HP LaserJet Pro M476dn

The problem with the scanner
Scanning in black and white - all excellent
Scan in color - black background and stripes

@Viktor85
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Omar
I Work for HP

Similar Messages

HP LaserJet Pro M177fw and AIO Remote App

Will HP AIO App remote supports HP LaserJet Pro M177fw Multifunction Printer later.
Or is there any other way to control the printer to scan without going back to my computer?

@Ashley8
With regards to the no support of the AiO remote app and the m177, this is only on the iOS and android app.
You will need to use your desktop/computer as your go to scan for the m177.
Sorry
I am an HP employee.
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Loading the laserjet pro 200 color m251 nw one sheet at a time?

How are you supposed to load the laserjet pro 200 color m251 nw one sheet at a time?

Hi Choffman,
Thank you for visiting the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
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LaserJet Pro 200 color mfp m276 Printing issues

I have had this printer for about a year now. Now it has started printing solid black lines across the page I am printing, whether it be from my computer or a fax. I can run the cleaning process from the printer and its fine for a few hours and then back to the solid black lines. It gets so bad there is more ink on the paper than white when it does this. Have tried everything I can think of to cure this to no avail. I am running hp cartridges and just plain white paper. Any ideas as to how to fix this. These lines are thick lines, just not _____ but are about 1 " wide each.
I really need help with this really soon or I will have to replace it with another brand. I use this in my office and can't have important faxes coming across with all these lines so I can't read it. I posted this Saturday and still waiting for someone to respond.

Hi @RandallRaley ,
I understand that when printing, you are getting solid black lines across the paper and now on the back of the paper. You are using HP cartridges, plain paper and have ran the cleanings with the same result. I can help you today.
Try another type of 20lb -24lb plain paper to see if you have the same results.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
Select your operating system, click next, click the link for firmware.
Try printing again.
If the issue persists, follow the steps for aligning and cleaning the toners, printing a Print Quality page, inspecting the toner for damage, checking the paper and driver settings to see if this will resolve the issue.
Troubleshooting Print Quality Issues.
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Are you getting the black lines on the Hardware Self Tests also?
Where is the printer located? (on a desk, on a enclosed shelf in desk)
What kind of paper are you using?
What is the weight of the paper?
Was there any black on the toner?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Laserjet pro 100 color mfp m175

We have a number of HP LaserJet Pro 100 Color MFP M175's in our school. They are connected to the network via ethernet cable rather than wirelessly. A number of users print to them either from a Windows XP (running service pack 2) desktop or from a Windows 7 (newly built) laptop. They were working fine for a few days and then all of a sudden they may have any of the following problems:
unsupported personality error printed at the top of a lot of pages (ie you may try and print one page but hundreds of pages come out with this error).
there may be an invalid driver error on the control panel on the printer
there may be weird alien-looking characters at the top of hundreds of blank pages
initially all of the printers had the driver installed that came with the printers, when we started getting the error, we then tried running the diagnostics doctor on the hp web site, which said all the drivers were valid. We have also tried using the universal print driver from the HP support website, but still get the problem after a few days. We can make all of the errors go away by re-installing any of the above drivers, but then the problem starts happening again after a few days. The server is Windows 2003R2 running service pack 2, we have tried installing the drivers on the server too, but they won't install. Another printer was set up this week in the school office which only has people printing from Windows 7 machines and doesn't have the error - this could be because it's too soon to happen yet, or maybe because there are no Windows XP machines printing to it? (It does print through the same server as the others) Help would be greatly appreciated, we are a school and so can't afford to be wasting lots of paper, plus this is taking up all of our time rather than fixing other issues! thanks in advance

Tammy, sounds like there could be a couple things that might cause this issue. The first of which is that the RJ45 cable you are using to connect the printer might have become corrupted. I would replace that cord and see if the issue remains.
Second, I want you to see about updating the firmware from this website :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=5076465
If that still presents issues, you can use that same website to download the more recent drivers. I would uninstall the old version you have on the computer and then open that link and install the full feature software.
Let me know how that goes and I will get right back with you!
I hope you are having a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!
-Spencer

