HP m1536dnf mfp: ePrint Problems

The instructions to find the eprint email address don't work as they appear on this Help Page:
https://h30495.www3.hp.com/help#print_apps
My Laser Jet has the 2-line display and when I print the Information Sheet as advised, there is no email addresss listed.
Just more instructions that don't make sense.
Can someone help me find my printer's email address?

Is the printer connected to your local network when you print the information sheet?
Also: If available, I would recommend checking for any updates available for the firmware of your printer when it is connected to that internet-accessing network. It would be good to know it is up to date in case that may have something to do with the issue.
Help the community by marking this post as a solution if it solved your issue!.
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

Similar Messages

  • Scaner problem - HP LaserJet M1536dnf MFP

    HP LaserJet M1536dnf MFP
    Wire LAN connected.
    There are two stations working with the same MFP.
    On one - everythink works fine.
    On second - not.
    Drivers are the same: 61.101.98561
    IP address of printer is the same.
    Both on Win7.
    Issue is that MFP is printing documents but it refuses to scan any. After running HP Scan application it takes few seconds before it runs and when I finally hit 'scan' button it shows error telling that there is no scaner connexcted to that computer (unfortunatelly i can't paste this error).

    Welcome to the HP Forums SamHell,
    I see by your post the printer won't scan on the second computer running Windows 7 but it will print over the wired network. I can help you with this issue.
    Temporarily turn off the Antivirus software to see if that is blocking the printer communication for scanning.
    Test the scan again.
    If you are still having issues then check the Windows Image Acquisition (WIA) services.
    Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
    Disregard the title.
    Go to Solution three: Check the Windows Image Acquisition (WIA) services.
    I have provided a document for setting up the Firewall to Allow a connection to the printer in case that is causing this issue. Configuring a Firewall to Allow a Connection with the All-in-One in Windows.
    Test the scan.
    Then you will have to go back in and turn the Antivirus software back on again.
    If the issue persists run the Print and Scan Doctor since it might resolve the issue automatically or will find out if it is a driver, Twain, WIA connection or software issue.
    Find and fix common printer problems using HP diagnostic tools for Windows?
    Please let me know the results.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Paper feeder problem - M1536dnf MFP

    Please help - I have an HP laserjet pro M1536dnf MFP.  The paper feeder is not taking in any paper.  When I press print, I hear the wheels spinning for 1/2 second and then I get an error message saying "Document Feeder Mispick. Reload".  All else works fine.  Thanks!

    Make sure ADF paper guides are adjusted properly.
    Please make sure that the paper is pushed inside properly. Customer should be able to see the message as “document loaded”.
    Clean the ADF Roller & separator pads manually
    Lightly dampen a clean, lint-free cloth with clean water, and then squeeze any excess liquid from the cloth.
    Use the damp cloth to wipe any residue off of the rollers and the separator pad.
    Make sure if the ADF cover is closed properly.
    Do a power drain on the printer(Unplug the power cable and wait for 3 mins and then turn it back again)
    Although I am an HP employee, I am speaking for myself and not for HP.
    *Say thanks by clicking the "Kudos! Star" which is on the left*
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
    Although I am an HP employee, I am speaking for myself and not for HP.
    *Say thanks by clicking the "Kudos! Star" which is on the left*
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

  • Mac OS 10.7 to HP M1536dnf MFP won't scan or AirPrint. SOLUTION

    I'm not an IT type, but am posting this in case it helps someone else. Three hours of head-banging to solve this one.
    Maybe simple for the IT fluent, but it appears many struggle with this issue.
    Just purchased HP LaserJet M1536dnf Multi Funtion Printer (Print/Copy/Scan/Fax). This model does not have WiFi.
    Directions say USB or network cable. I had MacBook Pro running OS10.7 via wireless to AirPort Extreme connected to HP LaserJet M1536dnf MFP via USB printer cable. Firmware and Drivers updated. Apple software updated. Regular printer function worked fine. However, MFP not seen by Preview, Print & Scan or AirPrint. Added Ethernet cable, everything works fine.
    TO ENABLE SCANNING AND AIRPRINT:
    1) UPDATE FIRMWARE (HP WEBSITE). You need the latest (Aug 2013) for AirPrint.
    2) UPDATE DRIVER (HP WEBSITE). The disc in the box is only good thru 10.6.
    3) UPDATE APPLE SOFTWARE (APPLE SOFTWARE UPDATE). Always a good idea.
    3) CONNECT PRINTER TO ROUTER WITH ETHERNET (LAN/CAT5e) CABLE. Scanning and AirPrint require it.
    4) USB PRINTER CABLE STILL REQUIRED FOR LAPTOP PRINTING. Maybe not depending on your configuration.
    It appears that the USB printer cable is a one-way pipe. Network cable is required for scanning or AirPrint.
    As usual, HP instructions and support lacking for Mac applications.
    This may help on other HP models that are supposedly Mac friendly and AirPrint capable.
    Always looking to learn something new. Input welcome.

