HP Notebook PC Battery Pack Recall/Replacement Program

Question

The U.S.
Consumer Product Safety Commission announced on May 14, 2009 that Hewlett
Packard is recalling certain notebook computer batteries due to fire hazard
(see press release below for affected models).
Consumer
Contact: For
additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement
or call [phone] between 7 a.m. and 7 p.m. CT Monday through Friday.
From
http://www.cpsc.gov/cpscpub/prerel/prhtml09/09221.html
NEWS from CPSC
U.S. Consumer Product Safety
Commission
Office of Information and Public Affairs
Washington, DC 20207
FOR IMMEDIATE RELEASE
May 14, 2009
Release # 09-221
Firm’s Recall
Hotline: [phone]
CPSC Recall Hotline: [phone]
CPSC Media Contact: [phone]
HP
Recalls Notebook Computer Batteries Due to Fire Hazard
WASHINGTON,
D.C. - The U.S. Consumer Product Safety Commission and Health Canada, in
cooperation with the firm named below, today announced a voluntary recall of
the following consumer product. Consumers should stop using recalled products
immediately unless otherwise instructed.
Name of
Product: Lithium-Ion
batteries used in Hewlett-Packard and Compaq notebook computers
Units: About 70,000
Importer:
Hewlett-Packard
Co., of Palo Alto, Calif.
Hazard: The recalled
lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Incidents/Injuries:
The firm
and CPSC are aware of two reports of batteries that overheated and ruptured,
resulting in flames/fire that caused minor property damage. No injuries have
been reported.
Description:
The
recalled lithium-ion rechargeable batteries are used with various HP and Compaq
notebook computers. Models that can contain a recalled battery include:
HP Pavilion
Compaq Presario
HP
HP Compaq
dv2000
dv2500
dv2700
dv6000
dv6500
dv6700
dv9000
dv9500
dv9700
A900
C700
F700
V3000
V3500
V3700
V6000
V6500
V6700
G6000
G7000
6720s
The notebook
model is located at the top of the service label on the bottom of the notebook.
Batteries that can be subject to the recall will have one of the following bar
code labels (^ in the code can be any letter or number):
62940^^AXV^^^^
65033^^B7U^^^^
65033^^B7V^^^^
65033^^BGU^^^^
65035^^B7U^^^^
65035^^B7V^^^^
65035^^BGU^^^^
65035^^BGV^^^^
67059^^V8U^^^^
67059^^V8V^^^^
Sold at: Computer and electronics
stores nationwide, hp.com and hpshopping.com from August 2007 through March
2008 for between $500 and $3000. The battery packs were also sold separately
for between $100 and $160.
Manufactured
in: China
Remedy: Consumers should
immediately remove the recalled battery from their notebook computer and
contact HP to determine if their battery is included in the recall and to
request a free replacement battery. After removing the recalled battery from
their notebook computer, consumers may use the AC adapter to power the computer
until a replacement battery arrives. Consumers should only use batteries
obtained from HP or an authorized reseller.
Consumer
Contact: For
additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement
or call [phone] between 7 a.m. and 7 p.m. CT Monday through Friday.
Matthew|Community Advocate | Best Buy® Corporate
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Answer 1

Thank you to all who have read this post so far.  Please continue to contact HP directly using the above information.
Matthew|Community Advocate | Best Buy® Corporate
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