HP Office Jet Pro 8600 N911g Unable to send or receive faxes

Product purchased on April 14, 2014 - worked fine until July 03, 2014. When I turned it on, I received the message "Unable to send or receive faxes" All I can do is click OK. I also lost the icon on the computer desktop a the same time. The phone line is working. I have a dial tone and can receive and make phone calls. I uninstalled and reinstalled the software. The icon is back on the computer desktop but still receive the same message "unable to send or receive faxes". I don't use this feature much, but I will need it eventually......
Also, had HP look up the warranty status so I could find someone local to troubleshoot the issue. HP said it was out of warranty - purchased in 2012!!?? I've sent in a copy of my receipt for proof of purchase, waiting for a reply from them.
Any help would be greatly appreciated.
Thank you!

Hello,
I apollogize for taking so long to reply. Life got in the way....school, health, holidays....
HP was NOT able to resolve this issue. They sent me a replacement. I was happy that they shipped it quickly (within days). However, I was very unhappy with the replacement unit. Although it looked new, the lid didn't feel tight and solid. I thought it would break every time I lifted it. I reinstalled everything, and it worked for a few days. Then I started having different issues. The scanner would not work properly. It kept going into a "loop" and could not recover. At first I thought it was because I was scanning multiple pages, but it also happened on single pages. I do a LOT of scanning, more so than faxing. I would have to shut the unit off - as in unplug it from the wall outlet - AND reboot my computer. Then it would work for awhile. The machine was also noisy when going into a print cycle. I kept waiting for a paper jam. I ended up calling HP Support and asking to speak to someone higher up the ranks. No can do, until they go through the whole process of troubleshooting, an hour on the phone....all I wanted was another replacement - NEW. Corporate was nice enough to replace the unit again. However, they explained that there are NO NEW units upon replacement. They are considered refurbished even if they are new, due to some "law". Whatever. Send me a unit that has a tight lid and works properly. This unit took longer to arrive than the first replacement. Long story short, worked fine for a short amount of time and then the same problems. Now it gets hung up during printing AND scanning. (I have not bothered with the fax.) In my opinion, it has to be a software problem within the unit. It's a shame. I really like the software program when scanning; through the years, I've tried Canon and Epson before returning to HP.
In my opinion, I think it is a KNOWN issue to HP and they are unable or unwilling to fix it.
My solution - I wasn't going to call HP and waste more time. I went out and purchased something else for Christmas.
I will say that I had to visit my insurance agent when all this started, and I noticed that she has these units in her office - about four of them. They work great, she has never had a problem. However, she doesn't use them for faxing as she has a separate machine for that. In a way, I wish I had kept my original unit and just given up my fax capabilities. Hindsight is 20-20. Hope my experience will help you make a decision.

Similar Messages

HP OFFICEJET PRO 8600 PLUS UNABLE TO SEND OR RECEIVE FAXES

I've had this Officejet 8600 about a year with no problems whatsoever. I scanned a document to computer earlier this week and when the scan finished, I received the message "unable to send or receive faxes." I've been all over the forum, tried everything on the "Cannot send and receive faxes" page. My connections are all good, I'm using a two-wire phone cord. Just out of the blue, it quit. Any suggestions would be very much appreciated. Thanks.

Hello aimtheflame,
Welcome to the HP Forums!
I understand you're receiving a message stating "Unable to send and receive faxes" using the Officejet 8600 Plus. I will do my best to assist you! Just to clarify, are you able to scan or copy a document successfully?
If so, then I need to find out what type of added features do you have on this fax phone line? Did you change anything recently on this line? I would suggest following this entire HP document on Cannot Send or Receive Faxes. Try running a fax test report to verify if anything fails.
Also, try turning off error correction mode on your printer:
1. Press the Right arrow, then press setup (Wrench)
2. Press Fax menu, press advanced fax setup
3. Press error correction mode to off
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
Is it possible that the proble is that I cannot send or receive faxes through a digital phone line? That seems odd to me given that almost all phone lines in the modern era are digital. How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital? Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
Thank you.

Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

Office Jet Pro 8600/Mavericks/ unable to install

When downloading the most current software and driver from the HP site and trying to install ,I encounter an error 90% of the way throught the install. The HP installer closes without notice and prompts me to start again . The following error screen appears:
Process: HP Installer [7990]
Path: /Volumes/VOLUME/HP Installer.app/Contents/MacOS/HP Installer
Identifier: com.hp.Installer
Version: 3.3.0 (2)
Code Type: X86 (Native)
Parent Process: launchd [137]
Responsible: HP Installer [7990]
User ID: 501
Date/Time: 2014-09-17 06:14:52.450 -0400
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 941C7BE8-E4F1-51DD-FEBF-9B465619D6DF
Sleep/Wake UUID: 356C86AA-4E1B-4A73-B8A4-666580E051EA
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000070d
Any help appreciated.

Hi @jfdevinejr,
Welcome to the HP Forums!
I understand that you are unable to install the HP Officejet pro 8600 software on Mac OS X 10.9.4. I am happy to help with this installation issue!
Please visit this website, HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks. Scroll down the page, and I would like you to hold down the control button, and click on the .dmg file, then save it to your desktop. Wait until it is fully downloaded, and then try the install again.
Hope this helps, and have a good day!
RnRMusicMan
I work on behalf of HP
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"unable to send or receive faxes"

Trying to fax using VoIP. Have a phone already plugged in. When i plug into the telephone (fax) port on AIO unit it knocks out my phone. Whenever i turn on the AIO it tells me "unable to send or receive faxes." I've tried adjusting settings and restting them. Nothing. Is there someway i can test the port on the AIO? Can i get inside the unit to check it? Can i check using a multi-meter?
I'm stuck.

Hey there @jim17022
I read about the faxing problem you're having and also saw you on another thread where my colleague had posted the troubleshooting for the faxing concern.
Please follow the link in @Jamieson's post, here:
HP Office Jet Pro 8600 N911g Unable to send or receive faxes
If the troubleshooting does not help at all, please give us a call:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Monday
R a i n b o w 7000I work on behalf of HP
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How to Scan using your HP Office Jet Pro 8600

Well, I figured out my own answer because I couldn't find a "solved" topic in this regard. So then I decided to post my findings in order to help the next querier (is that a word = one who queries). FYI - I am not a 'techie' and while I can find my way around a computer it sometimes takes a while. Also, I have Windows 7 on this laptop if that makes a difference.
1. Go to Control Panel and choose:
2. Hardware and Sound, then
3. Devices & Printers, then
4. Fax-HP Office Jet Pro 8600 (Network) or whatever printer choice pertains to your situation, then
5. HP Printer Assistant, then
6. Scanner Actions, then
7. Scan a document or photo, then
8. Save as PDF
9. Scan
10. Save to folder you choose
I know this may seem simplistic to most of you but maybe someone like me is out there trying to find this out and this might help.
Roxi
This question was solved.
View Solution.

Hi Acupuncture,
Thank you very much for posting your solution that you found yourself, on using the scan function on your HP OfficeJet Pro 8600. I also apologize we were not fast enough to answer one of your inquiries on the HP Support Forums. I was able to check your user page but was unable to find your initial post on asking us How to Scan, did you delete the question? Either way I am glad you are now up and scanning from your OJ 8600.
For future reference I would like you to take a look here: How to Scan: Windows 7, here you will be given all options and shortcuts on scanning with or without the HP software as well as some cool features, like scanning from the front panel of your 8600 and adding multiple pages to a single file.
Again I appreciate you taking the time to help the other Community members, so Thank you again!!
HevnLgh
I work on behalf of HP
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Blinking lights office jet pro 8600

HP has been very cooperative in clearing my problem. I am on my 3rd office jet pro 8600 plus, N911g. After a short period the blinking lights appear "turn printer off, then on" no other message. It's OK for a brief period and then the lights reappear. I have done everything HP support says....I have also moved the printer from room to room thinking that might help....still the same problem. Any suggestions, or must I just accept the lights. I am using Windows 7. Also an HP Laptop. Love HP and the printer.

