HP Office jet 6310

I purchased my printer through the HP web site in mid 2007 and it broke down. I contacted HP where to get it fixed and their suggestions would not fix it because I bought it through the HP Web Page. I took it to an independent dealer and they said it would cost more to fix it than buying a new printer. The printer is still under warranty but I don't know where to take to get it fixed. My Zip code is 91360. Any suggestions.
Tom, [email protected]

Hi B,
Run Software Update to make sure there are no updates Apple is offering (install the update/s if available). If no luck, go to HP's site and see if they have a newer one. I have an Epson and I've noticed various features come and go depending on the update. Usually the features come back eventually.

Similar Messages

My Office Jet 6310 prints a line

Every time I try to print using the document feeder, my OfficeJet 6310 All-in-one prints what seems like a 1 inch margin line all the way down the left side of the paper. I have cleaned the cartridges, rollers, and glass and ran successful allignments. The issue does not exist when the document prints from the flatbed. How do I get rid of this line? Can someone help me with this

I am having the same issue with my hp c7250 all in one. Did you ever find the solution? Thanx
bilingue3 wrote:
Every time I try to print using the document feeder, my OfficeJet 6310 All-in-one prints what seems like a 1 inch margin line all the way down the left side of the paper. I have cleaned the cartridges, rollers, and glass and ran successful allignments. The issue does not exist when the document prints from the flatbed. How do I get rid of this line? Can someone help me with this

Office jet 6310 ink cartridge replacement

I own an inkjet 6310 all in one printer and i needed to replace my ink cartridges. i currently have a black 337 and a color 343 in the printer. the replacement cartridges per hp is now black 95 and color 98. when i intall the new ones, i get an error message that the 95/98 cartridges are not the correct cartridge. i can't find 337/343 anywhere. i even bought another set of 95/98 to see if it was a cartridge problem and it didn't work. Any ideas?
I bought the printer about 3-4 years ago.

Did you buy the printer in one country and then move to another? If so you will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Can i print from my ipad to my office jet 6310?

How do I print from my iPad to my hp 6310 allin one?

You cannot print with the built-in print function (AirPrint), however you can use HP's ePrint app.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP office jet 6310 - fast draft option gone

When I upgraded my computer to snow leopard the fast draft option for my 6310 disappeared.

Hi B,
Run Software Update to make sure there are no updates Apple is offering (install the update/s if available). If no luck, go to HP's site and see if they have a newer one. I have an Epson and I've noticed various features come and go depending on the update. Usually the features come back eventually.

How do I print from my iPhone 4S to HP Office Jet 6310

How do I print from my iPhone 4s

http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
http://support.apple.com/kb/ht4356#How_to_Print

HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One (a) difference (b) install on one desktop

