Hp mini wont start up
so i've had my hp mini for about 2 years now. i never really experienced any major problems until this one. last year i used to get the blue screen telling me that ut had crashed but i managed to fix that (i honestly dont know how). i get that blue screen very seldom now.
basically my laptop starts then it goes to this black screen that gives me two options : launch startup repair or start windows normally. i continue to start windows normally and i'm transferred back to this screen and the same thing with startup repair. i tried f8 and clicked on every option and still it doesn't work. i did some searching and the only means to repairing it is having a disc. however my hp mini did not come with a disc and doesn't even have a disc drive. so i really have no idea what i'm supposed to do. is this most likely the end of my laptop or are there other methods to fixing this problem ? please help .
Without a disk drive it becomes a geeky thing to fix it but very possible. Is it XP or Windows 7? One fairly easy way to fix it is to get a usb flash drive and make it bootable, then put the contents of an operating system disk on it.
Thanks to Mumbodog for this useful post:
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and/create-win-7installation-bootable-usb-hu...
There is also always youtube:
http://www.youtube.com/watch?v=98xlSjTyCaQ
Similar Messages
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Since i updated my iPad mini it wont start?! I tried to connect it to iTunes nothing... connected it to the power surce nothing happend..? any sugetions??
THX for the help!What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
gray screen comes up with the apple and the loader symbol spins but just does not come in, few days before i was having issues with the drive and graphics, is this a goner?
it is a g4 1.5 512mb superdrive modelIf the drive is clicking, it may be defective, which could affect startup: I've had several G4 towers refuse to boot if the optical drive was dead, even with no disk in the drive.
Can you boot to single-user mode (hold apple+s keys on startup)? If so, use the "fsck -fy" command to run file system check (Repair Disk).
Another thing to try, if you have access to another Mac, is to start your mini in Target mode and see whether it mounts when you connect it via firewire to another Mac. If it mounts, you can try running Disk Utility and see whether that helps.
Andrew Penner -
Hi All
New on here so please take it easy on me.
I brought a Nokia N97 Mini at the beggining of December and so far it has been great, until today.
Switched it on and the white background with Nokia in blue writing came on as per usual. Trouble is, nothing happened after that, it just stayed on that screen.
I have tried battery in and out loads of times and starting without the sim card in but no difference.
Is there anything I can do to clear this or is it a send it back problem???
Thanks for any help you can give me.
WayneI also had this problem when I started my usual heavy use of my new Nokia N97 mini which i purchased in december.
Startup was only possible when playing around with the charger, and removing the battery and so on.
I also performed the four-finger hard reset, which did solve the problem for a while, but after restoring everything ..the same story all over again.
I solved this problem when I disabled Garmin Mobile XTs (v5.00.50) background process TSRAutoStart.exe. (Primarily i did this because it was eating away the battery life, which has also improved afterwards.)
In this version it is possible to disable the process by having the process enabled in Garmin settings, restarting Garmin, disabling the process and restarting it again. (Use of an application that displays running processes to check if it is really off is advised).
For older versions use google
So now i have been able to restart the phone without any problems (3/3 restarts successful so far)
Message Edited by N97miniuser on 31-Jan-2010 04:53 PM -
Hello,
I just upgraded my mini to 2gb of ram, two Mushkin 5300 sticks of 1024.
I took out the old 2x 256's and put in the pair of 1024's
However, it would not start.
So I found it starts, but only with one stick of ram (in the bottom slot)
I also tried putting both the original sticks of ram in and it will no longer start, only with one stick. No chime, no fans, no nothing.
I tried both of the 1024's individually and the mini starts fine, same with the old 256's so I don't think the memory is the problem.
Should I just call apple and chew their ears a bit, any insights or suggestions?
Core Duo 166 Mac OS X (10.4.7)Hello,
From the sounds of things, and the behavior you describe, it sounds like the memory slot has become damaged. Or, that you have discharged static on or broken something else in the process.
You are in a bad spot. The Apple User's Guide specifically says that there are no user serviceable parts inside the computer, and that it should be taken in for service for any upgrades (including memory).
So, they tell you right there not to open the computer.
