HP LaserJet Pro MFP M125nw Driver Setup Error - Please Help - I can't Use My Printer

Hi,
I have just bought a new HP LaserJet Pro MFP M125nw Printer. But I can not install it. I can't use it, even one page written document.
This is the error when setup appears:
Please help me...

Hi @NafirKeyh ,
I see that you are experiencing issues installing the printer on Windows 7. I would really like to be able to help you resolve this issue.
Try these steps to see if it will resolve the issue. Disabling the Startup programs and temporarily turn off the Antivirus Software should prevent any interference during the installation.
Fatal Error 'Error 1603. A fatal error occurred during installation' (MSI Error 1603) Displays Durin...
How is the printer going to be connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

HP Laserjet PRO MFP M125nw; Wireless Driver installation problem in Win 8.1

Product name : HP Laserjet PRO MFP M125nw, product nr CZ173A
US Operating system: Dual Boot:   Win Vista home premium (32 bit) / Win 8.1 pro (32 bit)
The printer was installed under Vista in September 2014 and was and still is wireless printing and scanning without a problem.
Recently I tried to install the printer (wireless) under Win 8.1 and I downloaded the latest Full Feature software from HP.nl.
During installation the software installation package could not find the printer and installation was aborted.
I ran the printer self test / Configuration. The network Info and product info sheets were without errors. A ping to the IP address of the printer was without a loss. The firewall indicated that HP software is accepted.
Off course I read everything on HP about this problem I followed every advice and repeatedly gave it a try. I even installed the usb cable solution ( USB was working ok) followed by your change connection instructions, but all in vain.
To my surprise HP was able to find my printer when I checked on http:// www.hp.com/cgi-bin/hpsupport/index.pl. However the printer was found in my local network as a HP Laserjet Pro M1132 multifunctional printer with product nr stars 3NW-01 which is not correct, however the found serie nr. of CNB7G3RC78 was correct.
The print and scan doctor made some changes to the software and after that I was able to print wirelessly, however the Scan doctor button did not react at all and using the program was not possible further. Starting the program again gave the same result.
Conclusion:       In Vista: HP wireless print and HP wireless Scan is working fine
                        In Win 8.1: HP wireless print is OK, HP wireless Scan cannot be installed !????
                        In Win 8.1: Windows Printer driver and Win Fax& Scan driver both wireless working ok
Remark: Reading the display is difficult in dim lit areas. The on / off button is brightly lit and this light should be used to enlighten the display instead.
A solution for the scanning problem would be appreciated.
Kind regards
JWAH

Hi @JWAH , and welcome to the HP Forums!
I understand you're experiencing driver issues. I'd like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP LaserJet Pro MFP M125/126 Series Full Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Scanning hp laserjet pro mfp m125nw macos 10.9.4