Given:
HP OfficeJet 7410xi All-in-One connected to 2 desktops (Visa and Win8.1 - 64-bit) via usb network hub (i.Connect). Able to print from both computers. Vista machine has HP Solution Center installed (able to import pictures from camera SD card, scan documents to PDF, etc).
Q1: Are print drivers and sw for 2 different HP printers (HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One) compatible on the same computer?
What is the installation procedure for the SW and driver for HP Office Jet 8625 and connect via Wireless to Visa and Win8.1 - 64-bit desktop such that the 7410xi All-in-One current setup not impacted.
Objective: Ability to select the desired printer for printing,Reason: the 7410 HP Solution Center has additional functions (scan to Pdf, import from camera SD card, etc) than the 8625 so need both.
Q2: Does the HP Office Jet 8625 have similar HP Solution Center ... please provide link to the HP Solution Center SW for the the 8625.
Q3: Where is the user guide manual for the HP Office Jet 8625? The user guide manual refers to 8610, 8620, 8630. Is 8620 same as HP Office Jet 8625; what's the difference?
Q4: Where is the text installation for the HP Office Jet 8625? The only installation guide is a poster -- no words on the poster. Please provide text based setup instructions starting from unpacking out of the box.
Concern with users comments regarding the HP8625: http://reviews.costco.com/2070/100116415/united-stationers-hp-officejet-pro-8625-e-all-in-one-printe...
Q5: "..print envelopes, it thought it was "out of paper". Looks like the plastic "switch" that releases the tray springs is not properly designed...." Please provide instructions to correct the "switch" that releases the tray springs.
Q6: "..unable to print using the black ink cartridge if any of the other three color cartridges are empty..." How to print black and white if the other color cartridges are empty or is this statement an HP design?
Q7: "...after 15 min goes into sleep mode and wont come out unless I unplug machine..." How to turn off 'sleep mode'? If printer enters 'sleep mode', how to turn on without having to unplug/plug printer?
Q8: "..8625 went into powersave mode, then it was Printer OFFLINE...The problem was the HP8625 has a VERY POOR WEAK wireless system. " How to prevent HP going into powersave mode then Offline without doing anything to my network setup?
Q9: "... Windows 8.1 will not print via wireless to this printer ... Download the latest drivers from the HP website for the 8620 series - not from the supplied CD. Then download the "HP Print and Scan Doctor" and run the program. It should render the printer functional with windows 8.1. .. The printer works out of the box with the "old" version of windows perfectly..." Please provide a solution if this user's solution may cause other compatibility issues?

