HP Mediasmart DVD on a6750t will not output 5.1 channel data via SPDIF or HDMI

Question

So I got a new customized HP desktop on Friday. Started to play with it on Saturday. I called Sunday morning to request an RMA number and return shipping label. Here is my saga:
Started HP issue calls at 3:47am FEB 15th 2009
Gion (per rep spelling) stated return will be handled through warrantee/support department). He stated HP does not allow them to release a badge number. Ticket# xxxxxx3374.
(Transferred to warrantee/support department)
(The line was full of static- asked for the 800 to call back. Person said he didn’t have the number I called in on. Had to log on to www.hp.com. Found the number to call was 1 [phone]. I called this number.)
Satya (per rep spelling) answered the line. I informed rep that I am not receiving any 5.1 output from the Blu-ray disk software that was provided by HP (HP Mediasmart DVD). Advised him that all MS products, DVD's, and HD devices were sending 5.1 channel output to my Yamaha receiver. [DVD’s are the important part. As the same drive is used for BOTH DVD and Blu-Ray, it is my opinion that the hardware is working fine.] I reiterated many times that the only thing not sending 5.1 channel data was the HP MediaSmart DVD software player for Blu-Ray disks.
Satya ran various tests and wanted to “call back tomorrow with a solution“. He seemed to think that perhaps there was a problem with hardware and possibly I had not received something in my order.
I clearly started I wanted a RMA number and I wanted to return the product. Satya refused saying he had to "research" the problem before he could issue the RMA number and return the product. He said he would call me between 2pm and 5pm tomorrow (MST) (I informed him it was currently 4:49 am at my location.)
The problem is not with the hardware. All Microsoft software products that offer 5.1 channel support are sending via SPDIF (optic cable) 5.1 channel data. Again, all DVDs and other 5.1 devices (HD PVR) are sending (via SPDIF) 5.1 channel data to my Yamaha receiver. The only thing not outputting in 5.1 is the Blu-ray disk software player (HP Mediasmart DVD). DVD’s are ran using the Blu-ray drive (only one on the system) and are sending 5.1 channel data with no issues.
Ended HP issue calls 4:52am FEB 15th 2009
So, any other suggestions? I have tried various things like HDMI-Passthrough, HDMI-PCM, SPDIF, and 6 speaker output on the HP MediaSmart DVD Blu-ray software player application to no avail.
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Answer 1

FEB 16th 2009 1:15 am
Decided to try some trial Blu-ray programs to see if this issue can indeed be resolved with a different software package.
Corel’s WinDVD9 would not play a Blu-ray disk. I received no errors. The program loaded the disk, after about 10 seconds stopped and went back to the main screen.
Cyberlink PowerDVD had a trial limitation that does not allow Blu-ray disk playback.
ArcSoft TotalMedia Theater (TMT) works flawlessly. Outputs in 5.1 surround with no issues, therefore my assumption that it’s a software issue is correct.
Due to the problem being software related, I will call HP to see if there is a way they can send me a different Blu-ray software player. I like the system and do not really want to ship this back to HP. There is a sale tomarrow and I might even buy another system for my mother if HP will work this out.
HP call start at 2:06 am FEB 16th 2009
Called 1 [phone]. Satya answered the line. He asked if his supervisor had called me. I stated no, I had only received his call at 7:47pm and I had placed a call to Bridgette at 8:37 pm for a RMA number and shipping label.
I advised him I was willing to try and work with HP now that I found it was indeed a software issue. I asked him if there was a possibility of getting a different software player that would work with my setup. I advised that on my own I found that ArcSoft TotalMedia Theater (TMT) trial version works (based on me installing a trial version). Its my understanding that HP provides many software titles from ArcSoft including a MediaConverter I also purchased for the desktop.
He placed me on hold to find out.
He said HP doesn’t carry or support ArcSoft TotalMedia Theater. He said he would have a supervisor call me back within 24 hours with a solution. I advised him to stop the RMA. He stated an RMA had not been issued yet. I gave him the RMA number I had and advised I had received a shipping label via email from Bridgette per my earlier call. He placed me back on hold to check.
He said he cancelled the RMA and would have a supervisor call me back between 2pm - 5pm (within 24 hours).
Call ended at 2:34 pm FEB 16th 2009
I am guessing that HP support is not enpowered to solve a problem like mine. I would have been willing to work out something with HP but its is seeming more and more that HP really doesnt want my business. The issue here is software limitation PLAIN AND SIMPLE. I paid (in part) for a Blu-ray player that would play Blu-ray disks and output sound in 5.1. The TRIAL version of ArcSoft TotalMedia Theater works fine. Therefore the hardware is fine.
Without a different software player shipped to me OR me buying the ArcSoft TotalMedia Theater software for 80 dollars, I am forced to listen to Blu-ray disks in 2 channels. I would like to work with HP but if HP will not work with me then I have no choice than to return the product.