HP Mini 110-3520ca constantly restarts when trying to restore from usb flash drive
Hi,
I have a HP Mini 110-3520ca that I upgraded to Windows 8, but was having issues with freeze ups and shut downs so I decided to go back to Windows 7 Starter. When I tried to restore to factory default the files were corrupted and I couldn't restore from the recovery hard drive or my external back up files. I ordered the recovery USB flash drive from HP and tried to restore from it. It completes the Recovery Preparation and the Software Installation finishes, Windows starts to load, but Ithen it goes back to welcome to Recovery Manager. When I try to start Windows without the flash drive I get an error log that is below. Can someone tell me how to fix this or what needs to be done to get my Windows working again, any help would be greatly appreciated.
Carol.
Error Log:
Component: TDC Preinstall Diagnostic Tools for Windows 7 - TDC
Timing: Factory Update
This is not a Regional SKU
This is not an RCTO P2PP SKU
Error: Different LOC# detected:
Error: SKU number LOC# = 00
Error: REGSKU/OptionDashCode.ini value for ABC = 12
Error: SKU number incorrect for this LOC#=ABC.
Next Step: Please dash sku number with xxxxxx-12x
Next Step: Or use EEPROM and change LOC# in either SKU Number or CTO Localization Code
[17:16:38.37] ------------------------------------------------------------------------------------------
***CTO Error condition has been dtected in [Factory Update] phase !! ***
[17:16:38.38] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
[17:16:38.38] ------------------------------------------------------------------------------------------
[17:13:54.75] Start BBOffline.cmd...
UPDrv=[C:]
[17:13:54.77] Set UIA Error Code to 951
[17:13:55.39] WinPE is 32bit.
[17:13:55.39] Starts [FixUps].
[17:13:55.41] ---------------------------------------------------------------------
[17:13:55.41] FixUps.cmd...
[17:13:55.41] create overall progress info...
[17:14:15.89] FixUps.cmd completed...
[17:14:15.89] ---------------------------------------------------------------------
[17:14:15.91] Starts [Tweaks for SSRD].
[17:14:15.92] ---------------------------------------------------------------------
[17:14:15.92] SSRD Tweaks to change user default locale...
[17:14:15.92] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBIUSRES.DLL.
[17:14:16.09] Run "Dism.exe /image:C:\ /Set-SKUIntlDefaults:en-US -image:C:".
[17:14:23.50] ---------------------------------------------------------------------
[17:14:23.50] Launch PININST.exe for Offline ...
[17:14:33.78] Starts [Sleep 10 sec].
[17:14:43.86] Starts [Create RStoneFUpdate.INI].
[17:15:20.91] Starts [create 1GB Pagefile for offline].
Volume in drive C has no label.
Volume Serial Number is 868D-C760
Directory of C:\system.sav\bbv
10/27/2014 05:15 PM 1,073,741,824 pagefile.sys
1 File(s) 1,073,741,824 bytes
0 Dir(s) 38,502,694,912 bytes free
[17:15:21.04] move boot.wim from FactoryUpdate to 2ndCap.
[17:15:21.10] Brand detection.
[17:15:21.80] ---------------------------------------------------------------------
[17:16:10.26] Start SysID Check...
[17:16:13.30] Start Option Code Checks...
SKU_DEF_COUNTRY=[39]
SKU_DEF_SYS_LOC=[fr-CA]
Reset country in administrator...
Reset country in Default user...
Reset System localed
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7600.16385
Reporting offline international settings.
Default system UI language : en-US
System locale : fr-CA
Default time zone : Pacific Standard Time
User locale for default user : en-US
Location : Canada (GEOID = 39)
Active keyboard(s) : 0409:00000409
Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)
Installed language(s): en-US
Type : Fully localized language.
The operation completed successfully.
Updated System Locale info..
[17:16:27.37] Start PIN Tweaks...
[17:16:28.38] ---------------------------------------------------------------------
[17:16:28.40] PIN Tweaks to hide All for BurnBoot BBV and BBV2 on restored image...
[17:16:28.40] ----------------------------------------
[17:16:28.40] Tweaks for OOBE's Unattend.xml
[17:16:28.40] to pick up the proper file...
[17:16:28.41] ----------------------------------------
[17:16:28.41] rename unattend.org to unattend.or_
[17:16:28.44] ----------------------------------------
[17:16:28.44] without Light Sensor..
[17:16:28.48] ----------------------------------------
[17:16:28.49] This is Restored image by SSRD [SSRD.flg]...
[17:16:28.51] ---------------------------------------------------------------------
[17:16:29.40] Start MIR Tweaks...
[17:16:30.43] ---------------------------------------------------------------------
[17:16:30.43] [MIR Tweaks] ...
[17:16:30.43] ---------------------------------------------------------------------
[17:16:31.44] Start Factory Update(s)...
[17:16:33.45] Start QFE Offline installation...
[17:16:38.13] PININST_OFF: PASSED...
[17:16:38.21] Type C:\System.sav\Logs\BBFindEr.log...
[17:16:38.23] Type C:\System.sav\Logs\BBFindE0.log...
---------- C:\SYSTEM.SAV\LOGS\PININST_OFF.LOG
Result=PASSED
[17:16:38.24] There was no QFE installation...
[17:16:38.24] Check FUList.log if there is duplicate Desc...
Couldn't access C:\System.sav\logs\FUList.log...
[17:16:38.35] No Duplicated Desc is found... PASSED.
[17:16:38.37] There was no Factory Update...
Hi @Savvy58
I did some further looking into that Error Log you posted. Basically, it means that is looking for a certain location that doesn't seem to be there. This could be a problem with the USB Recovery drive that you have. I would recommend that you contact HP. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP
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