HP Mediasmart DVD - Blu Ray Problem

Hi I have a HP Pavilion dv6t-2300.
Last month I had a problem trying to play some blurays with the media smart. It was like the player tries to rplay the disk but after a while nothing happened, so I tried to update the software but it displayed an error during installation (something about it couldn't find a dll file in the mediasmart dvd folder), I tried to uninstall it but the same problem was displayed. After struggling with that, i decided to restore my laptop with the recovery disks.
It worked, I was able to watch my blurays, but recently the same problem returned. So I did a little research, and I found that the PC or the device manager sees 2 BD drives (F and H). I also found that I can see all the bluray disk files but I cannot play any of them on the media smart dvd.
I also installed the Power DVD 10, to test it as a trial and it cannot play the movies either, it says that the disk has an unrecognize media format, or something like that.
So I decided to try to update with the lastest version (4.2.4701) but the error I talked about earlier appeared again, I have the previous version (4.1.4328).
Since the media smart dvd worked until now I only run a few windows updates and some HP updates (like Quick launch buttons and chipset). I wonder if these updates have some relation with the problem.
BTW: I can watch DVD movies with no problem in the Media Smart DVD, the issue only appears with BD disks.
I hope you can help me...
Thanks in advance.
This question was solved.
View Solution.

@gtpbr
You get the message ; "the content are protected and can not be shown in the conditions selected", when you are trying to connect an external monitor. Hit the "Windows" and "P" key at the same time to select "Projector Only".
If this is not the situation, please post again.

Similar Messages

Problems with IQ810UK DVD Blu Ray Drive

Hi - My IQ810uk is only a few weeks old and I'm having trouble already...
My DVD / Blu Ray drive is playing up.... It seems really tempremental. I put purchased Audio CD's in and they are not recognized every time.
Also, I'm trying to import my cd's into iTunes but they nearly always get stuck on track 7 or 8. I have not had one cd import correctly yet! It just seems a bit of a coincedence that it stops on the same tracks.
I tried the same cds on my old pc and they worked first time. Its as if the drive gets to a certain point on the disc and then stops.
I'm really disappointed with this PC - never had so many problems with a new computer - especially one that cost £1500!

i suspect your itunes is a bit dodgy, only because you don't see the same issue when playing the same music in WMP.... however also sounds to me your drive might not be functioning all that well - you might want to check the windows event logs for any system errors that relate to the dvd drive, if there are errors then probably best to call HP Support, I'd say call HP Support regardless as it does sound like the dvd drive is playing up...
HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer

HP DVDWBD TS-LB23L stopped detecting DVD/BLU-RAY

Laptop info:
HP Pavillion dv8-1190eo (5 months old)
OS: Windows 7 Home Premium 64 bit
In the middle of watching a DVD movie, the player stopped working. The movie "froze", didn't start on its own, so I removed the DVD from the tray to check for scratches and dirt on the DVD (and found none but even cleaned it anyway). This was the last time the DVD/Blu Ray player worked. It has been possible to play a single audio CD but other than this, the device does not even detect that any CD/DVD/BLU RAY is in the tray. I have tried with approximately 12 different DVD's, including DVD's that it has played flawlessly before, including brand new DVDs and brandnew writeable DVDs.
What happens on loading a disc in the tray is:
1. it makes a sounds as if attempting to read the disc
2. the small disc icon appears briefly next to the curser
but nothing more. When checking START --> COMPUTER it shows the Blu-ray Disc-ROM-drive but it doesn't show that any disc is in the tray. When double clicking the drive, the tray opens with an "insert disc" message.
With the aid of HP Phone Support over the phone, we have checked the registry to see if there were any conflicts (e.g. iTunes and similar). Everything was ok.
Then we restored to an earlier point where the devise was working but to no avail.
Then we downloaded the driver from HP's site and installed it, but to no avail. Upon a second attempt of installing the driver, we received an error message: "This software is for Windows Vista, Windows Vista WMC, Windows 7, Windows 7 WMC". According to HP Phone Support it is indeed the correct file for Windows 7 64 bit.
I have also tried running HP Support Assistant to trouble shoot, but this is not working as it asks that I load a writeable disc to perform the test. It does not detect the writeable disc I put into the tray, so I cannot perform this test.
According to device manager, the device is working properly.
HP Phone Support's suggestion is that I make a complete restore. This means taking full backup of all data (which I should do anyway), restore, and then install everything I have on my computer again. I am not happy to do this as it is quite a bit
of time consuming work. The other option is to let HP Support pick up the laptop and send it for repair and be without the computer for a minimum of 10 work days (which would easily be 3 weeks or more) which is not really an option for me.
I can see from these forums that I am not the only one experiencing problems with the DVDWBD TS-LB23L, although HP Phone Support refuses that this is a "known issue".
Any help would be much appreciated.

