HP LJ M4555 MFP no Device Utilization Data Collection in Web Jetadmin 10.2.77156 (SR6)

Recently added three newer HP LaserJet M4555 MFPs to our Web Jetadmin Data Collection for reporting.  The Data Collection for Accessory Inventory, Supply Utilization, Device Inventory and Event Log History all worked - they return a Collection Status of Collection Succeeded.
However the Device Utilization returns a Collection Status of Device Error (not very helpful).
We're using
Web Jetadmin 10.2.77156 (SR6)
I couldn't see anything flagged in this doco as to why it might not work:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01894187/c01894187.pdf
All three MFPs are
Firmware Datecode: 20121208
Firmware Revision: 2201057_231936
I couldn't see anything flagged in this doco as to why it might not work:
ftp://ftp.hp.com/pub/softlib/software12/COL38070/sj-114224-1/readme_ljM4555fw_2201057_231936.pdf
We have several older M4555 MFPs that we are collecting this data from successfully - I've tried to compare settings and can't see anything different standing out.  They do have older firmware.
Firmware Datecode: 20110225
Firmware Revision: 2110187_149149
and
Firmware Datecode: 20111217
Firmware Revision: 2131305_192067
Any MFP with any of these firmware revisions report the data fine.
Does anyone know if there is a particular setting that is required to allow the Device Utilization Data Collection?
Or if there are any known incompatibilites with this firmware revision?

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
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