HP LaserJet Pro 200 color M251nw can't be detected on wired network

New LaserJet Pro 200 color M251nw connects to main computer and functions. Networked computer does not recognize the this new computer. Operating system is Windows XP.
IBM Printer 12 was the printer that was replaced. I used the same USB port that the previous printer was using. Some how the new HP is not being rcognized on the network and I cannot print from the 2nd computer which is connected by the network.
Marc

New LaserJet Pro 200 color M251nw connects to main computer and functions. Networked computer does not recognize the this new computer. Operating system is Windows XP.
IBM Printer 12 was the printer that was replaced. I used the same USB port that the previous printer was using. Some how the new HP is not being rcognized on the network and I cannot print from the 2nd computer which is connected by the network.
Marc

Want to print remotely to my HP LaserJet Pro 100 color MFP M175nw

Hello! I have a
HP LaserJet Pro 100 color MFP M175nw printer in my office. It is connected to my wifi network from the office and i can use it from several laptops from office with no issue.
Now i want to be able to print and scan papers from my home pc also which is connected to my home wifi network.
I found there it is possible to print pages over internet. Except hpeprint option, how can i add printer from office to printer list from my home pc.
Please help me.
Thanks!

Hi Tolick,
Thank you becoming a member of the HP Support community. I understand that you have an HP Laserjet 100 at your office and you would like to be able to print to it when you are at home.
Super_Dave is correct with the solution he gave you. I just wonder if you have set up the ePrint feature of your Laserjet yet and customized the ePrint email address? If you have then using the ePrint software that you installed on your laptop should allow you to print to your office printer from home. The instructions on how to do this are in the HP ePrint Software User Guide on page 16 in the section titled "Use HP ePrint (Windows)".
If you haven't set up the ePrint feature of the printer I have included a two documents for your reference. The first one is how to get the claim code and the second is how to setup the customized ePrint email address. This may the step that is missing to make the ePrint software work for you.
HP ePrint Software User Guide
Getting the Printer Claim Code
Setting Up a Custom Email Address for ePrint
Regards,
Happytohelp01
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HELP! My HP LaserJet Pro 400 color MFP M475dn printer will NOT print!!!!

HP LaserJet Pro 400 color MFP M475dn- CE863A
Printer is on a network and can connect to multiple computers that include: Mac OS X, Windows 7, and Windows XP.
When I try to print from my iMac, the printer queue says "The printer is not connected". When we try to print from the Windows computers, it just sits there in the queue and doesn't print. When I go over to the printer itself and try to print either a demo page or a supplies page directly from it, it says on the screen that is printed it but nothing happens. It doesn't hum or anything! The port where the network cable is connected is lit green which HP says that means that the network cable is connected. We have had this printer for a year now and something like this has never happened.
I haven't switched any software or anything before this happened. It was working fine on Saturday when we were using it, but when we came into work today, it just decided it would stop printing!
I am stumped! I tried 'pinging' the printer's IP address from my iMac and it pings just fine. Does anyone have any tips?
(I tried doing the obvious too- like turning the printer on and off and shutting the computers down- and nothing!)
This question was solved.
View Solution.

Okay, so I'm feeling slightly stupid right now. I decided I would shut the printer down for about an hour to see if that was it and what do you know- it was! I had shut it off a few times before but I guess it just wasn't long enough. What a pain!
Thank you to anyone who took the time to read this! Sorry to waste anyone's time!!

HP LaserJet Pro CM1415fnw color MFP printing & scanning problems

Ever since I purchased this multifunction color printer, it has been unreliable. My Mac Mini running the latest OS (currently Mavericks OX 10.9.2) will be printing and scanning fine, and then at some point it can't find the scanner, the printing slows to an amazing crawl, and then the printing stops altogether. I have repeatedly attempted to set up the printer under Preferences and have installed the latest drivers from the HP website. When that works, it's a short-term fix; eventually, the bugs come back. The darn thing won't scan or print again, and I'm pretty fed up. I paid a premium price for a premium color multifunction printer for my home, and it has been nothing but a problem. Help!

