HP office jet 4620 has good wi-fi connection but, cannot print directly .via my computer?

I  have spent 2 full days trying to print from my computer (also wi-fi enabled) through to my HP Officejet 4620.
I have had splendid downloads from HP trying to sort the problem but no luck so far. 
I have windows Vista and my computer is a  faithful old Toshiba Satelite L300 and, I have not connected to a printer before on this computer.  To enable the printer to engage with my wi-fi rovider was easy and successful. It prints test papers great.
Any help would be so appreciated.
moneypenny

Hello missmoneypenny,
Welcome to the HP Support Forums!
I see that you are unable to print over a wireless network with the Officejet 4620 with a Windows Vista computer. When you try to print, what happens? Is there an error, is the printer not found, does the software not install, etc?
Have you tried the Print and Scan Dr, if not, run it and let me know the results.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Similar Messages

  • Installed new black ink , printer will not print black and white on the office jet 4620

    HP Office jet 4620  Windows 7
    I can not get the printer to print the black cartridge.  i have installed a new one and I cleaned the print head still nothing.  It will not copy please advise what steps i should take

    The troubleshooting steps in this document may help resolve the issue.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Office jet 4620 on network, will not print

    I have an Office Jet 4620 on my wireless network at home.
    It has worked well until I installed a new router. The network sees the printer, I have entered my network password into the printer software.
    When I try to print the printer makes a little noise then locks up. The only way to get the printer to turn off is to pull the power cord.
    Any ideas?

    Hello kalister1,
    Welcome to the HP Forums!
    I understand your Officejet 4620 will not print. I will do my best to assist you! I am going to suggestion two options for you to try:
    Please follow this entire HP document on Printer Does Not Maintain Wireless Connection. Also, I would recommend following this HP document on Sleep Mode Issues. Your printer could be going into a sleep mode, this is why you're experiencing this kind of issue.
    Looking forward to hearing from you. Have a great night.
    I worked on behalf of HP.

  • Office jet 4620 power cuts off

    Hello Folks.....Please help!!
    I have an Office Jet 4620. I have tried numerous times today to get the power to stay on. The power button on the printer does not work and I've had to switch it on/off at the wall switch to power up again. The printer will start up, briefly show the menu screeen, the blue wireless button lights up and then it immediately shuts down by it self! Same result in any socket in the house.
    I have quite a few docs to scan and print today, does anybody know what is causing this? Am I looking at a repair (it's out of warranty by 3 months) or do I need a new printer? :-(
    Any advice greatly received.
    Kind regards 
    Barbara

    Hello,
    It's not advisable to direct switch on/off from the power souce. Dirty or hard power cycling may hurt your power or eletrical devices. 
    In your case, there's chance for your internal power adapter is having problem.
    Thanks
    Although I am an HP employee, I am speaking for myself and not for HP.

  • Printer office jet 4620

    Dear all, 
    i have serious problem i got printer from Europe it printer office jet 4620 my problem it is take cartridge ink number 564
    right now i am Egypt i search for that ink in all hp reseller and they all i have to contact support to discible how to change the frim wire to accept meddle east inks that belong for that model which is no 178
    so is there any solution  

    Hi @Ciara_B could you assist this individual they have Print Cartridge questions.
    Regards,
    George
    I work for HP

  • Office Jet 4620

    I just bought a Office jet 4620 printer. I have a question. Can the printer prints only black and white copies if needed?
    Thanks
    This question was solved.
    View Solution.

    Hello,
    Please click on the below link to access the steps that should resolve.
    Printing in Black
    Regards,
    Jabzi
    Help the community by marking this post .
    Was your question answered? Mark it as an Accepted Solution!
    See a great post? Give it a Kudos!
    I work for HP
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • I have an ipad2 and we purchased an HP office jet 6600.  I can not connect to print.  In searching the net, I have been advised to get the firmware update but can not find it.  Can you advise?

    I have an ipad2 and we purchased an HP office jet 6600.  I can not connect to print.  In searching the net, I have been advised to get the firmware update but can not find it.  Can you advise?

    Is the HP on the airprint list?
    iOS AirPrint Printers  http://support.apple.com/kb/HT4356
    How to Print from Your iPad: Summary of Printer and Printing Options
    http://ipadacademy.com/2012/03/how-to-print-from-your-ipad-summary-of-printer-an d-printing-options
    Print from iPad / iPhone without AirPrint
    http://ipadhelp.com/ipad-help/print-from-ipad-iphone-without-airprint/
    How to Enable AirPrint on a Mac and Use Any Printer
    http://ipadhelp.com/ipad-help/how-to-use-airprint-with-any-printer/
     Cheers, Tom

  • My ipad shows that I have a good wi fi connection, but it keeps running on 3G.  How do I get it to default to wifi when available?

