welcome to Apple Support Communities
Your hard disk is damaged. Make a backup of your files with Time Machine > http://support.apple.com/kb/HT1427 Alternatively, you can use Carbon Copy Cloner to make a clone onto an external disk.
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Premiere Pro CC 2014 Crashing and Bogging Down on Documentary Film Project

We have been working in Premiere on this documentary film for months.
As we reach completion it is beginning to really bog down and crash a lot.
Equipment is
iMac 27 inch 3.5 GHz Intel Core i7 Late 2013 Model
Apple Cinema HD Display
32 GB 1600 Mhz DDR3 RAM
NVIDIA GeForce GTX 780M 4096 MB Graphics Card
1TB internal SSD Drive
We are running Premiere Pro CC 2014.0.1 and have remained there because we don't want to upgrade the software in the middle of the project.
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We do have some After Effects comps that are linked in the project and we have exported the ones that are complete as QuickTimes to try to stop that from bogging us down.
Any advice on how we can manage this crashing and freezing problem would be much appreciated.
We don't have the cash to upgrade the computer and it has been working pretty well for us so far.
Here are things we have done:
Made a smaller timeline because we were working on one that was the entire movie.
Turned off the secondary monitor and unplugged it.
We are looking at moving the render cache off the external drive to a thunderbolt drive, but I'm concerned that this may take a long time.
Any recommendations would be greatly appreciated.

Splitting up the read/write items is rather a key to getting smoother operation out of PrPro. Either that or putting things on a large RAID-0/5, this sort of thing is covered over on the
Tweaker's Page ...
http://ppbm7.com/index.php/tweakers-page
And I highly recommend you take a look. Their info isn't just "we think ... " ... but the results of many many carefully crafted test sequences run on many machines with all sorts of hardware bits & pieces. You can also register, download the PBM test and run it on your own machine. It takes only a little while to do so, and with the logger app that's included and posting the results back to them, you can get a very good breakdown on where your machine is doing ok ... and where any choke points are occurring.
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Since i intalled mountain lion on my macbook pro it keeps crashing and rebooting