Hello StoopBoy,
Welcome to the HP Support Forums.
I see that you have an HP LaserJet Pro CM1415fnw color MFP being operated on a Mac 10.9.2. The CM1415fnw will not maintain a continual connection to the computer displaying errors and very slow printing. Since you have done a great job already troubleshooting the issue some of the steps I suggest will have already been done by yourself.
I suggest you take these steps to help resolve the issue:
1. Reset the Printing Systems by following this Apple Document: Mac OS X: How to reset the printing system.
2. Uninstall the HP LaserJet Pro CM1415fnw color MFP with this HP document: Uninstall HP printer software.
3. Repair disk permissions on the Mac.
4. Check for and install any and all updates on the Mac.
5. Downlaod and Install the printer HP LaserJet Pro CM1415fnw color MFP software.
I hope this helps and will allow you to have more continual functionality with your Laserjet.
Thanks,
JERENDS
I work on behalf of HP
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HP LaserJet Pro 400 color MFP M475

Hi
I've a HP LaserJet Pro 400 color MFP m475dw that is often offline. This is the first problem.
Anyway, I've been trying to install the software from yestarday but it's impossible becouse the install program stays at 99% for a long time and than a fatal error message cames:"due to the lomg time ....."
I cannot print, scan or fax anything.
It's real bothersome.
Can anyone help me?
Thx

@ammarch
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

HP Laserjet Pro 100 Color MFP M175nw Print missing/faded down centre of every page

HP Laserjet Pro 100 Color MFP M175nw. Operating on Windows 7 from my laptop wirelessly. Just bought this new a few day's ago and each page of print has about 20mm wide streak missing print running down the centre. what can I do to correct this problem? I have tried printing a cleaning page a couple of times and calibrating color from the Print Quality Menu also a couple of times but this has made no difference. I'm using a Premium quality paper for use in laserjet printer's. Could someone please advise me what I can do. Thanks in anticipation.
This question was solved.
View Solution.

Hi Watcher35,
I see that the new Laserjet Pro 100 MFP M175NW is missing print down the center of the pages, you have ran cleaning and color calibration but the issue is not resolved.
Would this be an accurate example of the issue: but with the "Bb" would be completely missing?
This HP document: Resolving Print Quality Issues may take you though some of the same steps you have already done, I suggest not skipping any steps.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP LaserJet Pro 200 Color MFP M276nw scan to mail with google.

hello,
i got a HP LaserJet Pro 200 Color MFP M276nw printer. and i want to use the scan to mail feature.
But when i am setting up my google account as head account where the printer should send the mails from it doesn't work. i don't get the scan's into my mail. does somebody got a user guide for me how it is done and with the settings i have to use?

Hi @dennieboy96 ,
I see by your post that you would like to setup the scan to email. I would like to help.
Are you trying to setup the scan to email from the printer or from the HP Software?
I have included both documents.
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro C1415fn color MFP - fax won't work

I have a LaserJet Pro CM1415fn color MFP on a Windows 7 64-bit laptop. I've been using the printer for two years now.
At the moment the fax function only works if I use it manually (i.e. if I place a sheet of paper on the scanner, select the "Fax" button on the printer touch pad and dial the number). However, if I want to send a fax via the PC interface, it won't work.
For example, if I open a PDF, click on "Print" and select "HP LaserJet Professional CM 1410 Series Fax", nothing happens -- no window/interface will open. If I select "HP Send Fax" or "HP Fax Setup Wizard" from the program menu, nothing happens.
I've always been sending faxes this way and I just don't know what happened... Can anyone please help?
Thanks in advance!
Claudia

