HP LaserJet Pro MFP M225dw SMTP serwer error

Hello
I have problem with scannig to email from me new HP LaserJet Pro MFP M225dw, i configured everything and it worked i scanned and meiled a test scan. After 2-3 h i tryed to scan a new document and got error that me SMTP servers don't respond. I checked me SMTP server and he was working, i tryed to scan to meil from 3 others prienters a Canon, Xerox and another HP and it worked but on M225dw i got still error. I restarted the prnter and it worked for 1-2h but again i got the same error from printer, it told employes to reset prienter when they will have problem but this is not a solution. HP LaserJet Pro MFP M225dw is connected by ethernet cable, i can ping she the whole time, no pings droped, no problems with connection, i can prient normaly whe she gots SMTP error. PLZ help.

Hi @Joscelin ,
I see that you are experiencing intermittent issues when scanning to email. I would like to help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
What email client are you using?
Are you getting a 3 digit error code?
I would setup a Static IP address for the printer and set the DNS, to see if this help resolve this issue.
Print a configuration page to get the printer's IPv4 address.
Go to Setup, Reports, Configuration Report.
Type the IP address into your web browser's address bar, to access the printer's Embedded Web Server.
Click on the Networking tab.
Select IPv4 Configuration on the left side of the window.
Enter the values from the Configuration Page.
Then on the left side of the window, select Network Configuration and enter the following:
Preferred DNS Address: 209.244.0.3
Alternate DNS Address:209.244.0.4
Apply the settings.
Try and scan to email again.
If you are still having issues, set up the Scan to Email account again. I have provided the manual with the steps to complete this on page 50. LaserJet Pro MFP M225, M226.
Test the scan to email.
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

Can't receive faxes on LaserJet Pro MFP M225dw, but I can send with no problem

My new LaserJet Pro M225dw can send faxes but not receive. I have seen other posts on this forum regarding this issue but none of the answers have resolved my issue. I am copying the questions the responder in other posts has asked. What type of connection do you have? (Analogue, DSL, Cable Modem) Cable Modem
Are you using a filter? No, directly into wall jack
Are you using the 2 wire fax cable? Yes
Do you have distinctive ring set up on the line? I dont know what this is, chose "No" during setup
Is there any voice mail set up? Yes
Do you have a answering machine? (Where is it connected to) No
Where is the fax cable connected to? (modem, wall jack) Wall jack
Is there a phone also connected the printer? Yes How is the printer connected? (USB/Ethernet/Wireless) USB What operating system are you using? Windows 7, 64 bit Thank you in advance for your help!

Hey , Welcome to the HP Support Forum. I understand you're unable to receive faxes on your HP LaserJet Pro MFP M225dw. I would like to assist you with this. Thanks for the comprehensive run-down on your setup - that helps a lot. With cable internet connections sometimes a filter is required for the fax receiving function to work, yet, I do have some suggestions you can try in troubleshooting the issue. Firstly, I recommend you adjust your fax speed to slow: Touch the wrench/Setup buttonSelect Fax SetupSelect Fax SpeedChoose slow(User Guide, p. 129) Additionally, I recommend clicking on your printer's icon on your PC desktop and running the fax test portion of the fax wizard to determine if there's another factor contributing to the receive failure. You might find this article helpful as well. Please let me know the result of your troubleshooting by responding to this post. Have a great day,

LaserJet Pro MFP M225dw driver not available for Mac OS10.4.11

I can print by connecting the printer to the computer with USB connector. But without the driver, the printer is seen by the computer as a generic postscript printer; and the printer's special attributes such as 2-sided printing is not made available. Is there any alternative driver that may be used for this combination, please?