Thank you for your fast reply.
It is indeed HP warranty support that I have spoken with in length yesterday, and more briefly today. They give me the options between complete restore which they will guide me through over the phone (as stated above, this is a quite time consuming procedure with full backup, restore, then reinstall of all software, then backup copied back to laptop), or alternatively, to pick up the laptop and send it to repair which means I would be without computer for at least 2 weeks, but most likely 3 weeks or more - this is not an option to me as I don't have a spare computer, and there are obligations which I can't meet without a working computer at home.

How do I make interactive DVD/Blu-Ray menus with motion?

So, adobe doesn't support Encore anymore which means I can't use dynamic link to AE to create interactive DVD/Blu-Ray menus with motion.... or can I? Is there something I'm doing wrong? While in Encore, I go to dynamic link and boom, dynamic link to AE is not highlighted. If I can't make an interactive menu with motion using adobe, then what can I use? This is causing a major problem for me and my clients. (if i over looked the answer to this in another post, my apologies)

You can use the "Create After Effects Composition." This prompts you to create an independent version of the Encore PSD menu file, and opens the layered file in AE CC and creates a new composition with appropriate settings. AE no longer has mpeg export, so you export from AE to AME.
There were some workflow options that I did not play with much, but they were never what I saw as the basics for using AE to create the motion background.
You need to understand these two help pages:
Adobe Encore * Menu timing and looping
http://help.adobe.com/en_US/encore/cs/using/WSF49EA5DB-3743-49c2-9831-F66328B192F8.html
Adobe Encore * Using After Effects to enhance menus
http://help.adobe.com/en_US/encore/cs/using/WSA5513911-0AD1-440c-BDAD-2E0E806B425E.html
I'm not sure what you mean by "interactive" unless you just mean creating navigation.

I get a msg"failed connection" when trying to connect Sony dvd/Blu-ray player to tv

I have had problems with picture quality on tv. I think it is my very old dvd/vid player, so bought a Sony dvd/Blu-ray player. I continually get a failed connection msg when trying to set it up and connect to the tv. Have dbl checked all cables etc, and all has been done according to manual.?? Any thoughts appreciated!

Hello Wendyd, thank you for your message. Welcome to SONY Community!
Error: Physical Connection Failed
Follow the steps below to resolve this error message:
Make sure the Ethernet cable is securely connected to both the Sony product and the router or modem.
If the Sony product still does not detect the router or modem, try connecting the Ethernet cable to a different LAN jack (if available) on the router or modem .
If still no connection is detected, try replacing the Ethernet cable.
NOTE: The Ethernet cable can be tested by unplugging it from the Sony product and connecting it to the LAN jack on a computer. After turning off any Wi-Fi® option on the computer, try using the computer to access the Internet through the Ethernet connection. If the Internet cannot be accessed, the cable should be replaced.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific.
Due to proximity, they are in a better position to respond to your questions or concerns.

