HP laserjet Pro M201dw won't print emails... Help Shlomil

Hoping Shlomil will help me again... same printer and setup .. with Mac Air 10.10 .. wont print emails but does other printing.. on print screen won't show document - so prints blank page .. for other printers selected it shows documents and prints.
Also.. finding that it seems to go back to single sided and uncheck the duplex. I have to check each time to make sure all setting as okay for it to work on documents. Of course.. this does not apply to email issue noted above. Email using Mac Mail.
Help, once again...
Fran
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Thanks for letting me know @pathfinder2020 .
Here is a document for ePrint information. Getting Started with ePrint.
Select Are there any limitations when using ePrint? ePrint does not support duplexing (printing on both sides of the page).
If they are using a Eprint App, it may print two-sided if the printer supports it.
This document provides information on how to Use ePrint & mobile devices.
Hope this helps.
Thank You.
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Gemini02
I work on behalf of HP

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HP LaserJet Pro m201dw suddenly not printing via ethernet (wired) network using Mac OS 10.10.1

Hi,
My brand-new HP LaserJet Pro M201dw is suddenly not cooperating when I go to print using my Mac. I had it set up following the directions which closest matched my OS and it worked perfectly for one week; today suddenly it won't cooperate. The printer is seen on the network. I have deleted and re-installed it from my System Preferences several times. I have rebooted my computer. I cannot seem to get it to work. Even the HP Utility is having difficulty. The HP Utility is suddenly slow and often needs to be force-quit as it hangs when I navigate to other applications (web browser, etc.) while waiting for it to respond to clicks. Most often the HP Utility shows the printer in the status ara as "Device Status: Unknown" and "Supplies: Unknown" which it wasn't having issues with yesterday.
Can anyone help me troubleshoot this device? Is there better documentation than the basic setup page here on HP? What about adjusting some setting in the printer web page (which I can access) - is the answer in there?
Thank you.

Hi @td2243,
I see that you are having issues printing over the wired network. I would like to help you out with this issue today.
Try and ping the printer.
On the Apple menu bar, click Go, then click Applications, then Network Utilities. (you can go to the finder and type in Network Utilities)
Click on PING from the bar at the top of the window.
Enter the IP Address of the printer and click Ping.
Did you get any replies back?
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
Try printing again.
Here is some more information on this issue.
A 'Network Product(s) Not Found' Error Displays for the HP LaserJet Pro M201 and M202 Printer Series...
How is the printer name listed in Printers and Scanners? You may provide screen shots if you like.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Hp Color Laserjet pro M177fw won't print double sided anymore

Hello. I have a Hp Color Laserjet pro M177fw until about three weeks ago it would print double sided no problems. I have used this printer on my pc and now my mac with no problems previously. I am running a Macbook Pro (less then six months old) which is running 10.10.1 (Yosemite). I attend college and I know at the end of last quarter during finals week (Dec. 15th) I still had the ability to do 2 sided printing. Sometime between then and the new quarter starting last monday I lost the ability to do 2 sided printing. After scouring the internet I have tried everything they suggest:
Uninstalling printer and reinstalling
resetting the printer setting on the mac and then reinstalling printer
resetting the printer settings on mac, rebooting and then reinstalling printer
installing older drivers( hp automatically installs newest drivers even if you use an older driver file)
resetting physical printer to factory default and reconnecting to wireless network.
repairing the disk permissions
The only new software I have installed on the computer in the last three weeks is Adobe Creative Cloud and the printing problem preexisted that installation.

Hi @Arboria9 ,
I see that you are experiencing issues printing two-sided from Yosemite. I would like to help you resolve this issue.
You have pretty much have done all the steps that I would have provided.
Are you still able to print two-sided from the Windows computer?
Are you missing the option to select two-sided printing in the print driver?
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Officejet 6500)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
How was the printer name listed?
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

I have a Mac Air.. with 10.10 and just purchased a HP laserjet pro M201dw .. I can't get it to print duplex in pages or word. In pages not highlighted. does in Adobe for pdf. Help!

I have a Mac Air with 10.10 . Just purchased a HP Laserjet Pro M201dw printer. I can not get the duplex printing to work in Word or Pages. It does work for PDF files in Acrobat Pro. It won't for emails. In Pages I see two- sided but it is dimmed. I look at setups and it shows two -sided is off but can't find a way to change this setting. In the printer setting itself, the duplex box is checked. Need help. Did notice the driver only goes up to 10.9 but it says on Apple site of supported printers this one is listed.
Appreciate help in solving this issue.
Thanks in advance for anyone willing to give me some time and assistance.
Fran

All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.

