HP LaserJet Pro MFP M521dn - won't install scanner

When I install the HP LaserJet Pro MFP M521dn, it installs to my mac desktop running Yosemite only as a printer.  None of the scanning functions are accessible and it doesn't show up when HP Scan or Image capture are opened.  In system preferences, it is only listed as  printer.
The scanning functions were installed and work perfectly fine from the 4 other PCs (non-Apple) in my office.  I've installed and uninstalled, cleared my library and activity monitor, etc. multiple times. My apple updates are up to date.  I am able to scan from the printer to a shared folder on my computer but really need the functionality of being able to scan from the computer.
Help!

When I install the HP LaserJet Pro MFP M521dn, it installs to my mac desktop running Yosemite only as a printer.  None of the scanning functions are accessible and it doesn't show up when HP Scan or Image capture are opened.  In system preferences, it is only listed as  printer.
The scanning functions were installed and work perfectly fine from the 4 other PCs (non-Apple) in my office.  I've installed and uninstalled, cleared my library and activity monitor, etc. multiple times. My apple updates are up to date.  I am able to scan from the printer to a shared folder on my computer but really need the functionality of being able to scan from the computer.
Help!

Similar Messages

  • HP Color Laserjet Pro MFP M277 will not install on Lenovo ThinkPad X1 Windows 7 64 bit

    I tried to install printer driver software for my completely new HP Color LaserJet Pro MFP on my Lenovo ThinkPad X1 laptop. Lenovo runs on Windows 7 64 bit. The installation failed during Installation preparation (77% complete). The process stopped saying an error occured without indication of the cause of the error. I have tried installion both from the CD following the printer product and downloading from the HP web, with the same result. I then then turned on my old computer, a Dell Precision M2400 with Windows XP. The installation went perfect without problems on this computer. Is there a bug in the SW for Windows 7 (64), or is some part of the printer SW sensitive to HW variaton between PC companies even if the OS is the same?

    I have the same problem with my Lenovo ThinkPad T420 running Windows 7 64 bit.  Tried absolutely everything I could find on the blogs and nothing worked.  To me, seems like a software problem (glaring, given the popularity of Lenovos and the Windows 7 64 bit systems).  Returning the printer tomorrow and will not buy another HP printer.

  • Can't install Color Laserjet Pro MFP M177fw

    I'm having trouble installing the drivers for my new Color Laserjet Pro MFP M177fw AIO printer.  I'm using a Sony Vaio VPCX118LG running Windows 7. I initially successfully installed the software from the disk provided some weeks ago, and had the printer running satisfactorily.  About 3 weeks ago, I attempted unsuccessfully to install Office 2013 on the 32 system, and finally gave up trying and went back to Office 2010.  Since about that time, I've been unable to use either of my M177s (I have two printers in my two offices in different cities; the one in Sydnay is working fine with my HP Pavilion desktop up there, but now won't work with my laptop, as won't the other identical printer in Canberra). I've tried uninstalling the software (using the Uninstall utility on the disk provided with the printer) and reinstalling.  The install process seems to be proceeding normally but at about 99% complete stops with a message about a "Fatal Error".  When monitoring the process using the Windows dialogue, the failure appears to coincide withthe installation of the last driver (after the Scan, Fax, USB Printer, etc...the one called, "HP Color Laserjet Pro MFP m177fw"). I've tried downloading the installation files and drivers from the HP website and installing from the disk provided, but neither method works. Can someone there offer any help, please? Claude

    Hi ,  I think it's time to take the proverbial gloves off.  I suggest you try a selective start up on your PC working directly with MSCONFIG to try and determine what, if any Windows service or program is interfering with your ability to install the drivers.  Here's how:   Click on the Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Selective Startup' and uncheck Load Startup ItemsClick the Services tab. Check the box at the bottom for Hide All Microsoft ServicesSelect Disable AllSelect Apply and OKRestart your computer when promptedAfter you reboot, try the install again.  If you're able to finish the setup we can safely assume there is a background program or service on your computer blocking the install. You will need to enable one service at a time on your computer to locate the program that's blocking your printer from printing.   Here's how to undo the above-noted MSCONFIG steps:  Click the Start icon.In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Normal Startup'Click Apply and OKRestart your computer as prompted.  If this approach falls short I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
    Once you fill out the online form to create your case you can choose from different direct contact methods. Best of luck, 