Welcome to the forums Migee,
I saw your post about your Officejet 8600 showing blinking lights and the message to turn the printer off. I would like to share my suggestion that might help!
Update the printers firmware: Getting the Latest Firmware and Product Updates
Plug the printer in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help this situation.
Let me know if that helps. If not, please let me know if the printer is still in warranty with HP and we will go from there.
Have a great Monday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Office Jet Pro 8600 hp cannot connect wirelessly to WPA2 Enterprise encrypted network

HP Office Jet Pro 8600 Premium all in one Printer Scanner CAN NOT connect to encrypted wireless network? Specifics: Wireless network uses WPA 2 Enterprise encryption without passphrase. ( mac filtering only ) Mac address of device is already entered into the wireless router list of devices allowed to connect. Wireless wizard reports ....unable to connect due to authentication failure. alternative instalation attempts ask for passphrase which the wireless network does not use at all. Has been a big issue preventing deployment of mobile wireless scanning and printing throughout the facility. WPA2 is clearly listed as supported wireless protocol. Please help. Several weeks of struggle with India did not resolve the issue. Thank You.

If your router supports dual band broadcasting 5Ghz and 2.4 Ghz, log into your router and look at the two wireless profile names. The names (SSID) should be changed so that they are different from each other for each band 5 and 2.4. Also if the SSID is the default SSID that ships with the router, change it to a unique name as a neighbor within range may have the same SSID. Rename to "my unique SSID" and connect the printer to the new network name "my unique SSID" as example. If you need further assistance, list the exact model of your router
I was an HP employee
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Office Jet Pro 8600 Premium

Our Office Jet Pro 8600 Premium is suddenly experiencing some kind of problem when printing wirelessly. We have had this printer for some time and we exclusively print via the wireless network. We have never had this problem before. The wireless netwrok has no issues as far as we can tell. All computers and phones are able to use the wireless network to connect to the internet, etc. All devices are unable to print to the printer. Devices are mostly Apple products, including the Airport Time Capsule that creates the wireless network, but also some Android phones. Everything seems to be OK - the Network screen on the printer's Set Up Menue says it is connected on the wireless network and it says the signal strength is full, and, the computers on the network in fact see the printer on the network - it is possible to discover the printer when looking for it and the computer is able to accurately read the ink supply levels. On the computers, the Print Que dialog box says "The printer is not connected" and "Ready on server - Unable to locate printer" when sending a document to print. There is a small blue light next to the Wireless Icon on the printer and that is not lit - I think it has been lit in the past. We have stepped through the printer wizard to reintroduce the printer to the wireless network. We have also deleted the printer from the computer's printer list and added the printer anew. Interestingly, when doing these last two fixes, the printer sometimes connects for a short time and it is possible to succesfully print a document, then it goes back to unsuccessful. Sadly, this is not the only problem we have had with this printer and HP's products don't seem to be at the same performance level as in the past.

Hello @OPMike,
Welcome to the HP Support Forums!
I understand that you're not able to print wirelessly from your computers or devices to your HP Officejet Pro 8600 Premium e-All-in-One. I would like to assist you today with resolving this connectivity issue. Thank you for including the troubleshooting you have completed prior to reaching out for support. To be honest, because your printer is 'connecting' to the network after running the Wireless Setup Wizard, even if the connection appears to be brief it is proving that the network card within your printer is functioning. Rather, I believe this issue lies with your router. There is a chance that an update may have went through on the network that is now blocking your printer from access. Printers are affected differently than computers or devices on the network as printers require two-way communication. Can I please have you follow the steps below to resolve this connectivity issue.
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer and devices
After 30 seconds to 1 minute, plug your Router back in
Next, turn on your printer
Turn on the computers and devices
After a minute or so your internet connection should return. Please check on your computer and ensure that you are able to browse to websites again before proceeding. Once your internet is up and running try to print wirelessly to your printer.
Please respond to this post with the result of powercycling your network. I look forward to hearing from you!
X-23
I work on behalf of HP
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Office jet Pro 8600, Multiple Printers on same nenwork need to change printer name ID

How do I Change the default Printer ID /name on a Office Jet Pro 8600 AI1 using OS x 10.8 on a home network . To prevent other computers from accessing multiple 8600's set as delivered, on the same network?

