HP Mediasmart DVD uninstall/upgrade Win 7 Problems -HELP ME!

Hi Everybody,
So, I have a HP Pavilion Elite e9180t CTO Desktop PC that came equipped with Vista Home Premium. I upgraded to Win7 Home Premium through HP's upgrade program. I have a Blu-Ray drive and use HP Mediasmart DVD (Cyberlink) for Blu-Ray playback. I am trying to upgrade to the latest version to be able to watch the latest Blu-Ray discs.... Now, if I try to go through the update that is offered by Mediasmart the update fails. I either get stuck in the loop of the installer telling me"cyberlink dvd suite detected in your system please uninstall first" and then it asking me to do so, it then fails to uninstall. Or, if I try to launch the sp44451 that I downloaded from HP Support, I get the "product file definition lost" error.... Basically, I am stuck with a 2.xxx version of the Mediasmart and I cannot upgrade to a 3.xx or 4.xx version... I have been all over the web. I saw this link http://h30434.www3.hp.com/t5/Notebook-TV-Tuners-and-Media/HP-MediaSmart-DVD-won-t-play-Blu-Ray-s/m-p... and follwed the instructions from fkee4 (about 2/3 down). This basically screwed me and did not solve my problem but only gave me more... A couple of things I have seen:
-Some people say I should have uninstalled HP Medasmart before my Win7 upgrade from Vista (Ok, I did not. Didn't know had to) But what do I do now instead? How in the heck do I uninstall ver 2.xxx?
-Some people say use Revo Uninstaller to get rid of HP Mediasmart. (I tried it, didn't work and got rid of HP programs I actually liked)
I cannot be the only one out there with this issue, yet I can't find a decent source for telling me how to accurately fix it. I really don't want to have to call HP (India) to try and get this resolved as my previous experiences with them were a joke. Has anyone resolved this problem? Do I just do a fresh reinstall of the OS? I would like to not have to, but if it will solve my problem, then I will. Is there some patch out there I have not found? Any help would be great.Thanks for your time.
P.S. Is there a HP moderator out there watching this who can help?

I would try ordering a set of the Windows 7 recovery disks from HP. Contact HP support and see if that is possible. That way everything is clean for W7. I don't know if your buildID will prevent the W7 recovery disks from working but the disks are fairly inexpensive. Be sure to backup your data.
Recovery disks.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

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NOTE: If this helps you or solved your problem - please say thanks by clicking the white kudos star on the left.
If you think this would also help others, please mark 'Accept as Solution' to help them find it easier.

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-DM (HP Retiree)
NOTE: If this helps you or solved your problem - please say thanks by clicking the white kudos star on the left.
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Hi I have a HP Pavilion dv6t-2300.
Last month I had a problem trying to play some blurays with the media smart. It was like the player tries to rplay the disk but after a while nothing happened, so I tried to update the software but it displayed an error during installation (something about it couldn't find a dll file in the mediasmart dvd folder), I tried to uninstall it but the same problem was displayed. After struggling with that, i decided to restore my laptop with the recovery disks.
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I hope you can help me...
Thanks in advance.
This question was solved.
View Solution.

@gtpbr
You get the message ; "the content are protected and can not be shown in the conditions selected", when you are trying to connect an external monitor. Hit the "Windows" and "P" key at the same time to select "Projector Only".
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Hi,
This assumes you are running Windows 7.
Try the following process to see if you can get MediaSmart DVD working - we can tackle the other MediaSmart software later.
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http://www.revouninstaller.com/download-freeware-version.php
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ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50935.exe
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Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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JoMP

This answer is @ JoMP82
Everything on the laptop is configured correctly, it even shows that there are 7 channels of sound available on the Denon receiver or 5 if you like, it makes no difference. The only thing that has changed is the Media Smart software. I either have to revert back to the version that worked and not play Ice Age 3 or keep the old version and let SlySoft remove all the copy protection and region code; and then it will play. This is what I wrote on the CyberLink web forums :
After reading the hundreds of people having problems playing Blu-ray discs on their laptops, including myself, it was easier to cut my losses and give up. At present I am using Media Smart which is a cheap version of a CyberLink product and since the latest update I have no more surround sound in my home theatre. I only use my laptop to play region "B" blu-ray's. I rolled back to the previous version and it works fine. I also have Slysoft and that helps a lot in removing the region codes and all that frustrating protection crap !
So here's a revelation. Stop using your laptop's to play blu-ray movies. The cost of the Cyberlink software is a around 100.00 bucks. I just bought a cheap Sony player for that cost (BDPS360) and it plays everything. The cost alone for my time trouble shooting is already in the hundred's of dollars.
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It is also in Cyberlink's best interest not to find any solution to your problems when they can charge 30 dollars for useless phone support etc.
Why find a cure for cancer when the industry is making billions perpetuating the disease !
If you must watch a movie on your laptop just use a DVD. Most screens are only 15 inches big diagonally and a regular DVD will look just fine. The biggest is 18 inches and it still looks OK. And yes it pisses me off too that My blu-ray player in my laptop is so problematic, but I have had enough !! CyberLink, Hewlett Packard and the Hollywood studios can go to hell !!
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I recently upgraded my HP IQ816 from Vista Home Premium to Windows 7 Home Premium. I installed all Windows 7 software updates from HP's website. Everything works great except the HP MediaSmart application. HP Update repeatedly notifies me that an "HP MediaSmart DVD Application Update" for Windows 7 is required. When I attempt to install the update, I receive the following error message: "Error!! The product defination file lost." Attempts to update this software from directly within the MediaSmart application results in the same error. I've tried uninstalling MediaSmart altogether. The same error appears and the product will not uninstall. Downloading and installing the update directly from Cyberlink returns the same error. HP refuses to help since I changed the OS that shipped with their machine and I've been unable to find a solution anywhere else on the internet. Many thanks in advance for the suggestions and help!
Model #: IQ816
Product #: FK783AA-ABA
Software Build #: 84NAv6XrA1
PCBRAND: Pavilion

Ok try this,...
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HP MediaSmart DVD Application Update
ftp://ftp.hp.com/pub/softlib/software11/COL31151/pv-77263-1/sp44452.exe
This is the HP Vista x64 driver (I know its windows 7 your on, Vista drivers are compatible)
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HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer

HP Mediasmart DVD uninstall/​upgrade Win 7 Problems -HELP ME!

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