HP LaserJet Pro CM1415fn Color Multifunction Printer unable to connect to webapps, webforms

Hello,
I'm able to print to my printer - HP LaserJet Pro CM1415fnw Color Multifunction Printer - over my local network and the printer is connected to the router via wireless connection. No connectivity issues as far as the local network goes..
The problem I'm having is that for the past week (perhaps longer but I only noticed it a week ago) I'm unable to download the web forms or web apps from the printer's screen menu. I keep getting the message: Unable to connect to the network, please check your network connection etc etc etc.
I successfully printed to my hpeprint email address, so at least the printer is connected to the eprint network, but still can't access/download any of the web forms or web apps.
Has anyone experiencd this? I'm really stuck, can't figure out what the issue could be seeing as how the printer seems to be working over the local network and am able to print documents that I send to me hp e-print email address. Any suggestions or assistance would be greatly appreciated. thanks in advance... Robert

You're lucky to have SOME ePrint functionality left! I got a new m177fw from HP and the printer simply won't enable ePrint. I get a constant connecting screen or connection error screen. There aren't any problems with my network and I spoke with a HP customer service representative over the phone and it seems they are clueless that ePrint is currently broken on HP's end.

HP LaserJet Pro CM1415fnw Color Multifunction Printer - CAN'T FIND ANY WIRELESS NETWORKS

PRINTER: HP LaserJet Pro CM1415fnw Color Multifunction Printer
OS: Windows 7
OWNED: Over 2 years with no problems
LOCATION/SET-UP: At my personal residence. All-in-one wireless router through cable company.
ISSUE: All of a sudden, printer cannot find any wireless networks. Nothing has recently changed in my service provider or equipment. I know that the router and internet is not the problem because our 2 smart phones and three laptops still connect. I've triend manually setting up the network using SSID and Keyphrase but still nothing.
HELP!
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View Solution.

I would perform a hard reset by removing the power from the entire machienethrough the powercord for thirty seconds. Following that I would reconnect the printer to the wireless network and set a static IP/
-Spencer

LaserJet Pro MFP M125a not printing

Hi,
my relatively new LaserJet PRO MFP M125a stopped printing today. Scan function is still working. All lights are on. Cannot print test page. When I try to print Word or PDFdoc, spool is empty, no job is waiting.
Uninstaled all HP software and drivers, cleaned registry, installed it again. Nothing. Changed USB cable, it worked for few pages, then turned off. When I turned it on, problem is here again. Changed USB cable again, but no luck.
Windows is fresh, new HP drivers...
Help is needed.
Best regards,
Nikola

Hi @MaletaBG,
I would like to help you with getting the printer, printing again.
Try and print a hardware self test on the printer to find out if it is a hardware or software issue.
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Gemini02
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HP LaserJet Pro 400 M401a Laser Printer Not Saving Downloaded Fonts

Hi,
we have recently purchased an HP LaserJet Pro 400 M401a Laser Printer which needs to be used with a system that downloads fonts for correct style printouts. The problem I am having is the fonts download initially which is great, but they are not saved by the printer after 1 printout so the user is having to download the fonts everytime she wants to print something.
All other printers in the office are HP2055 and work as expected saving the fonts after the initial download. I have asked the support team of the application to have a look at the situation and they say everything is setup correctly so it may be an issue with the printer. Printer is installed on a Windows XP SP3 PC.
Firware version: 20121205 (15 Dec 2012)
Driver Version: 61.140.04.14138 (1 Jan 2013)
Any help would be appeciated, thanks.
Robert

If the downloaded soft fonts are definitely not being saved (despite the download presumably terminating with a 'make soft font permanent' escape sequence), then the problem must lie in the firmware - and the only resolution is if HP releases a new version with a fix.
To be certain about which PCL5 fonts are resident in the printer, you have presumably printed off a 'PCL5 Typeface List' via the relevant front panel menu (assuming this printer has one).
Or you could send the following direct to the printer to invoke that report:
<Esc>%-12345X@PJL COMMENT Print PCL Font List
@PJL DMINFO ASCIIHEX = "040004010105020402015E"
<Esc>%-12345X
where <Esc> represents the non-graphic) Escape control-code character (the character with decimal code 27, or hexadecimal 1B), and each PJL statement is terminated with a LineFeed control-code (decimal 10, hexadecimal 0A).
Assuming that the printer is USB-connected, you could send the contents of the file (name, say, testfile.prn) holding the above to the printer using the copy command in a command-prompt session:
copy /b testfile.prn \\computer-name\share-name
where:
computer-name is the name of the host workstation
share-name is a share name of the installed Windows printer instance.
I don't have access to your model of printer, but I do use a LaserJet Pro 400 Colour MFP 475dn (MFP equivalent of M451 printer), and this does appear to retain downloaded 'permanent' soft fonts - but only until the device goes into 'sleep' mode!
So it is probably a common 'fault' (or 'design decision'?) across this family (LJ Pro 400) of printers.

HP LaserJet Pro 200 M251n Color Printer driver for Window NT

Hi All,
Good day. I'm here to seek for help.
Currently i bought a HP LaserJet Pro 200 M251n Color Printer, but i want it to use at Window NT.
I need driver to run this printer at Window NT. Anyone can help and advice me? Thanks.