  • Color LaserJet Pro MFP M176n installed but not printing

    Hello Everyone,
    I have problem with my printer Color LaserJet Pro MFP M176n.
    at thebegining i try to install it buteverytime i run the installer it give me HP Installer error, so i installed the Microsoft Net Framework 3.5 and run the install and it was working perfict, i install the driver on USB cable and after it show me successfull and print test page and finish, so i click print test page and in printer and fax the printer M176n Show 1 printing job and then 0 but no print came out i try again same, i remove the cable and plug it again the printer is responding perfictly but still not printing i check the scanner and its working fine but only the printing is not, so i try to install it through network and it was sccessfully installed with IP but when i print, still the same 1 printing Job but nothing came out of the printer when it came 0 printing job.
    Please help......
    - Windows is windows XP 32bit
    - Printer name   Color LaserJet Pro MFP M176n PCLms
    Thanks
    I did try to use Scan Doctor, the printer didnt print at the first check but when it ask forenternal print test page it printed then it ask me toif it print of not and i click yes it print in enternal print so it ask me to remove and reinstall so i did 2 to 3 times and still same will  not print but when run Scan doctor it will print on enternal print .....
    Wael Hilal

    Hello @ Averus89, 
    Welcome to the HP forum. 
    I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
    I would like to help you with this issue. 
    If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
    would set a manual DNS. 
    I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
    The DNS to try is:
    Primary: 209.244.0.3
    Secondary: 209.244.0.4
    Set the DNS then try printing the web services info page again. 
    Let me know if this helps. 
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • Un able to install Scan to Email app on Color LaserJet Pro MFP M177fw

    Hello!
    I recently purchased  Color LaserJet Pro MFP M177fw as my home printer.
    Main thing i was looking for was Scan to Email feature.
    As I read in specifications provided in this product description I see:
    http://www.shopping.hp.com/shopping/pdf/cz165a.pdf
    Digital sending standard features: Scan to E-mail by HP SW; scan to application by HP SW ; scan to file by HP SW
    Once I try to install Scan to Email app i get following message once i try to install app:
    What is wrong, that i cannot install app that was one of main choice points of this printer.
    TWAIN and using computer scanning process is clear, so no need instructions how to scan using computer.
    I especially need fucntion that i scan document on printer, then enter email and its emailed.
    Thank You in advance for clarification,
    Martins

    Hi MrJansons,
    There are a numerous ways to scan and email from your printer. Please go through the below links.
    Make sure you have installed the software driver for your printer on your machine and then follow any of the methods to scan and email.
    http://support.hp.com/us-en/document/c03476857
    Kind Regards,
    Oliver
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.

  • HP Color LaserJet Pro MFP M177 Series Fax sends but won't receive faxes

    I can send faxes using HP Color LaserJet Pro MFP M177 Series Fax but I cannot receive them. I have faxed test pages and the setup is correct. Any suggestions?

    Hello DBrad8,
    Welcome to the HP Forums!
    I understand you're unable to receive a fax using the Laserjet MFP M177. I will do my best to assist you! First, I need to find out what type of added features do you have on your fax line? Please post these information on this thread.
    Do you have an answer machine on this line? If so, how many rings to answer is this set to?
    Do you have an Internet Service on this line?
    Please follow this entire HP document on Cannot Send or Receive Faxes. Run a fax test page and let me know if everything passed or if anything failed. I will be looking forward to hearing from you. Have a great day!
    I worked on behalf of HP.

  • Color laserjet pro MFP M177fw loses IP address

    New Color Laserjet Pro MFP M177fw keeps losing the IP address so my computer won't print via wireless. What to do?

    Hi markfanderson12,
    Welcome to the HP Forums, I hope you enjoy your experience!
    I understand the printer keeps losing the IP address.
    I will be happy to help you.
    When the printer is installed on a network, (wired or wireless) the router assigns it an IP address.
    However this IP address can change for various reasons. Most of the time the printer software will often adapt to the new IP address and printing functions will carry on as normal but the scanner software will not.
    I would setup a static IP address for the printer once it is back on the network again to resolve this issue.
    Printer Does Not Maintain Wireless Connection. Go to Solution three: Assign the printer a static IP address.
    At the bottom, select Additional information for Tips for troubleshooting  a wireless connection.
    Hope this helps.
    Thank you for posting on the HP Forums.
    Have a nice day!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Wireless Connection Problem with Laserjet Pro MFP M126nw (HELP) :(

    I have Laserjet Pro MFP M126nw just bought it last day.
    Everthing working fine but i can't able to connect it to my wireless router via WPS PushButton or PIN tried both many times but failed.
    I also reset my Router even changed the security level to 
    ·  WEP key encryption using either Auto or Open authentication
    ·  WPA and
    ·  WPA2
    Tried many times but it says connection failed on the LCD Display.
    I have Linksys WRT120N wireless router.
    Please help its urgent!