    Dear cblins,
    Here you have the full software to install your multifunction:
    http://ftp.hp.com/pub/softlib/software12/COL52008/mp-125743-5/HP-Deskjet-2540-series_v12.34.0.dmg
    And here you have a document where tells you how to install it by wireless:
    http://support.hp.com/us-en/product/HP-Deskjet-2540-All-in-One-Printer-series/5295960/model/5295961/...
    I hope you find it helpful.
    Greetings.
    * I am not an employee of HP, my work is voluntary.
    If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
    I am not an employee of HP, my work is voluntary. If this answer has been helpful and clarifies or solves your problem, please click the button
    and click on the icon if you want acknowledge the assistance.

  • Scanning issue with HP LaserJet M1536dnf MFP

    I am getting the error messages in my windows 8 machines "The scanner is currently in use. Please wait until your previous task is completed and then try scanning again." I have a HP LaserJet M1536dnf MFP printer which is connected to the network and users connected to the network through wifi. I have installed the latest driver versions from hp.com. It will work for some time but again will face the same issue. In Windows 7 machines, there are no issues.If anybody is having solution to this problem please share.Thank you.

    Welcome to the HP Forums  fastndfury,
    I see by your post that you are only getting the error on the Windows 8 computer, "The scanner is currently in use. Please wait until your previous task is completed and then try scanning again." I can help you with this issue.
    I have provided a document to go through the steps to see if it will help resolve this issue.
    'Another program has control of the scanner' Message Displays on the Computer When Scanning.
    If you need further assistance, let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Drivers to be used on networked computers that arent directly connected to HP Laserjet M1536dnf MFP

    Hi, I have been having problems connecting computers on network to printer. The printer is HP LaserJet Pro M1536dnf MFP. The computer that is connected to the printer directly through usb port is fine. I downloaded full solution drivers from the hp site, installed them and all is well. the problem is with the computers on the network, they cant even detect the computer from add printer. And I have enabled all the file sharing and printer sharing options in advanced sharing on all computers. I also tried installing the same drivers i used on local computer on the networked computers but its not working. Please kindly advise me on which particular driver I should use  or solution.
    This question was solved.
    View Solution.

    Hi Bravee,
    Welcome to the HP Forums.
    I see that you are having issues sharing the printer.
    I will be happy to help you.
    Printer sharing may or may not work properly. Can be very intermediate.
    Here is a document for setting up printer sharing.
    Share a printer.
    I have provided a document for setting up the printer on the network through a Ethernet connection from the printer to the router.
    Installing the Printer Software in Windows 7 for a Wired (Ethernet) Network Connection.
    Hope this helps.
    Thank you for posting on the HP Forums.
    Have a great day.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP ToolboxFX has encountered an error and cannot recover (HP Laserjet M1536dnf MFP)

    We have an HP Laserjet M1536dnf MFP.  Just starting receiving an error with the HP ToolboxFx on Windows 7 32 bit start-up.  We can scan and the printer test prints, but it says the HP Toolbox has encountered an error and cannot recover.  Please restart the HP Toolbox FX...or...toolbox version 006.15.01163.  In toolbox screen, it says cannot connect to device.
    I have tried a number of things and read posts, but still no luck.  I can still scan, though.  Help?

    Hi,
    Try installing the latest firmware of the printer, reboot both the printer and the PC and check for any difference:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-86043-11&cc=us&dlc=en&lc=en...
    If that doesn't help, go to C:\HP Laserjet M1530 Basic Software\Utilities and follow the Scrubber.exe to uninstall the software (it may vary and may be named similar as NTScrubber for example).
    Reboot your PC, go to Drive C and remove the M1530 Basic Software folder, then download and install the latest software below:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-86005-3&cc=us&dlc=en&lc=en&...
    Hope that helps,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Hp laserjet m1536dnf mfp. "Connection error Check connection".

    i have hp laserjet m1536dnf mfp.  when tried to enable eprint at the web services setup menu... i get "Connection error Check connection".  Network and Internet connection works fine.  Please help?
    It seems like the Printer is having a hard time connecting to the ePrint server to get me the email address. 
    Thanks,
    John

