Hp laserjet Professional M1217nfw MFP:

HI
I've changed the cartrige and chip and I keep receiving the message "Instal black Cartrige". I replaced it again with anoter cartrige with new chip I keep getting the same message and it won't work. Any ideas/solution? thanks
Corfian

Hi @corfian ,
I will do my best to help you with the toner not being detected, you are getting the message to "install black cartridge".
You have already tried two toners with the same results.
Make sure all the orange packing material is removed from the toner.
Toner Light Blinks or 'Install Black Cartridge' Message Displays on the Control Panel.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Remove all the paper from the paper tray, maybe one piece of paper is fed part way through, blocking the sensor.
Then load at least 15 or more sheets of paper in the tray, to see if the printer goes back to a ready mode.
If the issue persists, remove the toner and use a flashlight to check for any tiny pieces of paper that might be caught and blocking the toner sensor in that area.
Are you using Genuine HP Toner?
Let me know the outcome.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Similar Messages

Finding an older driver version for LaserJet Professional M1212nf MFP

Dear all,
I am looking for an older driver version for our HP LaserJet Professional M1212nf printer, since with our SAP-Citrix system I could only print reports from that version. The version is 20100331 (1.0.1.19178). Is there any place where I could find this driver version? If not, is there any way to transfer the printer driver to the new computer?
In the meantime I found the HP FTP path where various drivers can be found: ftp://ftp.hp.com/pub/. However, I don't know where I could find the driver I am asking for. Could please someone help me with this?
Best regards,
Radu

@RaduPopa ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

HP LaserJet Professional M1217nfw no longer works with ipad/iphone's coupons.com and Grocery IQ apps

I have had this printer for several years. It worked flawlessly until a unilateral automatic HP firmware update bricked it at the beginning of last year. After months of inactivity, it started working again last week after I deleted and reinstalled everything from scratch.
Everything is back the way it was -- except the two apps I really value no longer work with it.
My iphone and ipad -- which both worked flawlessly with this printer for years -- now do not see the printer at all for several minutes and then it finally appears with a red warning button that says "printer not recognized"
I have not upgraded any OS. The only thing that changed was on HP's end.
I tried deleting and reinstalling the apps. No change.
I have HP's eprint software, but that does not help with these apps, as they use an internal printing mechanism and the actual coupon with the bar code is never visible on screen (and thus unable to be printed via another method).
This question was solved.
View Solution.

Hi @krenster
Welcome back to the HP Support Forums. I understand that there are two apps that no longer work with Apple’s AirPrint feature.
I know you didn’t mention that you were getting this error, but the troubleshooting steps for “What if a 'No AirPrint Printers Found' message displays on my Apple device?” in the Printing Over a Wireless Network with Apple's AirPrint FAQs document should help resolve the issue.
If the above doesn’t help, to better assist you, would you please supply some additional information?
How is the printer connected (USB cable, ethernet, or wireless)?
Are you able to print from other apps that support AirPrint?
What version of iOS are you using on your Apple mobile device? I’m asking because apps will send out updates making them no longer functional with older operating systems. For example the HP ePrint app on iTunes was updated on October 25, 2014 and now requires the iOS device to be a minimum of iOS 6.0 or later. I have checked the two apps you mention in the thread title, and the Grocery IQ app requires your Apple device to be a minimum of iOS 6.0 or later and the coupons.com app requires your Apple device to be a minimum of iOS 7.0 or later. If you are unsure how to check this, please follow the steps in Apple’s iPhone, iPad, iPod: How to find the software version
Has there been any changes to your network, such as a new router, or a new internet provider?
Thank you.
Regards,
Happytohelp01
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Getting scanner error 22 from my HP Laserjet Professional M1213nf MFP.

I'm getting the scanner error 22 when i try copy a page using copier function. After that i have to restart my printer to vanish that error. I've also checked the firmware version by printing config report and it says the frimware datecode is 20130211 and software version is 20121108. I've also used HP Print and Scan doctor to fix the error. But nothing seems to be working for me. So please help me .......

Hello
I understand you are getting a scanner 22 error.
Perform a power reset.
Press the Power button to turn on the printer.
With the printer turned on , disconnect the power cord from the rear of the printer.
Wait at least 30 seconds. Reconnect the power cord to the rear of the printer.
Press the Power button to turn on the printer.
Update the firmware on the printer. I have included the url.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=4075457&
I will send you a private message with some more information to take a look at.
In the forum beside your handle name just click on the envelope to view it.
Let me know if that helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP AiO remote doesn't recognize 3rd party toner as compatible in LaserJet M1217nfw MFP

Hi,
I have a HP Envy 17 running Windows 8.1, a MacBook Air, an iPhone and a HP LaserJet M1217nfw MFP. I recently replaced the toner with a 3rd party replacement cartridge and while the printer does give me a "supply memory error" I am still able to print just fine from the Mac and my phone. I am unable however to print from my Envy. The HP All-in-One Remote app in Windows 8 gives me an "incompatible cartridge" message and says there are no solutions availble. Is there a work-around to this?
I am not very good at Windows 8....
Thanks

Hi Thaddeus,
Although the printer may resoponse to some commands, a supply memory error is an error state about the used cartridge.
Due the error message on the screen the HP AIO Remote recognize the cartridge as incompatible, that cannot be bypassed
with any settings, resolving the issue which cause the error message is the only key to resolve a such.
If the HP AiO Remote fails to print in such condition the only solution is to fully resolve the condition by following the steps listed in my previous post.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HT4356 HP LaserJet Pro M1217nfw MFP. AirPrint issues.

