Hp office jet 6500, printhead missing or damaged? why, how 2 fix!

Changed yellow ink, then rec'd msg, missing or damaged print head, how to fix prob., why did it happen?

Try the document I linked below. It might be able to help you resolve the issue.
'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Control ...
Binary_Zen (worked at HP )
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How can I print from my Samsung Galaxy note 8.0 to my HP office jet 6500 a e710n.

How can I print from my Samsung Galaxy note 8.0 to my HP office jet 6500 a e710n. I live in the courty and do not have a router and I am using a desktop computer with a Wireless USB Adapter SMCWUSB-N2 installed.

Hi raraock,
I would like to help you with this issue. What are you trying to print from your Samsung Galaxy Note tablet?
I worked on behalf of HP.

My HP office jet 6500 printer is stuck on pause. I do not have an admin name or password as it is a wireless printer and I never had to set one up. It keeps asking me for admin name and password...

My HP office jet 6500 printer is stuck on pause. I do not have an admin name or password that it keeps prompting me to give, as it is a wireless printer and that info was not required when we set up the printer. I have checked all diagnostics and connections and they are all good/passed. I am so frustrated!!! This has never happened in the past.

What is asking you for an admin name and password? What does the dialog say, exactly?
What model iMac are you using, and which OS version?
If it is earlier than Lion or Snow Leopard, try deleting the printer and adding it again as explained in this document
http://support.apple.com/kb/TS3140
Otherwise you can "reset the printing system" as explained here
http://support.apple.com/kb/HT1341
and here
http://support.apple.com/kb/TS3147
Download the latest drivers here (Lion, Snow Leopard)
http://support.apple.com/kb/DL907

Is there a difference between a office jet 6500 and one with an "a" or "plus"

Hello, first post here.
I was given a office jet 6500 without the cd rom set up disc. The unit came with 4 new cartridges. Started trying to get it up and running and first it would not draw paper in. Checked this site and resolved that. (temporaily?) Then saw it was low/out of ink. Installed the new carts. Colors work fine, but no black.
I have no cd rom for this and no manual.
I see you can download the set-up but was perplexed by the mention of 6500a and 6500 plus, Not sure I have those. On the front it says "HP office jet 6500 wireless".
So I assumed that I need to run the jet cleaning function. I started scrolling in it;s menu but was baffled that it said there is no computer hooked up. Do I need that to clean the jets?
I could get by for now with a properly working stand alone copy/printer. But I would not mind at all following up with the wireless set-up to my sony pcv-rx752 pc. We're useing at+t here with a wireless router.
This question was solved.
View Solution.

Hi,
First click the Setup button, select Network and follow the Wireless Setup Wizard to connect the printer to your home network.
Next download and install the following drivers for the HP Officejet 6500 Wireless (E709n) model:
The 6500A is a different model then the one you have..
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77752-3&cc=us&dlc=en&lc=en&...
Shlomi
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HP Office Jet 6500 A Plus

Hello. My HP Office Jet 6500 A Plus, which contains a copier, printer, and scanner all in one, has always worked well for me in the past. I have always been able to make copies, print documents from my computer, as well as scan documents that I place onto its platen glass, in order to then be able to email these documents.
Now, only the copier and printer function work. Thus, I am still able to copy documents which I place onto the platen glass of the HP Office Jet 6500 A Plus, and I am also still able to print out documents from my computer onto the HP Office Jet 6500 A Plus.
However, now, for some reason, just very recently, the scanner is not working.
For example, from the small window on the HP Office Jet 6500 A Plus, I press the command, Scan. At this point, I am prompted, as I have always previously been, to select Memory Device or Computer. I select Computer (as I have always done).
Then, I am given some sort of error message, such as: No Computer detected. You can start a scan from your computer, scan to your computer from the printer. Make sure the HP Printer software is installed. Windows only – Network Connection. In the HP Printer software, enable the “Activate to Scan Computer” function.
Therefore, where do I find this on my computer? I not being completely versatile in navigating around Windows version 8.0 which is the Operating System for my HP computer, how do I get to wherever it is that I need to go in order to apparently set up whatever is necessary in order to get my scanner working again? For example, what directory, or sub-directory, etc., do I go to in order to, apparently, “Activate to Scan Computer” function?
If it is inside, for instance, the Control Panel, how do I get to the Control Panel? Then, once I am in the Control Panel, what is the next step?
Thank you very much.
All the best to you, James