Hi guys!
I've just bought a new hp laserjet pro mfp m125nw and I can't scan from the HP Utility tool. Although there are no problems to scan from the Preview prog as well as from scanner program from Printers&Scans (in Sys. preferences).
Thank you for your help!
Here is the error message:
rocess: HP Utility [543]
Path: /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility
Identifier: com.hp.printerutility
Version: 5.17.0 (5.17.0.1257)
Build Info: Unknown-1257~1257
Code Type: X86-64 (Native)
Parent Process: launchd [142]
Responsible: HP Utility [543]
User ID: 501
Date/Time: 2014-09-10 10:59:02.231 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: A158FA0E-7211-6609-FBAE-F7D91A0DB9D0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
VM Regions Near 0x50:
-->
__TEXT 0000000100000000-000000010003f000 [ 252K] r-x/rwx SM=COW /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libdispatch.dylib 0x00007fff8ae56eeb dispatch_async_f + 3
1 com.hp.utility.ScanShortcutsManager 0x000000010aa8512f 0x10aa82000 + 12591
2 com.hp.utility.ScanShortcutsManager 0x000000010aa846c9 0x10aa82000 + 9929
3 com.hp.printerutility 0x0000000100011a40 0x100000000 + 72256
4 com.hp.printerutility 0x000000010000d3ef 0x100000000 + 54255
5 com.hp.printerutility 0x0000000100015de4 0x100000000 + 89572
6 com.apple.AppKit 0x00007fff8cd19a58 -[NSWindow sendEvent:] + 11296
7 com.apple.AppKit 0x00007fff8ccb85d4 -[NSApplication sendEvent:] + 2021
8 com.apple.AppKit 0x00007fff8cb089f9 -[NSApplication run] + 646
9 com.apple.AppKit 0x00007fff8caf3783 NSApplicationMain + 940
10 com.hp.printerutility 0x0000000100001d28 0x100000000 + 7464
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff97066662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8ae56421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8ae56136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff97061a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff97060d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93e7cf15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93e7c539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93e7be75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8baa3adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6 com.apple.Foundation 0x00007fff8bb8c4aa -[NSRunLoop(NSRunLoop) run] + 74
7 com.hp.printerutility 0x00000001000262f0 0x100000000 + 156400
8 com.apple.Foundation 0x00007fff8baa176b __NSThread__main__ + 1318
9 libsystem_pthread.dylib 0x00007fff8e10d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff8e10d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff8e111fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff97061a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff97060d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93e7cf15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93e7c539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93e7be75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8baa3adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6 com.hp.printerutility.selection.dmf 0x0000000100cc93b1 0x100cc3000 + 25521
7 com.apple.Foundation 0x00007fff8baa176b __NSThread__main__ + 1318
8 libsystem_pthread.dylib 0x00007fff8e10d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8e10d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8e111fc9 thread_start + 13

Hi @Lorenzetti,
I see that you are having issues scanning from the HP Utility tool. I can help you with this today.
Did you download and install the drivers?
HP LaserJet Pro MFP M125/M126/M127/M128 Series Software.
Can you scan from the HP Scan Software?
How to Scan: OS X v10.9.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint, then that is the Apple drivers. Delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try again.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro MFP M125nw

Hello All,
I have a problem using HP LaserJet Pro MFP M125nw from the network.
Printer works fine from WinXP, WinVista, and one Win7 but from some Win7 laptops it is impossible to use it.
On the issued laptops we have Win7 x64. Drivers install fine, no errors, printer status is displayed correctly, web page of the printer is available, but all printer jobs are going nowhere. Ussually without any message on the laptops nor on the printer. Sometimes with message, that job cannot be printed. Just after installation sometimes it is possible to print test page, but after laptops restart jobs are going into vanish.
Laptops and printer are connected by cable into the same switch.
I tried to find out what is the difference between config in computers with problems and the one which prints correctly but nothing seems to differ. Port has the same IP, type, data format, speed, SNMP settings.
Meanwhile I found HP Print and Scan Doctor troubleshooting software. I tested the printer connection - works fine, test page printed, but after it printing from WordPad go into vanish as previously?
Any suggestions... Please?
Kind regards
Gabriel

Hi GabrielG,
Thanks for providing that information.
Restart the printer.
Temporarily turn off any Firewalls, then test the printer again.
Are you using your own manual Static IP address or the one that was assigned to the printer?
Did you try connecting the Ethernet cable directly to the router and run the Add Printer Wizard and try printing again on the Computers that weren't printing?
I would try restoring the printer defaults if you are using your own manual IP.
Use the assigned IPv4 address and run the add printer wizard to test the non printing computers. Just to rule out a network issue.
Print a configuration page to get the printer's IPv4 address.
Printing a Configuration Report.
Try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer)
Did it load the page?
Find out what the computer is showing for the printer's IP by doing the following:
Go to Start, Devices and Printers, right click the printer, go to Printer Properties, select Ports tab, click Configure Port.
If they don't match then close the configure port window and click Create a Port and follow the wizard.
Type in the proper IPv4 address.
Make sure the printer is online.
Did they match?
If you created the new IP, test the printer or continue to the next step please.
Check the IPv4 address on the computer.
Go to Start, type run in the search box, type in cmd, then type ipconfig.
Check the IPv4 address.
Now check the IPv4 address for the printer.
Do the first 3 sets of numbers match?
Try and ping the printer.
In the same window, type ping printers IP address (space between ping and IP address)
What are the results?
Connect the printer by a USB cable and test the printer on the non working computers if the issue persists. This way we can rule out a network or software issue. Something might be interfering on the computer with the printing.
Are the computers setup for Admin Rights?
Let me know the outcome.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet PRO MFP M125nw; scanner is not located wirelessly