(I'm not scolding you, just building the foundation for my explanation).
And, then in the warranty terms, they specifically say that any damage caused by the user installing upgrades and modifications will not be covered under warranty.
So, you really are in a bad spot in terms of warranty coverage.
I do believe your machine to be damaged at this point. If it wasn't then it would at least work with the original memory installed. The only other option would be if you are not getting the memory fully seated in the upper slot (which is possible - it can take a lot of pressure).
And, if the machine is now damaged, it will be pretty clear that it is the result of the user's attempt to service or upgrade it. So, any repair costs will fall on you. Apple will not cover the repair bill for user damage.
So, at this point, if you are sure that you have seated the memory in 100% properly, and cannot get it to work no-matter how firmly you press it in there, then you can consider it broken.
You're options are pay Apple to repair it. Or, just not use the memory slot that doesn't work anymore.
I'm sorry to have to tell you this. But, it's the unfortunate truth of the situation.
Before you give-up, I would try making sure that you have the memory modules 100% fully seated.
But, if that fails, then your options are as stated above (pay for repair or leave it broken).
I wish I could advise you otherwise. But, it's just an unfortunate situation.
I hope this helps.
Let us know if you have other questions.
P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question. -
HELP: My mini wont start up :(
My mini crashed and i was forced to turn it of at the back.
Now when i try and turn it on it goes to the first screen the light grey one but the spinny load thing doesnt come up and just stays on that screen.
I tried putting a startup cd holding C and that doesnt work either.
WHATS HAPPENED???
Help please.The instructions I gave you were for a PMU (Power Management Unit) reset. The PMU can get confused and fail to function correctly in situations where the system was powered down in the way you describe, and the result can be (though isn't always) that the system will fail to restart. Other symptoms could be that the system boots up fine, but external devices on USB or firewire ports don't work.
What you did by unplugging everything and leaving the system in that condition for a few minute in effect does the same thing as a PMU reset, so I suspect the problem was that simple! -
My maci mini wont start up. What can I do?
IM getting the grey apple then the wheel spins for a while then stops. I had just done the software update.
Mac OS X: Gray screen appears during startup
-
Mac Mini wont start after power outage, and problem copying iPhoto library. HELP!
So, recently there was a power outage in my neighborhood, the power was intermitent for about 2 hours, during this time my mac rebooted itself several times, but on the second time it rebooted the power went out during boot, then the power finally went out for good, it was back in about 3 hours, but when i finnaly turned on my mac it got stuck at the Apple logo with a spinning wheel and a progress bar that wouldnt go past 40%, when i boot holding command -v it said that there were a lot of errors which were automatically fixed, except for one, "Incorrect Thread records" or something like that.
I have another partition with Mountain Lion installed for emergencies, the other one with Lion became inaccessible to mountain lion or any other OS X version, but oddly enough, I can access my Lion partition via HFSexplorer and see all my files untouched.
My main concern are my pictures in iPhoto, and thats about 36Gb of data, I want to backup them to my windows pc by copying the whole iPhoto library package, but HFSexplores for some reason cant copy the folders with date (XX/XX/XXXX) with the /, and it keeps changing them to XX_XX_XXXX and I know that would pretty much break my iPhoto library!
I googled my drive problem and people said that I need a Disk Utility called DiskWarrior, but I cant seem to find how to to use it, I got a copy from a friend, it was the digital version of the boot disk which need to be burned to a dvd.
Any help would be appreciated, and sorry for the bad englishOK, we need more info about your Mac. Do you know how much RAM it has in it?
If you don't know the model, find the Serial# & use it on one of these sites, but don't post the Serial# here...
http://www.chipmunk.nl/klantenservice/applemodel.html
http://www.appleserialnumberinfo.com/Desktop/index.php
How to find the serial number of your Apple hardware product...
http://support.apple.com/kb/HT1349 -
My ipad mini wont start up..
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
My mac mini wont start at all.
When I power up, all I get is a grey screen with a
small finder icon in the middle of the screen that
flashes into a question mark.......what's up with that?
Maybe to make matters worse, I inserted the "Intall/recovery disk"
but nothing happens.
To recap.