    Hi,
    My firmware is up todate.
    I have tried all the recommended support steps... currently had the printer on manual IP.  Still same connection error.
    Product Name: HP LaserJet M1536dnf MFP Formatter Number: P932T2L Serial Number: CNC9C7WB2W Service ID: 21270 Firmware Date: 20110405 Disable Fax: No Telecom Version: 04-015-001 Location: USA ADF Installed: Yes Max Monochrome Print Quality: FastRes 1200 Controller Number: 52 Duplexer Version: 0 Device Description: HP LaserJet M1536dnf MFP Language: English Asset Number: 153 Company Name:   Contact Person:   Device Location: warehouse Product Security: Off Quiet Mode: Off
    Hardware Address: 10:1f:74:46:4f:20 Host Name: NPI464F20 IPv4 Address: 10.0.1.112 Status Ready   IPv4 Address: 10.0.1.112 Subnet Mask: 255.255.255.0 Default Gateway: 10.0.1.1 IP Configured By: Manual WINS Server: 0.0.0.0 Preferred DNS Address: 205.152.37.23 Alternate DNS Address: 205.152.150.23 Status: Connected Hardware Address: 10:1f:74:46:4f:20 Link Speed and Duplex Negotiation: Automatic
    Link Speed: 100 Mbps Duplex: Full Auto Crossover: Enabled

  • LaserJet Pro M1536dnf MFP ToolboxFX, cannot connect to the device

    Hi , I see you have put a great deal of effort into getting the ToolboxFX to work again, I'd be happy to help you with this. I found a post written by a colleague that I think might help. Please take a look at what  suggested to another user: Toolbox FX error. Please let me know if this helps, or if you require further assistance. Thanks.