    My ipad shows that I have a good wi fi connection, but it keeps running on 3G.  How do I ge it to default to wi fi when available?

    You cannot pair the iPad and iPhone . The bluetooth can only be paired with bluetooth accessories 

  • Already connected to wifi, has secure connection but cannot connect to app store errrormessage is a secure connection could not be established. please check your date

    already connected to wifi, has secure connection but cannot connect to app store errrormessage is a secure connection could not be established. please check your date & time settings. please help

    Can't connect to the iTunes Store
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

  • WRT54GS and MAC OSX "has internet connection, but cannot load page"

    Ok, I have skimmed through the threads here and the FAQ and still am having troubles. I amt trying to connect a MacbookPro to this wireless router. I have had it connected before which adds to my frustration. I ran all the system diagnostics and come to a point where it says, "This device has an internet connect but cannot load __________. Make sure you have the address typed in correctly." My MAC picks up the router signal, but in the diagnostics it goes as follows. AirPort - Yes Airport Settings - Yes Network Settings - Yes ISP - Yes Internet - No Server - No Please, any help is very appreciated.

    Also tried the factory reset and starting from scratch and nothing...

  • HT1491 I purchased a single and money has been taken from bank but cannot find the music

    I bought a single from iTunes store and money has come out of bank but cannot find the music

    Hi Tinab127,
    The file may have been moved or deleted. For this issue, we will need to refer to the following article:
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/TS1408
    Alternatively, I see your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Thanks,
    Matt M.

  • New HP Office jet Pro 8610 defaults to FAX when asked to print from my Lenovo.

    New HP Office Jet Pro 8610 worked for 1 day after installation. Printed & Scanned OK both sided. Did not connect for Fax as don't use it. After printing a couple of documents & scanning some from the Lenovo think Pad Laptop the 8610 has suddenly always  defaulted to the fax send page when asked to print any document. Still scans perfectly. I can print the same documents by emailing them to my IPhone then requesting print. Why won't it print docs from the laptop??? What can I do to overcome the problem as its slow to have to go thru the phone. (I'm 89 years old) Please help.     2Wood. 

    Hi @jodanalynn ,
    I see by your post that you need to reset the printer. I will be happy to help you.
    I can send you that information in a private message.
    In the forum beside your handle name just click on the envelope to view it.
    If you need further assistance, just let me know.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Office Jet 8500, tried to send a mail to be printed, I see it in my history, does not print

    I just installed the HP Office jet 8500 Pro, it works, but trying out to have a mail sent to the rpinters e-mail address: I see it in teh history, but it does not print.

    Hi Marlies,
    Is  your ePrintCenter account restricted or open?  If the account is restricted, trying changing it to an open account and then send the email again.  Your email address may not be on the allowed senders list.   What is the status of the printer on the website?  Is there a status listed for the document?
    I was an HP employee.
    Please mark the post that solves your problem as "Accepted Solution"

  • Newly installed office jet 4620

    Printer is working connect via usb but trouble getting code for eprint
    This question was solved.
    View Solution.

    The printer is not able to use ePrint if you have the USB cable connected. The unit has to be connected to the network. Once you connect the printer to the network you should be good to go!
    These steps typically resolve the issue:
    1. Press the ePrint button on the printer's front-panel.
    2. Head over to the ePrintCenter website (http://www.eprintcenter.com/), and log in (or sign up for a new account if you don't have one).
    3. Click the "+Add Printer" button and enter the printer code from the ePrint info page (“Print Report” page from step 1). Create a customized ePrint email address.
    If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • Issue with installation of a printer hp office jet 4620.

    I was installing a hp officejet 4620 printer and messed with the printer drives, and now it don't work properly, i need to restore my drives for this printer in macintosh HD/Library/Printers/PPDS/Contents/Resources ? maybe? I really don't what to do.

    Hello Leca, I'd try this first...
    Mac OS X: About the Reset Printing System feature ...
    http://support.apple.com/kb/HT1341?viewlocale=en_US
    10.5/10.6/10.7/10.8 instructions...
    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
    if you hold option and click the "-" tab it resets the printing system.
    http://www.macosxhints.com/article.php?story=20031215144430486
    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
    Resetting the printing system in Mac OS X 10.5.x+++
        1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
        2.    Choose System Preferences from the Apple menu.
        3.    Choose Print & Fax from the View menu.
        4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
   
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
    http://support.apple.com/kb/ht1341
    Reboot.

Maybe you are looking for