HP Mini 1151 NR My Modem has stopped working. Help Please!

I have the HP Mini 1151 NR, I was online and lost my internet connection, tried to get back on and couldn't. I spoke with Verizin, they sent me to HP.
Somehow the modem is now missing and COM1 is missing. How could my modem just disappear? I have checked and it is not listed in the device manager and in properties for my internet connection it says "Modem removed - unavailable device (COM1)
 Any help would be great.
This is my second HP product that I have had issues with, so I'm not a fan of HP right now.

Just bumpin, I want to see if I can get some help before I pack it up and send it in to HP.

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