Product name: HP Laserjet PRO MFP M125nw
Operating system: Windows 8.1 64 bit
This is a new MFP that I installed today. The printer works fine wirelessly but the scanner is not located wirelessly - it is found only with the USB connection. I get the following error message when I try to use the scanner wirelessly:
'The HP LJ M125126 Scan was not found'.
I have done the following to troubleshoot:
Uninstalled and reinstalled from the CD.
Uninstalled and re-installed the full drivers from the HP website.
Also tried the HP print and scan doctor. This says the full software solution is not installed on this computer and asks me to install the full soft ware solution which i had already done - step 2 - prior to using the scan doctor. I still keep getting the same error message.
I would be most grateful for your help please.
Many thanks.
Kind regards
SSUN

Hi @SSUN ,
I see that you are unable to scan over the wireless network, but you can scan by a USB connection. I would like to help.
Since you can scan by a USB connection, the software and drivers should be installed properly. There shouldn't be any issues with the Wia either.
Temporarily turn off the Antivirus Software. Just to make sure it isn't interfering.
If you are still having issues then check that the scanning ports on the router to make sure that they are open. You can contact the router company to check and open these ports 9220/9500/427 on the router.
What scanning software are you using?
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro MFP m125nw Scan Software for Windows XP

Hello,
May I kindly ask if there is a download location for the HP Scan Software for the HP LaserJet Pro MFP m125nw as the unit didn't come with a CD.
On the product page there is a driver listed for Windows XP, but the actual Software is not available for download.
Product Page:
http://support.hp.com/es-es/product/HP-LaserJet-Pro-MFP-M125-series/5396664/model/5303404/solutions
Product manual:
http://h10032.www1.hp.com/ctg/Manual/c03628466
Many thanks.
Best regards,
Ryan
This question was solved.
View Solution.

Hi Ryan,
Downlaod and install the full feature software below, that include the HP Scan software as part of the package:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-124819-4&cc=us&dlc=en&lc=en...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP LaserJet Pro MFP M225dw SMTP serwer error

Hello
I have problem with scannig to email from me new HP LaserJet Pro MFP M225dw, i configured everything and it worked i scanned and meiled a test scan. After 2-3 h i tryed to scan a new document and got error that me SMTP servers don't respond. I checked me SMTP server and he was working, i tryed to scan to meil from 3 others prienters a Canon, Xerox and another HP and it worked but on M225dw i got still error. I restarted the prnter and it worked for 1-2h but again i got the same error from printer, it told employes to reset prienter when they will have problem but this is not a solution. HP LaserJet Pro MFP M225dw is connected by ethernet cable, i can ping she the whole time, no pings droped, no problems with connection, i can prient normaly whe she gots SMTP error. PLZ help.