Hello @xandux,
I would like to assist you today with the answers to the questions that you have regarding the HP Officejet Pro 8625 e-All-in-One Printer.
Q1: The print drivers for the HP Officejet Pro 8625 e-All-in-One Printer and HP Officejet 7410xi All-in-One Printer are compatible on the same computer.
For the Officejet Pro 8625 you would first run the Wireless Setup Wizard on the front panel of the printer to connect it to the network.
How to Configure Wireless:
On the printer touch screen, touch the Right Arrow () to display the second navigation screen.
Touch the Setup icon (). The Setup Menu screen displays.
Touch Network, touch Wireless Setup Wizard, and then touch Continue.
Wait while the printer searches for routers that are within range of the printer. The Select Network Name menu displays.
Scroll down the list of network names until you find the name of your network.
Touch the name of your network, and then touch OK.
If prompted, enter the WEP or WPA key. This is case sensitive.
The printer will now connect to the network.
Once your printer is successfully connected to the network than you may run the installation of your printer.
The driver package for both Windows Vista and Windows 8.1 is the same. Should you want the latest drivers for the HP Officejet 8625 on both computers please click here to download the drivers. You will need to open that link on both the Vista and the 8 Computers. Once the website opens select the Download button on the top left. Once the download is complete the installation window will pop open. The onscreen prompts will walk you through the quick and easy install. You simply select that you are connecting a Wireless printer when prompted, the installer will search and find your printer and complete the install. You simply sit back and hit 'next' a few times. For additional install assistance and documentation please click here.
I can assure you that your HP Officejet 7410xi All-in-One Printer will not be affected by the installation of the HP Officejet Pro 8625 e-All-in-One Printer as they use completely different drivers.
Q2: The HP Officejet Pro 8625 e-All-in-One Printer uses the HP Printer Assistant Software rather than the HP Solutions Center Software. The Printer Assistant Software installs with the printer. Therefore, there is no separate link available for this. The Printer Assistant will load an icon on your computer that looks like this:
Once you click on that icon you will see a similar screen to this:
Q3: The User Guide for your HP Officejet Pro 8625 e-All-in-One Printer can be found here. It is for the Officejet Pro 8610/8620/and 8630 products as they are all within the same series.
The Officejet Pro 8625 is identical to the Officejet 8620. For specific specifications for just the Officejet Pro 8620 (8625) series printer please click here.
There are slight differences between the 8610, 8620, and 8630 products.
The Officejet Pro 8610: Print speeds are slightly slow (19 ppm in black and 14.5 ppm in colour), letter size flatbed glass, no automatic duplex copies/scans. The specifications for this printer can be found here.
The Officejet Pro 8620 and Officejet Pro 8630: both models are identical with their specifications. The only difference is that the Officejet Pro 8630 comes with 2 paper trays. The specifications for the Officejet Pro 8630 can be found here.
Q4: For detailed setup and install instructions please refer to the two documents below.
For out-of-box hardware setup instructions please click here.
For installation instructions for Windows Vista and Windows 8.1 please click here.
Q5: There is no switch that should have to be altered when printing envelopes. You simply load the envelope within the paper tray and select Print, just like any other printer. For instructions on how to properly load envelopes please click here. The only issue I have seen is that people aren't 'telling' the program on the computer that the printer is printing envelopes. This may cause a 'paper mismatch' error as your machine 'thinks' it's supposed to pull letter size paper and doesn't detect that as loaded in the tray. If there was a hardware defect with the switch when the HP Officejet 8625 first came out, we are not seeing those issues now so the switch issue must have been corrected.
Q6: Because of the Printhead design within these printers, there must be ink inside the printer to print. Therefore, if you run out of yellow ink, you must replace the yellow ink to continue using your printer. Once a cartridge is empty the printer goes into a 'depleted cartridge' error state. When this happens you are not able to use any features of the printer. The best course of action would be to keep an eye on your ink levels. When you start getting prompts that your cartridge is low, have a cartridge on hand for when the ink finally does run out. What I would recommend is if you're not planning on printing a lot in colour from your computer set the 'Black Ink Only' feature under the driver to ON. If you do not have this feature enabled, when you print from your computer certain print jobs are sent to your printer as 'image' files. If a document is sent to the printer as an 'image' file the printer will use colour ink to enrich the black on the document. This causes the colour ink to run out much faster than anticipated. If you turn Black Ink Only ON only black will be used for black documents. If you want to print a colour document you simply disable the Black Ink Only feature for that specific print job.
For more information regarding why this occurs and how to set Black Ink Only please click here.
Q7: Your machine is designed to go into sleep mode after about 10-15 minutes. This is not a design flaw. Ideally, once your printer enters sleep mode, if you need to print something you simply send the print command and the printer will wake up and respond for you. Occasionally sleep mode has issues. One issue for instance is when you have a networked printer. Sometimes the routers don't send the print command to the sleeping printer properly and that causes the printer not to 'wake up'. This can be corrected with altering settings on your router. The other issue may lie with a programming issue within the printer. The best course of action to avoid sleep mode issues would be to ensure that your printer is running the latest Firmware. The latest Firmware can be downloaded here.
Q8: Again, powersave mode is the same thing as sleep mode. You should have no issues allowing your wireless Officejet 8625 to go into a sleep mode. Once the printer is asleep you simply send a print job to your printer and the printer will 'wake up' and print for you. It is rare to see 'sleep mode' or 'powersave' issues. Always keep the Firmware up to date to avoid programming issues.
Q9: Microsoft has recently released a HotFix to correct wireless printing issues as they have found printing issues within the Windows 8 and Windows 8.1 Operating Systems. This issue is not specific to HP or the HP Officejet 8625. Rather, the issue seems to affect all wireless printers on the Windows 8 and Windows 8.1 Operating Systems. The HotFix can be found here. Once the website opens you simply select the button for HotFix Download Available. Follow any onscreen prompts to install the HotFix. There has been a lot of luck with running this fix.
I hope this information helps to clear up any issues you may have. Please let me know if you have any further questions or concerns. Thanks for reaching out to the HP Support Forums!
X-23
I work on behalf of HP
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Office jet Pro 8600, Multiple Printers on same nenwork need to change printer name ID

How do I Change the default Printer ID /name on a Office Jet Pro 8600 AI1 using OS x 10.8 on a home network . To prevent other computers from accessing multiple 8600's set as delivered, on the same network?