Flashing icon on a grey screen.
power off has to be done manually.
install disk is stuck inside
HELP ME PLEASEThat screen with the arrow in a circular shape and right-pointing arrow is the boot loader screen. Any valid MacOS volumes will appear there. The watch symbol typically spins for a few minutes as the system searches all possible locations, but if it shows no internal drive then either the drive has failed or corrupted, or MacOS on it is damaged. If you have inserted the correct install disk for that system and it doesn't show in that screen, then the install disk may be faulty, the optical drive may have failed, or the interface for the drives may have failed.
In the event of a hardware failure, it's worth trying a PMU reset (G4 minis) or an SMC reset (Intel systems). Don't use the wrong one of these procedures.
To reset the PMU (G4 minis - 2 USB ports on the rear)
-Unplug all cables from the computer, including the power cord.
-Wait 10 seconds.
-Plug in the power cord while simultaneously pressing and holding the power button on the back of the computer.
-Let go of the power button.
-Press the power button once more to start up your Mac mini.
To reset the SMC on an Intel mini (4 USB ports on the rear):
-From the Apple menu, choose Shut Down (or if the computer is not responding, hold the power button until it turns off).
-Unplug all cables from the computer, including the power cord and any display cables.
-Wait at least 15 seconds.
-Plug the power cord back in, making sure the power button is not being pressed at the time.
-Then reconnect your keyboard and mouse to the computer.
-Press the power button on the back to start up your computer.
If that doesn't help, make sure the install disk is the right one for the system - eject it by holding the left mouse button down during power up, and check it is the correct one for your mini - installers from other models will not work. -
After i installed updates for my mac mini server, the web services for the server app wont start, it gives an error massage: "Error Reading Settings"
The system logs reads:
Mar 29 22:06:25 server servermgrd[82]: servermgr_web: Error Domain=XSServerFoundationErrorDomain Code=4 "Failed to read settings: Exception:
undefined method `downcase' for nil:NilClass
." UserInfo=0x7fc547901080 {NSLocalizedDescription=Failed to read settings: Exception:
undefined method `downcase' for nil:NilClassTo check the local network for some of the common configuration problems, launch Terminal.app and issue the following diagnostic command:
sudo changeip -checkhostname
That'll report some local configuration information and then either no errors detected and no changes required, or it'll point to whatever configuration errors or issues it might detect. That doesn't catch everything, but it catches the common errors.
FWIW, 192.168.0.0/24 and 192.168.1.0/24 are poor choices for the local network, as VPNs are based on IP routing and IP routing gets tangled when the same subnet is used on both ends of the VPN. 192.168.0.0/24 and 192.168.1.0/24 are near ubiquitous in home networks and coffee shops. -
The screensaver wont start on my mac mini nor sleep
the screensaver on my mac mini wont come on nor will my mac sleep. I set the screen to 2 min but nothing happens. set sleep to 15min but nothing happens. all my apps are closed but still wont work. i am new to macs please help. i have reset my pram...all that stuff but it still wont work. This is my first mac ever so please help
Power Management ASL logs.
-> All messages with "com.apple.message.domain" key set to "com.apple.powermanagement".)
