HP NOTEBOOK - 15 - R211NA SHORT DST: FALIURE

Hello i need to send my laptop to hp or where ever and need help to where i do send it too as i have had message...
Boot device not found
Please install an operating system on your hard disk.
Hard disk (3f0)
F2 system diagnostics
so i pressed F2 where it came up with...
version 1.8.0.0 - BIOS
for more information, please visit : www.hp.com/go/techcenter/PCDiags
[ Memory test ]
[ Hard Drive check. ]
[ language ]
[ Exit. ]
So i first did the memory test and it passed then i done the hard drive check and it came up with
[ quick check. ]
[ Extensive check. ]
So first i done a quick check and it came up with after test...
SMART check : PASSED
Short DST : FAILED
FALIURE ID : U4GBHR-7L37NG-XD7V6K-60S903
PRODUCT ID : L2U24EA#ABU
HARD DRIVE 1
Then i done a extensive check and it came up with the same as quick check.
So i also looked to see my hp warranty and i do still have warranty until the 10/05/2010
So where do i go from here as i know the hard drives either gone or going after 1month & half from brand new!
Is there a number i can call to get this sent off and sorted out as i need this done asap.
thank you for you're support in advance.
regards
James Williams-khan

HP UK phone numbers: http://www8.hp.com/uk/en/contact-hp/phone

Similar Messages

G56-125NR, short DST:Failed, Failure ID: 6CRK9D-5B75NB-XD003F-60W803

The computer doesnt load, Freeze at the windows 7 load screen, and loads to infinity. Ran the startup test and recived a short DST Faliure, The info is for a G56-125NR, other relivent information, short DST:Failed, Failure ID: 6CRK9D-5B75NB-XD003F-60W803

wow, I can see why you guys were rated #1 for support, business week 2009, I mean this is just stunning. I guess im off to find my own solution to the problem, would have help though if there was some sort of manual with the code names in them.If your #1 customer support isnt able to help. anyway i off bye.

Notebook caught in infinite loop, then gives a Hard Drive Short DST check error in Bios

My laptop shut off unexpectedly last week. It got caught in an infinite loop when trying to restart. I was able to access bios and run a system check. I received Failure ID Q0821A-7017lt-xd7wwk-60xx03. I cannot get the computer to start. Please advise.

1. This is a hardware issue and the Hard Drive is faulty
2. You cannot recover this failure ID unless you replace the Hard drive
Detailed Explanation:
Whenever you get a message stating that the Short DST Check error with 24 Digit Failure ID "Q0821A-7017LT-XD7WWK-60XX03" that indicates that the Hard Disk Drive requires a replacement to resolve the issue
Could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive
Please try the below shown troubleshooting steps once:
Step 01. Remove the battery and unplug the AC/Power Adapter
Step 02. Press and hold the Power button for more than 30 Seconds
Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
Step 04. Press the Power button and check if the Unit works normal
If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files.
Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
Please check your notebook warranty to verify the status and order a new Hard Disk Drive
Hope this helps, for any further queries reply to the post and feel free to join us again
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Short DST: Failed

Hello,
I have a HP laptop with windows 7 (64-bit):
Model: HP G62 Notebook PC
System ID: 1444
Product ID: XA505UA#ABC
Procceser Type: AMD Athlon(tm) II P320 Dual-Core Procceser
Memory Size: 3072 MB RAM
So here is my story:
A month ago I turned on my laptop and in the middle of my work the screen will go white and make an eerie sound constantly until I turned it off. A month later I turned my computer on and it went to a black screen and said: Error with Hard Disk. I shut my computer off, hopping it was just a glitch and the next day I turned it on it shut off without warning at the HP symbol when starting it up. Now I have to continusly turn it on like at least 20 times for me to get to the disk error reading so i quikly press F2 and did some tests.
I did a HARD DISK TEST and it is saying :
Testing Drive: 1
SMART Check: PASSED
Short DST: FAILED
FAILURE ID: MC44RW-OO07JT-XD003G-60U203
PRODUCT ID: XA505UA#ABC
I went to BIOS management and did a BIOS Rollback to F.00 hopping it would fix it but it did not do anything. I did battery test and it said: Primary - Replace (40) Secondary - NOT INSTALLED (60) and displayed same faliure id and product id
Can you plz help me without buying a new HARD DISK

Hi,
Sadly to say: most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.
In the US:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://welcome.hp.com/country/w1/en/contact_us.html
Regards.
BH
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Hard drive failure message, and Short DST fail