Hi @JimAckroyd
It took me sometime, but I think I found exactly what you are looking for! Please take a look at the instructions already written out by ShlomiL; Re: Changing the name of a printer in my LAN.
I hope this resolves your inquiry.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

How can I print from my Samsung Galaxy note 8.0 to my HP office jet 6500 a e710n.

How can I print from my Samsung Galaxy note 8.0 to my HP office jet 6500 a e710n. I live in the courty and do not have a router and I am using a desktop computer with a Wireless USB Adapter SMCWUSB-N2 installed.

Hi raraock,
I would like to help you with this issue. What are you trying to print from your Samsung Galaxy Note tablet?
I worked on behalf of HP.

How to set up Hp office jet 6600 to print from the iPad air? In a wifi setting.

How can I print from iPad air to the HP office jet 6600?

Hi Big-apple
Check out the link below....
http://www8.hp.com/ie/en/support-topics/mobile-printing/how-to-print-mobile-devices-ipad-iphone.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

I just installed a new hp 8500 office jet. i can print from adobe, explorer, one note but not from a mozilla page.does anyone know how to fix this ? my 8500 worked just fine with mozilla

My printer is an HP 8600 OFFICE JET. I cannot print anything when using mozilla. when i'm using explorer and i go to yahoo or yahoo finance or any other website print my stock portfolios, email, etc. but i can't do that when i'm in mozilla.
I didn't have that problem with my HP OFFICE JET 8500.
HP support hasn't been able to resolve the issue.

Does that printer appear in the "Printer -> Name" drop-down and can you select it?
See the screenshot below ...

My HP office jet 6500 printer is stuck on pause. I do not have an admin name or password as it is a wireless printer and I never had to set one up. It keeps asking me for admin name and password...

My HP office jet 6500 printer is stuck on pause. I do not have an admin name or password that it keeps prompting me to give, as it is a wireless printer and that info was not required when we set up the printer. I have checked all diagnostics and connections and they are all good/passed. I am so frustrated!!! This has never happened in the past.

What is asking you for an admin name and password? What does the dialog say, exactly?
What model iMac are you using, and which OS version?
If it is earlier than Lion or Snow Leopard, try deleting the printer and adding it again as explained in this document
http://support.apple.com/kb/TS3140
Otherwise you can "reset the printing system" as explained here
http://support.apple.com/kb/HT1341
and here
http://support.apple.com/kb/TS3147
Download the latest drivers here (Lion, Snow Leopard)
http://support.apple.com/kb/DL907

Cannot install sofware for HP Office jet 8625 Pro on my Dell Inspiron 15 with windows vista?

Cannot
install
software for HP Office jet 8625 Pro software on my Dell Inspiron Core 2 processor with Windows Vista?

Hi @akcarl
What happens when you try to install? Does it freeze, do you get an error message, or perhaps you simply can not find the appropriate software to download?
Please post back with some additional detail so I can better assist you. Thanks.
In the meantime, if the issue is nothing but finding the software, you may use the following link; OJ8620_198.exe
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Lion and "powerPC applications no longer supported" with hp Office jet printer

I have an HP office jet 5510 all in one printer that is no longer compatible with my recent installation of Lion. The "powerPC applications are no longer supported" prompt comes up when I try to open the app on my dashboard. Do I need to buy a new printer? To have it be compatible with Lion? If I do, which type of printer and software do I need to be sure of to make the two compatible with Lion?

Elizabezzle wrote:
Do I need to buy a new printer? To have it be compatible with Lion?
Possibly. Check the HP website and make sure your drivers up to date. If you need a new printer, look for one that says it is compatible with Lion.

HT3669 Can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro

Hi there, I can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro. I've tried all of the tips I've found online but when I try to 'Enable Scan to Computer' it says that there is a communication error. Anyone got any tips for me?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Office jet 6310

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