Dear Nimia,
I greatly appreciate you taking the time to respond to me. You being so informative, I can tell that you had the best of intentions within your response to me back on September 26. However, I am apparently not computer proficient enough to be able to know how to go to, as you otherwise nicely stated,
"Find the Hewlitt Packard folder where your applications are. then go to HP Utility, then select your device (printer name)."
Therefore, what I ended up doing was to go to the website, www.hp.com. From here, I selected Support, then, Download Drivers, where it then prompted me for, "Find my product". In that block, I typed in HP Office Jet 6500 A Plus.
Then, after selecting on HP Office Jet 6500 A Plus, I selected my Operating System in order to proceed to download once again the appropriate program so that my computer can be able to talk to my scanner.
Once again, Nimia, thank you very much!
All the best to you,
James

HP Office Jet 6500 Printer won't print black ink only since FF 3.6 upgrade

I cannot print in "Black Ink" on HP PRINTER Office Jet 6500 E709 THIS ONLY OCCURS WHEN PRINTING WEB PAGES. All WEB pages Print in "Color" even when black (greyscale is only ink checked w/in HP Printer
* Web forum fix - At HP Print Section click "Premium Paper" setting .... However, this does not work
Have clicked on FF 3.6 version to download in the past 3X however system says I have FF3.5

Are you changing that setting to Black / Greyscale from within Firefox?
{Ctrl + P} then hit the Properties button next to the Printer Name.

Installed a new black ink printer cartridge in hp office jet 6500 e709n and it is not printing out

installed a new black ink printer cartridge in hp office jet 6500 e709n and it is not printing out anything with Black ink. I ran all the diagnostic tests including cleaning the cartridges, cartridge alignment, shut off the printer unplugged it, restarted, shut down computer retarted. All the other colors work except for the black cartridge. I checked the vent on cartridge and it is they way it should be. How can I print with Black Ink? very upset!!!! Have got to get something printed ASAP

I've got the same with a new black ink cartridge. The display keeps alerting that you have to renew the ink. Tha's oke but the printer does not print black/White.
Do i have to replace the collor ink also at the same time?
Does it mean that if you replace black and not the color that it's NOT possible to print b/w?

How do i print from an acer c720 chromebook to hp office jet 6500 wireless?

How do i print from an acer c720 chromebook to hp office jet 6500 wireless? Many thanks!
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View Solution.

Hi @neeter888   welcome to the HP Forums. I understand you are trying to set your HP printer up to print from your Chromebook.
Using Google Cloud Print with your HP Printer
Getting Started with Google Cloud Print
If you do not have a Windows or Mac computer, you can tell your printer to connect to your router from the front panel as follows:
Connect to the wireless network
    Press the Setup button on the printer control panel.
    Press the Right Arrow button to select Network Settings, and then press the OK button.
    Press the Right Arrow button to select Wireless Setup Wizard, and then press the OK button.
    Follow the on-screen instructions to complete the network setup.
Here are several other ways to connect to your network if you need it:
Installing the Printer Software on a Wireless or Wired (Ethernet) Network
I hope this helps
TwoPointOh
I work on behalf of HP
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How to rollback driver for Office Jet 6500 APlus Printer

I recently updated the driver for my Office Jet 6500 APlus printer and do not find it to be useful or efficient for my purposes. The printer is connected wirelessly to a Dell Inspiron 1720 laptop PC running Windows 7 Home Premium. Can anyone tell me how to roll back the printer's driver to the one previously installed which is the one that came with the printer when it was purchased about 4 or 5 years ago.

