HP Live Photo Print Help
HP Live Photo Printing for Android and iOS
Android
How do I print a Live Photo from an Android device?
Printing from HP Live Photo on Android is currently supported via the HP ePrint mobile app. Most HP printers are supported.
You can also print to printers not supported by the HP ePrint app or non-HP printers using other Android print options. See below for more information.
How do I use the HP ePrint Mobile app to print to HP Printers?
Install the HP ePrint mobile app. Google Play store link.
Launch the HP ePrint app. You will be prompted to Activate the app. You can skip this – Activation is not required to print HP Live Photos.
Return to the Live Photo app and select the Live Photo you want to print and select Print.
The HP ePrint app will launch and allow you to print the photo to supported HP printers on your network. If your printer does not appear it is not supported by the HP ePrint mobile app.
More on HP ePrint mobile Activation: HP ePrint app Activation is only required if you wish to print to an HP web-connected printer that has been added to your HP Connected or HP ePrintCenter account over the internet using a mobile phone data connection (e.g., 3G, 4G). You do not need to Activate to print to HP printers over wireless.
How can I print from my Android device to non-HP printers and HP printers that the HP ePrint app does not support?
You can use any third-party photo printing app that is available in the Google Play store:
Send the photo to yourself via the Share via email option from Live Photo
Select the photo in the email on your phone to download it
While viewing the downloaded image, select Menu > Share
Choose the app from the Share list that you would like to use to print your photo and complete the print
iOS
How do I print a Live Photo from an iOS device?
Printing is natively supported on your iOS device from the HP Live Photo app, using the built-in iOS Airprint feature. just select Print from the HP Live Photo app and you will be able to print to any Airprint supported printer on your network.
How do I print a Live Photo shared via email on an iOS device using Airprint?
Long-press on the image in the email and select “Save Image” from the pop-up list of options and select the Save option.
Go to your Camera Roll and open the image.
Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, select the Action icon and choose the Print option.
Airprint supports a range of printers from HP and other companies. If you need help with Airprint, see this FAQ.
More information on Airprint:
- HP Airprint support forum discussion thread: Click here.
- All Airprint enabled printers: http://support.apple.com/kb/HT4356
Can I print Live Photos from my computer?
Yes. Simply share your photo via email from the Live Photo app to your own email address and then open the email and print the live photo as you normally do from your computer.
Can I print Live Photos on plain paper?
Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience. Results on plain paper will be less predictable.
If you have general HP Live Photo questions, please refer to below:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-Live-Photo-FAQ-He...
I am an HP employee.
Connybelle wrote:
My HP Photosmart 5514 is set up on wireless. It will not let me print a picture from my computer. No matter what I do, it tells me to insert a memory card. I want to print what is in my pictures on the computer. Any ideas?
If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/bd-p/PostPrint
I am an HP employee.
Similar Messages
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HP Live Photo FAQ, Help, and Support
HP LIVE PHOTO
HP Live Photo app - available on iOS and Android devices
Make your photos come to life with HP Live Photo! HP Live Photo is a free, fun, and easy app for iOS and Android that lets you share your experiences with friends and family by creating photos that launch short personal videos on a smartphone or tablet.
Share your Live Photos with friends and family by printing, ordering prints from Snapfish (US only), and via Facebook or email.
For more information on HP Live Photo you can:
1. Watch this short video
2. visit the HP Live Photo app page.
To install the app:
iOS: App Store link Look in the Apple App Store for HP Live Photo. Available in English only at this time. Supports iOS 6.0 and above.
The app is designed for the iPhone, and can be run on the iPad2 and above and iPad Mini in 2X mode, and on the iPod Touch 5th generation. If you want to install the app on your iPad2 or above, do not filter for apps that are designed for the iPad in the app store.
Android: Google Play Store link. Available in English only at this time. Supported at this time only on the following devices:
HTC One
HTC OneX
Nexus 4
Samsung Galaxy S2
Samsung Galaxy S3
Samsung Galazy S3 Mini
Samsung Galaxy S4
Samsung Galazy S4 Mini
Samsung Galaxy Nexus
Samsung Galaxy NoteII
Sony Experia Z
You'll find the following Help and Support information below:
FAQ - Frequently Asked Questions
Help Printing Live Photos
Troubleshooting Help for Creating, Sharing, and Viewing Live Photos
How to get more Support
FAQ
Can I see an example of what the app does?
Yes. Watch this short video, and the HP Live Photo also app includes a video and an example Live Photo you can print and view from the Live Photo app. Go to Settings and scroll down to the Tools section and select “Print a Sample” to print the sample Live Photo and then view it with the app.
If I have a question about my Snapfish Live Photo order, who should I talk to? (US only)
When you place a Snapfish order from the Live Photo app, you will receive an order confirmation from Snapfish to your email address. Review that email to confirm your order and contact Snapfish if your order appears to be late or does not arrive, or you have questions about the quantities you receive after your order arrives. Check your spam folder if you don't see the Snapfish order confirmation email in your inbox. If you need assistance from Snapfish and cannot find your confirmation email, here is the US Snapfish Help and Support page.
What iOS devices support Live Photo?
The iPhone, iPad2 and later, and iPad Mini, and iPod Touch 5th generation on iOS 6.0 and above. The app runs in 2X mode on iPad devices. Currently, HP Live Photo is supported in the US in English only.
Do I need an iOS or Android device to both create and view Live Photos?
Yes. Currently Live Photos may only be created and viewed on iOS or Android devices at this time.
Can I use any video in Live Photo?
You may use any video recorded on your mobile device using the video function, up to 45 seconds in length. If the video is longer than 45s, the HP Live Photo app will allow you to select a 45 second or less segment from the video.
Where are the Live Photo videos saved when I create a Live Photo?
The videos for your Live Photos are saved over the internet to the cloud. The original video on your device is not affected or modified in any way. HP Live Photo is not a video backup solution, so be sure to save images and videos using your own storage solutions. The live photo videos are not saved to your Facebook account.
When I share a Live Photo via email or Facebook is the video included in the email or post?
No. Only the Live Photo is included in the email or Facebook post. The video is only accessed from the cloud when the HP Live Photo app is used to scan a Live Photo.
If I print a Live Photo to give to family/friends, how will the recipient know how to view it?