My printer, the HP LaserJet Pro M1217nfw MFP, is listed above as an AirPrint-enabled printer model, but I am still receiving the “No AirPrint Printers Found” message. Since I have successfully printed from three PCs connected to the WiFi, I know the HP M1217 wireless printer is working.
Not a Apple network.
2 PCs running Windows 7 and one XP.
iPhone 5.1.1
Can anyone help my iPad and iPhone 4s find the printer OR explain why these devices do not work and my three PC do?

Hi Scott, ensure that you have the latest firmware installed that enables this function.
Hope this helps!

HELP! HP LaserJet Pro M1217nfw MFP Wireless setup

I cannot set up my HP LaserJet Pro M1217nfw MFP to print wirelessly. I do not have a router and bought this machine because I was told this printer was an easy ad hoc install. I have a MacBook that runs OS X 10.6.8.
4 hours later and I'm dying here! SO NOT HAPPY!
Thanks in advance!

I just spent the last two days on this and have finally sorted it out. It actually isn't that hard to do but for some reason, no one has consolidated the information in one place!
First and foremost, make sure that you have all the latest and greatest firmware updates for your printer, your computer and your mobile devices.
Next, you need to connect your printer to your network via an ethernet cable, this is the only way to get in to the printer softare to configure it for your wireless network.
Navigate the printer menus on the keypad to Reports>Config Report and print this report. It will provide you with the IP adress and IPv4 address for the printer.
With the printer connected to your network and powered on, point your browser to the IP address of the printer. If this doen't work (it didn't for me) use the IPv4 address.
This will open the configuration panel for the printer and will let you configure the wireless for the printer so that it can join your wireless network. You will see various tabs across the top. Select network. Then along the left you will see wireless. Choose that. Now you should see a list of wireless networks available including your very own home network. Choose that one, enter your password and hit apply.
Disconnect the ethernet cable and you should be ready to Airprint from all devices. This worked for me, I can't imagine it won't work for all...then again...

LaserJet m1217nfw mfp - wireless printing keep failing / dropping off on Mac OS 10.7.5

I have installed my LaserJet m1217nfw mfp at least 4 times in the past month using my Mac that's running on OS 10.7.5. The first time was with the CD that came with the printer, and the last 3 times was with the latest software downloaded from HP.
Each time, the wireless printing is set up and works without problem (using these official HP instructions: http://www.youtube.com/watch?v=48mLZoRjJm0). But a few days later, when I try to do the wireless printing again from the same Mac, it can't find the printer on the network. And nothing about the network or router has changed.
It's quite frustrating. I doubt installing it for the 5th time is going to solve the problem once and for all.
Any ideas much appreciated!
Thanks
This question was solved.
View Solution.

Hello SC_W,
The IP address can be fixed by going to Setup > Network Config > TCP/IP Config from the printer front panel.
Then select Manual and set the IP as manual.. I would using an higher value to avoid IP conflicts (e.g. if the current IP is 10.0.0.1, change only the last part to 10.0.0.20 so the address will remain and won't be used by other devices when the printer is powered off.)
Although I personally doubt it will help assigning a fixed IP as Mac OS X uses Bonjour hostname to communicate with the printer (which is fixed) and not athe IP address as Windows uses.
Additionally, as Apple products uses Bonjour, I could see some discussions on this matter for the Home Hub 3.0.
Below is an example:
https://community.bt.com/t5/Other-BB-Queries/HomeHub-3-Apple-Bonjour-not-working-for-AirPlay-AirPrin...
If setting a fixed IP does not help, try the folowing to isolate the problem and ensure if Multicast packets transfer may cause the issue:
From your Mac go to System Preferences > Print & Scan, click the Plus sign and then click the IP tab.
Select the HP Jetdirect Socket protocol and type the IP as the address value.
Add the printer, you will see an additional print queue listed as the IP address.
Keep using this queue for printing and let me know if you may se any difference for this print queue..
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP LaserJet M1217nfw MFP printer

I have a HP LaserJet M1217nfw MFP printer durning install it will not intall with my wifi... Says there is no WPS

Do not use WPS to install the printer. In fact WPS should be disabled in the router for security purposes. Install the printer manually following the instruction for Infrastructure network in the manual.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Cannot print using RDP, with a custom page size ,on HP Laserjet M1217nfw MFP

