HP m6 broken hinge and screen

The hinges on my HP m6 laptop are breaking and as a result my screen is starting to break. I've noticed that many others have had this same problem and was hoping HP could fix this issue since it seems to be a very common problem.

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- I worked for HP.

Similar Messages

  • Pavilion Dm1z-4000 broken hinge and broken screen again!

    bought my notebook and few months later the plastic part that covers the hinges were making it hard to close the notebook so i would start closing the notebook more careful but then something inside cracked the screen and so i was forced to get my screen fixed Then the plastic around the screen was started to come off a little as well. So now being even more careful with the notebook the plastic hinges cracked off eventally, and then screws started to come off and craked my screen in the corner again. all these plastic parts were braking and unable to find the parts or know exacally what part i need. First time buying an hp compter for college, pretty dissapointed in the product and company becuase now i have no laptop

    Hello Melfig408,
     I understand your computer is suffering from a broken hinge and a broken screen, is that correct? I will try to help you.
    It sounds like the hinges might be too tight making it difficult to close. When that happens the pressure is then put on the screen and can make it crack a lot easier.
    Are you looking for the necessary parts to do the repair on your own, or needing it to be repaired by HP?
    Please respond back at your earliest convenience.
    Thanks
    Clicking the White Kudos star on the left is a way to say Thanks!
    Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

  • HP Envy m6 Broken Hinge/Split Screen

    Hi!
    So I purchased this HP Envy m6 from Future Shop in Canada. 2 years later, it seems that the plastic covering left hinge (if the laptop were positioned as if you were using it) has broken off, and as a result the screen near the hinge has actually split open so that you can see the wires inside the screen. Attempting to close the lid will result in the split cracking open more, and to close it fully you need to push down on the screen to close the crack.
    I am afraid to use my laptop further out of the fear that the crack will enlarge. Enclosed is an image of the issue. The screen itself works fine and so does the laptop.
    What should I do now? Thanks.
    Picture of the crack: http://i <dot> imgur <dot> com/o751HUg.jpg

    @brian1999lin 
    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
    If you are unfamiliar with the Forum's private messaging please click here to learn more.
    Thank you,
    Omar
    I Work for HP

  • Broken Hinges and Plastic cover

    The hinges and plastic  LCD cover had broken, how to replace it? 

    It would be worth asking at an Apple store!
    When I had a battery replaced a year or so ago, my bottom cover was improperly replaced and appeared warped. 
    Without batting an eye, they offered to replace it - no charge.
    I thought they were just being kind but it turns out it's a common problem on MacBooks from a certain time period (circa2010), so it is Mac's POLICY to replace them without charge when they warp!
    http://www.apple.com/support/macbook-bottomcase/
    I have the same cracks appearing at the hinges (no bumps or drops, only a well-traveled and much used Mac!) but haven't asked about what obtaining a replacement shell would entail. If I do so before you, I'll reply again with what the terms / cost of replacement would be!
    Message was edited by: kcne
    Found a link to verify the bottom case replacement policy.

  • HP Envy Hinge and Screen Issue

    HP Envy model 6-1010ea has a weak hinge which has now also affected the screen.
    I see that this is a common problem.
    Please help

    Thanks for posting but I really don't think you can comment if you are not aware of the specific issue.
    If you search for the HP envy hinge issue you will see many many posts that relate to this and in each instance HP has collected the machine and fixed for the customer.
    I have alraeady had this experience with one of the two machines I own and HP picked up the laptop, repaired and returned it at no charge.

  • Broken hinges on HP Envy Sleekbook

    Hi - I hope someone can help. I bought a HP Envy Sleekbook for my home business less than a year ago from PC World in Bath, UK. 
    I have the same issue of broken hinges and damaged screen surround as a number of people on here. The problem has simply arisen from opening and closing the screen - the laptop has never left my house, nor been dropped or mistreated in any way. 
    Could somebody please point me in the right direction to get it fixed. I have the original receipt dated 31/01/13 and box.
    Many thanks

    I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.
    OrnahP
    HP Support Forums Moderator
     Clicking the "Kudos Star" to the left is a great way to say thanks!
     When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
    Rules of Participation

  • HP Envy m6 Broken hinge

     I have same exact issue with broken hinge and cracked screen border on my HP Envy m6 1105dx.  Otherwise the laptop is great.  Jeff, thank you for helping others with with issue, please contact me asap, I can't close the laptop and my life and work depends on it.  Thank you. Regards,Daniel

    @JJ8
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details)
    Cheers,
    KarolB
    I work for HP

  • Broken hinges on a old Satellite P20

    My widescreen P20 has broken hinges and I hear this is a common problem :( I took it to be fixed and they said it's not just the hinges but the inside of the lid too so it is unfixable. I need to find one for spares, at the moment I'm unable to touch the lid let alone close it!
    I'm hoping if I buy the outside casing of a laptop, or just the lid, I can have my inside put into it. Does anyone know where I can get one? I have checked ebay and looked on this site but no luck so far.