The HP Live Photo app allows you to choose between printing just the Live Photo itself, or printing the Live Photo and a set of simple instructions for your recipient on 4x6 or 5x7 photo paper. The instructions explain how to install the HP Live Photo app and view the Live Photo.
Can I share my Live Photos with anyone?
Yes. You can share with any friends/family using a live photo nametag. Even easier, if you log into Facebook from the Live Photo app your Facebook friends are automatically enabled to view any live photos you share with them without having to enter your Live Photo nametag.
What is a Live Photo Nametag?
A Live Photo nametag allows you to share live photos with friends and family who are not a Facebook friend. The Live Photo app will prompt you to create your own custom nametag. This nametag allows Live Photo users who are not your Facebook friends to view your live photos.
Your nametag is printed on the bottom right corner of all your live photos. When you share your live photo with someone who is not a Facebook friend, they can simply enter your nametag in the nametag field on the View screen of the Live Photo app, and then view any of your live photos you share with them. This is a one-time operation - once your friend or family member enters your live photo nametag they will be able to view any of your live photos. Anyone who is a Facebook friends can view your live photos w/out having to enter your nametag.
How do I print a Live Photo from an iOS device?
You can print Live Photos from the Live Photo app on your iOS device in the same way you print other photos on iOS, using the built-in iOS Airprint feature. Airprint supports a range of printers from HP and other companies. If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions.
How do I print a Live Photo from an Android device?
Printing from Android devices is supported via the HP ePrint app, and is currently only enabled for HP printers. (See the next section for printing to non-HP printers or printers not supported by the HP ePrint app.) The ePrint app must be installed separately from the Live Photo app, and supports all web-connected HP printers released in the past several years and many legacy HP printers. If the HP ePrint app is not installed on your Android device you will be prompted to install it when you select the Print option in the Live Photo app. For more information see the HP ePrint app in the Google Play store.
Note on HP ePrint app Activation: After the HP ePrint app completes installing you will be prompted by the HP ePrint app to Activate it. You do not have to complete the “Activation” step in the HP ePrint app to print to your local wi-fi connected HP printers. HP ePrint app Activation is only required if you wish to print to HP web-connected printers on your HP Connected or HP ePrintCenter account, over an internet connection.
Once the HP ePrint app is installed, when you select Print from the Live Photo app the HP ePrint app will be automatically launched w/the live photo displayed and ready to print. All you have to do is select an HP printer on your wi-fi network, ensure you have photo paper inserted, and hit print.
Can I print from my Android device to non-HP printers and HP printers that the ePrint app does not support?
Yes. There are some third-party printing apps available for Android devices in the Google Play store (one example is Printershare). If your HP printer is not supported by the HP ePrint app, or if your HP printer compatible is not compatible with the HP ePrint app, you may be able to use a third-party print app to print your HP live photos.
Send the photo to yourself via the Share via email option from Live Photo. Then open the email on your phone and tap on the photo when it displays after downloading. Select the Android Menu option and choose Share. Your print app should appear on the Share list. Select the print app and complete your print as you normally do using that app.
Can I print Live Photos from my computer?
Yes. Simply share your photo via email from the Live Photo app to your own email address and then open the email and print the live photo as you normally do from your computer. You can print live photos from your computer to any printer you have attached to it that supports photo printing.
Can I print Live Photos on plain paper?
Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience. You may have success printing on plain paper, but results will be much less predictable.
Do I need a Facebook account to use HP Live Photo?
Viewing: No. A Facebook account is not required to view live photos using the Live Photo app.
Creating: No. A Facebook account is not required to create Live Photos. You can create and share them using your Live Photo Nametag. However: If you create live photos without logging into Facebook, we cannot make your live photos available to you in the Live Photo app on other devices. Any live photos you create on a device using just a Live Photo nametag will be added to your Live Photo gallery and available on other devices if you sign into the app using Facebook.
Do I need an internet connection to use this app?
Yes, HP Live photo requires an internet connection for launch/use.
I played the introduction video in the app but why is there no sound – what’s wrong?
Make sure that you have sound enabled on your iOS device...if you are set to virbrate mode you will not hear audio with the video.
How can I provide feedback on Live Photo features that I’d like added or changed?
In the HP Live Photo app, select Settings and scroll down to the Send Feedback option. We would love to hear from you! Note that this option is for feedback and is not monitored for support questions. For support questions see the
Printing Live Photos, Troubleshooting, and Support sections below.
I am having an issue with the HP Live Photo app – where can I get help?
See the Printing Live Photos and Troubleshooting sections below. If you can’t find what you need and would like to contact HP Live Photo support, see the Support section below.
PRINTING LIVE PHOTOS
Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience.
You can print from your iOS device on 4x6 or 5x7 photo paper using Airprint if you have an Airprint compatible printer.
You can print from your Android device on 4x6 or 5x7 photo paper via the HP ePrint app if you have an HP wireless/Ethernet connected printer.
Printing Live Photos shared via email on an iPhone/iPad using Airprint:
Long-press on the image in the email and select “Save Image” from the pop-up list of options and select the Save option.
Go to your Camera Roll and open the image.
Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, select the Action icon and choose the Print option.
If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions
More information on Airprint:
- HP Airprint support forum discussion thread: Click here.
- All Airprint enabled printers: http://support.apple.com/kb/HT4356
Printing Live Photos shared via email on an Android device (requires HP printer):
Tap on the image in the email to open the image.
While viewing the image, select Menu>Share
Select the HP ePrint app as the share target, or another print app that you prefer to use if you have one installed. If you select another print app, complete the print as you normally do.
If you select the HP ePrint app it will open displaying the image – select Print in the HP ePrint app to print the image. Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, and select either 4x6 or 5x7 print size in the HP ePrint app settings.
More information on the HP ePrint mobile app.
HP ePrint mobile app FAQs: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01923321
Printing Live Photos shared via email on PC and Mac:
You can also use the Email option to send a Live Photo to yourself, open the email on your computer and save and print the photo as you normally print photos on your computer.
On a PC, right-click on the photo in the email and select the Save option.
On a Mac, see this information.
If you need additional help printing photos from your PC, Click here.
Printing Live Photos shared via Facebook:
It’s usually easiest to save the photo from Facebook and then print it on your computer or device.
Computer: Select the photo and select “Options>Download” to save the photo to your computer.
Mobile: Long-press on the photo and select “Save Photo” to save the photo to your device.
After saving the Live Photo print it as you normally print on your computer or device.