    Hi @AjayKareer, 
    I understand that you are unable to setup the printer on the wireless network. I can help you with this.
    Make sure the network name doesn't have any spaces or special characters. The printer won't recognize it.
    Restore the printer defaults.
    On the printer control panel, press the Setup button.
    Press the Right Arrow, to select the Network Setup, and then press OK.
    Press the Right Arrow, to select the Restore Defaults, and then press OK.
    I have provided a document with some steps for setting the printer up on the network.
    Installing the Printer Software on a Wireless or Wired (Ethernet) Network.
    Configure the wireless by a Ethernet connection if the issue persists.
    Print a configuration page to get the printer's IP address.
    Printing a Configuration Report.
    Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
    Select the networking tab, wireless on the left hand side.
    Fill out all your network information, select infrastructure, select your network name, put in the password and type of Encryption if you have this setup or Open for no password. Apply settings.
    Then disconnect the Ethernet cable.
    Then wait a minute to see if you get a wireless light on the printer, print the configuration page and check the IP address again. Then type the IP address into Internet Explorer's address bar to bring up the printer's web page. That way you will know that the printer is now networked.
    Then run the installation.
    What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Hp color laserjet pro mfp m177fw (Cant open SCANNER on computer)

    Hi there,
    I am using a desktop 27 inch Mac with OS X Yosemite 10.10.1
    When I go to system preferences and click on printers/scanners I can see my mfp m177fw laserjet printer (wirelessly connected fine). But unlike on my Macbook Pro laptop on my desktop there is no SCANNER option to open up?  Thus I am unable to scan from the printer to this desktop. I have the latest HP driver installed on the desktop computer for my m177fw printer.
    Any ideas? Any help would be greatly appreciated
    thanks!
    Simon

    Hello @Simonjayh,
    Welcome to the HP Support Forums!
    I would like to assist you today with resolving the scan issue that you're experiencing since installing your HP Color LaserJet Pro MFP M177fw on your Mac OS X 10.10 computer. Can I please have you run through the steps below to get this product functioning properly again for you.
    Step 1: Uninstall Drivers:
    First, can I please have you click here and run through the steps provided to Reset the Print System on your Mac OS X 10.10 computer. Please refer to the section under 'Resetting the printing system in OS X Lion' as the steps are the same for your Mac OS X 10.10 Operating System. Resetting the Print System will remove every printer from your Print & Scan window on your computer. However, this does not uninstall the devices. Therefore, should you use other printers on your Mac OS X 10.10 computer simply ensure that they are plugged in with a USB Cable or Network connected and add (+) them back in. Do not add your HP Laserjet printer back in at this time.
    Next, please click here to access the steps on how to properly uninstall the Software and Driver Package for your printer. Once the website opens select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' as the steps are the same for your Mac OS X 10.10 Operating System. Once the uninstall has completed successfully, please proceed to the next step.
    Step 2: Verify and Repair your Disk Permissions on the Mac:
    Open Macintosh HD and go to Applications
    Go to the Utilities Folder
    Open the Disk Utility
    Select the Hard Drive volume you are using (usually on the left)
    Select Verify Disk Permissions
    Once that process is done, select Repair Disk Permissions
    Step 3: Check for Apple Updates:
    Go to Apple
    Select System Preferences
    Select Software Update
    Click Update Now
    Install your available updates
    Restart your computer
    Step 4: Reinstall your Software and Drivers:
    Lastly, please click here to download the appropriate Mac OS X 10.10 Full Feature Software and Driver package for you printer. Once the website opens select the Download button on the top left. Once the Download is complete please follow the onscreen steps to reinstall you printer.
    Once your printer has been successfully reinstalled, please test the HP Scan functions again. For additional scan information, you may want to refer to : Scanning with the Full Feature HP Software in OS X v10.10 Yosemite
    Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • HP Color LaserJet Pro MFP M177fw doesn't print under user account. Windows 7 Pro x86