Since i installed mountain lion it keeps crashing and reeboting here is the crash report i would be so grateful if anybody could help :
Interval Since Last Panic Report: 67951 sec
Panics Since Last Report:          11
Anonymous UUID:                    B667AE9E-BCC6-4EE6-920D-22884F7A999C
Wed Sep 5 13:34:41 2012
panic(cpu 1 caller 0xffffff7f97815c85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff812b12f000 0x0a5480a2, D0, P3/4
Backtrace (CPU 1), Frame : Return Address
0xffffff810723af70 : 0xffffff801701d5f6
0xffffff810723afe0 : 0xffffff7f97815c85
0xffffff810723b070 : 0xffffff7f9790f5b7
0xffffff810723b0d0 : 0xffffff7f9790f62b
0xffffff810723b140 : 0xffffff7f97c24883
0xffffff810723b280 : 0xffffff7f9793575d
0xffffff810723b2b0 : 0xffffff7f9781f9e6
0xffffff810723b360 : 0xffffff7f9781b0b8
0xffffff810723b550 : 0xffffff7f9781c2e4
0xffffff810723b620 : 0xffffff7f989c0494
0xffffff810723b6e0 : 0xffffff7f989f0f8b
0xffffff810723b770 : 0xffffff7f989d6638
0xffffff810723b7d0 : 0xffffff7f989d6efc
0xffffff810723b820 : 0xffffff7f989d72e6
0xffffff810723b8c0 : 0xffffff7f989d7d06
0xffffff810723b900 : 0xffffff7f98992f31
0xffffff810723ba80 : 0xffffff7f989d42ee
0xffffff810723bb40 : 0xffffff7f98991a3a
0xffffff810723bba0 : 0xffffff8017464929
0xffffff810723bbc0 : 0xffffff8017465ed0
0xffffff810723bc20 : 0xffffff80174638ef
0xffffff810723bd70 : 0xffffff80170981a1
0xffffff810723be80 : 0xffffff8017020abd
0xffffff810723beb0 : 0xffffff8017010448
0xffffff810723bf00 : 0xffffff80170195fb
0xffffff810723bf70 : 0xffffff80170a5ad6
0xffffff810723bfb0 : 0xffffff80170ced13
      Kernel Extensions in backtrace:
         com.apple.NVDAResman(8.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f977ae 000->0xffffff7f97ab0fff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f97575000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f9779a000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f97757000
         com.apple.nvidia.nv50hal(8.0)[9CD95A4A-FD94-349E-A4B6-FC3B74E197F5]@0xffffff7f9 7abe000->0xffffff7f97de0fff
            dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f977 ae000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f97575000
         com.apple.GeForce(8.0)[91C40470-82BA-329A-A9D7-4C70F28275FD]@0xffffff7f98985000 ->0xffffff7f98a47fff
            dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f977 ae000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f9779a000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f97575000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f97757000
BSD process name corresponding to current thread: WebProcess
Mac OS version:
12B19
Kernel version:
Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64
Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D
Kernel slide:     0x0000000016e00000
Kernel text base: 0xffffff8017000000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1281034856349
last loaded kext at 32332827054: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f99203000, size 36864)
last unloaded kext at 248457653982: com.apple.driver.AppleUSBUHCI          5.1.5 (addr 0xffffff7f98091000, size 65536)
loaded kexts:
com.speedbit.driver.vadriver          1.0.8
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AGPM          100.12.69
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleHDA          2.3.0f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f8
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.IOBluetoothSerialManager          4.0.9f8
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.2.6
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleMikeyDriver          2.3.0f2
com.apple.driver.AppleSMCLMU          2.0.2d0
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleIntelHDGraphics          8.0.0
com.apple.driver.AppleIntelHDGraphicsFB          8.0.0
com.apple.filesystems.autofs          3.0
com.apple.GeForce          8.0.0
com.apple.driver.AppleMuxControl          3.2.6
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.SMCMotionSensor          3.0.2d6
com.apple.driver.AppleUSBTCButtons          235.4
com.apple.driver.AppleUSBCardReader          3.1.0
com.apple.driver.AppleUSBTCKeyboard          235.4
com.apple.driver.AppleIRController          320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.iokit.SCSITaskUserClient          3.5.1
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.2.1
com.apple.driver.AppleUSBHub          5.1.6
com.apple.driver.AirPort.Brcm4331          601.15.21
com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3
com.apple.driver.AppleFWOHCI          4.9.5
com.apple.driver.AppleAHCIPort          2.4.0
com.apple.driver.AppleUSBEHCI          5.1.5
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.6
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.driver.DspFuncLib          2.3.0f2
com.apple.iokit.IOAudioFamily          1.8.9fc9
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f8
com.apple.iokit.IOSurface          86.0.2
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.iokit.IOBluetoothFamily          4.0.9f8
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleHDAController          2.3.0f2
com.apple.iokit.IOHDAFamily          2.3.0f2
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.2.0d16
com.apple.kext.triggers          1.0
com.apple.nvidia.nv50hal          8.0.0
com.apple.NVDAResman          8.0.0
com.apple.driver.AppleGraphicsControl          3.2.6
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.3.4
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOGraphicsFamily          2.3.4
com.apple.driver.AppleSMC          3.1.3d11
com.apple.iokit.IOUSBMassStorageClass          3.5.0
com.apple.driver.AppleUSBMultitouch          235.7
com.apple.iokit.IOUSBHIDDriver          5.0.0
com.apple.driver.AppleUSBMergeNub          5.1.5
com.apple.driver.AppleUSBComposite          5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1
com.apple.iokit.IOAHCISerialATAPI          2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
com.apple.iokit.IOUSBUserClient          5.0.0
com.apple.iokit.IO80211Family          500.15
com.apple.iokit.IOEthernetAVBController          1.0.2b1
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOAHCIFamily          2.2.0
com.apple.iokit.IOUSBFamily          5.1.6
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.8.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          344
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.6
com.apple.iokit.IOPCIFamily          2.7
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334248312D4346382020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334248312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.21)
Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: Parallels Shared Networking Adapter, Ethernet, en2
Network Service: Parallels Host-Only Networking Adapter, Ethernet, en3
Serial ATA Device: TOSHIBA MK1059GSM, 1 TB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

wrong reply

Is it possible instal reader xi without print and spool service installation in the O.S

Is there a way to instal reader xi in a custom made Windows 8.1 pro update.2. august 16' without the printer en spool service.
it isn't possible activate this service. This services isn't part of the O.S.
We only use a Bluetooth printing system.
regards,
Mas

I wonder why you are asking. Have you experienced specific problems installing Reader having removed (for some reason) these system components? Generally, though, if you remove system components and something doesn't run your only option is to put them back.