Hi @ayame ,
I see by your post that you are looking for the drivers for 10.4.11. I would like to help.
Unfortunately the only drivers available from HP are from 10.7 and higher.
HP LaserJet Pro MFP M225dw Drivers.
You have to update the Mac to use the Full HP Software drivers.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro MFP M125A " A Fatal Error Occured Preventing Product Use" on Window XP SP3

Dear Friends,
I really need your help on this issues, recently company that i been working buy 19 Unit of HP Laserjet Pro MFP M125A printer to be install at our 19 branches. All of our branches is using Window XP SP3 and the spec is exceed the minimum requirement stated at the box of the HP Printers which means by rights, it should be no problems.
However, I sent and setup the printer at 4 branches only 1 is a success. others 3 centre is showing the same errors which is A Fatal Error Occured Preventing Product Use. I been trying to install using original CD provided by HP and driver provided at HP Support also given the same errors. The 1 Centre that OK PC spec is almost the same as the others 3 and all using default programs and software. So i dont knows what really is the problem.
This is the things i have done in hoping to successfully install the driver but WITH NO SUCCESS:
Clear temp file, disk cleanup, defragment disk and restart PC.
Reinstall Windows SP3 and restart PC.
Install basic driver only and using control panel > device and printer > add printer (Select Driver Manually). (See Pic Below)
Repair windows using original windows XP SP3 CD.
Re-Check for USB.INF file.
Repair Registry with reg cure.
Uninstall USB support and etc (Google), then re-install the printers.
Uninstall Antivirus, disable all startup and services.
Install using FULL DRIVER, BASIC DRIVER AND DRIVER MANUAL.
Sometime when running the installer, it will prompt the below error signature and HP installer will loading quite long and then crash, but others PC don't have this errors, it straight away to the installation menu until DETECTING PRINTER until 99% and shows errors "A Fatal Error Occured Preventing Product Use".
It seems that almost everythings i try cannot make the printer driver to be install. However, the SCAN driver is install successfully. Currently the printer only can PHOTOCOPY AND SCAN, without being able to print.
Please anyone which facing similiar issues to HELP ME. anythings i can do, to install the printer DRIVER.
THANKS!

Hi @gendit ,
I see that you are having issues installing several Laserjet Pro MFP M125A printers on several Windows XP computers. You are getting "A Fatal Error Occured Preventing Product Use". I can help you with this.
What version of .NetFrameworks do you have? Check Your DOTNET.
You might have to run the Windows Updates. I would update the .Netframeworks to 4.0.
I believe HP software piggy backs Internet Explorer. Should have at least Internet Explorer 6.0.
Please try these steps, most likely the wrong driver is getting installed, giving you the Fatal error.
Disconnect the USB cable.
Uninstall the printer software from the CD.
Run the software again, immediately after connecting the USB cable, follow this document to update the driver before it errors out again. A Fatal Error Displays During Software Installation.
If the issue persists, here is a document with some different steps to try.
A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows.
Please provide in detail the results if you are still having issues.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro MFP M126nw printer installation error

computer display following error msg during installation of LaserJet Pro MFP M126nw printer. I havea system with intel core 2 Duo with 2 GB Ram, my Os is Window & Ultimate 32Bit.
please solve this issue as soon as possible.

Hi narin01,
I understand you are unable to install the printer software. I can help you.
Uninstall the software using the CD:
Touch the Windows Key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
Do a msconfig to turn off any startup programs that might be interfering with the installation.
Click on start, in the search box type in run, press the enter key, then type in msconfig, click OK.
Click the Services tab. Click to select the Hide All Microsoft Services check box. Click Disable All, and then click OK. Then click on the start up tab at the top. Click on disable all.
Reboot the computer.
Temporarily turn off any Antivirus software.
Then run the installation again. Right click on the install and select Run as Administrator.
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro MFP M125nw Driver Setup Error - Please Help - I can't Use My Printer

Hi,
I have just bought a new HP LaserJet Pro MFP M125nw Printer. But I can not install it. I can't use it, even one page written document.
This is the error when setup appears:
Please help me...