    Dear Sirs,
    We found a bug using HP CLJ Pro MFP M177fw on windows 7 pro 32-bit edition.
    In our company we use custom folder to keep temporary files of all user accounts. It is C:\temp. So in the environment variables window we have user variables TEMP and TMP with the C:\temp path. System variables TEMP/TMP are the same.
    After installing MFP's driver, under accounts with administrator rights we can print normally. But when we use account with user rights print doesn't work. Trying to print windows test page, we receive error message "Test page failed to print" and spooler state is clean. When we change user variables TEMP/TMP on default %USERPROFILE%\AppData\Local\Temp,  we can print testpage successfully.
    With older model HP CLJ Pro MFP M175 we have no trouble at our customized operating systems.
    Can we hope on fixing print driver with regard to this problem?
    Regards,
    Evgeniy [edited personal information by moderator]

    Hello rasitbolukcu,
    Welcome to the HP Support forums.  I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
    I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document.  It will walk you through ensuring the printer has the latest firmware.  Once you have updated the printer, please try to enable the web services again. 
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Color LaserJet Pro MFP M177fw don't go to sleep mode

    Hi and sorry for my english In settings of HP Color LaserJet Pro MFP M177fw I tryed 15 and 5 minutes before sleep mode. After 15 or 5 minutes printer going to sleep, but if I'm used printer even only one time, after that he don't sleep ( printer's screen not dim), not after 5 and 15 minutes. Printer is connected through wi-fi, Windows 8.1 x64. Any ideas?)

    Hi Denis88,
    I see by your post that the printer isn't going into sleep mode.
    I can help you with this issue.
    Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
    I would update the printer's firmware if the printer won't go into sleep mode.
    HP Color LaserJet Pro MFP M177fw Drivers.
    Select your operating system, click next, click the link for firmware.
    I have provided some information from the manual for the sleep mode that you can check out.
    COLOR LASERJET PRO MFP.
    EcoSMART Console: Change the default times for entering Sleep mode or Auto Power
    Down mode. Configure which events cause the product to wake.
    Printer Settings Auto-off Configure the product to automatically turn off after a period of
    inactivity. You can adjust the number of minutes after which the product turns off.
    Touchscreen control panel:
    1. From the Home screen on the product control panel, touch the Setup button.
    2. Open the following menus:
     System Setup
     Energy Settings
     Sleep/Auto Off After
    3. Select the time for the Sleep/Auto Off delay.
    NOTE: The default value is 15 Minutes.
    4. The product automatically wakes when it receives jobs or when you touch the screen on the product
    control panel.
    You can change which events cause the product to wake. Open the following menus:
     System Setup
     Energy Settings
     Wake/Auto On Events
    To turn off a wake event, select the event, and then select the No option.
    Hope this helps resolve your issue.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Scanning hp laserjet pro mfp m125nw macos 10.9.4