Print Spooler Service Stop Automaticlly

hi
I have 8 Client
I installed one canon printer on pc8 and shared it and other client used it , and everthing was ok.
last day one of on one of my client automaticlly stop print spooler services
and today all of them has the same problem
evey 7pc's print spooler's service stop automaticlly
and we have to satrt it manual.
and other problem is in my office program such as word excel in the printer list show no printer, but actually 2 printer installed
and we can't add other printer
client windows: windows 7 ultimate
i scan my network with microsoft essential , kaspe, symantec,avira but no virus found
please help me to fix this problem
P.Kahani Network Specialist

Hi,
Firstly please make sure your print spooler service startup type is correct:
To check as below steps:
1. Click on Start and then type Services.msc
in search box then hit Enter.
2. Find “Print spooler” service and then double click on it.
3. You will see a “Stop” button, stop the service for while, set it's
Startup type as "Automatic".
4. Go to “Recovery" Tab. Change “First Failure” & “Second Failure” value as below:
◾Change the value of “First Failure” to “Restart the Service”
◾Change the value of “Second Failure” to “Restart the Service”
5. Under Dependencies tab, make sure the RPC Service
is the dependencies of the “print spooler”.
6. Then Leave it until next step is complete
7. Delete all the print job from this path “c:\windows\system32\spool\PRINTERS”
◾Delete all the files under this following path (make it clean)
◾c:\windows\system32\spool\PRINTERS
8. Now start the Print Spooler service.
◾Come again “print spooler” Configuration page and click on “Start” Button.
9. click OK and restart the computer to check the result.
Karen Hu
TechNet Community Support

Adobe Premiere Pro CC Keeps crashing and freezing my MBP

Hi all, Im really at a loss as to what is causing this...Premiere Pro CC randomly freezes. It can happen at any given time and seems to be getting more persistent! When this happens the only thing I am able to do is power down my computer and restart it
Here are my details.
2014 Mac Book Pro
2.3 GHz Intel Core i7
16GB DDR3 RAM
500GB Internal SSD - Programes are stored here.
4TB External Thunderbolt HD (8TB Mirrored) - Media files are kept here.
Im using Premiere Pro CC Version 7.2.2
Mainly editing AVCHD files, but often a combo of AVCHD/ProRes/H.264
I have just recently cleared my Cache in Premiere. Didn't help.Would be great if anyone has any more suggestions, let me know if you need more info from me!
Cheers!
Rob T

I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Mac & nVidia Driver http://forums.adobe.com/thread/1075592
-and http://www.nvidia.com/object/mac-driver-archive.html
Mac Retina Bug http://forums.adobe.com/thread/1159632
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-ef fects.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

Premiere Pro CC continuous crash and extremely slow renders on a new Mac Pro.

Hello,
recently we changed our editing machines with the new Mac Pro with this configuration:
- CPU 3,5 GHz 6 core Intel Xeon E5
- 32 GB RAM
- 2x AMD FirePro D700 6 GB
we work on a server connected to the Mac Pro in Dual Ethernet configuration.
The rendering of a sequence at 1920x1080 with 3 video tracks (video footage converted at ProRes 422 LT, a title on a linked After Effects Comp and a PSD graphic overlay of a small logo) of the length of about 3 minutes it takes about 4 hour... when it doesn't crash.
When it crash, usually when i simply scroll the timeline, i receive an error message very long (if you want I can send you a rtf file about it, it's too long to paste it here).
These are my system information:
- Premiere Pro CC 8.2.0 (65)
- I've installed every updates available at this time
- OS X Yosemite 10.10.2
Thank you very much in advance, and sorry for my bad english.

Thanks Andrea for your assistance in reporting that additional information. You have come across an intermittent bug which has been reported by other users with no reliable repro steps for us to follow in house. So it appears to be mainly system specific, but we're not even sure which sorts of systems demonstrate it yet.
One other thing to try is clearing your media cache files (from preferences > media panel). In the meantime,e the best thing to do is make sure you submit those crash logs to adobe whenever you get them. This helps us identify common thread among various users who may be experiencing the same problem. Also, if you have time, please file a bug report describing the steps that caused the issue in your case: http://adobe.ly/ReportBug
Please be as specific as possible when describing your steps. Without a repeatable case, a bug like this is very, very difficult to fix. Thanks again for your support.
To work around the sloe render for AE comp problem, please try right clicking on the comp in the timeline and then choose the "Render and Replace" command to transcode it out to a more easily handled format. This should help a lot with your performance slowness, and you will still have the ability to restore the original comp files if needed.