    Hello, I am new to HP Forums.
    I have tried to search these forums for a working solution for my issue, without success.
    I apologize if I have provided too much information all at once. I see many people seem to have problems with the HP ToolboxFX software. Thanks to anyone that can help me solve my current issue. Product: HP LaserJet Pro M1536dnf MFP
    Model: CE538A
    Firmware Date: 20140630 (was 20100615) Computer: Dell OptiPlex 980 Mini-Tower
    OS: Microsoft Windows 7 Ultimate 64-bit SP1
    RAM: 8GB Background: ****
    We have a small quantity (4 via USB, 2 via wired Ethernet) of this model AIO printer in use here since 2010. I have never had any problems printing to or scanning from these printers. The HP ToolboxFX software DID function on my PC without issue until it was recently uninstalled.
    I have never tested the Faxing function of the printer connected to my PC, so I don’t know if that part of it works. The fax function does work on another (same model) printer installed on our network. Originally this printer was connected to my PC via the supplied USB cable and installed using the supplied HP software media (Installer v1.5.6.4020  I believe).
    My PC had a couple USB ports that did not work, and during the troubleshooting process, a second copy of this printer became installed and linked to a different USB port. I wanted to see if I could have HP ToolboxFX deliver faxes received on one of our networked HP LaserJet Pro M1536dnf MFP printers to my PC instead of another PC currently receiving these faxes. So I thought I would uninstall the printer and software on my PC and reinstall it using the updated software (Installer v3.0.3.5253) downloaded from the HP website. That is when my problems started. Problem: ****
    HP ToolboxFX seems to be running in the system tray, but when I right click the system tray icon and select “Open HP ToolboxFX”, I receive a popup error window. By the way, the printers name no longer appears in the right click context menu. **** Window content:
    Cannot connect to the device. Make certain that the device's power cord is plugged in, the power is turned on, and that all cables are properly connected. Check the Troubleshooting tab or product documentation for more information. [ OK ]  <---<<  Button Clicking the [OK] once displays the same popup window again. Clicking the [OK] button a second time opens HP ToolboxFX but shows my printer status as not connected displaying a red square with white “X” inside it. I can still print to and scan from this printer. It is only the HP ToolboxFX software that is not working. What I have tried to resolve problem: ****  o- I have tried uninstalling and then reinstalling the printer and software (Installer v3.0.3.5253), using USB.  Same “Cannot connect to the device” window. 
    o- Thinking the newer software might need newer firmware installed on the printer, I ran the “Firmware Update Utility” found on the HP website. Firmware version 20140630 successfully installed. 
    o- I uninstalled and then reinstalled the printer and software (Installer v3.0.3.5253), using USB.  Same “Cannot connect to the device” window. 
    o- Thinking the perhaps the newer software was the problem, I uninstalled (Installer v3.0.3.5253) and then reinstalled (Installer v1.5.6.4020, original working) the printer and software using USB.  Same “Cannot connect to the device” window. 
    o- Then I uninstalled (Installer v1.5.6.4020) and then reinstalled (Installer v3.0.3.5253) the printer and software using USB.  Same “Cannot connect to the device” window. 
    o- Wondering if this was a USB software issue, I uninstalled and then reinstalled the printer and software (Installer v3.0.3.5253), using wired Ethernet.  Still no problems printing or scanning. Could now access the printer using its IP address, but the HP ToolboxFX error changed.  Now the popup window contained a different error. **** Window content: HP ToolboxFX has encountered an error and can not recover. Please re-start HP ToolboxFX, or re-start your PC.  You will not be able to receive alert messages, or use other HP ToolboxFX features until HP ToolboxFX has been restarted. Windows version: Win32NT - 6.1.7601.65536
    HP ToolboxFX version: 006.015.01163 [ OK ]  <---<<  Button I believe clicking the [OK] button NEVER clears the popup window (or just makes it reappear). The normal HP ToolboxFX program window never appears. 
    o- As this was not helpful, I uninstalled and then reinstalled the printer and software (Installer v3.0.3.5253), using USB again.  Still no problems printing or scanning, but the HP ToolboxFX error remained the same.  The popup window still contained the following error. **** Window content:
    HP ToolboxFX has encountered an error and can not recover. Please re-start HP ToolboxFX, or re-start your PC.  You will not be able to receive alert messages, or use other HP ToolboxFX features until HP ToolboxFX has been restarted. Windows version: Win32NT - 6.1.7601.65536
    HP ToolboxFX version: 006.015.01163 [ OK ]  <---<<  Button I believe clicking the [OK] button NEVER clears the popup window (or just makes it reappear). The normal HP ToolboxFX program window never appears. 
    o- I then tried a forum posted claimed solution (follows).  This did not resolve my ToolboxFX problem but did reset the error window content and software functioning back to its original non-working state. Now I am back at square one. Printer still works but cannot use ToolboxFX at all. Posted claimed solution START: ****
    From pcwizard on  08-03-2012 08:52 AM
    Re: LaserJet M1536 ToolboxFX error Hi Maddie54, Try the following and see if it works for you;
    o- Please go to the following directory  C:\ProgramData\Hewlett-Packard\ToolboxFX\Settings
    o- Under this directory delete all the files in Settings folder.
    o- Then reboot pc and restart the printer. *This can occur when the IP has changed or the printer had lost communication and been re-connected. I am an HP employee.Posted claimed solution END: **** **** Window content:
    Cannot connect to the device. Make certain that the device's power cord is plugged in, the power is turned on, and that all cables are properly connected. Check the Troubleshooting tab or product documentation for more information. [ OK ]  <---<<  Button Clicking the [OK] once displays the same popup window again. Clicking the [OK] button a second time opens HP ToolboxFX but shows my printer status as not connected displaying a red square with white “X” inside it. 
    *-*-*-*-*- I noticed that the HP uninstall process leaves a large quantity of abandoned folders and files scattered on the file system. I can only imagine that it has done something similar to the registry files. I can only imagine that since I know ToolboxFX works on other PC’s and DID work on mine, at one time, there must be a way to get it to work again. Perhaps there is a better uninstall utility (or manual procedure) that can remove whatever is causing the ToolboxFX software to not work. I hope someone has some useful insight into this problem. Would be nice to use the HP ToolboxFX software to receive faxes from one of our networked printers.
    Thank you very much for your assistance.
    Paul 

  • HP Lasejet M1536dnf MFP document feeder

    Hello, I have a problem with the Laserjet M1536dnf MFP:
    The document feeder has stopped to work; the copy or fax  works only if the reports are loaded on the scanner glass.
    Everything seems fine on the printer and the user told me that nothing special is happened to the multifucntion printer.
    Do you know which check I can do before to call the assistance?
    Thank you in advance
    Kind Regards
    Barbara Vici

    Hi Barbara,
    Please try following the steps provided by the document below:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02713441&tmp_task=solveCategory&cc=us&dlc=en&la...
    For any case it will not help resolving the problem, contact the assistant in order to service the product.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Printer HP Laserjet M1536dnf MFP driver issue

    I can't get the proper driver to install for my HP Laserjet Pro M1536dnf MFP printer. Support tells me that I have to have admin privledges to allow install but I have the install disc and everything installs but some missing driver. The printer will print in WORD but won't print from sites. Any suggestions?