Printing Photos Directly from Facebook on Your Computer:
You may also want to try the HP Facebook Photo and Album printing option to print live photos from Facebook shares.
However, it may be simpler to save and print the photo from your computer or device using a process that you are more familiar with.
https://apps.facebook.com/hpprint/
TROUBLESHOOTING
Create:
Can I change the images that the app pulled from the video for the Live Photo?
It is not possible to directly select a specific frame of the video to print as the Live Photo. You can try the refresh button in the upper-right corner of the “Choose Image” screen to re-scan your video.
What can I do if the HP Live Photo app is unable to find an image in my video for the Live Photo?
The most likely reason for not finding an appropriate image to print for the Live Photo is that the content of the video does not provide enough contrast. For example, a video of a white dog walking on the sidewalk, or black dog walking on asphalt. The best way to try to resolve this issue is to shoot the video with more lighting to increase the contrast. You can also try to include a few “still shots” in the video where camera and subject movement is minimized.
What if I don’t want to share the entire video?
After you select your video, you can use standard iOS video trim functions within the HP Live Photo app to choose your desired begin and end points.
What if my video is longer than 45 seconds?
The HP Live Photo app will display the video trim controls automatically with a 45 second segment selected so you can choose what portion of the video to include.
Can I use a video from another source?
HP Live Photo currently only supports videos created on your iOS device.
It’s taking a very long time to save my Live Photo project. What can I do to speed it up?
Saving the project requires uploading both the video clip and the photo, and completing several tasks in the cloud to link the Live Photo to the video. Depending on the length of your video and the speed of your internet upload connection (which can vary significantly over time), this can take several minutes.
If you are on Wi-Fi and the save is taking more than five minutes or not completing, try changing to 3G or 4G, which usually have faster upload speeds than home or public Wi-Fi connections. (Data charges may apply.) You can also try using a shorter video clip. (If you are interested, you can use services like www.speedtest.net to test your Wi-Fi and 3G/4G upload speeds.)
How do I view or share Live Photos I’ve already created?
Select the Live Photos option (icon looks like a small stack of photos) in the Live Photo app to view the Live Photos you have created. Select one of them to view the photo and choose a print or share option.
How do I delete a Live Photo from my list of saved Live Photos?
iOS: Go to the Live Photo tab and slide your finger left-to-right on the Live Photo you want to delete. A “Delete” button will appear – select it to delete the photo.
Android: Select the Live Photo icon (at the top of the Live Photo app, looks like a stack of photos) to view your live photos. Long press on a live photo a context menu will appear with Delete and Share options. Select the Delete option.
Share
I’m having problems printing a Live Photo that was shared to me.
See the Printing Live Photos section above for general information and assistance with printing HP Live Photos.
Can I use the app to view a Live Photo on my computer screen?
Yes. If you share the Live Photo via email or Facebook, recipients can use the HP Live Photo app to view the Live Photo on screen and see the video. Results can be affected by the monitor display resolution and type, as well as ambient lighting.
My friend doesn’t have an iOS or Android device. Can I share my Live Photo with her?
At this time an iOS or Android device is required to view the videos associated with your Live Photos.
I just need the viewing instruction sheet – how can I print that?
Go into app Settings and scroll down and select the “Print Instructions” option. If you prefer not to print the instructions on 4x6 or 5x7 media, remove photo media from the photo tray before you send the print.
View:
I have a Live Photo that does not play when I view it through the HP Live Photo app. What’s wrong?
Below are some reasons why this could occur:
The photo is not an HP Live Photo. Look for the small blue icon of a bird in the lower-right corner of the photo to confirm it is a Live Photo.
The person who created the Live Photo must be either one of your Facebook friends, or you must connect to them by entering their nametag (printed on the bottom-right of the live photo) in the View screen in the Live Photo app.
The Live Photo needs to be printed on photo paper for best results.
Ensure sufficient light is available for viewing, and minimize any glare or shadows on the photo.
The creator of the Live Photo may have deleted the Live Photo project from their app. Contact them to confirm it is still available.
An internet connection that is too slow/unstable.
Can I view Live Photos with other augmented reality apps?
No. HP Live Photo requires the HP Live Photo app to view the images and display the video.
SUPPORT
If you are unable to find an answer to your question in the FAQ, Printing Live Photos, and Troubleshooting sections above, you can get support via email for the HP Live Photo application at the following email address:
[email protected]
To ensure a quick resolution of your support question, please provide:
A clear subject line - e.g., “Live Photo – printing problem”
A complete description of your problem – what you are trying to do and what is going wrong.
What iOS mobile device you are using
Your printer make/model
Note that we do not have the necessary information to provide support for photo printing on non-HP printers.
I am an HP employee.Connybelle wrote:
My HP Photosmart 5514 is set up on wireless. It will not let me print a picture from my computer. No matter what I do, it tells me to insert a memory card. I want to print what is in my pictures on the computer. Any ideas?
If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/bd-p/PostPrint
I am an HP employee. -
I am totally perplexed... photo printing help suggestions with Canon
I am a recent convert from the PC world... been using my iMac for a little over 6-7 weeks now. For the most part I love it but still run across a few bumps in the road. This is one of them...
Before I switched to my iMac I was printing some fairly good photos on my Canon IP6700D. I used Photoshop Elements 5 and Adobe Lightroom. I have since upgraded to PSE 6 for Mac and Lightroom 2 for Mac. I have also tested Aperture and printed from iPhoto.
The photos I am printing now are pretty lousy... I have tried various settings. What I am missing... or cannot find... are the printer preferences that were easily accessed in the PC world. The preferences gave me a huge number of settings and profile options.
Am I missing something easy... or is this just a difficult process.
Thanks in advance for your help and suggestions.
RonniePAHU wrote:
prstewart wrote:
...I have hit the triangle and I get some options like quality and media, layout and a few others. Is that what i should be seeing.
Yes, that is exactly what you want to see. Most of the colour management settings are controlled via these menus.
When going to the printers and fax in preferences I can't get ink levels and it only offers basic maintenence.
To do the maintenance, you need to open the printer queue and then selecting the Utility icon in the printer queue pane - note we try not to use the Window
I do photography so I want to get the best reults from the printer but I can't find the options for me to select the highest quality print.
The paper presets determine the gamuts used for printing. These are the simplest way to get the best output from the printer. But if you need to modify your output, then the Color Options menu is the place to tweak your output.