3/14/13 5:21:21 PM CDT Assertions Summary- Aggregate:0x40 Using AC
3/14/13 5:21:47 PM CDT Assertions PID 49(mds) Created BackgroundTask "com.apple.metadata.mds" 00:00:08 id:0xc00000130 Aggregate:0x1040
3/14/13 5:21:47 PM CDT Assertions PID 150(helpd) Created BackgroundTask "com.apple.helpd.sdmbuilding" 00:00:07 id:0xc00000131 Aggregate:0x1040
3/14/13 5:22:32 PM CDT Assertions PID 17(powerd) Created PreventUserIdleDisplaySleep "com.apple.powermanagement.delayDisplayOff" 00:00:07 id:0x500000134 Aggregate:0x401060
3/14/13 5:22:40 PM CDT Assertions PID 183(Setup Assistant) Created NoIdleSleepAssertion "OSInstaller" 00:00:06 id:0x100000135 Aggregate:0x401062
3/14/13 5:22:40 PM CDT Assertions PID 189(diskmanagementd) Created PreventUserIdleSystemSleep "com.apple.diskmanagementd" 00:00:06 id:0x100000136 Aggregate:0x401062
3/14/13 5:22:54 PM CDT Assertions PID 49(mds) Released BackgroundTask "com.apple.metadata.mds" 00:01:14 id:0xc00000130 Aggregate:0x401062
3/14/13 5:23:39 PM CDT Assertions PID 150(helpd) Released BackgroundTask "com.apple.helpd.sdmbuilding" 00:01:59 id:0xc00000131 Aggregate:0x400062
3/14/13 5:28:20 PM CDT Assertions PID 183(Setup Assistant) Released NoIdleSleepAssertion "OSInstaller" 00:05:46 id:0x100000135 Aggregate:0x400060
3/14/13 5:28:29 PM CDT Assertions PID 306(helpd) Created BackgroundTask "com.apple.helpd.sdmbuilding" 00:00:06 id:0xc0000013a Aggregate:0x401060
3/14/13 5:28:43 PM CDT Assertions PID 315(apsd) Created ApplePushServiceTask "com.apple.apsd-waitingformessages-sandbox.push.apple.com" 00:00:07 id:0xc00000178 Aggregate:0x401062
3/14/13 5:28:43 PM CDT Assertions PID 315(apsd) Created ApplePushServiceTask "com.apple.apsd-waitingformessages-push.apple.com" 00:00:07 id:0xc0000017a Aggregate:0x401062
3/14/13 5:28:43 PM CDT Assertions PID 362(AddressBookSour) Created PreventUserIdleSystemSleep "Address Book Source Sync" 00:00:05 id:0x10000018c Aggregate:0x401062
3/14/13 5:28:50 PM CDT Assertions PID 17(powerd) TimedOut PreventUserIdleDisplaySleep "com.apple.powermanagement.delayDisplayOff" 00:06:25 id:0x500000134 Aggregate:0x401062
3/14/13 5:28:50 PM CDT Assertions Summary- Aggregate:0x1042 Using AC
3/14/13 5:28:55 PM CDT Assertions PID 315(apsd) TimedOut ApplePushServiceTask "com.apple.apsd-waitingformessages-sandbox.push.apple.com" 00:00:20 id:0xc00000178 Aggregate:0x1042
3/14/13 5:28:55 PM CDT Assertions PID 315(apsd) TimedOut ApplePushServiceTask "com.apple.apsd-waitingformessages-push.apple.com" 00:00:20 id:0xc0000017a Aggregate:0x1042
3/14/13 5:28:55 PM CDT Assertions Summary- Aggregate:0x1042 Using AC
3/14/13 5:28:57 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:07 id:0xc0000021b Aggregate:0x1042
3/14/13 5:28:58 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:09 id:0xc0000021b Aggregate:0x1042
3/14/13 5:29:03 PM CDT Assertions PID 315(apsd) Released ApplePushServiceTask "com.apple.apsd-waitingformessages-push.apple.com" 00:00:28 id:0xc0000017a Aggregate:0x1042
3/14/13 5:29:03 PM CDT Assertions PID 189(diskmanagementd) Released PreventUserIdleSystemSleep "com.apple.diskmanagementd" 00:06:29 id:0x100000136 Aggregate:0x1042
3/14/13 5:29:07 PM CDT Assertions PID 362(AddressBookSour) Released PreventUserIdleSystemSleep "Address Book Source Sync" 00:00:30 id:0x10000018c Aggregate:0x1040
3/14/13 5:29:09 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:05 id:0xc00000248 Aggregate:0x1040
3/14/13 5:29:10 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:07 id:0xc00000248 Aggregate:0x1040
3/14/13 5:29:18 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:07 id:0xc0000024f Aggregate:0x1040
3/14/13 5:29:23 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:12 id:0xc0000024f Aggregate:0x1040
3/14/13 5:29:28 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:04 id:0xc00000250 Aggregate:0x1040
3/14/13 5:29:43 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:19 id:0xc00000250 Aggregate:0x1040
3/14/13 5:29:48 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:04 id:0xc00000255 Aggregate:0x1040
3/14/13 5:30:00 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:17 id:0xc00000255 Aggregate:0x1040
3/14/13 5:30:06 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:05 id:0xc00000256 Aggregate:0x1040
3/14/13 5:30:22 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:22 id:0xc00000256 Aggregate:0x1040
3/14/13 5:30:30 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:07 id:0xc0000025a Aggregate:0x1040