Hi @JimAckroyd
It took me sometime, but I think I found exactly what you are looking for! Please take a look at the instructions already written out by ShlomiL; Re: Changing the name of a printer in my LAN.
I hope this resolves your inquiry.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Can't scan from Office Jet Pro 8600

I can't scan from my Office Jet Pro 8600. I'm connected to my home Verizon Fios wireless network. I'm running Windows XP. The printer works fine, but I can't scan. When I use the display on the printer I get a "No Computer Found" message. When I go to find the scanner on the Control Panel/Scanners & Cameras - I can see the printer listed, but when I click on the printer, I get a message that reads: "The scanning software could not be found, or your scanner is not connected. Please make sure your scanner & your scanner software are properly installed." So then I use the HP Print & Scan Doctor to download to "Get Installer" presumably to download the software. After the software downloads, there is no difference. I still can scan, & the network is not seeing the scanner. What gives?

Hello,
I see that an issue has popped up that pertains to NOT being able to scan.
Please click on the following link that troubleshoots A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please feel free to write back with any additional questions or concerns.
Thank you.
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W a t e r b o y 71
I work on behalf of HP

HP Office Jet Pro 8600 Plus 910 n printer driver does not install on a windows server 2008R2 OS

I recently had a new server installed, a Proliant with a Windows Server 2008R2 operating system. I now just discovered that my All in One Office Jet Pro 8600 Plus A 910 will not install on the Windows Server 2008 R2, ïncompatible operating system. Does anybody have a workaround or solution?

Hello dawnp,
Welcome to the HP Forums.
I see that you are having an issue with installing the printer on to your Windows 7 computer.
I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it failed as well as any error codes you may see.
Write me back when you have time and I will be happy to help.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Wireless printing issue. Lonovo Think Pad v. Office jet pro 8600

I went through all 7 of the trouble shooting steps but still can't get my wireless printing to work with my Lonovo laptop T430 and my HP office jet Pro 8600 ..last resort was to join the forum so here I am. all connections appear to be on line and as they should be until I try to print a document. The print window tells me printer is offline but the printer network test tells me it passed all tests and is connected and ready. Using windows 7 operating system.

llbbsis, if everything passes my initial concern is that you might not be connected to the same network on your printer as your computer is connected to. So the first thing i would check is being sure that the SSID on both is the same and not something like "NetworkName" and "NetworkName -Guest."
Next, have you used the Print and Scan Doctor from HP? It is a good tool to diagnose and treat some of the smaller issues with printing:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
Check those two things first and get back with me, if you need further help I am more than willing to do whatever I can to get the issue at hand taken care of.
Have a great day!

I only want my HP Office Jet Pro 8600 Plus to print in black and white

I have an HP Office Jet Pro 8600 plus and I only need it to print out word documents and do not need color. For some reason the printer requires me to refill my yellow ink in order for me to print a document in greyscale. How can I change the settings so this doesn't occur?

Dear neurogeek,
Please follow the steps of this document:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322915/m...
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
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How do i connect a surface 2 to an office jet pro 8600

I am trying to connect a surface 2 windows RT 8.1 tablet to an HP office jet pro 8600. I have down loaded the driver from the HP web site but I get an error message that states it can not be run on this computer, and I should go to the app store. I can't find any special appnfor this.

Hi 1643, welcome to the HP Forums. Windows RT does not need drivers installed like other versions of Window. It should be just a matter of connecting it with a USB cable, or following the wireless/wired instructions contained in this document:
Install the Printer Software in Windows RT or Windows 8 on a Tablet.
Let me know how it goes
TwoPointOh
I work on behalf of HP
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HP Office Jet Pro 8600 N911g Unable to send or receive faxes

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