Hi @Joscelin ,
I see that you are experiencing intermittent issues when scanning to email. I would like to help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
What email client are you using?
Are you getting a 3 digit error code?
I would setup a Static IP address for the printer and set the DNS, to see if this help resolve this issue.
Print a configuration page to get the printer's IPv4 address.
Go to Setup, Reports, Configuration Report.
Type the IP address into your web browser's address bar, to access the printer's Embedded Web Server.
Click on the Networking tab.
Select IPv4 Configuration on the left side of the window.
Enter the values from the Configuration Page.
Then on the left side of the window, select Network Configuration and enter the following:
Preferred DNS Address: 209.244.0.3
Alternate DNS Address:209.244.0.4
Apply the settings.
Try and scan to email again.
If you are still having issues, set up the Scan to Email account again. I have provided the manual with the steps to complete this on page 50. LaserJet Pro MFP M225, M226.
Test the scan to email.
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro MFP M125A " A Fatal Error Occured Preventing Product Use" on Window XP SP3

Dear Friends,
I really need your help on this issues, recently company that i been working buy 19 Unit of HP Laserjet Pro MFP M125A printer to be install at our 19 branches. All of our branches is using Window XP SP3 and the spec is exceed the minimum requirement stated at the box of the HP Printers which means by rights, it should be no problems.
However, I sent and setup the printer at 4 branches only 1 is a success. others 3 centre is showing the same errors which is A Fatal Error Occured Preventing Product Use. I been trying to install using original CD provided by HP and driver provided at HP Support also given the same errors. The 1 Centre that OK PC spec is almost the same as the others 3 and all using default programs and software. So i dont knows what really is the problem.
This is the things i have done in hoping to successfully install the driver but WITH NO SUCCESS:
Clear temp file, disk cleanup, defragment disk and restart PC.
Reinstall Windows SP3 and restart PC.
Install basic driver only and using control panel > device and printer > add printer (Select Driver Manually). (See Pic Below)
Repair windows using original windows XP SP3 CD.
Re-Check for USB.INF file.
Repair Registry with reg cure.
Uninstall USB support and etc (Google), then re-install the printers.
Uninstall Antivirus, disable all startup and services.
Install using FULL DRIVER, BASIC DRIVER AND DRIVER MANUAL.
Sometime when running the installer, it will prompt the below error signature and HP installer will loading quite long and then crash, but others PC don't have this errors, it straight away to the installation menu until DETECTING PRINTER until 99% and shows errors "A Fatal Error Occured Preventing Product Use".
It seems that almost everythings i try cannot make the printer driver to be install. However, the SCAN driver is install successfully. Currently the printer only can PHOTOCOPY AND SCAN, without being able to print.
Please anyone which facing similiar issues to HELP ME. anythings i can do, to install the printer DRIVER.
THANKS!

Hi @gendit ,
I see that you are having issues installing several Laserjet Pro MFP M125A printers on several Windows XP computers. You are getting "A Fatal Error Occured Preventing Product Use". I can help you with this.
What version of .NetFrameworks do you have? Check Your DOTNET.
You might have to run the Windows Updates. I would update the .Netframeworks to 4.0.
I believe HP software piggy backs Internet Explorer. Should have at least Internet Explorer 6.0.
Please try these steps, most likely the wrong driver is getting installed, giving you the Fatal error.
Disconnect the USB cable.
Uninstall the printer software from the CD.
Run the software again, immediately after connecting the USB cable, follow this document to update the driver before it errors out again. A Fatal Error Displays During Software Installation.
If the issue persists, here is a document with some different steps to try.
A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows.
Please provide in detail the results if you are still having issues.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro MFP M127fn Network Setup on XP

Got 4 xp and 1 Win 7 machine on a TP link Archer D7. Trying to install a HP LaserJet Pro MFP M127fn to be shared over the network. On 1 xp machine (an HP) the install program crashed. Another the printer is not recognized and can't find any way to manually install drivers for that situation. The xp machines can't find the printer on the network. I can't find the default path.