Premiere Pro CC 2014 crash and crash, and crash....

Kevin and all you other Premiere Pro CC people out there.
How long before Adobe will solve the problem of Premiere Pro crashing over and over again.
I guess there is no one reading this that could tell me "it works for me".
So Kevin (staff),
Here is the 36-line-report you requested from me.
For your information. Premiere Pro CC 2014_2 and back paddling to 8.0, they all crash.
Most crashes are freeze on timeline. Thats is, nothing moves, sometime the music track
just keep going and you can't stop it, so you have to hard quit.
My power: Mac Pro 2014, 6 core, dubble graphic card, 64 GB memory, 1 TB SS storage
This is my latest report:
Process:               Adobe Premiere Pro CC 2014 [717]
Path:                  /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier:            com.adobe.AdobePremierePro
Version:               8.0.0 (8.0.0)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Premiere Pro CC 2014 [717]
User ID:               501
Date/Time:             2015-04-03 14:55:56.729 +0900
OS Version:            Mac OS X 10.10.2 (14C1514)
Report Version:        11
Anonymous UUID:        3C4BE865-15A1-83C0-2A8F-247384EECB0D
Time Awake Since Boot: 19000 seconds
Crashed Thread:        0 Dispatch queue: com.apple.main-thread
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000000000c0
VM Regions Near 0xc0:
-->
    __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreText             0x00007fff8c98db95 TLine::~TLine() + 243
1   com.apple.CoreFoundation       0x00007fff9105ca9e CFRelease + 526
2   com.apple.HIToolbox           0x00007fff8d5a0944 TCoreTextLineInfo::~TCoreTextLineInfo() + 34
3   com.apple.HIToolbox           0x00007fff8d5a0913 TLayoutInfo::Clear() + 51
4   com.apple.HIToolbox           0x00007fff8d5a078f TCoreTextEngine::Invalidate() + 49
5   com.apple.HIToolbox           0x00007fff8d59d0a8 TCoreTextEngine::Init(void const*, THIThemeTextInfo const*) + 92
6   com.apple.HIToolbox           0x00007fff8d59cf00 TThemeTextCache::Create(void const*, THIThemeTextInfo const*) + 460
7   com.apple.HIToolbox           0x00007fff8d59c8bf DataEngine::GetTextDimensions(void const*, double, HIThemeTextInfo*, double*, double*, double*) + 259
8   com.apple.HIToolbox           0x00007fff8d59c785 HIThemeGetTextDimensions + 185
9   com.apple.HIToolbox           0x00007fff8d5e124e HIStandardMenuView::MeasureItemTextWidth(__CFString const*, TextLayout*, __CTFont const*) + 122
10 com.apple.HIToolbox           0x00007fff8d5e0a3f HIStandardMenuView::GetItemWidth(float, TextLayout*, unsigned char*) + 719
11 com.apple.HIToolbox           0x00007fff8d5dde02 HIStandardMenuView::GetOptimalSizeSelf(CGSize*, float*) + 878
12 com.apple.HIToolbox           0x00007fff8d5dda1c HIView::SendGetOptimalBounds(CGRect*, float*, CGSize*) + 416
13 com.apple.HIToolbox           0x00007fff8d5dd84f HIView::GetOptimalSize(CGSize*, float*, CGSize*) + 45
14 com.apple.HIToolbox           0x00007fff8d5dd755 HandleCalculateMenuSize(OpaqueEventRef*) + 154
15 com.apple.HIToolbox           0x00007fff8d58213a MenuData::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 358
16 com.apple.HIToolbox           0x00007fff8d58098c DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1260
17 com.apple.HIToolbox           0x00007fff8d57fdce SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
18 com.apple.HIToolbox           0x00007fff8d57fc42 SendEventToEventTargetWithOptions + 43
19 com.apple.HIToolbox           0x00007fff8d5dd4e4 _CalcMenuSizeOnDevice(MenuData*, unsigned short, unsigned int, CGRect const*, unsigned int) + 763
20 com.apple.HIToolbox           0x00007fff8d5e1bad GetInitialMenuRect(MenuSelectData*, MenuData*, unsigned char, Point, unsigned short, Rect*, unsigned int*, CGPoint*) + 261
21 com.apple.HIToolbox           0x00007fff8d5f6f32 GetCurrentMenuRect(MenuSelectData*, unsigned int*, CGPoint*) + 110
22 com.apple.HIToolbox           0x00007fff8d605890 DrawTheMenu(MenuSelectData*, __CFArray**, unsigned char, unsigned char*) + 582
23 com.apple.HIToolbox           0x00007fff8d60548c MenuChanged(MenuSelectData*, unsigned char, unsigned char) + 356
24 com.apple.HIToolbox           0x00007fff8d5f1e36 TrackMenuCommon(MenuSelectData&, unsigned char*) + 1211
25 com.apple.HIToolbox           0x00007fff8d604fb1 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 510
26 com.apple.HIToolbox           0x00007fff8d604c5e _HandleMenuSelection2 + 446
27 com.apple.AppKit               0x00007fff9191b8be _NSHandleCarbonMenuEvent + 277
28 com.apple.AppKit               0x00007fff917b72f0 _DPSNextEvent + 1843
29 com.apple.AppKit               0x00007fff917b6730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
30 com.apple.AppKit               0x00007fff917aa593 -[NSApplication run] + 594
31 com.adobe.Frontend.framework   0x00000001000c948d FE::MacApplication::RunSelf() + 45
32 com.adobe.Frontend.framework   0x0000000100047cca FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4058
33 com.adobe.Frontend.framework   0x00000001000cad44 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 276
34 com.adobe.Frontend.framework   0x00000001000d1f25 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
35 com.adobe.AdobePremierePro     0x00000001000018ac main + 508
36 com.adobe.AdobePremierePro     0x00000001000016a4 start + 52