    Hi
    I dont think its a common problem
    This problem is that the internal displays of notebooks got bigger and the notebook size smaller.
    The notebook has small hinges within the screen so all the force is applied on a very small area causing the plastic cover cracks.
    I have to say that this issue is not brand specific.
    By the way all parts; hinges, lid, covers can be ordered from the Toshiba service partner in your country

  • HP Pavilion dv7t broken hinge

    I have a HP Pavilion dv7t that has a broken hinge. It has slowly become a problem. First the screw fell out and we tried to replace it but it did not hold it tight enough. I have been very carefull with my laptop and I very rarely move it from its location in our house. Now I realize that my free support ended last week September 25th.  I wish I had looked into the problem sooner because I have been dealing with it for months.
    I have seen the other posts and seen where some have tried to get this fixed and others have been sent a new laptop. What are my options at this point? Will it cost me to call support and ask what they recommend I do?
    I am very disappointed in HP because I have up to now had great trust in this company and it's products.

    Just got my Pavilion m6 back from HP, fixed hinges and screen at no cost to me. Laptop was out of warranty, but after a long phone conversation, HP finally decided to make it right. There are numerous people with this same issue. Let them know that. Good luck

  • Right Broken Hinge Leads to Ripped Wire

    Hi, I was have a powerbook g4 titanium and the right hinge broke. Also with it, a black cable ripped. Every time I open it now it sparks from that wire. Is it the backlight power cable? If so, what do I need to replace and where can I get it?

    You need to disassemble the Tibook completely to remove the display assembly from it, as shown in these instructions:
    http://www.ifixit.com/Guide/Repair/Installing-PowerBook-G4-Titanium-DVI-Display/ 99/1
    Then you need to disassemble the display assembly, which is glued together at the factory and not intended to be taken apart, in order to replace the broken hinge (and I'd replace them both if I were replacing one) and the backlight cable. See this page for guidance in doing that:
    http://home.comcast.net/~macdan/tibook_display.html
    Disassembling the Tibook is a complicated process, but a competent do-it-yourself can handle it with the right tools and the iFixit instructions. Dismantling the display assembly itself is the most difficult job one can undertake on a Tibook. It carries a significant risk of causing additional damage that can make the display useless, and it will leave cosmetic scars no matter how careful one is. The alternative to dismantling the display to replace its hinges and backlight cable is to replace the entire assembly, and the price of a replacement display assembly may be low enough by now to make that the preferable alternative for most users.

  • Satellite Pro A300D-131 - warped casing and screen hinge scratches

    Has anyone experienced a warped casing around the power button, mine is raised a good 1-2mm.
    I also notice that the screen hinge clearance between the hinge and body is so tight that the silver effect finish it scratched to bits. The laptop is only a couple of months old and it looks decidedly tatty already, it just looks like poor case design.
    I have Satellite Pro A300D-131.

    I have Satellite A300 in front of me. The notebook belong my girlfriend and it is about two months old. I have checked described areas and I didnt notice anything unusual.
    To be honest I do not like this new Toshiba design because I like to have most of the ports on the back side but this new design has made by Toshiba to have more stabile screen hinges.
    If you really think there is some serious problem I recommend you to contact nearest authorized service provider. They should take a look and give you advice what to do.
    Discussing here on the forum will not help you much.

  • If my ipad accidentally dropped and screen is broken and only 4 months since i buy,does apple will change or fix it?

    If i accidentally dropped my ipad and screen is broken,does apple will change or fix it,my ipad is only 4 months

    It will cost you approximately US$219.00 to US$299.00 depending on the model.
    Apple will replace the entire iPad; they don't repair.
    (If you have AppleCare Protection Plan, you will pay a lot less)

  • The lock button and screen on my iphone 5 are broken, does apple repair this if the phone is under warranty?

    The lock button and screen on my iphone 5 are broken, does apple repair this if the phone is under warranty?

    Yes, if the screen is not cracked, this will be handled by Warranty. Cracked screen is Out of Warranty repair, and for iPhone 5 this will cost $229. For either, make Genius reservation or set up Service and take or send to Apple for resolution.

  • HT1212 My iPhones screen is broken(a black screen and the touch function does not work). I want to back it up, however I can't unlock it. I don't need to fix it, but i do need the information back up to new iPhone. How can i back it up?

    My iPhones screen is broken(a black screen and the touch function does not work).I want to back it up, however I can't unlock it. I don't need to fix it, but i do need the information back up to new iPhone. How can i back it up?

    i don't see a way for you to back up your phone, because it will require you to unlock the phone. 

  • Ripped Display Ribbon and Broken Hinges.

    G4 Pismo question; Is it easier to just replace the whole top half with the LCD, display, hinges, bezel and wires or is it worth just replacing the hinges and ribbon? There's nothing wrong with my LCD. First the hinges went and eventually that data ribbon was sawed in half now I'm dead in the water. The unit has sat for a while and I took it apart and re-assembled it twice. I'd like to check it out before I spend any more time and money but without the data ribbon the machine shuts right off. Any ideas?

    Here's some helpful laptop sites.
    Fix It Guides for Mac Laptops & Mini
    http://www.ifixit.com/Guide/
    The guides can be viewed on-line or you can download a PDF file.
    How to Upgrade, Repair, Disassemble an Apple/Macintosh Laptop or Notebook
    http://repair4laptop.org/disassembly_apple.html
    PowerBookTech
    http://www.powerbooktech.com/
    (Note - PowerBookTech has some good info, however, some Mac users in other forums were having difficulty getting delivery on parts from them.)
    How to Upgrade, Repair, Disassemble an Apple/Macintosh Laptop or Notebook
    http://repair4laptop.org/disassembly_apple.html
    Laptop Repair Guides
    http://www.applerepairmanuals.com/#portables
     Cheers, Tom

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