    Hi guys!
    I've just bought a new hp laserjet pro mfp m125nw and I can't scan from the HP Utility tool. Although there are no problems to scan from the Preview prog as well as from scanner program from Printers&Scans (in Sys. preferences).
    Thank you for your help!
    Here is the error message:
    rocess: HP Utility [543]
    Path: /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility
    Identifier: com.hp.printerutility
    Version: 5.17.0 (5.17.0.1257)
    Build Info: Unknown-1257~1257
    Code Type: X86-64 (Native)
    Parent Process: launchd [142]
    Responsible: HP Utility [543]
    User ID: 501
    Date/Time: 2014-09-10 10:59:02.231 +0200
    OS Version: Mac OS X 10.9.4 (13E28)
    Report Version: 11
    Anonymous UUID: A158FA0E-7211-6609-FBAE-F7D91A0DB9D0
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
    VM Regions Near 0x50:
    -->
    __TEXT 0000000100000000-000000010003f000 [ 252K] r-x/rwx SM=COW /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libdispatch.dylib 0x00007fff8ae56eeb dispatch_async_f + 3
    1 com.hp.utility.ScanShortcutsManager 0x000000010aa8512f 0x10aa82000 + 12591
    2 com.hp.utility.ScanShortcutsManager 0x000000010aa846c9 0x10aa82000 + 9929
    3 com.hp.printerutility 0x0000000100011a40 0x100000000 + 72256
    4 com.hp.printerutility 0x000000010000d3ef 0x100000000 + 54255
    5 com.hp.printerutility 0x0000000100015de4 0x100000000 + 89572
    6 com.apple.AppKit 0x00007fff8cd19a58 -[NSWindow sendEvent:] + 11296
    7 com.apple.AppKit 0x00007fff8ccb85d4 -[NSApplication sendEvent:] + 2021
    8 com.apple.AppKit 0x00007fff8cb089f9 -[NSApplication run] + 646
    9 com.apple.AppKit 0x00007fff8caf3783 NSApplicationMain + 940
    10 com.hp.printerutility 0x0000000100001d28 0x100000000 + 7464
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x00007fff97066662 kevent64 + 10
    1 libdispatch.dylib 0x00007fff8ae56421 _dispatch_mgr_invoke + 239
    2 libdispatch.dylib 0x00007fff8ae56136 _dispatch_mgr_thread + 52
    Thread 2:
    0 libsystem_kernel.dylib 0x00007fff97061a1a mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff97060d18 mach_msg + 64
    2 com.apple.CoreFoundation 0x00007fff93e7cf15 __CFRunLoopServiceMachPort + 181
    3 com.apple.CoreFoundation 0x00007fff93e7c539 __CFRunLoopRun + 1161
    4 com.apple.CoreFoundation 0x00007fff93e7be75 CFRunLoopRunSpecific + 309
    5 com.apple.Foundation 0x00007fff8baa3adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
    6 com.apple.Foundation 0x00007fff8bb8c4aa -[NSRunLoop(NSRunLoop) run] + 74
    7 com.hp.printerutility 0x00000001000262f0 0x100000000 + 156400
    8 com.apple.Foundation 0x00007fff8baa176b __NSThread__main__ + 1318
    9 libsystem_pthread.dylib 0x00007fff8e10d899 _pthread_body + 138
    10 libsystem_pthread.dylib 0x00007fff8e10d72a _pthread_start + 137
    11 libsystem_pthread.dylib 0x00007fff8e111fc9 thread_start + 13
    Thread 3:
    0 libsystem_kernel.dylib 0x00007fff97061a1a mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff97060d18 mach_msg + 64
    2 com.apple.CoreFoundation 0x00007fff93e7cf15 __CFRunLoopServiceMachPort + 181
    3 com.apple.CoreFoundation 0x00007fff93e7c539 __CFRunLoopRun + 1161
    4 com.apple.CoreFoundation 0x00007fff93e7be75 CFRunLoopRunSpecific + 309
    5 com.apple.Foundation 0x00007fff8baa3adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
    6 com.hp.printerutility.selection.dmf 0x0000000100cc93b1 0x100cc3000 + 25521
    7 com.apple.Foundation 0x00007fff8baa176b __NSThread__main__ + 1318
    8 libsystem_pthread.dylib 0x00007fff8e10d899 _pthread_body + 138
    9 libsystem_pthread.dylib 0x00007fff8e10d72a _pthread_start + 137
    10 libsystem_pthread.dylib 0x00007fff8e111fc9 thread_start + 13

    Hi @Lorenzetti, 
    I see that you are having issues scanning from the HP Utility tool. I can help you with this today.
    Did you download and install the drivers?
    HP LaserJet Pro MFP M125/M126/M127/M128 Series Software.
    Can you scan from the HP Scan Software?
    How to Scan: OS X v10.9.
    Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
    Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
    If the printer name shows Airprint, then that is the Apple drivers. Delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
    Try again.
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Laserjet Pro 200 276nw won't scan to network folder in 10.8.4

    HP Laserjet  Pro 200 276nw won't scan to network folder on either Macbook or MAcBookAir running 10.8.4. Everything works normal scanning to network folder on  iMac G5 running 10.6. All other functions work normally--printing, printing from iOS device, scan to e-mail, scan to USB drive, scanning from Preview, scanning Sys Prefs Print and Scan, etc)
    Installed latest firmware, HP Utility, and all Apple updates but still won't scan to network folder on a computer running 10.8.4.
    Any ideas are much appreciated.

    Thanks for the thought, but yes, I did register the folder with the printer. When I register the folder there is a 'Save and Test' button to see if the printer is able to communicate with the folder. When i click it, I get an error message--forget exact wording--but it says to check that the file path and name are correct.
    Even though the test failed, the folder is listed in HP Utility and also shows on the printer's screen as a network folder. However, when I attempt to scan to it, it fails and gives an error message very similar to the one from the 'Save and Test'.
    Other than this mode not working (apparently broken with the update to 10.7), I like the printer. Agree that HP ought to solve the problem for the current OS and currently shipping products.
    No, it is not a 2013 MacBook Air.