Hello, and thanks
alright, this is the first time i have had this issue.
only thing on the computer that was changed recently was a windows update yesterday, it came up automatically, shut the computer down, and restarted automatically. Java has wanted to update for a couple days
if its worth anything, the error came up when i was watching instant streaming on netflix.
half a year old (maybe) Pavilion dm1
windows 7 64 bit
AMD E-350 precessor
product ID 00359-OEM-8992687-00010
gave me a warning message that hard disk drive failure was eminant, and adviced me to back up everything. computer seems to be functioning normal other than the error/warning message.
when i restarted the computer and ran the test that comes up i ended up with this, it says it may take over an hour, but this comes up after about a minute.
testing drive : 1
SMART Check: Passed
Short DST: Failed
Failure ID: 9LNF2M-5K55RT-MFH14J-60WA03
Product ID: XY961UA#ABA
Hard Disk 1
not sure where to go from here with it.
only other thing i have had happen with it is video driver crashes when i have a stale youtube video left in a tab. i assume that is unrelated, and i just trained myself to avoid that.
thanks! i appreciate the help.
matthew

Hello Frederic45.
You need to replace your hard drive. You should be able to purchase the parts on the notebook's HP Parts Surfer Page.
Had you previously created any Recovery Media such as a thumbdrive? Without this you'll be unable to reinstall the operating system when you replace your hard drive. You'll need to contact HP Support in order to get one of these kits. The number for US/Canadian customers is 1-800-474-6836. If you're in another part of the world you'll need to visit HP Support Worldwide to get your region's contact information.
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Hard disk short dst failed

hello! my system is hp pavillion-g6-2312ax and my system got hanged in between of my computing . as usual when it hangs i will wait for that to recover, but this time it took a long time so, i shut it down by pressing the shutdown forcely.
when restarted it again it hanged after the hp logo goes..... and again restarted. but tis time it showed automatic repair .
pls help me i tried going to hp hardware diagnostic but shows hard disk test failure
i detail the problem here...........AND MY SYSTEM IS STILL UNDER WARRANTY
hp pavillion g6-2312ax
operating system- windows 8
HARD DISK SHORT DST TEST FAILURE
SMART status has passed
failure id IS (SHORT DST FAILURE)
OLVBJO-6JW71R-MFPWWJ-60VE03
FAILURE ID FOR SYSTEM TEST IS
OLVBJ0-6JW71Q-MFPWWJ-61VE03
PLEASE MAKE SURE WHAT IS THE PROLBLEM
This question was solved.
View Solution.

Hi,
The 24 character error code for the short Disk Self Test ( DST ) would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the 'freezing' issue you mention.
As your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hard Disk Short DST: FAILED Failure ID: MC05BK-6KP7H9-MFPWW1-60VN03

Hard Disk can't be read anymore.
Failure ID: MC05BK-6KP7H9-MFPWW1-60VN03
What does this ID exactly mean?
I know so far that the hard disk has to be replaced. But as usual there is unsaved data to be rescued ...
One year warranty by HP has expired but there still ist two years German "Gewährleistung"
Some more informations:
Error "3F1"
HP PC Hardware Diagnostics UEFI 4.3.3.0
HP Hard Disk Test
Testing Drive: 1
Hard Disk SMART Check: PASSED
Hard Disk Short DST: FAILED
Hard Disk Test: FAILED
Failure ID: MC05BK-6KP7H9-MFPWW1-60VN03
Product ID: D6Y76EA#ABD (HP Pavilion g7-2306sg Notebook)
BIOS F.23 (12/27/2012)
HDD:
Modell: ST500LM012 HN-M500MBB
Firmware: 2AR10002
MS Windows 8.1 (64-bit)

Whenever the Hard Disk Short DST test fails with a 24 Digit Error Code "MC05BK-6KP7H9-MFPWW1-60VN03" that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive
Please try the below shown troubleshooting steps once:
Step 01. Remove the battery and unplug the AC/Power Adapter
Step 02. Press and hold the Power button for more than 30 Seconds
Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
Step 04. Press the Power button and check if the Unit works normal
If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop
Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Hard disk Short DST: Failed, HP Pavilion g6-2213so

We own a notebook HP Pavillion g6-2213so, windows 8 and is about 5-6 months old still on waranty.
Yesterday the screen just went blank, but i thought it wasprobably hibernating or something.
Now when i try to boot it, the message it gives is wait automatic system recovery.
But since it did this for to long i tried a system check using the start up test and this is what it showed me;
Processor check : passed
Memeory test: passed
Hard disk smart checkassed
Hard disk short DST check:failed
Failure ID: GSJ88F-6GW6N0-MFPX1F-60XH03
Product ID:C4M01EA#UUW
Just to note, i mid may this laptop developed a hard disk problem and we have just recently recieved a new hard disk from The HP support team on our waranty, so this hard disk is barely a month old and this is happening, ineed your help HP.
Thanks