Hi,
The printer is not compatible with Windows NT, it is supported on Windows XP or later operating systems.
You might be able to get print capabilities through the network by using an alternative drivers:
Download and extract the drivers for the Laserjet 5550 below, which uses the same printing language:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=406807&swItemId=lj_23425_2&swEnvOid=24
Ensure the printer is connected to the network, from the setup menu select Reports > Config Report and locate the IP address of the printer.
From the control panel add a printer, select a local printer and create a new Standard TCP/IP port by using the printer's IP address.
From the printers list select Have disk and browse to the Laserjet 5550 drivers.
Regards,
Shlomi
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HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

Hi,
Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
I was an HP employee
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HP LaserJet Pro CM1415fn Color Multifunction Printer

Hi all
we have HP LaserJet Pro CM1415fn Color Multifunction Printer when I try to Scan it show the page scaning but as soon as the scan complite it gone it display nothing 0 page of 0 .
http://s30.postimg.org/e3sakkg81/Scan1.jpg
http://s28.postimg.org/7vvv449dp/Scan2.jpg
Regards

Hello ,
Welcome to the HP Support Forums!
I see you there are some odd scanning issues happening with the CM1415fn, shows the preview then its gone. It appears that the computer is a Windows computer, is this correct? If so, what is the version of Windows?
Try running the Print and Scan Dr, this will look check the drivers, software, etc. Let me know what the results are.
Cheers,
JERENDS
I work on behalf of HP
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Ready 2 download error on Laserjet pro 200 color m251n printer

I have a laserjet pro 200 color m251n printer that suddenly gives "error 2 download" can anyone profer solution on how to clear this error.
I tried using the firmware downloaded from hp site but gives "Fatal erro 7 while erasing.
Please somebody help me. It's very urgent.

Hi Seun1965,
I see you are getting an "error 2 download" message and can not complete the firmware update. Please complete the steps in the following document; A 'Firmware Corrupt Ready 2 Download' Error Message Displays on the Control Panel.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c03109721.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. Even if the printer is out of warranty I suggest still calling HP to see if there is something they can do to help.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP LaserJet Pro CM1415fnw color MFP printing & scanning problems

Ever since I purchased this multifunction color printer, it has been unreliable. My Mac Mini running the latest OS (currently Mavericks OX 10.9.2) will be printing and scanning fine, and then at some point it can't find the scanner, the printing slows to an amazing crawl, and then the printing stops altogether. I have repeatedly attempted to set up the printer under Preferences and have installed the latest drivers from the HP website. When that works, it's a short-term fix; eventually, the bugs come back. The darn thing won't scan or print again, and I'm pretty fed up. I paid a premium price for a premium color multifunction printer for my home, and it has been nothing but a problem. Help!

Hello StoopBoy,
Welcome to the HP Support Forums.
I see that you have an HP LaserJet Pro CM1415fnw color MFP being operated on a Mac 10.9.2. The CM1415fnw will not maintain a continual connection to the computer displaying errors and very slow printing. Since you have done a great job already troubleshooting the issue some of the steps I suggest will have already been done by yourself.
I suggest you take these steps to help resolve the issue:
1. Reset the Printing Systems by following this Apple Document: Mac OS X: How to reset the printing system.
2. Uninstall the HP LaserJet Pro CM1415fnw color MFP with this HP document: Uninstall HP printer software.
3. Repair disk permissions on the Mac.
4. Check for and install any and all updates on the Mac.
5. Downlaod and Install the printer HP LaserJet Pro CM1415fnw color MFP software.
I hope this helps and will allow you to have more continual functionality with your Laserjet.
Thanks,
JERENDS
I work on behalf of HP
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Problems with wireless connection on HP LaserJet Pro 200 color M251nw printer

Hi! I have a problem with my printer internet wireless connection. I do everything what is in manual for installation, but my printer won't connect to the internet. I have LaserJet Pro 200 color M251nw.

Hi
With the notes you have posted i see that you are unable to get on to printer apps, web services and eprint, please follow the steps given in the link given below and check the wireless connection and it should resolve the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03325484&tmp_task=solveCategory&cc=us&dlc=en&ju...
Regards
Aneesh
I Represent HP
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New Laserjet Pro M476NW Will Not Print MS Word or Excel Files

I just bought a brand new Color Laserjet Pro MFP M476nw printer. I am usint MS Vista 32 bit and MS Office 2007.
The Printer prints images, emails and I can make copies, etc, but I cannot print Word files, Word Envelopes, Excel files, etc.
Until my old HP Laserjet 4P finally died the other day (internal electrical short) I could print everything. Have spent 8-hours or so trying everything I have read from Microsoft, HP, etc, with no success. Installed, Uninstalled, reinstalled, ran diasgnostics, still no success.
I cannot contact anyone at HP for less than $99 to talk to a person. Very frustrating.
As I said, Word and Excel files printed just fine until I bought the new M476nw printer. How can this be Fixed?
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@DerekChristense
Thank you for letting me know that Print and Scan Doctor helped you fix your issue and you are back printing.
I am an HP employee.
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HP laserjet Pro M201dw won't print emails... Help Shlomil

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