Your post is confusing since it does not tell us if the printer is working on any of the machines and also you do not tell us if you just want printing or other functions from each computer. If you just want printing and you know the ip address of the printer, just use the add printer function on each machine and then the create port and in the drop down choose standard tcp/ip printer and then follow the prompts. You can download the basic driver from the link below which should work on all the machines when you get to the makers screen and you will just choose have disk and then browse to the location of the downloaded driver. When you go to the link click on the basic driver tab on the left and then download the 15 meg driver. http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-Pro-MFP-M127-series/5396666/model/5303415#Z7_3054ICK0KGTE30AQO5O3KA30R1

LaserJet Pro MFP M225dw driver not available for Mac OS10.4.11

I can print by connecting the printer to the computer with USB connector. But without the driver, the printer is seen by the computer as a generic postscript printer; and the printer's special attributes such as 2-sided printing is not made available. Is there any alternative driver that may be used for this combination, please?

Hi @ayame ,
I see by your post that you are looking for the drivers for 10.4.11. I would like to help.
Unfortunately the only drivers available from HP are from 10.7 and higher.
HP LaserJet Pro MFP M225dw Drivers.
You have to update the Mac to use the Full HP Software drivers.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Late 2013 imac 27" bootcamp install of win 8.1 pro, boot camp driver setup errors out

I installed windows 8 pro via boot camp. then once the win8 install completed the boot amp driver setup began automaticly. it errored out at some point with the below error
Boot Camp Install completed
he installer incountered errors before the boot camp could be completed.
To retry these operations at a later time please run the installer again.
What is this error? It does not give me anything to go on. it seems like most of the drivers were installed fully, but there is still a divce under device manager that is not installed completely. Also, I don't have the boot camp icon in my system trey in the bottom right corner of my screen.
Any help will be greatly appreciated.
Best

manually dl the drivers from here and install them
http://support.apple.com/kb/ht5634

HP Laserjet pro mfp m125nw not printing on windows 7

I have attempting to install this printer on my Windows 7 PC both as a wireless printer and as a straight USB connection .
with wireless turned off.
Although the implementation always appears to execute successfully I am not able to print from the PC.
No errors are displayed and when doing a test print the print output appears for a split second in the printer's print queue and almost immediately is deleted and disappears.
I have turned the firewalls off (Norton 360 and Windows Defender) while doing all this but still no success.
I have run a variety of printer diagnostics (Windows Fixit, HP Print and Scan Doctor) and they all indicate everything is setup correctly.
I then attempted to install on a 2nd PC with Windows 8. This successfully installed 1st time and have now installed both as a wireless networked printer and as a USB standalone connection and everything works fine without any problems.
I don't understand why I can't successfully install on my PC with Windows 7 - in particular as a standalone USB connection.
Any ideas where I'm going wrong?

Hi @DavidJS ,
I see that you are experiencing issues printing from the Windows 7 computer over a wireless connection and USB connection, but the Windows 8 computer is working. I would really like to be able to help you resolve this issue.
Clear the Spool folder and restart the Print Spooler. How to Clear Current Print Queue In Windows Vista & Windows 7.
Try printing again.
Try these steps for printing over the wireless network.
I would power cycle everything.
Turn the printer and computer off.
Disconnect the power cable on the router for 10 seconds, then reconnect the power cable again.
Turn the computer on, then the printer.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Print out a configuration page to find out what the printer's IPv4 address is.
Check the port showing on the computer, to make sure it matches.
From Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
Click on configure port to view the IP address.
If the IP address doesn't match then create a new port with the new IP address.
Close the configure port window.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IP address for the printer.
Make sure the printer is online.
Test the printer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Envy 5640 - Windows Vista Driver Installation Error - Please Help

Hi
Having problems installing the supplied (and downloaded) driver for our new HP Envy 5640 on my daughters Sony Vaio running Vista.
The printer is up and running and working perfectly on our iOS and OSX Mac devices.
The PC can see and communicate with the Printer.
But when I go to install the supplied (and the downloaded) driver/software it comes up with the following error:
<<
Install Failed
The software required for your printer could not be installed.
For more information click the Details button below.
DETAILS...
The unsuccessfull instalation will be cleaned up, and then you will be guided through searching for and applying a solution to this issue.
>>
Then when DETAILS... button pressed:
<<
Installation Error
Key not valid for use is specified state.
>>
I haven't entered a key, nor a state? I'm in the UK.
Any ideas?
Thanks in advance
Dave