Try everything on this list first.
If no success, then Contact HP.
The hard disk is an item that can be replaced by the owner. The hard disk is covered under warranty and will be sent at no cost to you.
Locate your recovery disk set or usb recovery media so you will have it ready to use when the new hard disk arrives. You will need it to perform a factory image recovery that will return your notebook to the state it was in when delivered.
If you did not create recovery media you will have to purchase a set from HP or an HP partner.
regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

HP Pavilion g6-2230ew Start-Up Test and Hard Disk Short DST: Failed

Hello community,
As you can see, my notebook model is HP Pavilion g6-2230ew.
I bought it one year ago, and it keeps freezing and hangs for about few months.
I've searched what i could do and I did a Start-Up Test to check if its the hard disk problem.
The result was that everything passed, but hard disk short DST failed.
I saw replies for similiar problem with other HP notebooks and solution was a new hard disk.
My warranty is still actual, but I want to ask if there is any other solution than exchanging my hard disk, and if that's what I should do - how long I would have to wait for such service.
Looking for reply.

Well the hard drive has to be replaced and it sounds like it is overdue. The ordinary means to do that under warranty is to send the laptop to a Service Center. We have heard that, sometimes, when the moon is full and the Call Center rep is in a good mood, they will send you a hard drive, charge your credit card 2 or 3 times what it is worth at retail and refund when you return the defective drive. But that is purely a matter of grace and they do not have to do that. Turn around time varies all over the map from 3 working days to a couple weeks or more and there is no way to predict. A hard drive replacement should fall at the low end of that range since they should always have hard drives for replacement and it is a very easy fix.
On hard drive replacement under warranty, given that a new hard drive is well less than $100, I might be tempted not to lose 4 or 5 days' use of my laptop and come out of pocket myself but that's me and your cost/benefit analysis could be different and likely is.
They will return it to you restored to factory specs and will make no effort to preserve any of your data. When I do send them in for repair I always try to image the drive, if it is not too dead.

Pavilion dv6z-7000 hard disk short DST failed

I bought this HP Pavilion dv6z-7000 notebook (windows 7 64-bit) in the middle of September as a gift for my cousin who's in China. After I received my computer I found it was always not responding (e.g. When I clicked "my computer", it freezed and showed "not responding" for ~10min). As I was going back to China and there's no time to mail it back to HP for reparing, I reinstalled the system (windows 7 64bit) by myself and it looks fine for a couple of days. But when I came to China and was going to give it to my cousin, it showed the same problem again. Yesterday it got even worse -- it was unable to shut down or start windows.
When I did HP F1 start up tests this morning, each test (Start-up, Run-in, Tuneup, Hard Disk) failed at Hard Disk Short DST:
Failure ID: M4GG6W-67V68K-QFPK1F-60QG03,
Product ID: A3G60AV
I'm wondering whether HP has some service center in China that can repair it for free? Or do I need to bring it back to the US?

Hi
Incase you have a Global warranty you can get it fixed in China or else you can call HP Technical support and inform the same but the Part will be delivered only to US. The best for you will be to call HP Technical support and check the warranty and then decide.
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

Several questions regarding an upgrade or replacement hard drive. Short dst failure error.

HP Pavilion DV6z-2100
Windows 7 64-bit
Short-DST failure error
1) I'm wondering if I can upgrade my hard drive to a 1TB and/or a 10,000rpm instead of the 500GB 7200rpm. Would there be any problems for either upgrade? What effect will the rpm's have (5400/7200/10000) and how do I decide which is best for me? Can I change from HDD to SDD? Can I change brands? What size (in inches or cm) must the new hard drive be? (See hard drive info below.)
2) I believe I can access (and open) all my files on the failing 500GB HDD. I want to install a second OS (Ubuntu) on my new hard drive, and I think the best way to do it would be to put Ubuntu on another partition. How would I go about copying my files to the new hard drive without losing any data and keeping my Win7 license? How would/should I partition the new hard drive? I can boot Ubuntu via a flash drive--can I make a Win7 recovery disk if Win7 won't boot?
3) How urgent is getting my files off the short-dst error hard drive?
Hard drive product number:
575476-001
Here's what's listed for hard drives on page 53 of the service and maintenance guide (PDF file):
http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSer...
(Apparently PDF file links can't be shortened by bit.ly.)