3/14/13 5:30:36 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:13 id:0xc0000025a Aggregate:0x1040
3/14/13 5:30:44 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:07 id:0xc00000266 Aggregate:0x1040
3/14/13 5:30:50 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:14 id:0xc00000266 Aggregate:0x1040
3/14/13 5:30:58 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:07 id:0xc00000268 Aggregate:0x1040
3/14/13 5:31:05 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:14 id:0xc00000268 Aggregate:0x1040
3/14/13 5:31:12 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:07 id:0xc0000026d Aggregate:0x1040
3/14/13 5:31:17 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:12 id:0xc0000026d Aggregate:0x1040
3/14/13 5:31:22 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:04 id:0xc0000026e Aggregate:0x1040
3/14/13 5:31:33 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:16 id:0xc0000026e Aggregate:0x1040
3/14/13 5:31:41 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:07 id:0xc00000275 Aggregate:0x1040
3/14/13 5:31:46 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:12 id:0xc00000275 Aggregate:0x1040
3/14/13 5:31:51 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:04 id:0xc0000027f Aggregate:0x1040
3/14/13 5:31:56 PM CDT Assertions PID 352(PhotoStreamAgen) Released ApplePushServiceTask "Photo Stream" 00:00:10 id:0xc0000027f Aggregate:0x1040
3/14/13 5:32:01 PM CDT Assertions PID 352(PhotoStreamAgen) Created ApplePushServiceTask "Photo Stream" 00:00:04 id:0xc00000280 Aggregate:0x1040 -
After Effects just bounces in the dock but wont start
Hi all,
Just installed CS4 production studio under Snow Leopard. All works well and updated using the Adobe Updater. All apps are fine except AE which just bounces in the dock a few times and then stops. I read that this could be because Rosetta was not installed. I installed Rosetta from the Snow Leopard DVD and still nothing. Have restarted 3 times just in case (I also read that several restarts may be required to get it to work), but still nothing.
Any help would be greatly appreciated.
Regards
DaveOK... Now I feel like Scott of the Antartic writing in his journal before the inevitable... I am writing this purely to help anyone else with the same issue to resolve it without the pain that I am still experiencing. Hopefully the last entry will read "all solved" and not "I am about to pop outside... I may be some time..."
After using CS2 for the bulk of my work I thought I'd try and get this solved once and for all, especially as we have a DVCPROHD project coming up and need CS4 to do it.
OK... The so now I have the suite running, except Premiere is running under at trial without the presets and the updates fail when installing. Contacted support this week, they wont re-open the original case because it has been over a month. Fair enough, new case.
The adobe guy takes control of my machine, deactivates it, then from Finder deletes lots of folders. He then asks me to re-install the products. I do this (2 hours later) and run Premiere and it appears to work with presets. I look a bit closer and notice that under the help menu of Premiere Register, Deactivate and Updates are all greyed out. This is not the case in the other products of the suite. OK, so not a major deal but does imply something is not installed right. I run the Adobe Updater, Premiere updates, but AE, PS and several updates fail.
Call back to support. This time the Adobe guy takes control of my machine suggests I deactivate the suite, run the un-install and then download and run the CS3 Clean script and re-install. I do all this. Another 2 hours later feeding discs into the machine... and... Premiere looks fine, presets all there... but wait for it... AFTER EFFECTS JUST BOUNCES IN THE DOCK BUT WONT START.
3rd call back to support and ask for the issue to be escalated. This is difficult and I have to cause a fuss to realise that this problem is the same one that has been hanging around for months and that I am not prepared to spend more hours removing every trace of Adobe from my machine and re-installing - this doesn't work. The support technician asks me to delete a hidden folder that has all the Adobe patches in it, manually download the AE 9.0.2 update and install it. It installs but AE wont start. I explain that I've had enough and want the problem escalated.