How to connect Apple TV to DVD blu-ray home theatre

Hi guys, I am planning to buy Apple TV2 and I was wondering is there setup guide for connecting to HDTV and home theatre system. I currently have LG HDTV and LG DVD Blu-ray Home Theatre. They are connected with HDMI 1.3 cable and I had to get optical cable to get sound from TV to Home theatre.
How is Apple TV fits into that? I have 1 HDMI slot free on TV and 2 HDMI inputs on DVD system.
I was thinking just to connect Apple TV to DVD via HDMI? Would that put sound on home theatre system?
Thank you in advance.
ddrasko

You have read home theatre manual about playing sound from external device.
You doesn't need to connect home theatre to tv at all as you have get video from apple tv.
Connect video output from apple tv to tv(may carry sound along) and optical cable from apple tv to home theatre.
That will do. You can mute sound of tv(in case hdmi carry sound along) or using other function(on samsung ) and hear from home theatre sound from speakers.

In anticipating upgrading to Premiere Elements 13, I need to know what "gotchas" there might be in loading project files from version 10 (in case someone needs another DVD/Blu-Ray)

Particularly, can I load project files from version 10 (in case someone needs another DVD/Blu-Ray)

cbjameson
What computer operating system is involved?
There is no guarantee that a project created in an earlier version can be opened in a later one. Many times it can, but...
If you do try this, then please consider working from a copy of the project 10 project file and then trying to open that in 13/13.1.
Reason: projects created in an earlier version and then opened and edited in a later version cannot be opened again in the
earlier version.
And, there is always the issue of maintaining the connect of the source media with the project file. Is this move from 10 to 13/13.1
happening on the same computer and are the source media in the same place where they were when they were first imported
into the 10 project. Disc menus consideration may enter into this depending on your details.
ATR

HT204370 If I buy a movie on iTunes and burn it to a DVD can I get to to play in a DVD/Blu-ray player? I haven't had much luck trying to do so.

If I buy a movie on iTunes and burn it to a DVD can I get to to play in a DVD/Blu-ray player? I haven't had much luck trying to do so.

No you cannot.
You can only make a backup dvd of your movies, fo use in itunes on yur computer. You cannot burn a video product to dvd to watch on a dvd player, just as you cannot copy a dvd that you purchase.
"You shall not be entitled to burn video iTunes Products"
http://www.apple.com/legal/itunes/us/terms.html#SERVICE

Comment faire pour lire un DVD Blu-Ray

Bonjour, je voudrais lire un DVD Blu-Ray mais mon lesteur intégré n'arrive pas à le lire. Dois-je installer une application? Le lire via un lecteur externe?
Merci de me répondre.

FINDER>HELP>MAC HELP>DUPLICATING A CD OR DVD
Ciao.

Comment lire les DVD Blue Ray sur mac pro HELP ME

bonjour,
Je n'arrive pas à lire les DVD Blue Ray sur mon mac. dès que j'insère le DVD , IL EST automatoquement ejecté . Merci de votre aide
A bientot

Hi
Je ne parle pas Francaise at all - so I guess that it's about Blu-Ray .
I use Roxio Toast™ 10 Pro incl BD-component (now version 11) to do sort of Blu-Ray coding to standard DVDs - limit is about 20-30 minutes if quality is keept. It can also burn true Blu-Ray but then You need a BD-Burner and BD-disks.
The DVDs with BD-code needs a Blu-Ray player to be played - I use a PlayStation 3
Yours Bengt W

Want to burn pix to dvd to play on dvd blue ray machine

I have downloaded several hundred pictures to a thumbdrive and burned them to a dvd-r through my Macbook Pro. When I take the dvd to play on my dvd machine or Macbook Pro it will not play, however it will play on my Dell PC. I need this for a party I'm throwing and it has to play on a dvd blue ray machine. Can anyone help?? Thanks.