The following statement is copied from the Maintenence & Service guide for the HP Pavilion dv6 Entertainment notebook. for your notebook.
"Supports all Serial ATA (SATA) 9.5-mm, 6.35-cm (2.50-inch) hard drives".
Any first generation SATA 9.5-mm, 6.35-cm (2.50-inch) hard drive should work without issue. I do recommend that you use the Tune-Up utility in the HP Support Assistant to update your BIOS.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

H D Short DST Check

My husband purchased a HP model # 15-g019wm (Windows 8.1) for me in March of this year. One day it froze on me and when I rebooted the notebook- I got the following message: " Your PC could not start properly-A requied device isn't connected or can't be accessed." Error code:0Xc0000185. Then it gave me a choice to try again or hit F8 for start up settings or Esc for UEFI Firmware settings.
I was able to get into the System Diag. and the H D Smart check passed. But what it failed on was the H D Short DST Check
I got a failure ID:9G9k71-72Q77G-XD7V61-60SL03.
I have not made any changes to the notebook since I got it.
If someone could please help me. I would like to get this fixed.
I've tried getting thru to HP, but most of the time I am on hold for at least a half hour, before I give up.
Thank You
This question was solved.
View Solution.

Hi,
You're welcome
I don't work for HP, but I would have thought that any HP Service centre should be able to replace the HDD ( sometimes the replacement drive is shipped directly to you along with instructions on fitting ), however the representative you contact should be able to sort this out for you - post back if you run into any problems regarding this.
Best regards,
DP-K
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Microsoft MVP - Windows Experience

CQ62-220US Laptop PC with Short DST Failed and hard drive replacement availability...

I posted this on the lockup/freeze forum and got absolutely no response so I am hoping I might get a little advice on this forum.
Got the following error...
FailureID M4W4GF-55G5S1-XD003G-60T003
ProductID WQ850UA#ABA
Short DST Failed
...and cant get it to boot up any more. From other similar posts I have read they all seem to indicate I
need a new hard drive but when looking at the HP replacement part numbers for this I got...
Part 599055-001 is no longer supplied. Please order the replacement, 603783-001
...and then I got...
The following part(s) you entered were not found or not orderable:
603783-001 (Part Not Orderable)
Does any 2.5" SATA drive work in this laptop or are there particular models or brands I need to avoid. HP parts don't
seem to be an option.

Hi,
You are not restricted in any way to a particular HDD manufacturer, so for example, the drive on the link below is an of one that would be fine for your notebook.
500Gb Hard Drive
The procedure to replace the Hard Drive starts on Page 47 of your Maintenance & Service Guide.
Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive.
If you don't have your Recovery Discs, you can order a replacement set using the link below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hard drive short dst check failed

First of ask On starting the system, it was taking much longer time than usual.. Then after logging in it showed only a blank black screen with white mouse pointer.. had to force shut down (shut down also took longer time).. on starting went to safe mode and ran extensive system check.. HARD DRIVE SMART CHECK PASSED but HARD DRIVE SHORT DST CHECK FAILED...I have the recovery discs and the notebook is under warranty.. Please suggest the best possible solution..

Well if it is under warranty I would call HP in your country and tell them the failure code. I cannot promise anything as I do not work for HP but as I understand it they will send you a replacement hard drive. They may charge your credit card and then refund when you send the old one back to them. Just run the recovery disks on the new one. If you can still boot to Windows do a Windows Backup to thumb or other external drive so you can save your documents, music, etc before you replace the drive and then just restore the files to the new drive.

HP Pavilion - Short DST Error

Recently my laptop has failed to boot up after the BIOS screen after i had ran the windows hard drive defrag. This was the last operation ran on the system before the fail.
After using the system diagnostic tets available i was able to get the error saying it had a Short DST failure.
The error code i got was: q4n6wc-5ls7a1-xd015g-60x303. After searching for this error however i have not been able to find any results.
my hard drive product id: LX272EA#ABU
Any advice on what this error means and how to recover my data from the hard drive if needed?

Hi Ben,
The 24 character error code for the Disk Self Test ( DST ) would indicate that the Hard Drive is failing and needs to be replaced - only HP has the software to decode any further details from the error, suffice to say, it's always a failure and sufficient for HP to replace the HDD if the machine is still under warranty.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regarding retrieving the existing data on your HDD, if it's vital to get it, you would be best to seek the services of a company that specialises in data retrieval, however this will be expensive.
Otherwise, here are a couple of options you could try.
1. One possible way to try and retrieve your files from a non-booting drive is to follow the process detailed in the link below. The Ubuntu operating system CD you create can run from the CD alone ( ie it doesn't have to install on the Hard Drive ) and I've often found it to be successful in retrieving data even from a failing Hard Drive. When you've created the CD, follow the instructions and see if you can back up your existing files.
http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windo...
2. Another option would be to remove the HDD, place it in an external caddy - an example is on the link below - connect this to another PC and see if you can access your files.
External HDD Caddy 2.5".
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP NOTEBOOK - 15 - R211NA SHORT DST: FALIURE

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