HP LaserJet Pro M1536 just copy and scan lines

HP LaserJet Pro M1536 just copy and scan lines
Hi, I have a problem with the multifunction suddenly.
When I make a photocopy or when I scan to PC, both the ADF glass, leaving only the lines without any image of the sheet that I'm scanning. If mold from windows instead working normally.
What might be?
Greetings.
Raffaele
HP LaserJet Pro M1536 copia e scansiona solo righe
Salve, ho un problema all'improvviso con la multifunzione.
Quando faccio una fotocopia oppure quando scansiono verso il pc, sia dal vetro che dall'adf, escono solo delle righe senza alcuna immagine del foglio che sto scansionando. Se stampo da windows invece funziona normalmente.
Da cosa può dipendere ?
Saluti.
Raffaele

Hi Opp1,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to reinstall the printer software.
I will be happy to help you.
The print spooler is part of the Windows operating system and if it doesn't stay running the printer software won't install or print.
You could try the following steps to see if this will resolve the issue.
Normally with spooler problems the first thing to do is to clear the print queue.
Open a Run window (Windows Logo key+R), type cmd and press Enter.
Now type these commands, which are in capitals for clarity:
NET STOP SPOOLER and press Enter
DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
NET START SPOOLER and press Enter
EXIT and press Enter
If you are still having issues with the print spooler stopped then right click on the start button, left click on explore, open the windows folder, open system32 folder, open the spool folder, open the printer's folder, then delete everything on the right window.
Then go back and try and start the print spooler again.
Run a full uninstall of the printer software. Disconnect the USB cable.
To uninstall from CD:
Go start and select computer.
Right click on the CD for the printer and left click open in a new window.
Double click on uninstall.
Uninstall printer from the C Drive.
Go to start, computer, c:, windows, program files or program files x86, HP, printer name. Double click uninstall. Restart the computer.
Check to make sure the print spooler is running.
Ran the installation again. Don't connect the USB cable until prompted.
If the print spooler stops again you will need to contact the computer manufacturer to resolve this issue.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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