Hi,
Sorry to hear about the experience. Can you please try this:
Go to the following locations:
Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
Note: You will lose your customized workspaces and keyboard shortcuts. Wait for Premiere to generate the media cache the first time you launch the project.
Also i would suggest you to make this change if the playback issue continues and see if it works better:
Under File > Project settings > General, change the Video renderer to Mercury Playback Engine software only. Click OK and select "Delete Previews"
Thanks,
Rameez

Adobe Premiere Pro is constantly crashing and freezing

I'm a new user to adobe and I've used their free trials in the past for cs6, but this latest version of Premiere Pro keeps crashing while I'm in the middle of projects. I really don't know what the problem is. Is there something I need to update?

Macbook Pro 13" 2013
OS Mavericks
8gb RAM
Processor 2.5 GHz Intel Core i5
Graphics Intel HD Graphics 4000 1024 MB
I forget what it said specifically, but the error message said something along the lines of
"There was a serious problem with Premiere pro and it needs to shut down immediately. It will try to save your current session"

AMD Radeon HD 6750M Premiere Pro CC2014.2 crashes and no hardware accleration 2011 MBP

I have a fresh install of 10.9.5 and Premiere Pro CC 2014.2 Everytime I move a video into my workspace it crashes. Log shows [CL_INVALID_OPERATION] : OpenCL Error : Failed to retrieve device information! Invalid enumerated value! For video and rendering playback options, the software option is the only choice. 512GB VRAM on AMD and Intel HD Graphics 3000 512 MB. This is a late 2011 15" Macbook Pro.

Hi Jason,
Sorry you're having a tough time.
For video and rendering playback options, the software option is the only choice. 512GB VRAM on AMD and Intel HD Graphics 3000 512 MB. This is a late 2011 15" Macbook Pro.
Right. You need 768 MB VRAM for hardware acceleration for the Mercury Playback Engine. In speaking with engineering and researching past posts, your GPU is underpowered and you will probably continue to experience performance issues and unexpected behavior with current versions of Premiere Pro.
It is recommended to roll back to Premiere Pro CC.1 (7.1) and to avoid certain effects listed in this post: Performance crippled by 7.2 update - GPU Acceleration. See the recommendations from QE engineer, Peter Garaway.
It might be time to begin looking at updating your hardware in order to take full advantage of your Creative Cloud subscription. We have an outstanding hardware forum should you need advice on upgrading your computer.
Thanks,
Kevin

HP Laserjet Pro CM 1415fn crashes and spooler service stops

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