PaHu
To do the maintenance, you need to open the printer queue and then selecting the Utility icon in the printer queue pane - note we try not to use the Window
I don't seem to have much in the way of options through utility. I also cannot retrieve ink level information??? should i be able to see that?
With regards to confirming printing options and the interface, by hitting the triangle i get the list - layout, quality and media etc. That is what i use and within those headings i would then see the options that are specific to my canon printer. They are not generic. I don't have a heading 'printer features' which a friend has with a different printer(should i have that heading??) but for me to produce higher quality prints/ or lower for that matter i would select the paper type and it automatically bump up or reduce quality accordingly.
Sorry if i'm coming across a bit dumb here. -
HP5640 All-in-one does not print photos from Windows Live Photo Gallery
Setup printer using mobile device Installed print driver using provided CD. Updated driver software. Printer is networked by wireless to computer & smartphone.Was able to print photo from smartphone, was able to print Word document from computer. Was unable to print photo from computer using Windows Live Photo Gallery. Used the HP troubleshooter, following all possible solutions to no avail. Selected the option of HP Photo Paper but it defaulted to the 8x11 paper tray. Can someone please help? Thank you!
Hey , Welcome to the HP Support Forums!
I understand that you're experiencing issues when printing from Windows Live Photo Gallery on your Windows 8 computer to your HP ENVY 5640 e-All-in-One Printer, as your prints continue to default to the letter size Paper Tray. I would like to assist you today with resolving this printing issue. Can I please have you follow the steps below to properly configure your print settings under the Print dialogue window in Windows Live Photo Gallery. 1. Load your Photo Paper in the Photo Tray on your printer 2. Open an image you would like to print under Windows Live Photo Gallery 3. Click on File and select Print 4. Under the Print dialogue window please ensure that your printer, Paper Size, Quality, and Paper Type are all set properly for your specific print job 5. Next, click on the Options button on the bottom right hand corner. Under the Print Settings dialogue box click Printer Properties. 6. Next, change the Paper Source to Photo Tray. If it currently is set to 'Main Tray' please click the Main Tray option and it will drop down to allow you to select Photo Tray. Click OK once the Tray change has been made. NOTE: If the Paper Size shows an exclamation mark, it means that your Photo Tray does not support the Paper Size selected. Click the dropdown next to Paper Size and choose a size that does not show an exclamation mark. 7. Under the main Print dialogue window click Print on the bottom right Your document should print as per normal now from the proper Paper Tray. Please let me know if the steps provided resolve your Paper Tray photo printing issue. I look forward to hearing from you. Good luck! -
Cannot print from Windows Live photo gallery
I cannot print from Windows Live Photo Gallery. The printer is connected and has a signal.
This printer is an HP Photosmart Touchscreen. I have since resolved the problem by uninstalling, and reinstalling the printer. Not sure what the problem was, but it is now working. Thank you for your help.
-
When I print a photo to my epson printer, it comes out larger than the original photo - so the photo prints beyond the borders. Tried readjusting all sorts of things but nothing helps. I had this same problem with my Canon. any ideas?
Crop to the print size before pringing
LN -
I am trying to print in Photoshop CS4 on an Epson Photo printer (3880) from my Mac. I just upgraded to Maverick 10.9.2 when the problem started. Can you help.
I have the answer. It took quite a while but I know why the 3880 won't print from Photoshop 4 with Maverick. It is due to the Epson .icc page description files. The way to solve the problem is to make your own .icc. OK, so you don't know how to do it. This is what I did so now I get the quality prints I expect from an expensive printer.
You need to go to www.datacolor.com/spyderprint and purchase the Spyderprint hardware and software. It comes as a package for $300 to $350 depending on if you get a sale. The software will print on the 3880 test sheets of color blocks. With the hardware reader you then read the colors on the test sheets printed. What this does is match the monitor image with the printer, ink and paper you used. It makes an .icc page description file for you to select instead of the Epson .icc file. When you print again select the new .icc file and also choose "Printer Manages Colors" instead of "Photoshop Manages Colors" I know this is usual but it works. When you are done you will be smiling too with your beautiful results.
One other thing. If you want, it is optional, also purchase the Spider 4 Pro for $150. It calibrates your monitor and helps make excellent prints.
I understand it is more money and you already probably have a good computer, expensive camera to go with the 3880 so spend the extra money so it all works together.
I hope this helps. -
Help with printing photos on photo print paper with Desk-jet 3050A
Hello I am in need of some advise regarding my desk-jet 3050A printer, the problem is that I cant seem to print pictures on to my glossy photo print paper; I can print pictures onto standard A4 plain paper but the pixels have blurred slightly.
I cant seem to find any accurate advise regarding which photo printer paper is compatible with my printer and how to actually print a picture onto both plain paper/photo paper at a good quality, any help would be appreciated, let me know if you need anymore information. Thanks
Chris
OS: Windows 7 Home Premium 64-bit
Make: HP Desk-jet e-All-in-one Printer
Model: J611a series 3050A
Product serial No: {Removed for privacy}
FPU No: CR231-64001Hi,
What exactly is going wrong? and with the link below you can find the specs of the printer. Under paper handling the sizes and paper weight that are supported are listed.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02105426&tmp_task=prodinfoCategory&cc=us&dlc=en...
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution" -
Windows Live Photo Gallery stopped importing and scanning from my printer.
Windows Live Photo Gallery was allowing import and scanning from my printer. All of a sudden this feature has stopped working. I no longer get the dialogue box that asks whether I want to import documents or pictures... Could this be a setting
issue?You can launch it manually.The executable for the Scanner and Camera Wizard is:
Start > Run > Type in wiaacmgr.exe > Press Enter key.
Related articles:
Windows 7 - Working With The Scanner And Camera Installation Wizard
http://windows.microsoft.com/en-AU/windows7/Working-with-the-Scanner-and-Camera-Installation-wizard
Maybe the following articles would be worth a look:
Windows 7 - Troubleshoot camera connection problems
http://windows.microsoft.com/en-US/windows7/Troubleshoot-camera-connection-problems
Windows 7 - How do I get pictures from my camera to my computer?
http://windows.microsoft.com/en-US/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer
And it may be worth a try to adjust your autoplay settings.