    Hi @Jim6904,
    Welcome to the HP Forums!
    I see that you are having trouble installing the driver for your HP Laserjet M1536dnf printer on Mac OS X 10.10. I am happy to help you with this issue!
    How are you connecting this printer? USB or Ethernet?
    In the meantime, please follow the instructions within this guide, An 'Unsupported Operating System' or 'Software not compatible' Message Displays on a Mac Running OS ..., as the steps will work on Mac OS X 10.10. 
    To download the software, you can go to this website, Software and Drivers.
     For future reference here is your printer's user guide.
    Hope this information helps, and hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP LaserJet M1536dnf MFP doesn't automatically answer faxes

    My new HP LaserJet M1536dnf MFP does not automatically answer fax calls.  I do not have a phone hooked up or an answering machine/voicemail.  The 'Answer Mode' is 'Automatic'.
    We use an analog converter to connect it to our internal digital VOIP phone system.  The prior MFP that was connected didn't have any issues with answering/printing faxes.
    I can see "Incoming call" on the display but it just rings and rings.  If you press the 'Start Fax' button when it's ringing, then it will proceed with connecting and receive the fax, otherwise it eventually drops the call.  This is not good seeing that a lot of faxes come in when the office is closed or otherwise unattended.
    I tried the "Fax/Tel" setting, but that didn't work either.
    Please help!
    Thanks, much!!!
    This question was solved.
    View Solution.

    Hi @DW-OH, 
    I see by your post that the faxes won't come through when set to automatic or Fax/Tel, but you can manually receive the fax. I can help you with this.
    Update the printer's firmware.
    HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
    Select your operating system, click next, click the link for firmware.
    Please check your private messages for the reset for the printer, I have seen this resolve this issue previously.
    In the forum beside your handle name just click on the envelope to view it.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP laserjet m1536dnf mfp print and scan is very slow

    Hi Sir/Madam,
    HP laserjet m1536dnf mfp print and scan is printing and scanning slow on network. Sometimes scan is not work. That's why I have to reinstall the printer driver. So how to increase print speed?
    Thanks in advance,

    Hi riz1_4444,
    Welcome to the HP Forums, I hope you enjoy your experience!
    I understand the printer is printing and scanning slow on the network.
    I will be happy to help you.
    Make sure printer is connected directly to a wall outlet.
    Try printing a hardware test on the printer to see if it prints slow or not.
    Printing a Configuration Report. Select Method one: Print a Configuration Report from the printer control panel.
    I would restart the router to see if this will resolve the issue.
    Try another Ethernet cable.
    If you are still having issue then test the printer by connecting the printer to the computer by a USB cable to see if it is something on the network that is causing it to slow down.
    Hope this resolves your issue for printing slow over the network.
    Thank you for posting on the HP Forums.
    Have a wonderful day!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Laserjet M1536dnf MFP jam in catridge area

    hp laserjet m1536dnf MFP all in one printer showing jam in catridge area, have check printer sensers they are ok and threre is no jammed paper. have even tried another power board but to no aview.help

    Hi @sytech,
    Welcome to the HP Forums!
    I understand that your HP Laserjet m1536dnf MFP all in one printer is showing a jam in cartridge area. I am happy to help!
    Please take a look through this guide, 'Doc. feeder jam', 'Open door and clear jam', or Other Jam Message Displays on the Printer.
    If that does not resolve your issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this helps!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Unable to use scan with networked HP LaserJet M1536dnf MFP using Mac OSX, but able to print.

    Thanks for any help. 
    I'm using an HP LaserJet M1536dnf MFP.
    It is networked wirelessly via an Apple Extreme and prints just fine over the network but will not scan. 
    Yet, it scans just fine when I move the printer's USB cable from the Extreme directly to the MacBook Pro (a bit of a hassel).
    When I try to scan over the wireless network, I'm able to go through the scan driver interface and see the printer, but when I click on "Scan", I recieve this error message:
    "Scanner communication cannot be established."
    "HP LaserJet M1536dnf MFP is currently unavailabe.  Ensure cables are connected.. etc."
    I'm running OSX 10.8.3 on an old MacBook Pro (2008)
    MacBookPro3,1
      Processor Name:    Intel Core 2 Duo
      Processor Speed:    2.4 GHz
      Number of Processors:    1
      Total Number of Cores:    2
      L2 Cache:    4 MB
      Memory:    4 GB
      Bus Speed:    800 MHz

    Hello, DP Photo, sounds like a scanning issue with the software. To start I want you to completely remove the software and then reinstall the programming from the packages available on the website I am going to link you to below. Use the full-feature software if available. 
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3974279
    Try that and let me know how it goes! 
    -Spencer 
    PS I hope you are having a wonderful day! 

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