Dear Team,
i have on the server win 2008 R2 standard , i have installed the drivers of HP Laserjet M1217nfw MFP printer ,
on the client i have win pro 7 SP1.
i need to print through RDP the documents generated in my application which i access remotely using RDP.
i know the printer drivers are installed on client and server both.
the issue is of creation of custom pages to print the document in proper format so that it prints in the client PC with proper formatting.
we are currently successfully printing on HP Laserjet P3015 printer but at a different location. and i have 5 branches still to be able to print this document from the application,
I need you advise and assistance as to how do i go about achieving my objective with this printer,
Thanking you in advance
regards
Vibes

Hello JBC666,
I understand that you are having an issue with printing wireless from your M1217nfw. I can understand how frustrating this can be. I would like to confirm a couple of things with you to get better understanding of your setup.
1) How far away from the printer is the router?
2) Has there been an recent changes that could have caused the issue?
As well printing a network test report, is an excellent option to find out if there is any issues with the connection at all. I have included the following steps to print the test.
1) Press the wrench button
2) Press the right arrow until you see Network Config
3) Press Ok
4) Press the right arrow until you see Network Test
5) Press Ok
1) Does anything fail on this test?
2) What is the signal quality?
3) Are you able to view the printers embedded web server?
   Steps to accessing the embedded web server
   1) Open up your internet browser
   2) Type the IP address (from the test report) into the address bar
   3) Press Enter
Thank you.
I worked on behalf of HP

HP LaserJet Pro 200 Color MFP M276nw: cannot install on Windows XP Professional 64-bit

Hi all,
I am trying to install (via USB) the printing driver for my HP LaserJet Pro 200 Color MFP M276nw printer, but my operating system is Windows XP Professional 64-bit, Service Pack 2. The installer stops with an error saying that the system is not supported. Are there any basic drivers available to fix this problem, or do I necessarily need to upgrade my OS?
Thank you,
Alessio

XP 64-bit is not supported. (see system requirements)
Now is a good time to consider a O/S upgrade because of the end of life come April/2014 for Windows XP.
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

Scanning using LaserJet Pro M1217 nfw MFP

Product: HP LaserJet Pro M1217nfw MFP
Mac OSX - Mountain Lion
I would like to scan using this printer. I can not find a reliable method. Any suggestion?

I just figured this out!! So happy!! I am using Windows, so not sure if this will help you MAC users (hoping to be one soon, haha). Here are the instructions I followed:
Place the document to be scanned either in the feeder or on the flatbed glass
Click Start
Click Programs (or All Programs depending on software)
Click HP and select your product (in this case, HP Color LaserJetPro MFP M177 fw)
Click HP Scan, select a scanning shortcut (e.g.: save as PDF), adjust settings as desired
Click Scan
And voila! You will have your scanned document saved on your computer for emailing, etc.

Paper Cassette for M1217nfw MFP

I purchased a LaserJet M1217nfw MFP to replace an old LaserJet Printer. The M1217 MFP did not come with a paper cassette tray. The cassette tray on my old laserjet had paper in the bottom and an envelope feeder at the top (very handy). Is a paper casette plus envelope feeder available?

Hi,
You can check its accessories from the following link:
http://shopping2.hp.com/en_US/home-office/-/products/Printers/HP-LaserJet/CE844A?HP-LaserJet-Pro-M12...=-
Regards.
BH
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Fax function of HP LaserJet Enterprise 500 Color MFP M575

Hi,
I am one of users of HP LaserJet Enterprise 500 Color MFP M575.
I would like to know can I set the printer do not print my fax number and fax header on paper when I fax my document to others.
I had login as admin but I did not see where I can config it.
Thank you.
Regards,
Jimmy Pun

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

HP LaserJet Enterprise 500 Color MFP M575 - Can't scan from Windows

We recently purchased and installed an HP LaserJet Enterprise 500 Color MFP M575 to be used as a networked all-in-one solution for a number of offices. I have been able to get it set up on our network and have installed the appropriate drivers on the requested Windows 7 x64 machines, and network printing works perfectly. However, it seems that despite the fancy scanning features available from the all-in-one itself (scan to email, scan to a network folder, etc.), I can't find any way to do an old-fashioned scan from Windows.
I have installed the full software solution available on the driver download page for the device, and while Windows lists the device as a "Multi Function Printer; Scanner" it does not recognize it as an actual scanner. The built-in Windows Fax and Scan simply reports that no scanners are installed. The software installation did not include the HP Solution Center (which I am used to seeing from my experience with various other HP all-in-one devices) or any equivalent for direct scanning. The driver download page for the device does not include any separate scanning drivers, so I can't be certain if they were included with the full installation or exist at all.Some of our staff also use Adobe Acrobat to scan, and even that fails to recognize the MFP as a scanner.
We'll eventually be setting up the device to scan directly to a network folder, but we need a fallback while IT takes their time getting it set up; I can't imagine that the simplest option is not available at all. I must be missing something here, any assistance would be greatly appreciated.
Edit: To add, I also ran the HP Print and Scan Doctor. Interestingly, it reports the device as a printer and only offers to "Fix Printing" without any sort of resolution for my scanning problem.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

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