Hp media smart photo

Hi, I have hp media smart photo system.  I tried to send pictures to snapfish, who I already have an account with, but it tells me that your username or password is wrong.  I have changed password 3 times.  I go directly in to snapfish from on line and sign right in with no problems.  How can I fix this without losing my photos that are already in media smart?  
Please help. 
I have windows 7 

Has MediaSmart ever connected to Snapfish before?
I would recommend backing up all of the photos that are in MediaSmart because I wouldn't want you to lose any of them inadvertently in troubleshooting efforts. 
I would like to see what version of MediaSmart Photo you have. 
Open MediaSmart Photo > Click Settings > Click About > Make note of the version and post it in your reply, please.
Compare that version number with the latest version number below. 
HP MediaSmart Photo Software version 4.1.4319 (sp49982)
If you have an earlier version than this. Go ahead and install the latest version. Even if you have the same version number it could be helpful to uninstall it and reinstall it, in case some part of the software became corrupt.
Let me know what steps you took if you don't mind and also let me know if it had ever connected to Snapfish before, if you don't mind. Hope this helps!

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