Windows 7 - Change settings for importing pictures and videos
http://windows.microsoft.com/en-US/windows7/Change-settings-for-importing-pictures-and-videos
Windows 7 : AutoPlay : frequently asked questions
http://windows.microsoft.com/en-us/windows7/AutoPlay-frequently-asked-questions
Windows 7 : Troubleshoot AutoPlay problems
http://windows.microsoft.com/en-us/windows7/Troubleshoot-AutoPlay-problems
How to Configure AutoPlay Settings in Windows 7
http://www.techtalkz.com/windows-7/516004-how-configure-autoplay-settings-windows-7-a.html
S.Sengupta, Windows Entertainment and Connected Home MVP -
Canon Easy Photo Print Crashing! Please help!!
I have a Canon Pixma MG5320 and an iMac. I can use the program Easy Photo Print just fine until I hit "print settings" then I get an error logs.
I've tried repairing permission, reinstalling all the programs, turn off printer sharing, re installing the printer and nothing is working. Any help would be appreciated.
Process: Easy-PhotoPrint EX [424]
Path: /Applications/Canon Utilities/*/Easy-PhotoPrint EX.app/Contents/MacOS/Easy-PhotoPrint EX
Identifier: jp.co.canon.Easy-PhotoPrint EX
Version: Version 4.1.6 (4.1.6)
Build Info: Easy-PhotoPrint EX-1~1
Code Type: X86 (Native)
Parent Process: launchd [157]
User ID: 501
Date/Time: 2013-02-21 17:26:19.742 -0600
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 111721 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 9545 sec
Per-App Crashes Since Last Report: 13
Anonymous UUID: CD6E9A76-7958-3831-8F67-9B6AFF0EC62B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
VM Regions Near 0x4:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Canon Utilities/*/Easy-PhotoPrint EX.app/Contents/MacOS/Easy-PhotoPrint EX
__TEXT 0000000000001000-000000000013b000 [ 1256K] r-x/rwx SM=COW /Applications/Canon Utilities/*/Easy-PhotoPrint EX.app/Contents/MacOS/Easy-PhotoPrint EX
Application Specific Information:
Performing @selector(changeStageAction:) from sender PPCStageSelectButton 0x1466230
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 jp.co.canon.CNIJLPEcc 0x3eeb24c7 SetPrintQuality_Custom + 231
1 jp.co.canon.CNIJLPEcc 0x3eeb33c9 lpe_SetPrintQuality + 209
2 jp.co.canon.CNELPRINT 0x3ee6130b CPrinterEngineIF::SetPrintQuality(unsigned long) + 211
3 jp.co.canon.CNELPRINT 0x3ee69f07 CPrinterDllApi::SetQuality(unsigned long) + 101
4 jp.co.canon.Easy-PhotoPrint EX 0x0008cf0b -[PPCPrinterAccess setQuality:] + 27
5 jp.co.canon.Easy-PhotoPrint EX 0x00093444 -[PPCPrintBoxView initPrinterParameterSetting] + 1666
6 jp.co.canon.Easy-PhotoPrint EX 0x00092878 -[PPCPrintBoxView changePrinterName:] + 1596
7 jp.co.canon.Easy-PhotoPrint EX 0x00091bfa -[PPCPrintBoxView initPrinterSetting] + 1942
8 jp.co.canon.Easy-PhotoPrint EX 0x00090e9a -[PPCPrintBoxView initContents] + 68
9 jp.co.canon.Easy-PhotoPrint EX 0x00096b00 -[PPCPrintBoxView viewDidMoveToWindow] + 48
10 com.apple.AppKit 0x904adff6 -[NSView _setWindow:] + 2560
11 com.apple.AppKit 0x90b103c5 __21-[NSView _setWindow:]_block_invoke_0702 + 52
12 com.apple.CoreFoundation 0x96cde962 __NSArrayEnumerate + 594
13 com.apple.CoreFoundation 0x96cde4e6 -[NSArray enumerateObjectsWithOptions:usingBlock:] + 102
14 com.apple.CoreFoundation 0x96cde3f5 -[NSArray enumerateObjectsUsingBlock:] + 53
15 com.apple.AppKit 0x904adfd2 -[NSView _setWindow:] + 2524
16 com.apple.AppKit 0x904b76a6 -[NSView addSubview:] + 421
17 jp.co.canon.Easy-PhotoPrint EX 0x000436fc -[PPCPlaceholderView setView:] + 115
18 jp.co.canon.Easy-PhotoPrint EX 0x0002306f -[PPCEditorManager setPhase:OpenDocFlag:] + 157
19 jp.co.canon.Easy-PhotoPrint EX 0x000087ae -[PPCAppDelegate setPhase:OpenDocFlag:] + 414
20 jp.co.canon.Easy-PhotoPrint EX 0x0000880f -[PPCAppDelegate setPhase:] + 41
21 jp.co.canon.Easy-PhotoPrint EX 0x00019192 -[PPCTopicPathView changeStage:OpenDocFlag:] + 2654
22 jp.co.canon.Easy-PhotoPrint EX 0x00018731 -[PPCTopicPathView changeStage:] + 41
23 libobjc.A.dylib 0x9192d5d3 -[NSObject performSelector:withObject:] + 70
24 com.apple.AppKit 0x905d1bd2 -[NSApplication sendAction:to:from:] + 436
25 com.apple.AppKit 0x905d19e0 -[NSControl sendAction:to:] + 102
26 com.apple.AppKit 0x905d18ef -[NSCell _sendActionFrom:] + 159
27 com.apple.AppKit 0x905cfe60 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1895
28 com.apple.AppKit 0x905cf69f -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 511
29 com.apple.AppKit 0x905cedb9 -[NSControl mouseDown:] + 867
30 com.apple.AppKit 0x905c6a21 -[NSWindow sendEvent:] + 6968
31 jp.co.canon.Easy-PhotoPrint EX 0x0001a5c4 -[PPCMainWindow sendEvent:] + 514
32 com.apple.AppKit 0x905c1a0f -[NSApplication sendEvent:] + 4278
33 com.apple.AppKit 0x904db72c -[NSApplication run] + 951
34 com.apple.AppKit 0x9047e6f6 NSApplicationMain + 1053
35 jp.co.canon.Easy-PhotoPrint EX 0x000034bb main + 559
36 jp.co.canon.Easy-PhotoPrint EX 0x000025b2 _start + 216
37 jp.co.canon.Easy-PhotoPrint EX 0x000024d9 start + 41
Thread 1:
0 libsystem_kernel.dylib 0x9a65d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9204804c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92047e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9202fcca start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9a65d9ae kevent + 10
1 libdispatch.dylib 0x9862ec71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x9862e7a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x9a65d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9204804c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92047e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9202fcca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9a65d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9204804c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92047e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9202fcca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x9a65d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9204804c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92047e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9202fcca start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib 0x9a65d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9204804c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92047e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9202fcca start_wqthread + 30