Here's a great little tutorial to accomplish what you're looking for
http://www.kenstone.net/fcphomepage/first_playwarmouth.html
Good luck

Welches format für dvd / blu ray

Hallo Forumgemeinde,
hätte wieder mal eine Anfängerfrage!
Wie bringe ich Welches Format auf eine DVD oder Blu-Ray Disc, damit ich
mir meine Filmchen in bester Qualität über einen Blu-Ray Player Sony BDP S350
oder über einen Sony DVD-Recorder RDR 205 auf meinem FullHD-Sony Bravia ansehen kann?
Das Ausgangsmaterial ist von einer Sony HDR-SR12 (AVCHD) Bin im Adobe Premiere Pro CS4
unter Datei -> Exportieren -> Medien mit den Auswahlfeldern "Format" und "Vorgaben" etwas
überfordert. Ich habe schon alle möglichen Formate versucht, die Daten auf meine PC-HD
exportiert und dann auf DVD (als Daten-DVD) gebrannt. Bis jetzt hat noch keines der Formate
funktioniert!
Das Abspielen als WMV-Dateien über einen Vaio, verbunden mit einem HDMI-Kabel
zum Bravia funktioniert auch nicht, da bekomm ich zwar ein Bild (in bester Qualität) rüber,
aber keinen Ton ! (ohne HDMI-Verbindung läuft´s am Vaio ganz normal mit Ton, System-Töne
des Vaio bring ich aber mittels HDMI-Kabel auf den Bravia rüber ! ? ! ? )
Mein simpler Zugang wäre eigentlich:
Filmen, Daten bearbeiten, im ???-Format auf die PC-HD exportieren, auf DVD /Blu-Ray brennen,
rein in den S350 oder RDR 205 und die Filmchen genießen.
Was mache ich falsch - ich würde mich freuen, wenn mir jemand Tipps geben könnte.
Liebe Grüße aus Wien
Gerda

Zitat:
... und dann auf DVD (als Daten-DVD) gebrannt ...
Mein simpler Zugang wäre eigentlich:
Filmen, Daten bearbeiten, im ???-Format auf die PC-HD exportieren, auf DVD /Blu-Ray brennen,
rein in den S350 oder RDR 205 und die Filmchen genießen...
Hallo Gerda,
Du machst einen Denkfehler.
Um einen Film von einer DVD oder Bluray abspielen zu können muß er in eine bestimmte Datenstruktur gebracht werden - man nennt es authoren. Dafür ist das Authoring-Prg ENCORE zuständig, das bei Premiere dabei ist.
Nimm Dir ein Stündchen Zeit und lies im Handbuch nach, wie es funktioniert.
Es sind Grundlagen der DVD-Erstellung.
Gruß Wiro

Hp pavilion DV7 blue ray problems

hello everyone
My pavilion DV7 stopped playing blue ray dvds after upgrading to windows 7. it work perfectly with all other media but when i put blue ray dvd will not recognize it or play it. in device manager i have: optical BD ROM BD-5500s ATA device.
is there a special driver for it of what may be the problem it use to work before.
thanks

Hi,
One possible cause is that there is a problem with the Blu ray laser, but I would definetely try the following to see if it resolves the issue.
Cyberlinks PowerDVD 10 is now available for HP notebooks and can be downloaded on the link below - save the installer to your downloads folder.
ftp://ftp.hp.com/pub/softpaq/sp53001-53500/sp53029.exe
When the download has completed, open windows Control Panel, open Programs and Features and uninstall HP MediaSmart DVD if you see this in the list of installed software ( if you don't have this software installed, go straight to installing Power DVD 10 ). When the uninstall has completed, restart the notebook and when Windows has fully loaded, double click the PowerDVD 10 installer to begin the installation. Again, when the installation has completed, restart the notebook and then try a Blu ray disc.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hp dv7t 4100 cto entertainment notebook pc blu ray problem