Hi @NafirKeyh ,
I see that you are experiencing issues installing the printer on Windows 7. I would really like to be able to help you resolve this issue.
Try these steps to see if it will resolve the issue. Disabling the Startup programs and temporarily turn off the Antivirus Software should prevent any interference during the installation.
Fatal Error 'Error 1603. A fatal error occurred during installation' (MSI Error 1603) Displays Durin...
How is the printer going to be connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro MFP M225dw ring volume

How can I turn off de ring sound of the fax?
This question was solved.
View Solution.

Hi,
From the printer Tap setup, then select System Setup.
Tap Volume Settings and then Ring Volume.
Select Off and press OK to confirm.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Color LaserJet Pro MFP M177fw fax to pc

I have just bought this printer and want to msend faxes to my pc. I was told by PC world that it had this function. So far I cant find it can anyone help. Many thanks

Hi ,  I would be happy to help shed some light on the issue your are having with trying to setup this Color LaserJet Pro MFP M177fw to receive your faxes on your PC.  I have looked into this further for you, and I'm pretty sure this model doesn't support receiving faxes on your PC. You can double check to make sure I haven't missed it in the COLOR LASERJET PRO MFP M177 User Guide.
I did however locate a different model, where in the manual does provide instructions on how to set this feature up but it is a black only printer. Its the LaserJet Pro MFP M225dw (again black only, no colour.)
Step 5 (Optional): Configure settings for receiving digital faxes (Windows) The product can save incoming digital faxes to a computer folder. Use the HP Digital Fax Setup Wizard to configure the settings. This feature is available only for Windows. 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click Digital Fax Setup Wizard. 3. Follow the on-screen instructions to configure the settings.  HP also has this feature available on it's HP Officejet Pro 8610/8620/8630 e-All-in-One Printers, which are Colour Inkjets. Some of the commerical products also support this feature but I'm unsure of which ones. I would really suggest contacting HP Shopping for more information on these models.  Hopefully this has answered your questions, and please let me know if there is anything else I can do to help.   Thanks,

How to print envelopes hp laser jet pro mfp m225dw

Can you please advise as to how I can print invitation style (4 3/8 x 5 2/4) envelopes on the Laser Jet Pro MFP M225dw? Also, if my template is set up for a horizontal mail merge configuration, how should the envelope be inserted into the printer?

Hey @Shaggs,
I would like to assist you today with printing on envelopes with your HP LaserJet Pro MFP M225dw.
Please refer to the document below for step by step instructions on how to load envelopes in your printers paper tray:
Loading Plain Paper and Envelopes
Once you have your envelope loaded properly, open up the program that you want to print envelopes from. Because Word seems to be the standard program that people print envelopes from I'm going to provide you with the envelope printing instructions for that specific program. Should these steps not work for you, be sure to respond to this post with your Operating System and the program that you're printing from.
What's my OS?
How to Print Envelopes from Word:
1. Open Word and click on Mailings at the top
2. Select 'Envelopes' from the top left hand side
3. An Envelopes and Labels page should now open. Enter your Delivery and Return Addresses.
4. Select 'Options' on the bottom right hand side.
5. Under the 'Envelope Options' tab ensure that your Envelope size is appropriately selected.
6. Select the 'Printing Options' tab at the top. You now need to select the appropriate Feed Method for your product.
7. Make sure that you choose the 'Face up' option.
8. Also ensure that 'Clockwise Rotation' is not selected.
9. Hit 'OK' and 'print'
Here is a video for additional instruction:
Please respond to the this post with the result of your envelope printing. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
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Color LaserJet Pro MFP M176n installed but not printing

Hello Everyone,
I have problem with my printer Color LaserJet Pro MFP M176n.
at thebegining i try to install it buteverytime i run the installer it give me HP Installer error, so i installed the Microsoft Net Framework 3.5 and run the install and it was working perfict, i install the driver on USB cable and after it show me successfull and print test page and finish, so i click print test page and in printer and fax the printer M176n Show 1 printing job and then 0 but no print came out i try again same, i remove the cable and plug it again the printer is responding perfictly but still not printing i check the scanner and its working fine but only the printing is not, so i try to install it through network and it was sccessfully installed with IP but when i print, still the same 1 printing Job but nothing came out of the printer when it came 0 printing job.
Please help......
- Windows is windows XP 32bit
- Printer name Color LaserJet Pro MFP M176n PCLms
Thanks
I did try to use Scan Doctor, the printer didnt print at the first check but when it ask forenternal print test page it printed then it ask me toif it print of not and i click yes it print in enternal print so it ask me to remove and reinstall so i did 2 to 3 times and still same will not print but when run Scan doctor it will print on enternal print .....
Wael Hilal