Thread 7:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9a65cc72 __semwait_signal + 10
1 libsystem_c.dylib 0x920cfa61 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x920cf92a usleep$UNIX2003 + 60
3 com.apple.AppKit 0x906cad4d -[NSUIHeartBeat _heartBeatThread:] + 879
4 com.apple.Foundation 0x910751d8 -[NSThread main] + 45
5 com.apple.Foundation 0x9107515b __NSThread__main__ + 1396
6 libsystem_c.dylib 0x92045557 _pthread_start + 344
7 libsystem_c.dylib 0x9202fcee thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x3eeb23f4 ecx: 0x0289c000 edx: 0x00000001
edi: 0x00000002 esi: 0x00000001 ebp: 0xbfffea18 esp: 0xbfffe9b0
ss: 0x00000023 efl: 0x00010246 eip: 0x3eeb24c7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000004
Logical CPU: 1
Binary Images:
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0x190000 - 0x198fff com.apple.carbonframeworktemplate (1.0 - 1.0) /Applications/Canon Utilities/*/Easy-PhotoPrint EX.app/Contents/Frameworks/BJEZDCNR.framework/Versions/A/BJEZDCNR
0x19f000 - 0x1b2ff7 +jp.co.canon.bj.printer.app.MPNEX510.colorcorrectionmanager (ColorCorrectionManager Version 5.1.0 - 5.1.0) /Applications/Canon Utilities/*/Easy-PhotoPrint EX.app/Contents/Frameworks/ColorCorrectionManager.framework/Versions/A/ColorCor rectionManager
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0x330000 - 0x3a2fdb +jp.co.canon.bj.printer.app.MPNEX510.imagefix (ImageFix Version 5.1.0 - 5.1.0) /Applications/Canon Utilities/*/Easy-PhotoPrint EX.app/Contents/Frameworks/ImageFix.framework/Versions/A/ImageFix
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0x700000 - 0x70dff3 com.apple.Librarian (1.1 - 1) <88A55A5E-40FF-3234-8394-2317120B79AB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
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0x14a02000 - 0x14a06ffb libFontRegistryUI.dylib (100) <10CAC446-A500-3291-A144-7FAFA57D6720> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
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0x3eee3000 - 0x3eeeffe7 +jp.co.canon.bsd.bjcommand2 (8.1.0 - 8.1.0) <8C3F3480-57E8-C2C2-F01F-44CB83C6B4C9> /Library/Printers/Canon/BJPrinter/Frameworks/BJCommand2.framework/Versions/A/BJ Command2
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0x3f000000 - 0x3f030ff7 +jp.co.canon.ij.cijextddi (2.6.0 - 2.6.0) <BE6F73F2-A347-689D-BCBE-1D7F6C9836FC> /Library/Printers/Canon/BJPrinter/Frameworks/CIJExtDDI.framework/CIJExtDDI
0x3f044000 - 0x3f056ff3 +jp.co.canon.ij.print.CIJPrinterUtility (10.67.1 - 10.67.1) <4A8DB10B-3C87-B490-2F7F-8D7AB54E7675> /Library/Printers/Canon/BJPrinter/Frameworks/CIJPrinterUtility.framework/Versio ns/A/CIJPrinterUtility
0x3f06b000 - 0x3f085fe7 +jp.co.canon.bj.bjextddi2 (2.2.1 - 2.2.1) <0ED0DF58-A821-0177-91DA-29CB1E3A6AC9> /Library/Printers/Canon/BJPrinter/Frameworks/BJExtDDI2.framework/BJExtDDI2
0x3f08a000 - 0x3f09cffb +jp.co.canon.bj.print.BJPrinterUtility2 (7.63.1 - 7.63.1) <41A7B834-776C-4693-9206-009055BBE25D> /Library/Printers/Canon/BJPrinter/Frameworks/BJPrinterUtility2.framework/Versio ns/A/BJPrinterUtility2
0x3f200000 - 0x3f24dffb +jp.co.canon.CNELPAGE (CNELPAGE version 4.1.0 - 3.1) <B157E51A-A4C2-2541-008A-4E75B1D42FEE> /Applications/Canon Utilities/*/Easy-PhotoPrint EX.app/Contents/Frameworks/CNELPAGE.framework/CNELPAGE
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0x40b84000 - 0x40b8eff7 +jp.co.canon.bj.printer.app.module.LEJES (LEJES Version 1.0.0 - 1.0.0.8) /Applications/Canon Utilities/*/Easy-PhotoPrint EX.app/Contents/Frameworks/LEJES.framework/LEJES
0x8fe5c000 - 0x8fe8ee57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
0x90007000 - 0x90283ff7 com.apple.QuickTime (7.7.1 - 2599.13) <FE609160-E1EF-341D-9B6A-205D3E03A4D2> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x90284000 - 0x90284fff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x90285000 - 0x90287fff libCVMSPluginSupport.dylib (8.6.1) <8A174BD9-992E-351D-8F9A-DF6991723ABE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x902c8000 - 0x902d1ffd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x902d2000 - 0x90364ffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x9037f000 - 0x90381fff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x90382000 - 0x90f3effb com.apple.AppKit (6.8 - 1187.34) <06EDB1D1-3B8A-3699-8E3A-D8F50A27AB7C> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x90f3f000 - 0x90fd6ff7 com.apple.ink.framework (10.8.2 - 150) <D90FF7BC-6B90-39F1-AC52-670269947C58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x90fd7000 - 0x912f4ff3 com.apple.Foundation (6.8 - 945.11) <03B242AC-519C-3683-AA52-E73536B3D55F> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x912f5000 - 0x913e9ff3 com.apple.QuickLookUIFramework (4.0 - 555.4) <D66F61A6-2C4C-359F-A2E3-7D023C33CB5A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x916d6000 - 0x916dfff9 com.apple.CommonAuth (3.0 - 2.0) <A1A6CC3D-AA88-3519-A305-9B5D76C5D63B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x916e0000 - 0x9172cfff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x9172d000 - 0x9172dffd libOpenScriptingUtil.dylib (148.2) <907E25B1-4F50-3461-B8D5-733C687EB534> /usr/lib/libOpenScriptingUtil.dylib
0x9175d000 - 0x91781fff libJPEG.dylib (845) <547FA9A5-0BBB-3E39-BACA-F3E2DAE57DB0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91782000 - 0x917c4ffb com.apple.RemoteViewServices (2.0 - 80.5) <60E04F2F-AFD8-3B1F-BF07-8A3A7EABB8E9> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x917fd000 - 0x917fdffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <4C13DEA2-1EB0-3D06-901A-DB93184C06F0> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
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0x9190f000 - 0x91a1c057 libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib
0x91a1d000 - 0x91a20ff9 libCGXType.A.dylib (324.6) <3004616B-51F6-3B9D-8B85-DCCA3DF9BC10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x91a21000 - 0x91a22fff libquarantine.dylib (52) <D526310F-DC77-37EA-8F5F-83928EFA3262> /usr/lib/system/libquarantine.dylib