Hi @Clabee ,
I see that you can't fax from the PC anymore. I can help you with this.
If this just recently happened, I would do a System Restore back to when everything was working properly.
System Restore for Windows 7.
If you would prefer not to do the System Restore, uninstall and reinstall the printer software. It might become corrupted.
Here are the steps to run the uninstall from the computer or the CD.
To uninstall from program files:
Touch the Windows key and the E key to access the computer window.
Select the C drive.
Select program files or program files x86.
Open the HP and printer name folder.
Select uninstall.
Uninstall the software from the CD:
Touch the Windows key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
Disable all the start up programs and temporarily turn off the Antivirus Software. How to use MSCONFIG .
Click on the start up tab and click disable all.
Download, save and install the latest drivers.
HP LaserJet Pro CM1415fnw Color Multifunction Printer Drivers.
Test the printer and try sending a fax again from the PC.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 100 color MFP M175nw unable to communicate with product

Hi guys,
I've had a HP LaserJet Pro 100 color MFP M175nw for 12months now and it has worked great over my wireless network. I recently upgraded from router from a 5 year old single band router to a late model dualband wireless N router.
Since i did this my HP LaserJet Pro 100 color MFP M175nw was unable to reconnect to my new network.
I have uninstalled the drivers and have tried reinstalling the drivers but each time (after I select Connect the Product/Coonect through wireless network, have tried both Yes retrieve the wirelss settings on my computer and No I will enter the wirelss settings manually) but no matter which I select the printer is installed successfully but then gets stuck at 15% and says cannont communicate with the product.
I have disabled my firewall during the installation and have only used the USB cable when the installation has asked me to do so.
The printer is visible in control panel but each time I do a test print or send something to the printer in the sys tray the print job is shown but nothing ever happens.
The installation will work fine if I install it via the directly connect to the computer using USB option.
If I do a test print fromt he printer itself by going into the network setting, network test it prints a page that says:
Wireless On Pass
Wirelss Working Pass
Network Name SSID Found Fail
Security Fail
Your HP printer cannot find your wirelss router. The WPA authentification method on your HP has changed fromt he default setting.
Is there anyway I can edit the SSID network name and password without having to do this install process?
This is really frustrating. Just spent 3 hours with HP support which got me know where (they were reading the script the supplied me) and then when I rebooted and went to go back to online chat support the website tells me their support is only available during business hours!
Any help would be great

OK time to back up totally. I need to make sure you are following the instructions in the user guide to install this printer. Please start from scratch by uninstalling all software from your computer and outline every step to make sure it is correct.
You have to use the USB cable to set up the wireless connection.
Go here for the User Guide and all installation info. Get your drivers and troubleshooting info here too.
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=5076465
The reason we have to start over is that you started the software installation when you changed your router. You don't have to do this, but now we do.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Color LaserJet Pro MFP M176n installed but not printing

Hello Everyone,
I have problem with my printer Color LaserJet Pro MFP M176n.
at thebegining i try to install it buteverytime i run the installer it give me HP Installer error, so i installed the Microsoft Net Framework 3.5 and run the install and it was working perfict, i install the driver on USB cable and after it show me successfull and print test page and finish, so i click print test page and in printer and fax the printer M176n Show 1 printing job and then 0 but no print came out i try again same, i remove the cable and plug it again the printer is responding perfictly but still not printing i check the scanner and its working fine but only the printing is not, so i try to install it through network and it was sccessfully installed with IP but when i print, still the same 1 printing Job but nothing came out of the printer when it came 0 printing job.
Please help......
- Windows is windows XP 32bit
- Printer name Color LaserJet Pro MFP M176n PCLms
Thanks
I did try to use Scan Doctor, the printer didnt print at the first check but when it ask forenternal print test page it printed then it ask me toif it print of not and i click yes it print in enternal print so it ask me to remove and reinstall so i did 2 to 3 times and still same will not print but when run Scan doctor it will print on enternal print .....
Wael Hilal

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
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HP LaserJet Pro M476dn

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