HP M275 Laserjet

Hello:
I got this brand new printer two days ago. I setup the printer on all my laptops & desktop. (mac & pc).
Web service is enable, Apps is on and so is e-print. There is no problem at all printing from my computers or from [email protected]
The problem, Apps. When I click on the App icon it say "connecting" then "downloading from web". After a minute or so I get this error:
"Connection error" The printer is unable to connect to the service. Check the Internet connection"
I did try almost everything. Called support and no luck. Disabled the web service and enable it again. I am curious why I get this error message when people can send emails to the [email protected] emails and the printer will print it fine,
On my HP ePrint Center the printer shows connected and ready with a green check mark next to it. I am using an Apple Extreme router.
Thank you in advance for your help and information.
Edited.....
Suddenly It started working. I did nothing, I added one app to My Fav, but I don't think that have noting to do with it. Maybe the problem was at the HP servers.

Welcome to the forums @cuteNplump
I read your post about your HP TopShot LaserJet Pro M275 MFP not printing for you. I will do my best to help!
I would recommend printing from other programs and please let me know if you see any issues printing from elsewhere.
If you are running a Windows OS, run the HP Print and Scan Doctor. If the tool cannot fix the problem, it should alert you to where the issue is. Please include the results when you reply!
Thank you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Top Shot M275 Laserjet Pro & Printer Control don't show up

Trying to scan from my iOS devices, I have installed Printer Control, as has been declared supported (here there is the table demonstrating the support), unfortunately IT IS NOT!!! The printer doesn't appear in the list and is not recognized at all. This is ridiculous, even Brother provides a better mobile support for their printers...
Model AirPrint ePrint HP ePrint Mobile App Print Apps Scheduled Delivery Print Apps eFax HP Printer Control Mobile App
HP HotSpot LaserJet Pro M1218nfs MFP Series Yes Yes Yes — — — —
HP LaserJet Pro 100 Color MFP M175nw Yes Yes Yes — — — Yes
HP LaserJet Pro 200 Color M251 Series Yes Yes Yes Yes Yes — Yes
HP LaserJet Pro 200 Color M276 Series Yes Yes Yes Yes Yes — Yes
HP LaserJet Pro 400 Color M401 Series Yes Yes Yes — — — Yes
HP LaserJet Pro 400 Color M425 Series Yes Yes Yes — — — Yes
HP LaserJet Pro 400 Color M451 Series Yes Yes Yes — — — Yes
HP LaserJet Pro 400 Color M475 Series Yes Yes Yes Yes — — Yes
HP LaserJet Pro CM1415 Color Multifunction Printer Series Yes Yes Yes Yes — — Yes
HP LaserJet Pro CP1025nw Color Printer Yes Yes Yes — — — —
HP LaserJet Pro CP1525 Color Printer Series Yes Yes Yes — — — Yes
HP LaserJet Pro M1210 Multifunction Printer Series Yes Yes Yes — — — —
HP LaserJet Pro M1536 Multifunction Printer Series Yes Yes Yes — — — Yes
HP LaserJet Pro P1102w Printer Yes Yes Yes — — — —
HP LaserJet Pro P1606dn Printer Yes Yes Yes — — — —
HP TopShot LaserJet Pro M275 MFP Yes Yes — — — — Yes
Please, activate that support!
Thank you

Here is a link to the most up-to-date list of web services supported printers.
HP Web Connected Printers and Supported Cloud Services
Also, we have the same model of printer here that you are having issues with. I pulled up the HP Printer Control app on my phone and it recognized it right away.
Did you have the phone connected to the WiFi (the same network that the printer is on) when you were trying to use the app? Just like with AirPrint, if it is not connected to the same network as the printer, it is not going to recognize it. If it still doesn't work, then you may need to make some changes to your network configuration. In a perfect world, everything would just connect and you would be done with it. In reality, you have thousands of different routers and completely different network configurations. A lot of the time, issues like this can be resolved by simply setting a Static IP address for the printer and using a reliable public DNS server vs. the one provided by your ISP.
You mentioned that you should have total control from the native apps in iOS and Android, but that's just not how it works. That functionality is up to Apple and Google to implement. HP has no control over how they design their mobile OS and what functionality they provide. The only reason AirPrint works the way it does, is because HP took advantage of the functionality already included in the OS.
If you would like to try setting a Static IP & DNS, follow the steps that I have listed below.
First, you will need a network summary page.
1. Press the settings button on the screen of the printer. It is the second icon on the top, with a wrench as it's picture.
2. Next, select reports.
3. After you are in the reports menu, select "Network Summary". It will now print off that page.
After you have that page, now you have the correct information to set a Static IP and DNS.
1. Open the Embedded Web Server (EWS) for the printer by typing the IP address into the browser’s address bar.
2. In the EWS, select the “Networking” tab.
3. On the left side of the page, click "IPV4 Configuration".
4. Click the radio button labeled "Manual".
5. Enter the IP Address, Default Gateway, and Subnet Masks listed on the network summary page into the appropriate fields.
6. For the Primary DNS, enter the 8.8.8.8. Enter 8.8.4.4 for the Secondary DNS.
7. Click 'Apply' at the bottom of the page. Once the page has reloaded, click it one more time to make sure the changes are applied.
Best of luck,
Kyle
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My hp top shot laserjet pro m275 cannot find my wireless connection

Hi there,
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The blue wireless light flashing means you are not connected to your routers SSID. You need to go back and connect to your routers SSID with it's password to get the light on solid.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

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Hi Thaddeus,
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If my post resolve your problem please mark it as an Accepted Solution

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Hello kingfishers,
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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@Ashley8
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Sorry
I am an HP employee.
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Hi Choffman,
Thank you for visiting the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hi @RandallRaley ,
I understand that when printing, you are getting solid black lines across the paper and now on the back of the paper. You are using HP cartridges, plain paper and have ran the cleanings with the same result. I can help you today.
Try another type of 20lb -24lb plain paper to see if you have the same results.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
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Try printing again.
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Troubleshooting Print Quality Issues.
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Are you getting the black lines on the Hardware Self Tests also?
Where is the printer located? (on a desk, on a enclosed shelf in desk)
What kind of paper are you using?
What is the weight of the paper?
Was there any black on the toner?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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