  • Laserjet pro mfp m127fw

    Ok....having a real issue:
    I am a tech trying to install this printer on a Windows 7 Home Premium Laptop (Dell Inspiron), 64 bit.
    1) The printer is connected to the local home network...no problems
    2) Via the IP address of the printer, I can access the web interface of the printer from the laptop...no problems
    3) When installing it as EITHER a network printer OR as a USB printer from disk, it installs and sees the network printer, but when I go to print a test page, it shows up briefly in the queue, then goes away as if printing, but does not print. Same thing happens if I install it via usb.
    4) I have scanned for viruses (including root kit), and found nothing. I have disabled antivirus (Microsoft Security Essentials) and no other antivirus is running
    5) I have disabled Windows Firewall (both private and public)
    6) I have downloaded the correct driver from HP site and used (thinking the install disc is the problem)
    7) I have uninstalled any and all HP printers previously installed....includingthe laserjet pro mfp m127w (several times)
    8) I enabled the admin account, and tried to install via this user
    9) I have checked wireless network settings and made sure that only the wireless adapter is enabled
    10) I have deleted the wireless network, and reconnected
    11) I brought in my Windows 7 laptop, and was able to install the printer with no problem, so I know it is a pc specific issue
    12) User is able to surf the internet just fine....don't think it is a tcp/ip corruption issue
    13) I have tried to connect it directly using the printers IP address
    13) I am of the opinion that it MIGHT be some other software interferring, but **bleep** if I can figure it out.
    I am stumped. Any help out there?
    Steve

    Same thing here, installs ok even prints the test page. and that it. I can not do anything else.
    this is what excel says, and i say BULL S@#T !!!!!!!!!!!!!
    pissed off with my new product!
    any help would be great!

  • HP Laserjet Pro MFP M125A " A Fatal Error Occured Preventing Product Use" on Window XP SP3

    Dear Friends,
    I really need your help on this issues, recently company that i been working buy 19 Unit of HP Laserjet Pro MFP M125A printer to be install at our 19 branches. All of our branches is using Window XP SP3 and the spec is exceed the minimum requirement stated at the box of the HP Printers which means by rights, it should be no problems.
    However, I sent and setup the printer at 4 branches only 1 is a success. others 3 centre is showing the same errors which is A Fatal Error Occured Preventing Product Use. I been trying to install using original CD provided by HP and driver provided at HP Support also given the same errors. The 1 Centre that OK PC spec is almost the same as the others 3 and all using default programs and software. So i dont knows what really is the problem.
    This is the things i have done in hoping to successfully install the driver but WITH NO SUCCESS:
    Clear temp file, disk cleanup, defragment disk and restart PC.
    Reinstall Windows SP3 and restart PC.
    Install basic driver only and using control panel > device and printer > add printer (Select Driver Manually). (See Pic Below)
    Repair windows using original windows XP SP3 CD.
    Re-Check for USB.INF file.
    Repair Registry with reg cure.
    Uninstall USB support and etc (Google), then re-install the printers.
    Uninstall Antivirus, disable all startup and services.
    Install using FULL DRIVER, BASIC DRIVER AND DRIVER MANUAL.
    Sometime when running the installer, it will prompt the below error signature and HP installer will loading quite long and then crash, but others PC don't have this errors, it straight away to the installation menu until DETECTING PRINTER until 99% and shows errors "A Fatal Error Occured Preventing Product Use".
    It seems that almost everythings i try cannot make the printer driver to be install. However, the SCAN driver is install successfully. Currently the printer only can PHOTOCOPY AND SCAN, without being able to print.
    Please anyone which facing similiar issues to HELP ME. anythings i can do, to install the printer DRIVER.
    THANKS!

    Hi @gendit ,
    I see that you are having issues installing several Laserjet Pro MFP M125A printers on several Windows XP computers. You are getting "A Fatal Error Occured Preventing Product Use". I can help you with this.
    What version of .NetFrameworks do you have? Check Your DOTNET.
    You might have to run the Windows Updates. I would update the .Netframeworks to 4.0.
    I believe HP software piggy backs Internet Explorer. Should have at least Internet Explorer 6.0.
    Please try these steps, most likely the wrong driver is getting installed, giving you the Fatal error.
    Disconnect the USB cable.
    Uninstall the printer software from the CD.
    Run the software again, immediately after connecting the USB cable, follow this document to update the driver before it errors out again. A Fatal Error Displays During Software Installation.
    If the issue persists, here is a document with some different steps to try.
    A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows.
    Please provide in detail the results if you are still having issues.
    Have a wonderful day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

Maybe you are looking for