HP Office Jet Pro 8500A e-All-In-One

I have the above printer and use it wirelessly via AT&T router with Mac products. I have the most trouble with iPhones and getting "No Air Printer Found" error message if we haven't printed anything in several days. I can remedy this by turning the printer off then back on but that is a pain and I don't think I should have to. Any suggestions?

Treesie;
I hope you are doing well and sorry to learn that you are having this issue;
Try this on your Ipad2 device;
Go to Settings > WiFi and touch the ">" next to your network name.
This brings up the connection details one of which is the DNS server IP address.
You have to set up a static IP address (Static Tab) for it to always use the same DNS settings, use 8.8.8.8 and as alternative 8.8.4.4
If this does not help please follow the stpes describe in this post GO HERE and click on the go to the solution button.
Hope this helps and best of luck;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Similar Messages

I am unable to scan using the hp office jet pro 8500 wireless all in one printer from an I-MAC

I have a new I-MAC OS Lion computer and an older HP Officejet Pro 8500 wireless all-in-one printer, scanner, fax, photo. I cannot scan, though I can print and I can fax. The error message says I must be connected to the network, and yet I am connected. The only diagnostic tool available is for MS systems only. Help???

Hi,
Make sure to use any scan method available for Lion.
If you have the HP Scan application installed, be aware that the used software version is not intended for Lion.
Please follow the steps below to find what scan methods may be used on the OS:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&cc=us&dlc=en&product=3752459
If there is still any problem while trying to scan, also make sure to install the latest HP Printer Driver 2.9 by clicking the Apple icon and then Software Update.
Regards,
Shlomi
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HP Office Jet Pro 8600 e-all-in-one Printer - N9911g won't connect to the internet

I've been trying to set this up for 2 days. I have the software on my computer and connected to my printer, however, my printer isn't getting a connection to the internet. I've tried everything I know. Also, the software on my computer says that the security certificate isn't safe so I installed it and it still doesn't like it.

emarieh,
Your router could most definitely be the cause. You will have to contact your router company and have them open up specific ports on the router. Please take a look here to learn a little more on Security Information and Firewalls.
I found this helpful information from fellow Community Member VisionAiry, please see below:
Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the HP printer.
• Incoming (UDP) ports: 137, 138, 161, 427
• Outgoing (TCP) ports: 137, 139, 427, 9100, 9220, 9500
The ports are used for the following functions:
Printing
UDP ports: 427, 137, 161
TCP port: 9100
Photo card upload
UDP ports: 137, 138, 427
TCP port: 139
Scanning
UDP port: 427
TCP ports: 9220, 9500
HP device status
UDP port: 161
Faxing
UDP port: 427
TCP port: 9220
HP device installation
UDP port: 427
Web Services Ports
UDP and TCP: 80, 443, 5222, and 5223
Bonjour Ports
UDP and TCP: 5353, 5297, and 5298
You will need to contact your router manufacturer and have them unblock these ports, let me know if this helps.
Thank you again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now. I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue. But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
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HP Officejet pro 8500A premium, all-in-one printer, scanner problems

I have an HP Officejet pro 8500A premium, all-in-one printer.
Tried uninstalling using the HP supplied uninstall software and installed recommended OSX 10.8 software for this device.
I use wireless scanning. Scanner only scans the first page then shows an error.
Anyone have this problem as well and any possible solutions?
Thanks

The HP Scan works just fine in Mountain Lion for me. Always has.
OfficeJet Pro 8500 A909a
I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
Yes, there have been Apple HP updates, but they never stopped my HP Scan from working.

What do I do when I get the message my printer is not connected? HP Officejet Pro 8500A e-All-in-One

What do I do when I get the message my printer is not connected when I want to print wirelessly.? HP Officejet Pro 8500A e-All-in-One. I have a macintosh computer using snow leopard. I have used the printer for 6 months. Nothing has changed. I shut off the printer and turned it on. The internet is working altough I will turn it off and on. What do I do next? Thank you.

The easiest and fastest thing for you is to reset the printer to its defaults and then just install the printer again following the instructions in the manual when you received it. If you don't have these you will find this on the HP web site.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

I live out in the county where WiFi is not available. I don't have internet either. I have purchased the ipad2 and have been told that I can print from the ipad2 directly to the HP Officejet Pro 8500A eprint all-in-one. Is that true?

I would like to be able to print from my ipad2 or my iphone4 directly to a wireless printer. I don't have WiFi at home or internet. I am able to get my emails and use the internet thru both these at home. Will I be able to use them to print? Any suggestions which printer? I was told that the HP OfficeJet Pro 8500A eprint all-in-one should work and wouldn't have to use a router. I don't want to go purchase this and try to set it up if it won't work thru the 3G network.

kathyfrompalmyra wrote:
I would like to be able to print from my ipad2 or my iphone4 directly to a wireless printer. I don't have WiFi at home or internet. I am able to get my emails and use the internet thru both these at home. Will I be able to use them to print? Any suggestions which printer? I was told that the HP OfficeJet Pro 8500A eprint all-in-one should work and wouldn't have to use a router. I don't want to go purchase this and try to set it up if it won't work thru the 3G network.
Apple says that it will work.

My Office Jet Pro 8500A Premium will only print or copy when rebooted.