Hello there! Welcome to the forums @Stodgy70
I understand you're facing troubles when installing your Envy 5640 on a Windows Vista system.
After researching the error you're receiving, I would suggest creating a new User Account on the computer and ensuring it has Administrator Privileges, and trying the installation again from there.
Here is the direct link for you to download and install the printer on Windows Vista:
HP ENVY 5640 e-All-in-One Printer series Full Feature Software and Drivers
Please let me know the results, have a great weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hi, I can't connect to itune error 11556 please help i can't use my iphone

i was syncing for my iphone to use the new ios5 but i can't connect i get this error #11556 so now i can't use my iphone i need to syn anyone plseae help thank you chino10458

wifi is wifi, and business hub means very little.. this is area for time capsule discussion.. but the standard measures apply.
1. Set wireless name (SSID) to a name that is short, no spaces and pure alphanumeric. Eg your Business Hub call wireless BH. There is no need for names longer than that.
2. Set wireless channel for 2.4ghz to 11 or 6 or 1. Please test in that order. In Eurozone you can add 13 or use it instead of 11. They are the only 3 non-overlapping channels.
3. Use no security to test.. of course this is unsafe long term.. so this is to test for a few minutes only.
The only security that should be used with N wireless is WPA2 TKIP-AES .. it can be named several different things ie in Apple routers it is WPA2 personal. Use a passkey of 10-20 characters.. more if you are paranoid, mix of upper and lower case + numerics.. so pure alphanumeric.
4. If it fails set the mode to G wireless. It is more consistent standard.
If it still fails buy an Apple router and use that as WAP.

LaserJet Pro MFP M125nw again Refusing to print Documents

Hi Gemini, Good to hear from you again. I have found that applications that either didn't work after the upgrade or were un-installed by it could all be made good by re-installing the application. The only exceptions are the LaserJet and Photoviewer, the latter being nowhere to be seen! For the LaserJet I downloaded and reinstalled the software from the HP site (can't remember whether I un-installed the software direcly or not before hand - life has been hectic for days getting everything to work) and also updated the printer firmware. When the problem first occured in May I surmised that a Microsoft update was the cause of the problem (confirmed by your solution) and so it's happened again after this upgrade! What I don't understand is why some things print and others don't as I have zero expertise in the encoding methods used by the applications for printing. Even some text prints work - from Notepad, the test print from the software installation and diagnostics from HP AiO software. The test print from Devices and Printers does not work. The results from both my laptops are identical (ASUS G73 and Lenovo E440), both on Win 10 Pro. Incidentally the Microsoft forum was unable to help last time and I don't hold out much hope from them this time. All the best.

Help!!! The problem I posted back in May and which Gemini02 skillfully resolved has now returned. All was well with printing from my two Windows 7 laptops (one on Pro, the other on Ultimate) but on updating both within the last two days to Windows 10 Pro then wham! The symptoms are exactly as before: 1. WordPerfect X7 (the latest version) and QuatroPro X7 will print a document containing a picture (say clipart), but not if it contains any typed text. 2. Excel 2010 similarly, but Word 2010 will not print anything. Neither will WordPad. 3. Notepad prints text! 4. Lotus 1-2-3 Release 9 and Lotus WordPro print a picture but not text. 5. Acrobat Reader will print any .pdf document. 6. The scanner works fine, and so does printing to a Canon InkJet. Both printers are on Wi-Fi. The solution proposed by Gemini02 was to set User Account Control to "Never notify" and this worked fine until Windows 10...... Does anyone have any other solution? My guess is that it is embedded somewhere in security tied in with the different transmission methods of the different programs and document types. Many thanks in anticipation!

HP LaserJet Pro MFP M125nw Driver Setup Error - Please Help - I can't Use My Printer

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