Hello oldhand,
Welcome to the HP Forums.
I see that you are having some printing issues since you have updated the driver.
I have a few steps that I think will help us.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I am also going to give you detailed instructions for Uninstalling the Printer Software.
Once the printers software and drivers have been removed, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please fee free to write me back if you have any other questions.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Officejet 6000: "Printhead: Missing or Damaged"

I have a new Officejet 6000 that works fine, but occasionally reports "Printhead: Missing or Damaged". When this happens, I just open the lid and close it again and it seems to work fine again. What could cause this? Is it a serious problem? Thanks.
-- Brian

Hello,
Please click HERE to access the steps that should resolve the issue .

Hp officejet 4620 printhead missing or damaged

My HP officejet 4620 is not working and has a popup saying "printhead is missing or damaged. The printhead appears to be missing, not detected, incorrectly installed, or incompatible". I have never seen this in a printer before. How do I fix this? I am tired of buying printers!!! And tired of feeding them.

Hello,
Please click HERE to access the steps that should resolve the issue .

Mac osx 10.9.4 HP office jet 6500 scanner issues

My HP 6500 scans but at preview it say no document loaded even though I can see the document.
I tried deleting the printer/scan and reinstalling it and downloading the HP driver and it still does the same thing.
HELP!
Thanks
Cher

Hi @cher-1
Does the printer say no document loaded or does the software? Does this happen when you copy too?
Which officejet 6500 do you have?
5 matches found.
HP Officejet 6500A e-All-in-One Printer series - E710
HP Officejet 6500A e-All-in-One Printer - E710a
HP Officejet 6500A Plus e-All-in-One Printer - E710n
HP Officejet 6500 All-in-One Printer series - E709
HP Officejet 6500 All-in-One Printer - E709a
HP Officejet 6500 Wireless All-in-One Printer - E709n
HP Officejet 6500 Wireless All-in-One Printer - E709q
I look forward to hearing from you, and working towards a solution.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Does anyone know if Lion is compatible with HP office jet 6500?

Just got a new imac and i can't connect it to my hp officejet 6500. Does anyone know whether they are compatible?

What series - E710 or E709

Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.

It is the 3rd time to have problem on printing "black" even the ink is not empty (but the level is low, like a quarter left). In the previous cases, I replaced the cartridge and the problem solved.
The 2nd time was last week. After I changed the cartridge, it worked (for only 1 week) and the problem is back. Since the ink is full this time and it worked well when I just changed it, I suspect this is the problem of my printer instead of the cartridge.
I did clean printhead and align printhead but the problem persist. Please advice the solution. Thanks!
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Hopefully the printhead does not need replacing. I would look at this document on defective output for your printer model. I know that some of the steps in here you have mentioned already performing. Please just read over/skip those and try the ones you have not yet performed. It shows different ways to clean the printhead; if you just did the cleaning from the toolbox I would defiantly do the manual one. It also has a walk through to make sure that the products firmware is up to date. Here is that link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02455482&tmp_task=solveCategory&cc=us&dlc=en&la...
I hope this helps.
I am a former employee of HP...
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Need help with office jet 6500 E709

I use Vista 64 bit os. I have my hp officejet 6500 E709 connected to my router so that we can use if wirelessly through my network. I recently had to reformat the hard drive and since i have reinstalled the original software the printer will only work with my computer if it is connected via USB cable. All the other computers still work wirelessly Help please.
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View Solution.

Hi,
Please uninstall the older software off of this computer.
Then CLICK HERE for the proper driver for your operating system. This driver is the latest version.
Save the download to your desktop.
Double-click the installation file on your desktop.
This will extract the software.
Then run the installation.
Thanks,
Hope this helps!
I work for HP, but my posts and replies are my own.
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Hp office jet 6500, printhead missing or damaged? why, how 2 fix!

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