My Office Jet Pro 8500 A Premium prints or copy when it is rebooted. The second attempt to print or copy I get the message "Now printing" but it never does. I ran all the diagnostics that tell me everything is fine but obviously it is not... Help!

Hello,
I see that we are having some issue when attempting to print in colour.
I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Printers - 8000 Pro and Pro 8500A Plus all in one wireless setups

First, six weeks of customer support has not been able to get my 8500A Plus all-in-one install on my XP Pro SP3 laptop. I've uninstalled the printer using HP's utility, the Control Panel and still can't install it wireless to this laptop. I am about to attempt an Ethernet connection, but have little to no confidence in it's success. The support has been terrible - repeating the same steps over and over, promising call backs and never calling back, promising escalation and always talking to a level 1 support person that repeats the exact same steps, and promises to solve the problem. The last person couldn't figure out how to shut off the wireless feature on the printer - it hung every time I did what he told me too. I also get periodic "crashes" white screens on the printer's display and all of the lights flashing.
Anyone have a suggestion? HP want to replace this printer?
Second, since I've had so much trouble with the 8500, the uninstallation process uninstalled the 8000 Pro I had on my network, wireless and working. Now, the installation of the 8000 Pro has failed three times. I'm attempting a USB installation with hopes to switch to wireless, but the process (at around 33% of step 3 of 4) is taking hours! What gives?
Any suggestions? I surely don't want to call HP Customer Care for support, and waste another six weeks on a second printer.

This alignment page document may help:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03094803&lc=en&product=4116838&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

My HP Office jet Pro 8500A all in one printer-A910a has stopped printing more than 1 or 2 pages

My printer (wireless) has all of a sudden stopped printing more than 2 pages from a multiple page document. Any suggestions/

HI RODA80,
Welcome to the HP support forums. I understand that when you are printing a multiple page document on your Officejet Pro 8500a that only the first 2 pages print.
To better understand the issue would you please provide some further information:
1)    What operating system are you using (Windows 7, Mac 10.8, or Windows 8, etc)?
2)    Is this happening for all multiple page documents or just one?
3)    Has a default of only printing the first 2 pages been accidentally set?
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

OFFICE JET PRO 8500A PLUST WON'T PRINT COLOR

My Officejet Pro 8500a Plus will not print in color.
The color gradually faded then stopped.
Ink was low. replaced all cartridges.
Printhead status: Black/Yellow=good, Magenta/Cyan=fair
no color on copying or printing

Hello,
I see that we are having some issue when attempting to print in colour.
I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Office Jet Pro 8500A Plus scanning error

Using windows 8, all-in-one will print from computer, but I cannot make a copy directly from all-in-one OfficeJet. I get "Scanner Failure". I have followed HP help solutions and completed the printing solution including making a test page. I cannot get past first step in scanner solution. I have not deleted driver and reinstalled yet.

Hello OC618,
Welcome to the HP Forums.
I see that you are having an issue with a Scanner error on the printer.
I do have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or ....
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP office jet pro 8500a 910g e-all in one printer

setting up printer installation for my IPad2, how do I set up email proxy address?

Treesie;
I hope you are doing well and sorry to learn that you are having this issue;
Try this on your Ipad2 device;
Go to Settings > WiFi and touch the ">" next to your network name.
This brings up the connection details one of which is the DNS server IP address.
You have to set up a static IP address (Static Tab) for it to always use the same DNS settings, use 8.8.8.8 and as alternative 8.8.4.4
If this does not help please follow the stpes describe in this post GO HERE and click on the go to the solution button.
Hope this helps and best of luck;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

My printer is listed, but the hp app cannot find my printer....hp office jet pro 8500a... iPad

All the other apps on my iPad can find my printer on the network. The hp ipad print Scan app cannot.
This question was solved.
View Solution.

Alright. I want to make sure I have everything correct, then I want to do some research to find out exactly what can be done to get this fixed. You have an 8500a and are trying to scan using the HP Printer Control app on an iPad. Everything is up-to-date and has been power cycled (turned off and on), but the iPad still cannot find the 8500a to scan with using the HP Printer Control app. Is that correct?
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Office Jet Pro 8500A Plus Disconnecting - Communication Errors

My ScannerPrinter Function is disconnecting after printing or scanning 2 minutes earlier
I am running on Mac 10.9.5 and noticed that there was a HP Software update V3.0 on Oct 1st 2014
It continually disconnects and I have reset the wireless countless times and rebotted both the Computer and Printer to try to reestablish, I have also turned the power save feature off to try to return this back to a reliable printer.
Need some solutions quick

Hi @Help369
I understand since updating to v3.0 you are loosing the connection between the computer and printer. Please complete the following steps and let me know the outcome;
From the computer desktop, double-click the Macintosh HD  icon.
Double-click the Library folder.
Double-click the Printers folder.
Right-click the HP folder, and then select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Double-click the PPDs  folder.
Double-click the Contents  folder.
Double-click the Resources  folder.
Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
Double-click Print & Scan.
In the Printers list, click your HP printer, and then click the Minus button to delete it.
Restart the computer and now you have a fresh start.
Try scanning.
Please let me know if this resolves the issue.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Office Jet Pro 8500A e-All-In-One

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