0x91a23000 - 0x91a7cfff com.apple.AE (645.3 - 645.3) <6745659F-006D-3F25-94D6-DF944E9A01FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x91b15000 - 0x91b1ffff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x91b20000 - 0x91b39fff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x91ba1000 - 0x91baeff7 com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x91baf000 - 0x91c09fff com.apple.Symbolication (1.3 - 93) <684ECF0D-D416-3DF8-8B5B-3902953853A8> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x91c0a000 - 0x91f0fff7 com.apple.CoreServices.CarbonCore (1037.3 - 1037.3) <4571EDDC-704A-3FB1-B9A6-59870AA6165F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x91f10000 - 0x91f1cffe libkxld.dylib (2050.18.24) <48A75AF6-9D5A-3552-948E-30A1682D3664> /usr/lib/system/libkxld.dylib
0x91f1d000 - 0x91f76ff7 com.apple.ImageCaptureCore (5.0.1 - 5.0.1) <541529F7-063E-370B-9EB2-DF5BE39073E6> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x9202f000 - 0x920ecfeb libsystem_c.dylib (825.25) <B1F6916A-F558-38B5-A18C-D9733625FDC9> /usr/lib/system/libsystem_c.dylib
0x920ed000 - 0x92276ff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x92285000 - 0x92285fff com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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0x98a7b000 - 0x98a83fff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x98a84000 - 0x98ab5fff com.apple.DictionaryServices (1.2 - 184.4) <0D5BE86F-F40A-3E39-8569-19FCA5EDF9D3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x98ab6000 - 0x98d23fff com.apple.imageKit (2.2 - 667) <3F5F92DB-C0C0-3C5F-98C6-B84AB9E28B55> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x98d24000 - 0x98d24fff com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x98d25000 - 0x98d2ffff libCSync.A.dylib (324.6) <D2E8AC70-C6D1-3C40-8A82-E50422EDCFBF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x98d30000 - 0x98d40ff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x98d41000 - 0x98d63fff libc++abi.dylib (24.4) <06479DA4-BC23-34B6-BAFC-A885814261D0> /usr/lib/libc++abi.dylib
0x98d64000 - 0x98dc8fff com.apple.datadetectorscore (4.0 - 269.1) <4D155F09-1A60-325A-BCAC-1B858C2C051B> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x98dc9000 - 0x98e0aff7 libcups.2.dylib (327) <F46F8703-FEAE-3442-87CB-45C8BF98BEE5> /usr/lib/libcups.2.dylib
0x98e0b000 - 0x98e64fff com.apple.QuickLookFramework (4.0 - 555.4) <96911441-FDD4-3B68-9E0C-51BA11A97C2E> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x98e65000 - 0x98e91ff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
0x98e92000 - 0x98efaff7 com.apple.framework.IOKit (2.0 - 755.18.10) <9A80E97E-544F-3A45-916D-6DB7ED217E33> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x98efb000 - 0x98efeff3 com.apple.AppleSystemInfo (2.0 - 2) <4639D755-8A68-31C9-95C4-7E7F70C233FA> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x98eff000 - 0x98f02fff com.apple.help (1.3.2 - 42) <AD7EB1F0-A068-3A2C-9D59-38E59CEC0D96> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x98f03000 - 0x98f30ffe libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
0x98f31000 - 0x98f93fff libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib
0x98fab000 - 0x98fadfff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x98fb3000 - 0x98fb4fff libdnsinfo.dylib (453.18) <41C7B8E2-2A81-31DE-BD8B-F0C29E169D4F> /usr/lib/system/libdnsinfo.dylib
0x98fb5000 - 0x9900cff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x9900d000 - 0x99095fff com.apple.PDFKit (2.7.2 - 2.7.2) <7AE7BAE9-4C21-3BFB-919E-5C6EEBBDFF75> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x99096000 - 0x990a0fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x990a1000 - 0x99484ff3 com.apple.HIToolbox (2.0 - 625) <5A312E41-9940-363E-B891-90C4672E6850> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x99485000 - 0x99486fff libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
0x99487000 - 0x994a4fff libxpc.dylib (140.41) <1BFE3149-C242-3A77-9729-B00DEDC8CCF2> /usr/lib/system/libxpc.dylib
0x994a9000 - 0x994c6fff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x994c7000 - 0x994d1ffe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x994d2000 - 0x99511ff7 com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x99512000 - 0x99537ffb com.apple.framework.familycontrols (4.1 - 410) <5A8504E7-D95D-3101-8E20-38EADE8DEAE1> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x99579000 - 0x9959eff7 com.apple.quartzfilters (1.8.0 - 1.7.0) <F6A88D89-AB4A-3217-9D65-C2C259B5F09B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x9959f000 - 0x995b1fff libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
0x995b2000 - 0x995c9ff4 com.apple.CoreMediaAuthoring (2.1 - 914) <37C0A2C7-73B3-39BC-8DE1-4A6B75F115FC> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x995ca000 - 0x995ceffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x995cf000 - 0x996daff7 libJP2.dylib (845) <D409C913-6FA4-3D60-BFE0-B9FC6A02FEE0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x99758000 - 0x9979cfff libGLU.dylib (8.6.1) <06BAFDCA-800C-35E3-B1A3-F05E105B86AB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9979d000 - 0x997a5fff com.apple.DiskArbitration (2.5.1 - 2.5.1) <25A7232F-9B6A-3746-A3A8-12479D086B1E> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x997a6000 - 0x997f4ffb libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x997f5000 - 0x9981eff7 libRIP.A.dylib (324.6) <7976E6A2-A489-33F5-A727-7634DDE3B761> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9981f000 - 0x9986eff6 libTIFF.dylib (845) <989A2EB9-3A49-3157-8E9C-B16E6005BC64> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9986f000 - 0x99a2bffd libicucore.A.dylib (491.11.1) <B19E450A-BAF1-3967-9C95-7F77DC0B4639> /usr/lib/libicucore.A.dylib
0x99a36000 - 0x99a44ff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x99a45000 - 0x99ab4ffb com.apple.Heimdal (3.0 - 2.0) <1ABF438B-30E6-3165-968C-E2EA1A9DF1FD> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x99ab5000 - 0x99ac1ff8 libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
0x99e3b000 - 0x99e58ff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib
0x99e59000 - 0x99f08ff7 com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x99f09000 - 0x99f16fff libGL.dylib (8.6.1) <C7A3917A-C444-33CC-8599-BB9CD8C12BC4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x99f3d000 - 0x9a195ff1 com.apple.JavaScriptCore (8536 - 8536.26.7) <75629E05-65FE-3699-8CDC-80C95015CF42> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9a196000 - 0x9a230fff com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x9a231000 - 0x9a23ffff com.apple.opengl (1.8.6 - 1.8.6) <1AD1AE7B-B57B-35B5-B571-32A34F0DA737> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9a240000 - 0x9a28eff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <7BA6C58B-0357-356F-BB69-17ACB5E35988> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x9a28f000 - 0x9a647ffa libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9a648000 - 0x9a662ffc libsystem_kernel.dylib (2050.18.24) <C17D49D0-7961-3B67-B443-C788C6E5AA76> /usr/lib/system/libsystem_kernel.dylib
0x9a663000 - 0x9a66cff3 com.apple.DisplayServicesFW (2.6.1 - 353) <50D0BBF0-F911-380F-B470-E59B5E48E520> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x9a66d000 - 0x9a678fff libcommonCrypto.dylib (60026) <A6C6EDB8-7E69-3827-81F3-9A74D0935461> /usr/lib/system/libcommonCrypto.dylib
0x9a679000 - 0x9a69dfff com.apple.PerformanceAnalysis (1.16 - 16) <18DE0F9F-1264-394D-AC56-6B2A1771DFBE> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 6
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 469
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=156.8M resident=83.7M(53%) swapped_out_or_unallocated=73.0M(47%)
Writable regions: Total=184.5M written=102.3M(55%) resident=148.0M(80%) swapped_out=0K(0%) unallocated=36.5M(20%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 8212K
CG image 4156K
CG raster data 132K
CG shared images 1216K
CoreServices 2556K
MALLOC 142.6M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=243 4K
Memory tag=35 4584K
Stack 67.6M
VM_ALLOCATE 16.6M
__DATA 7452K
__DATA/__OBJC 460K
__IMAGE 528K
__IMPORT 88K
__LINKEDIT 32.7M
__OBJC 2388K
__OBJC/__DATA 100K
__PAGEZERO 4K
__TEXT 124.1M
__UNICODE 544K
mapped file 987.8M
shared memory 10.4M
=========== =======
TOTAL 1.4G
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 12 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E43313646
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E43313646
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H, 587.1 MB
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa120000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfa122000 / 9
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Backup+ Desk Mac, 0x0bc2 (Seagate LLC), 0xa0a4, 0xfd130000 / 6
USB Device: Mass Storage Device, 0x048d (Integrated Technology Express, Inc.), 0x1336, 0xfd140000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3What did the folks at Canon have to say?
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I have gone to Tools, Options, Attachments and there are programs associated that should be able to open the files - Windows Live Photo gallery for JPG files and Microsoft Excel for excel files. I have to actually download and save the files and then open them. Is there a fix for this?
Thanks, Matt, I did as you suggested and now it works!
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Check out the HP Live Photo App!!
http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html?ap...
A free, fun and easy app that lets you share glimpses of your life with your Facebook friends by creating photos that launch short personal videos. The app uses the magic of Augmented Reality to make your Live Photos spring to life
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HPConnybelle wrote:
My HP Photosmart 5514 is set up on wireless. It will not let me print a picture from my computer. No matter what I do, it tells me to insert a memory card. I want to print what is in my pictures on the computer. Any ideas?
If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/bd-p/PostPrint
I am an HP employee. -
Hi
if i delete my app from my iphone how can i get my usertag back on when i download the app again please
i deleted app and then found I could then get back to my place for hp live photo
when i set it up i didnt do it through facebook as i wanted to use it for some school stuff
help pleaseConnybelle wrote:
My HP Photosmart 5514 is set up on wireless. It will not let me print a picture from my computer. No matter what I do, it tells me to insert a memory card. I want to print what is in my pictures on the computer. Any ideas?
If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/bd-p/PostPrint
I am an HP employee. -
Account details on HP live photo
HP Live Photo Software
I have put a wrong Account name on this application. How do you change the account name?Connybelle wrote:
My HP Photosmart 5514 is set up on wireless. It will not let me print a picture from my computer. No matter what I do, it tells me to insert a memory card. I want to print what is in my pictures on the computer. Any ideas?
If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/bd-p/PostPrint
I am an HP employee. -
Aloha...
I just installed HP Live Photo on my Samsung Note II today. The app will not let me create a nametag. I keep getting the message, "Sorry! Nametag is unavailable," regardless of what name I try to use. My last try was a test: TLHPLP2013.
What's up?
Thanks.
Tana-LeeHi Tana-Lee!
Sorry to hear you are having problems creating a nametag in the HP Live Photo app.
I have done some research on your post. I was using an Android device and was able to setup a nametag within the HP Live Photo App. I tried several different names before one was accepted. During my testing I discovered that any nametag with 'HP' seems not to be available.
Would you please try again in creating a nametag? In addition if you have a Facebook account you don't need to setup a nametag.
I have also included a link that will take you to a thread on the forums that gives information on the HP Live Photo App.
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-Live-Photo-FAQ-He...
Happytohelp01
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP
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