I finally get a call back from a 2nd level engineer this morning. After explaining the that AE wont start and then answering the question "why is this a problem for you!" we do some quick troubleshooting. This time I have to pull out the network cable, turn off Airport, create a new user account, log on to it and then see if AE runs. Which it does. Within seconds we get launched into the pre-determined script, "if it runs under another user account then there is nothing wrong with the applications and I should call Apple". After being patronised for a further 5 mins I had to PROVE to the guy that it was also possible that the fault was Adobes. I also know the moment I phone Apple, the response will be "Call Adobe".
The only example I could give him at the time was to image a piece of software I had written that allocated memory based on the screen resolution (this is a user preference) and if my code was badly written and crashed when encountering a screen resolution bigger than my code was expecting. OK, is that Apple's fault, no it is my code. Will it run under one user and not another, yes it will. There are a million other posibilities. Some I agree could be Apple's, but equally some could be Adobes and the big fat fob off as soon as you can is terrible.
I have also since realised since leaving this call with the technician, that:
1) This is a brand new iMac and the Adobe Suite was the 1st piece of 3rd party software installed on it.
2) The iMac is for video editing and nothing else.
3) This was working without presets before the Adobe guys deleted all these files and asked me to re-install. It is more likely that they have deleted something they should not have rather than the a bug in the OS. A bug in the OS is still possible but I suspect the problem is with a rogue bit of installation code from Adobe.
Finally incase anyone from Adobe is reading this:
I have paid thousands of pounds for this software.
I have been unable to use it for months.
A problem like this should be gold dust for you. Here is the chance to get to the bottom of an issue that several people are having, understand the mechanics of what is going wrong. Write a KB article as well as a patch and this would save the time/money and effort of an awful lot of people (including your own).
As a short thought experiment I would like everyone at Adobe to image the following:
You pay £1,000 of your own money for a tool to do your work on the promise that you can make this money back in productivity gains, new business, etc.
The tool you use every day to make a living won't work. For the benefit of the experiment, imagine this is your email client, web browser or case management tool.
You have no IT group to replace your machine or to come and solve it.
You can't tell your customers that your software is down and you have to keep doing your job.
You have to spend an additional 3 days in your own time, working late or weekends to try and fix the software yourself.
You to keep downloading a Gigabyte of data 3 or four times and you have to pay for downloads. Currently you are running up a bill of over £100 in downloads and phone calls.
You don't get paid the overtime and your customers start complaining you are late with your work.
You lose customers... you eventually get fired because you have lost too many of them.
...This is what it feels like for a small creative business to not be able to install the software they bought. -
Hi all,
All of a sudden our Mac Mini bought in early 2010 is very slow on start up. In fact it's been on the grey screen now for 20mins with the spinning timer & looking like not much is happening.
It's a Mac Mini Server but it's just used to hold our MYOB Account Edge Network Edition data file. We recently upgraded from MYOB Account Edge V8 to V13. It has been a bit troublesome since then, with FileConnect2013 cutting out. But it had been working OK the last few days. Then today I had to force quit & now it wont start back up again.
Any hints? Thanks.Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My mac wont start up. please help
hi, i wanted to reinstall osx panter as my computer was running really slow. I put the disc in ad my mac restarted. It now wont start upat all. i've tried holding down shfit and c abd still nothing happns.I can not get the disc out as i have a mac mini and the eject button on the key board isnt working. Do you know what ii can do? When I press the power butten the apple logo comes up as normal but then nothing happens
To eject the CD, depress the mouse button at startup.
To boot from a CD, you depress/hold the "c" key at startup.
Look at these links.
The X Lab (Troubleshooting & Maintenance of OS X)
http://www.thexlab.com/faqs/faqs.html
Apple's Mac OS X Troubleshooting 101
http://www.apple.com/support/mac101/help/
OS X Routine Maintenance & Generic Troubleshooting
http://www.macattorney.com/ts.html
Prevent Mac Disasters
http://www.macworld.com/2005/01/features/preventmacdisasters/index.php
Cheers, Tom
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