Hi i have a hp dv7t 4100 cto laptop .. i have windows 7 home premium os it read s all the disc i inserted..
but when i insert a new empty disc it is not at all reading or responding.
the same thing happens when i insert blu ray discs
i cannot write in cd/ dvd s due to this problem as it is not reading empty discs
i have cyber link power dvd and nero blu ray player
but still no response for blu ray and empty discs
what can i do now
i have no HP service centres near by
please solve my issue

Hello velshankar,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your notebook is not able to read Blu-Ray discs or burn DVDs, and I would be happy to assist you in this endeavor!
For burning software onto different media, I recommend following this document on CD or DVD Cannot Burn Discs (Windows 7). This resource should help enable your computer to burn software onto DVDs.
In regards to reading Blu-Ray discs, I suggest following the steps in this resource on Resolving DVD and Blu-ray Movie Problems (Windows 7). This should help with reading your Blu-Ray movies on your notebook.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

DVD & Blu Ray Burner Drive Trays Do Not Stay Open When Media is in the Drive

I have a problem with both Windows 8/8.1 and the Windows 10 Technical Preview (there is no issue when I run Windows 7).
I have 2 optical drives: 1) DVD Burner and 2) Blu Ray Burner (I just got the second drive a few weeks ago). They are attached to the secondary SATA Chip (see below for specifics).
The problem I'm having is that when I eject media from either drive, the drive does not stay open, but rather immediately closes. Before I got the Blu Ray Burner, I had this problem with just the single DVD Burner by itself. I was hoping when I installed
Windows 10 Technical Preview that this problem would not be present, but it is present in that O/S as well.
This problem will repeat continuously if I attempt to use the eject button and so I either have to grab the disc while the tray is moving, or if I press the eject button again on the drive at the right time, I can get it to re-open and not close (this
is tricky to get the button timing right as it seems like it has to be done close to when the drive tray is fully extended when it starts retracting). It usually takes me 5 to 10 button presses to get it to stay open. Sometimes it will stay open for about
0.5 to 1s before it closes again, but most of the times it just immediately closes. I also have the same problem if I use the software eject feature by right clicking on the drive and choosing eject.
Of course, the expected behavior is that pressing the eject button should open the tray, but not close it immediately allowing you to remove the disc.
Here is some background information about my system and how the drives are connected:
1. Motherboard: Gigabyte GA-EP45-ED3P Revision 1.0 LGA 775
2. Interface (for both drives): Gigabyte SATA II Chip - 2 x SATA 3 GB/s connectors (GSATA2_0, GSATA2_1) supporting up to 2 SATA 3 GB/s devices
3. Memory: 8 GB (4 x 2 GB)
It should be noted that I tri-boot between Windows 7, 8/8.1, and 10 Technical Preview and that this issue is not present in Windows 7, but has always been there in Windows 8/8.1 and now it is present in 10TP as well.
I've had this system for just over 6 years now and it is still going strong. It should be noted that I have both drives on the secondary SATA chip (as identified above), which is meant to be used with removable SATA devices.
Since the problem exhibits itself in both Windows 8/8.1 and 10TP, a reinstall of the O/S will have no affect on this problem and so this appears to be some other issue that is consistent between Windows 8/8.1 and 10TP.
I'd appreciate your support in looking at this issue - thanks!
Matt Caspermeyer
P.S. I also submitted this feedback through the Insider Program.
Matt

Hey Zagayer,
Thanks for using Apple Support Communities.
As you now have two optical drives in your Mac Pro, you need to be able to choose which drive to eject. That is built into the system. You just hold the Option key while tapping eject for the 2nd drive.
OS X Mountain Lion: Eject a disk
http://support.apple.com/kb/PH10613
If your computer has two optical drives, hold down Option-Media Eject or Option-F12 to eject a disc from the second drive.
Have a nice day,
Mario

HP Mediasmart DVD - Blu Ray Problem

Similar Messages

Maybe you are looking for