HP MediaSmart DVD player: sp49489 doesn't seem to fix blu-ray player "update loop"

Good day,
I found a few threads were folks were having issues playing back blu-ray discs (BD) with HP MediaSmart (some going so far as saying things like "... not so smart", etc). I applied update sp49489 and one BD worked fine, and now I am attempting to play a more recent BD (ie, "Stolen") and I get stuck in a "update loop" where the HP MediaSmart DVD player constantly asks to check for updates, whether I hit "yes" or "no".
Any ideas how to fix this?

The first link leds to a cyberlink page where i can't continue because theres nothing to click on.
mediasmart is up to date with me, but the cyberlink BR advsor means my laptop doesn't habe a BR Player neither a software.
i'm using Win7_64. Any suggests?

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This question was solved.
View Solution.

Hi,
This assumes you are running Windows 7.
Try the following process to see if you can get MediaSmart DVD working - we can tackle the other MediaSmart software later.
Download and install Revo Uninstaller from the link below.
http://www.revouninstaller.com/download-freeware-version.php
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ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50935.exe
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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HP MediaSmart DVD player: sp49489 doesn't seem to fix blu-ray player "update loop"

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