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP Color LaserJet Pro MFP M177fw doesn't print under user account. Windows 7 Pro x86

Dear Sirs,
We found a bug using HP CLJ Pro MFP M177fw on windows 7 pro 32-bit edition.
In our company we use custom folder to keep temporary files of all user accounts. It is C:\temp. So in the environment variables window we have user variables TEMP and TMP with the C:\temp path. System variables TEMP/TMP are the same.
After installing MFP's driver, under accounts with administrator rights we can print normally. But when we use account with user rights print doesn't work. Trying to print windows test page, we receive error message "Test page failed to print" and spooler state is clean. When we change user variables TEMP/TMP on default %USERPROFILE%\AppData\Local\Temp, we can print testpage successfully.
With older model HP CLJ Pro MFP M175 we have no trouble at our customized operating systems.
Can we hope on fixing print driver with regard to this problem?
Regards,
Evgeniy [edited personal information by moderator]

Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Color Laserjet PRO MFP M177FW Cannot connect to web services

I bought a HP Color Laserjet PRO MFP M177FW today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me.
This question was solved.
View Solution.

Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw screen frozen on hp logo and energy star icon

My HP Color LaserJet Pro MFP M177fw screen is frozen on hp logo and energy star icon. It has only printed the test page, and will not print otherwise. I have tried unplugging for 60 seconds, and even uninstalled it and reinstalled it with the latest download - still no change. None of the other icons outside the screen work either (home, help, etc.) about all i can do is turn it off and on. Also, I obviously cannot make copies etc since I cannot access any of the functions. Please help! and thanks in advance!

Hi , I read your post and see that the printer is frozen on the HP Logo and Energy Star Icon. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue. Disconnect the USB/Network/FAX and power the printer on Standalone. Check and remove any packaging material inside the printer and toner. Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord. Update the printer's firmware, make sure you run this through a USB connection. It may not detect the printer in this error state though. Software and Drivers. Select Option 2 and wait for the page to load and then select the link for firmware. I can send a private message with some another step to try.
In the forum beside your handle name just click on the envelope to view it. How is the printer connected? (USB/Ethernet/Wireless) Please let me know the outcome. Have a nice day!
Thank You.

