HP LaserJet Pro m201dw suddenly not printing via ethernet (wired) network using Mac OS 10.10.1

Hi,
My brand-new HP LaserJet Pro M201dw is suddenly not cooperating when I go to print using my Mac. I had it set up following the directions which closest matched my OS and it worked perfectly for one week; today suddenly it won't cooperate. The printer is seen on the network. I have deleted and re-installed it from my System Preferences several times. I have rebooted my computer. I cannot seem to get it to work. Even the HP Utility is having difficulty. The HP Utility is suddenly slow and often needs to be force-quit as it hangs when I navigate to other applications (web browser, etc.) while waiting for it to respond to clicks. Most often the HP Utility shows the printer in the status ara as "Device Status: Unknown" and "Supplies: Unknown" which it wasn't having issues with yesterday.
Can anyone help me troubleshoot this device? Is there better documentation than the basic setup page here on HP? What about adjusting some setting in the printer web page (which I can access) - is the answer in there?
Thank you.

Hi @td2243,
I see that you are having issues printing over the wired network. I would like to help you out with this issue today.
Try and ping the printer.
On the Apple menu bar, click Go, then click Applications, then Network Utilities. (you can go to the finder and type in Network Utilities)
Click on PING from the bar at the top of the window.
Enter the IP Address of the printer and click Ping.
Did you get any replies back?
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
Try printing again.
Here is some more information on this issue.
A 'Network Product(s) Not Found' Error Displays for the HP LaserJet Pro M201 and M202 Printer Series...
How is the printer name listed in Printers and Scanners? You may provide screen shots if you like.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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I work on behalf of HP

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Hi @Lilium ,
I see that you are having issues printing through the USB connection. I would really like to be able to help you resolve this issue.
Did you download and install the full software solution or run the Apple Upates?
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Try printing again.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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@DerekChristense
Thank you for letting me know that Print and Scan Doctor helped you fix your issue and you are back printing.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
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Hi @DavidJS ,
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Clear the Spool folder and restart the Print Spooler. How to Clear Current Print Queue In Windows Vista & Windows 7.
Try printing again.
Try these steps for printing over the wireless network.
I would power cycle everything.
Turn the printer and computer off.
Disconnect the power cable on the router for 10 seconds, then reconnect the power cable again.
Turn the computer on, then the printer.
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Print out a configuration page to find out what the printer's IPv4 address is.
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Close the configure port window.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
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If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hoping Shlomil will help me again... same printer and setup .. with Mac Air 10.10 .. wont print emails but does other printing.. on print screen won't show document - so prints blank page .. for other printers selected it shows documents and prints.
Also.. finding that it seems to go back to single sided and uncheck the duplex. I have to check each time to make sure all setting as okay for it to work on documents. Of course.. this does not apply to email issue noted above. Email using Mac Mail.
Help, once again...
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Thanks for letting me know @pathfinder2020 .
Here is a document for ePrint information. Getting Started with ePrint.
Select Are there any limitations when using ePrint? ePrint does not support duplexing (printing on both sides of the page).
If they are using a Eprint App, it may print two-sided if the printer supports it.
This document provides information on how to Use ePrint & mobile devices.
Hope this helps.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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This question was solved.
View Solution.

Hi @Northwest-John,
I see by your post that you are unable to setup the printer on the wireless network. I can help you.
Update the printer's firmware by the USB connection just to make sure that isn't causing any issues with the printer's Embedded Web Server (EWS) not allowing the proper changes. HP LaserJet P1102w Firmware Update Utility.
The newest version is 20130703, which you can compare by printing the configuration page.
Power cycle the router and restart the Mac.
The printer won't recognize the network name if there usually is any symbols or spaces in the network name.
Make sure Safari is set as the default browser. Sometimes the Embedded Web Server (EWS) won't open in other browsers. Open Safari, across the top select the Safari menu, select Preferences, General, set as default.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
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You should get a solid blue light on the printer shortly.
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Click on the Apple.
Click system preferences.
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Close any applications.
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Then delete the USB driver and add the network printer.
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Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi,
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<Esc>%-12345X
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PRINTER: HP LaserJet Pro CM1415fnw Color Multifunction Printer
OS: Windows 7
OWNED: Over 2 years with no problems
LOCATION/SET-UP: At my personal residence. All-in-one wireless router through cable company.
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HELP!
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View Solution.

I would perform a hard reset by removing the power from the entire machienethrough the powercord for thirty seconds. Following that I would reconnect the printer to the wireless network and set a static IP/
-Spencer

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Hi Seun1965,
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If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
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I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP LaserJet Pro m201dw suddenly not printing via ethernet (wired) network using Mac OS 10.10.1

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