HP Office Jet 8500, tried to send a mail to be printed, I see it in my history, does not print

I just installed the HP Office jet 8500 Pro, it works, but trying out to have a mail sent to the rpinters e-mail address: I see it in teh history, but it does not print.

Hi Marlies,
Is  your ePrintCenter account restricted or open?  If the account is restricted, trying changing it to an open account and then send the email again.  Your email address may not be on the allowed senders list.   What is the status of the printer on the website?  Is there a status listed for the document?
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

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