Hp mini notebook password error

Can not access windows....password required. Don't know password....error message reads 'fatal error...CNU937DPMN. Told to remove battery...is this the only option?
Thanks in advance.

Hi,
Try the following.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Plug in the AC Adapter ( leave the battery out for the moment ).
Start the notebook and at the password screen enter: e9lo3u324v ( 3rd character is a lower case L )
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hi,
Does the link below for the same process work any better?
http://pcsupport.about.com/gi/o.htm?zi=1/XJ&zTi=1&sdn=pcsupport&cdn=compute&tm=3&f=00&su=p284.12.336...
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****Click the White thumb to say thanks****
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serial: [Moderator edited serial number]
product: XT981UT#ABA
there is no password error code offerd
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Thank you

The Serial Number (SN) has been removed from your post to protect your personally identifiable product information from theft and subsequent fraud, in accordance with the HP Support Forum's Rules of Participation #4: "Protect privacy...don’t post your computer’s serial # or contact information publically, and do not allow someone you don’t know to remotely take control of your computer."
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Account For Which Logon Failed:
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https://technet.microsoft.com/en-us/library/cc773155%28v=ws.10%29.aspx?f=255&MSPPError=-2147217396
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http://blogs.technet.com/b/instan/archive/2009/09/01/troubleshooting-account-lockout-the-pss-way.aspx
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Hp mini notebook password error

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