Scanning hp laserjet pro mfp m125nw macos 10.9.4

Hi guys!
I've just bought a new hp laserjet pro mfp m125nw and I can't scan from the HP Utility tool. Although there are no problems to scan from the Preview prog as well as from scanner program from Printers&Scans (in Sys. preferences).
Thank you for your help!
Here is the error message:
rocess: HP Utility [543]
Path: /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility
Identifier: com.hp.printerutility
Version: 5.17.0 (5.17.0.1257)
Build Info: Unknown-1257~1257
Code Type: X86-64 (Native)
Parent Process: launchd [142]
Responsible: HP Utility [543]
User ID: 501
Date/Time: 2014-09-10 10:59:02.231 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: A158FA0E-7211-6609-FBAE-F7D91A0DB9D0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
VM Regions Near 0x50:
-->
__TEXT 0000000100000000-000000010003f000 [ 252K] r-x/rwx SM=COW /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libdispatch.dylib 0x00007fff8ae56eeb dispatch_async_f + 3
1 com.hp.utility.ScanShortcutsManager 0x000000010aa8512f 0x10aa82000 + 12591
2 com.hp.utility.ScanShortcutsManager 0x000000010aa846c9 0x10aa82000 + 9929
3 com.hp.printerutility 0x0000000100011a40 0x100000000 + 72256
4 com.hp.printerutility 0x000000010000d3ef 0x100000000 + 54255
5 com.hp.printerutility 0x0000000100015de4 0x100000000 + 89572
6 com.apple.AppKit 0x00007fff8cd19a58 -[NSWindow sendEvent:] + 11296
7 com.apple.AppKit 0x00007fff8ccb85d4 -[NSApplication sendEvent:] + 2021
8 com.apple.AppKit 0x00007fff8cb089f9 -[NSApplication run] + 646
9 com.apple.AppKit 0x00007fff8caf3783 NSApplicationMain + 940
10 com.hp.printerutility 0x0000000100001d28 0x100000000 + 7464
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff97066662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8ae56421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8ae56136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff97061a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff97060d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93e7cf15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93e7c539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93e7be75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8baa3adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6 com.apple.Foundation 0x00007fff8bb8c4aa -[NSRunLoop(NSRunLoop) run] + 74
7 com.hp.printerutility 0x00000001000262f0 0x100000000 + 156400
8 com.apple.Foundation 0x00007fff8baa176b __NSThread__main__ + 1318
9 libsystem_pthread.dylib 0x00007fff8e10d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff8e10d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff8e111fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff97061a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff97060d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93e7cf15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93e7c539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93e7be75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8baa3adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6 com.hp.printerutility.selection.dmf 0x0000000100cc93b1 0x100cc3000 + 25521
7 com.apple.Foundation 0x00007fff8baa176b __NSThread__main__ + 1318
8 libsystem_pthread.dylib 0x00007fff8e10d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8e10d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8e111fc9 thread_start + 13

Hi @Lorenzetti,
I see that you are having issues scanning from the HP Utility tool. I can help you with this today.
Did you download and install the drivers?
HP LaserJet Pro MFP M125/M126/M127/M128 Series Software.
Can you scan from the HP Scan Software?
How to Scan: OS X v10.9.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint, then that is the Apple drivers. Delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try again.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Can't install Color Laserjet Pro MFP M177fw

I'm having trouble installing the drivers for my new Color Laserjet Pro MFP M177fw AIO printer. I'm using a Sony Vaio VPCX118LG running Windows 7. I initially successfully installed the software from the disk provided some weeks ago, and had the printer running satisfactorily. About 3 weeks ago, I attempted unsuccessfully to install Office 2013 on the 32 system, and finally gave up trying and went back to Office 2010. Since about that time, I've been unable to use either of my M177s (I have two printers in my two offices in different cities; the one in Sydnay is working fine with my HP Pavilion desktop up there, but now won't work with my laptop, as won't the other identical printer in Canberra). I've tried uninstalling the software (using the Uninstall utility on the disk provided with the printer) and reinstalling. The install process seems to be proceeding normally but at about 99% complete stops with a message about a "Fatal Error". When monitoring the process using the Windows dialogue, the failure appears to coincide withthe installation of the last driver (after the Scan, Fax, USB Printer, etc...the one called, "HP Color Laserjet Pro MFP m177fw"). I've tried downloading the installation files and drivers from the HP website and installing from the disk provided, but neither method works. Can someone there offer any help, please? Claude

Hi , I think it's time to take the proverbial gloves off. I suggest you try a selective start up on your PC working directly with MSCONFIG to try and determine what, if any Windows service or program is interfering with your ability to install the drivers. Here's how: Click on the Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Selective Startup' and uncheck Load Startup ItemsClick the Services tab. Check the box at the bottom for Hide All Microsoft ServicesSelect Disable AllSelect Apply and OKRestart your computer when promptedAfter you reboot, try the install again. If you're able to finish the setup we can safely assume there is a background program or service on your computer blocking the install. You will need to enable one service at a time on your computer to locate the program that's blocking your printer from printing. Here's how to undo the above-noted MSCONFIG steps: Click the Start icon.In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Normal Startup'Click Apply and OKRestart your computer as prompted. If this approach falls short I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. Best of luck,

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